As my previous review stated, payout is the high here despite atrocious customer service. What I…read moresimply can't get over is dishonesty. I brought in a variety of estate jewelry- primarily small pieces, earrings and pendants. I was told all of it was fake maybe gold fill. I was about to scrap the items or toss them in a bag to sell for $5 bucks, but I had the sense to take them to two other places for verification. A few pieces came back as 18k and 14k. Although they might pay a little higher, this place can cost you hundreds by telling you your items aren't authentic. I would've appreciated if they said the items were too lightweight for them to purchase or if they had another reason, but to outright say that they have no gold content is horrible. You would think because they use an XRF machine their word is infallible, but the two other places I went use XRF too and they even showed me the results and gold content. I was in disbelief! Now I'm left to wonder if I've tossed out authentic gold in the past after visiting this place. Truly awful! BEWARE selling here, it could be costly Edited to reply to the butthurt owner: Saying children need to be leashed goes to show how classless you are as an owner. Buyers take note, don't bring your children. My kids were sitting minding their business, not running around. Furthermore, they weren't present for our last meeting. If 18kt is low karat gold, then so be it! Keep showing your character by replying with insults when you're called out for lying!

The employee Ed was DISGUSTINGLY RUDE! I mean absolutely horrible!! I've been here before a few…read moretimes over the last couple of years, usually to buy silver, and my previous experiences were fine. But when I came in today, right from the start Ed treated me so badly that even customers near me were like, "What is wrong with that guy?!". When I asked a couple of questions such as what the percentage was that they paid under spot, every single time he responded in the most unbelievably insulting tone. Then as he turned to walk away he mumbled, "I'm going to have to go AA"!! Good Lord! I get that when it's busy sometimes things can be stressful, that's perfectly understandable. But there's absolutely no reason to mistreat people like that. If an employee can't be polite and respectful to customers coming in to your business establishment, then perhaps they should find another line of work, or maybe think about retiring.

Look, I am not going to sugarcoat it, THIS card shop owner is literally a scumbag, who uses…read morebullying and shade-tree-mechanic tactics when dealing with customers I'm a veteran, an African-American U.S. Navy sailor, who was stationed on the USS George Washington, then Naval Station Norfolk from '95 until '04, so I know the shops in the Hampton Roads area, extremely well. There were/are some outstanding local card shops, owned and operated by genuinely good people in the hobby, but THIS guy wasn't and ISN'T one of them! As a matter of fact, he is a cancer to the hobby, a festering, infected sore to the hobby that never heals! Back on Saturday, July 19, 2025, (I remember this exact date, because my granddaughter was born on Friday, July 18, 2025 and I had just attended the "757 Sports Cards Show,"which ended an hour earlier). Anyway, I walked into his shop, he had three customers, a mother/son and a guy in his early 30's, with a college-age young man behind the counter assisting them. When he got to me, I had already browsed the showcases and simply asked, "Do you all do any trading?" He replied, "Yes," as he went to retrieved his boss, this owner, who was sitting in a closet-size room, in front of a computer, who glanced to his right and literally gave me a look and sighed, as if I was about to waste his time! I had 2 two-row graded cards shoe boxes of graded cards(95% were PSA 10's). He got up, walked towards me and without even looking at one graded slab, shouted, "How much for everything?!" I giggled. because I assumed he was joking. Then, he repeated, "How much for everything?!" Which rubbed me the wrong way and at that point, I literally almost grabbed my two boxes of cards and left, as I know these types and I knew exactly where this was going, because I have been a collector in this hobby since the late 70's. Yet, I replied, "Well, I wasn't expecting this and don't have a number off the top of my head, but I'd rather you just look at the cards first." THAT rubbed him the wrong way, as he angrily ordered the young man standing to his right, both directly in front of me to, wait for it...lie each of my slabs on his counter and take pictures?!!! So, this young man is taking 20 to 25 slabs out of my boxes at a time, lying them side-by-side on his counter, snapping pics, as the owner walks away! Then he comes back out of the closet-size office to help the lady and her son, who was also trading, so I patiently waited and waited and...you get my point! So, after about 20 minutes of just standing there, he finally comes back over, all my slabs are now back in my shoe boxes, after the young man finished taking pictures of them with his iPhone. THEN, he does what he should have done in the first place, started to browse through my graded cards and then says, the most asinine, ridiculous and INSULTING thing I have heard in a long while, "Even though you have a lot of PSA 10's most of these will go in my $5.00 Slab box!" Ladies and gentlemen, BOOM! I now had 100% validation that this guy was a bona-fide SCUMBAG! Keep in mind, 95% of my slabs were PSA 10's, I had only seven PSA 9's and my other box had 35 SGC 10's even some SGC 10/10's meaning, both the card and the auto graded a SGC 10. I had not one card that was selling on eBay, Card Ladder or 130 point, for less that $25.00, with 80% of my graded cards selling between $45.00 and $140.00! I had Joe Burrow, Brock Purdy, Ja'Marr Chase, Keyonte George, Tyrese Maxey PSA 10's, numbered rookie cards, as well as James Woods, Lawrence Butler and Brett Baty PSA 10 numbered rookie autos and more. BUT, this sleazeball, dirt bag, jerk claimed they will go into his $5.00 graded slab box?! Then, I walked over to his $5.00 Graded Slab Box and he literally had eight cards in slabs I never heard of, EVER! Cards of players I have never heard of, with NOT one slab worth the material it took to encapsulate it! i gave him a stern look, almost a death-stare, doing my best to maintain my composure, because there was a kid in the store. Plus, during all this, he was devaluing my graded cards, the grading company, even the player on the card! These type of low-life scumbags in the hobby are the worst, because they "intentionally" use these unethical tactics to rip you off, at worst or low-ball you, at best! Imagine how many kids he has taken advantage of and done this to, as I have grandchildren, who are into the sports/trading cards hobby. I wouldn't want within 500 feet this guy! Now, for some reason I have to re-post this review, because it continues to get deleted, maybe because I called him, exactly what he is, a scumbag! Finally, when people like him get these type of embarrassing, bludgeoning reviews, within hours or a couple of days, pops up a review, highly praising these types, but take it as a grain of salt, as my review is true, detailed and 100% FACTUAL! I brought up my race, because people him foolishly believe we are ignorant to the hobby!

