Knowledge of customer service representatives. One would think that w service like this would have csr's that understand this type of business, at the very least, but no. read more

Here's a very basic problem... If you are under age 59 1/2 and you need to withdraw/cash out the money from your 401K, you are only allowed to get it under very specific circumstances (medical bills, house payments, tuition, etc.). So if you need it for, let's say, just general bills, to buy groceries, or whatever, you can't have it. I just recently turned 56, and after going through this rigmarole with their agent I said "So until I turn 59 1/2 my money is being held hostage." His reply? "Yes." Pathetic. read more

Seem to be ALOT of confusion on taking loans from a 457B. spent HOURS on the phone trying to solve a simple mistake on their end. Was told 5-7 days to receive a check for disbursements and have not received anything. I called after 13 days to check status and the person on the phone HAD no idea what i was talking about,... hopefully it is resolved. People on the phone are nice enough but don't seem to have a clue what they are doing! read more

Absolutely terrible customer service. I cannot log in to my account and they can't either with no solution either. No access to account with 100's of thousands of dollars. Run from Nationwide. Jeffrey read more

Worst 401k administrator ever. Publishing fake ytd and other performance numbers to inflate the returns of investment options they offer. Also, some investment options although reflected as possible options on your statement are not options even offered. They try to blame that was last quarters statement's allocation choice and I remind them this particular fund has been on my statement for YEARS and it still is not offered. Their verification system is complete nonsense asking for your full SS number. Stupidest people work there. Terrible, terrible administrator. Will be filing a complaint with the SEC and BBB as they are refusing to facilitate a direct rollover although I am a terminated employee. Total clowns work here. read more

If you enjoy being lied to, gaslit, passed around like a hot potato, and still not getting access to your own money, then by all means -- roll your retirement savings into Nationwide. They've turned obstruction into an art form. Trying to get your retirement payments back after leaving a job or switching providers? Prepare for the full circus. First, they'll give you incorrect instructions -- confidently, of course. Then, when you follow them and nothing happens, someone else will smugly inform you that the previous person was "mistaken" and that you'll need to start over. Don't worry -- they won't apologize, but they will suggest it's somehow your fault for trusting the company's official representatives. Ask for clarification and you'll get vague answers referencing phantom "policies" that conveniently can't be sent to you in writing. Push back, and they'll either contradict themselves, backpedal, or flat-out hang up on you. (Yes, seriously -- they do that.) It's a toxic blend of incompetence, deception, and bureaucratic muscle-flexing designed to wear you down and hope you go away. They act like your retirement funds are theirs and that you should feel lucky they're even entertaining your request. They'll delay, deflect, and attempt intimidation tactics -- as if it's outrageous that you expect to receive what's legally yours. The arrogance is staggering. Nationwide isn't "on your side" -- they're on their own side, and your money is just the hostage. If you're looking for a reliable, ethical custodian of your retirement savings, do yourself a favor and run in the opposite direction. read more

ZERO stars... consistently loses money. Inept advisors who only care about ripping you off. Web site fails almost always. Takes 3-4 tries just to log in. AVOID!!!!!!! read more

I retired from the State on 12/20/2024. I requested that my account be closed and all funds forwarded to my bank prior to that date. With the account number and routing number. I was told I would be paid out on 1/31/2025. On 2/10/2025 I called and requested my money be sent out again. It's 3/11/2025 and I still have not received anything. read more

Nationwide Retirement Solutions - Investing Near Me - Phoenix, Arizona

I have a retirement annuity that was passed down from my parents, that we are having a difficult time getting money from. First we were told that we needed to get the first withdrawal as a check form. Waited a week with no check, but the withdrawal was evident on our statement. Then called to have the check "recreated" and mailed out. Another 5 days go by. No check. Just called for the 3rd time and no check was on record of being cut, so now they are direct depositing...hmmm. Seems like our money is being used for their money. And customer service was kind, but hands are tied. We just want our money in a timely manner and not floating out in number space somewhere. Not very happy with the urgency of their service. read more

They labeled my retirement account with the wrong name and now even though they know it's their mistake will not work with me to get my money to invest elsewhere. They send me from one department to the other and no one knows how to help. No one seems to care eith​ read more

This company lies about everything from not being able to read your paper work to give excuses they don't want to give you back the money you gave them back and they want you to pay so much fees scammers read more

I requested a payout on January 27 because I retired. After many calls and denials and things they said I needed to do for a few weeks . They deposited all my funds except $2,500. First they said it was because of services. I asked why service my account and take money out after the 27th. They continue to take out as recent as 03/03/2025. Then the rep said it was for taxes. $2,500 in taxes. This is Texas they don't take out taxes on retirement. If so, they give you an option to take out or defer until tax time. I requested where the paperwork on that and all the transactions for the last month. Please forward. I will wait and then I will file. read more