I stop here every year we are in Virginia Beach and I am always happy with the selection, prices,…read moreand the friendliness of the staff. There is a great selection of the typical things you expect to find and then a lot of things that make this store unique and worth visiting. I always leave there pleased with what I've found and the price I've paid. I highly recommend you check it out. And take the time to explore as it may not feel overly organized, but to me that adds to the charm.

Exceptional customer service, plethora of inventory, unbeatable prices. Vast knowledge of currency!…read moreYou can also find other collectible items as well. Highly recommend visiting Candl Coins at least once in your life!!

I visit this shop every once in a while to get my silver fix, the staff are always friendly and you…read morecannot beat their prices!

They were friendly and didn't make me feel weird. It was a comfortable experience and would…read morerecommend.

First time pawning. Felt embarrassed that I had to try and…read morepawn something. They were very kind, polite and welcoming!

I've come here several times & I have had positive experiences, & I've had negative experiences…read more Just like with any business, I think that you can come 1 day and it be great and come another and have issues and I actually never had a negative issue with any of the staff. Problem is, about 6 months ago, I came looking to buy a firearm & I was next in line & and the guy in front of me had a rifle in his hand and was clearly intoxicated. I kept my mouth shut & then asked the staff about a particular gun, & the very intoxicated guy was saying how he could do this or that before I ever had a chance to get the gun out & I'm just like, yeah whatever dude. And I'm not sure if he's the owner or manager but he was sitting behind the counter as this was going on, & I just felt like maybe he just didn't want to say anything to the guy & I just personally feel alcohol and firearms don't mix. It sucks that Google only allows you to make 1 review, because again I may rate a restaurant highly 1 day, but my next visit could suck. Well I ended up walking out purely because of this customer. I left a negative review, purely because of this customer. The staff had never been anything but friendly to me, & that day was no different, but again, I had a negative experience because of that customer & just don't feel it's safe to have an intoxicated customer dealing with firearms. And I made that very clear in my post. Well a few days ago I go in there, and everything is fine, the staff was polite but then the manager walked by and said "what's up man" And I said hi. And he said "what's your name?" And I told him. And like a little child he said "you're the motherfucker that left 1 star talking about intoxicated customers & that you had a better experience that day at Superior Pawn. Why don't you carry your ass to Superior" I tried to explain myself, as I didn't think he was actually kicking me out but just upset about a review, and he walked over and said "get the fuck out of my store" Now I should have walked out but I was literally trying to explain things and he said you know what, "here let me help you get out" And he put his hands on me, and shoved me to towards the door" And I said what are you doing, you are literally going to assault me, I know where you work, and before I could finish my sentence that I know where you work & could have the police up here " he said oh you know where I live. I will fucking kill you." I turned around & just went to leave and he ran at me and went to hit me from behind and the whole staff was screaming at him and grabbed him. A nice guy walked me to the door, and apologized for what happened. I'm going to let the situation go, but it's just absolutely insane and bad, bad, bad business. To put your hands on a customer because of a negative review when I literally even mentioned it had nothing to do with the staff but a customer, and to act that way. Absolutely insane to me. Never experienced anything like it in my life. I think the staff is very friendly, at least the ones I've interacted with and I thought the same about this guy as well until this happened. I just think it's crazy unprofessional, obviously illegal, and if they don't delete the camera footage, it would entirely back up what I'm saying, but I'm letting the situation go, and just moving on but to say it bothered me, would be an understatement. He's probably actually a really cool guy and maybe was just having a bad day, but if you are going to let a review of 1 bad experience push you to act that way, then customer service certainly isn't for you.

best customer service. I would highly recommend coming and purchasing something as they always give…read moregreat deals