They make taking a loan out of your own money impossible. I have been trying for 2 weeks now. They have come up with every excuse, even saying my bank is rejecting the check. Called the bank several times and they say no deposit has been rejected. Basically refusing to let me have my money. They are the worst! Beware! read more

Withdraw request with all required documentation emailed and it took their legal department more than month to process a check. When I call to follow up, no one has an answer other than the legal department is not responding back. They promised a call back with updates but I've never once received a call back. When I finally asked to speak with a manager and to file a complaint they said there's not a way to do that. It's hard for me to believe that such a large company does not want feedback from their customers, if that is the case, nationwide will never have my business again. This is not the only time that I've has an issue. There's been times when they sent a partial withdrawal to the wrong account and then when you ask for direct deposit, they send a check instead. read more

Excuse after excuse not to release funds. Processors make false assumptions and arr not up to date on regulations. Terrible service

My experience which forms my opinion is that the representatives I've spoken to lately are uncaring and unresponsive to my requests. I have much better satisfaction with my other Investment Companies. read more

They will delay releasing your retirement funds. File complaints against them to end this unfair and deceptive practice. Check with FINRA, Secretary of State (Securities Division) and Division of Insurance. read more

This company is BY FAR the absolute WORST. If you call, the wait is over an hour. No body responds to emails. Nobody on the phone cares. You will be transferred to another person, and continue to wait for another 30 minutes. DO NOT, I repeat DO NOT rollover any money into this company. It will take OVER A MONTH. These people are worthless. They will hold your money. Another person I know went through hell just to take out their retirement. AVOID THESE PEOPLE LIKE THE PLAGUE !!! Just read the reviews and you will understand. read more

I would leave ZERO stars if it would let me! Worst company!!! They will transfer your money to a questionable "retirement company" who will charge you ridiculous fees and make your life hell. DO NOT work with these clowns! read more

Used Nationwide website to increase my contribution, I did not wanted to called Nationwide because of the long hold that they put me before. I received a message throught the website stating that I need to call 1877-677-3678 if I wish to make updates on my retirement. called today; after over 29 min on hold "Christian" answered the phone just to tell me that in order to make the updates in my retirement; : I need to call Schools First Credit Union. I explain to Chrisrian that they should update the phone number on their website to Schools Fiirst. Total waist of my time. read more

My employer transferred our 401K plans to these idiots. First I requested a distribution on a specific day that required them to sell part of a mutual fund. They did not do it on that day but the next and I lost $450 as a result and they won't reimburse me. Now I am trying to transfer ALL of my funds. Sent a fax, heard nothing for a week, so I called. On the phone they say fax was unreadable!! Don't call me, don't ask me to send another, just let it sit. EMPLOYERS please do not make your employees have to deal with these folks. Pick someone, anyone else!! read more

I requested a payout and I keep getting the run around. They haven't processed anything and It's been over a month and a half. Don't know what's going out who to call for help. read more

My employer switched to Nationwide. Nothing but issues with Nationwide. The mapping of the 401k - 360 implementation took months to get correct and working properly. The training we received was horrible. There was no direction on how to process the 401k payroll and 401k loans. I needed help with the ECompliance testing and it has been 3 months that I have asked for help. I schedule a meeting with our rep, she walks me through part of it and tells me I need to complete a spreadsheet. I did what I could with the spreadsheet and I had a few questions. It would take days for our rep to respond to my emails. I have yet to complete the E Compliance testing. I am so angry with Nationwide. It was an all around horrible experience. read more

The most unprofessional, disorganized, uneducated company in the world. If you leave your job and want to roll over or withdraw funds, they make it so it's so hard that some actually give up and lose thier money. Takes about a year to get funds rolled over or in another account and by then it's less money due to the market and thier fees. I hope they go out of business read more

If there was a zero I'd score it as such! This is the worst company! They upgraded their systems and it has negatively impacted all customers adding extended processing times to any service. When you finally reach someone they verify you to death only to say "we up and are so behind you're now looking at 14days instead of 7-10 even if all your paperwork is in order"! I don't know what idiot is leading this organization, but they must have inherited their position through nepotism not skills or leadership qualities. A solid leader would never allow their customer base to feel such discomfort. If you have funds here, move them now!!! read more

If I could give them a zero I would. The UI on their website is awful, their customer service is not good either. I tried to rollover my money to fidelity, I had pretax and post tax contributions, despite doing all the paperwork over the phone with them and confirming it was correct, they rolled all the money into a pretax account. As a result I had to call fidelity and they had to go clean up Nationwide's mess. Additionally, Nationwide emailed me saying I hadn't sent what I needed for the rollover, I called them back and told them to look at the email again, they told me it wasn't there even though everything was in fact there. I forwarded them the SAME EXACT EMAIL, and surprise surprise they completed the rollover and sent Fidelity nothing about which funds were pre or post tax. STAY AWAY. read more

I echo previous reviews in saying run very far away from this company. I'm not sure what type of kickback or scams they're are promising to employers but Nationwide is the worst administrator I have ever had the misfortune of dealing with. Inconsistent stories from different retirement reps, even when you call multiple times in one day you can expect different answers. They have the worst processing times and do everything possible to delay releasing your money. Employers - please chose more reputable companies like Fidelity instead of these types of scammers like Nationwide. RUN AWAY FROM NATIONWIDE!!!! read more

my wife and I are physicians who wanted to take money out of retirement to buy a house. you cannot believe the resistance. five times we faxed the paperwork. Absolutely every excuse possible not to give you your own money. A month has gone by. i will never use them again. Un American as can be. read more

I echo everyone else. These people are scammers. They make it impossible to get your money rolled over, repeatedly giving bullsh*t reasons why they can't process it. I've submitted my simple rollover form three times, and for the third time they said there was an issue with the signature and I needed to resend it. Awful read more

Horrible experience with them trying to buy CalPERS service credit. Three different agents told me they would mail all my signed paper work and check to CalPERS. A week later they mailed the check to me with none of the needed signed documents making the check worthless. They knew I was very soon to retire and there wasnt much time. I ended having to write a personal check to CalPERs, take a day off work to have it sent registered mail and get the Nationwide check voided. Awful stressful experience. read more

If I could give negative stars, I would. I needed a hardship withdrawal. Submitted the forms. Waited 5 business days. Called this morning. Was told that I needed a W4R form. Faxed the form. Called to confirm that it was received only to be told that the original submitted form was out of date and that I have to start the process over. The rep that told me about the W4R form documented that she had told me the original form was out of date. This was a false statement. This false statement was documented by someone handling my 401k portfolio. The company I work for is being absorbed meaning that our 401k will need to be rolled over or withdrawn. I will definitely be withdrawing my funds from Nationwide at the soonest possible opportunity. If the new company uses Nationwide, I will NOT have a 401k with them. The entire experience has caused me measurable health issues and a week of wasted time. Everyone says it, and it's true. Nationwide is NOT on your side. read more

One word about nationwide retirement solutions:pathetic customer service is horrible everytime you call there is another "security question" you have to answer. I gave them my name dob address ss# yet that wasn't good enough I had to email them a pic of my drivers license dates and signed to verify who I was. Are you kidding me they act like it is thier money. Runs fast as you can and dont ever use this company. I have wasted over a month trying to roll over an IRA to my credit union because the customer service people dont know the correct form needed. AND to top it off I have to get my company from 1993 to verify my last day of employment and sign another release form I wonder what other "hidden IRA rule" they will tell me before I ever get MY MONEY!!!!! read more

My mother's employer had their 457 retirement plan with NRS. Since she died I've been trying to rollover that money to an inherited IRA at Vanguard. It's been two months and they keep losing the paperwork! I called them five days ago and was explicitly told they had everything they needed and the transfer would happen in three to four business days. I called today to find out why it hadn't happened and was told they LOST MY PAPERWORK AGAIN!!! I will NEVER take part in anything linked to the name Nationwide again. read more

Terrible. I needed a statement of my retirement account. I have to claim all my assets to the state to keep my subsidized home for myself and my daughter. To do this I need a statement for every account with money in it. This can't be done online with the Nationwide retirement account I have . So I call, explain I need a current account statement for my low income state application. They said no, it's too close to quarter end we can't generate them. I need this statement as proof of this asset to stay in my subsidized home. There is nothing they can do. It's not written on the website they can't do this, or on my contract. In fact there is no way of knowing that i couldn't get a statement. So I ask is there something I can submit with my application that says you won't give me a statement of my retirement account, they said I can give this to a correspondence team who will send you an email in five business days. I explain that I can't be the only one asking for a statement. The woman hung up on me. I try again because it's important. Got the same answer. Long story short, my application was due the next day, I didn't get my statement and I lost my home. Nationwide isn't on my side ! read more

They are crap don't use them they lie. Have a plan and can not access the whole amount that is in the account even though several reps have stated it's processing, they change hands and loss papers. Not away to run a company they won't honor there word as a company and are hard to work with. City of Phoenix is just as horrible as they all say one thing and don't follow though. Really it's not how you do business fine someone for all your retirement needs and not Nationwide Retirement Solutions. It is wrong how they do business. The have lied and continue and are jerks about doing business they continuously lie about the plan and how things are worked. If you want a good plan stay away from Nationwide Retirement Solutions. read more