Shipping a car can be traumatic. YouTube is full of entertaining stories how transport goes wrong…read more Entertaining if it's not your car. I bought a car about a year ago and the dealer arranged transport that must have been through a broker. Nightmare. It was only chance the car made it unscathed. I bought another car a month ago, and this time I was responsible for transport. So while I was looking for the car of my dreams, I was also looking for transport. The key piece of evidence was checking out Pebble Beach Concours (in August every year) photos and see what trucks are there. If those companies are trusted with multi-million dollar cars, I should be able to rely on them for my expensive (to me) purchase. I actually saw two names on the trucks in the Pebble Beach photos. I tried one and for 3 weeks got the runaround. Each time I called, the story was always exactly, "we're waiting on a truck to become available." Eventually I read that as, "you're not one of our priority customers." So I submitted a quote request on Reliable's website. I think on a Thursday. I got the quote back almost immediately and Monday I called and spoke to Chad, who turned out to be their Operations Manager. He couldn't be nicer and treated me like I shipped $100M of cars every year with them. I told him my sad story (full disclosure) and gave them my credit card number to release the order to dispatch. I hung up and hoped something happened in the next week. 8a the next day, the dealer that had my car back in Detroit (and had been patiently holding the car inside for weeks) emailed that the car was being loaded! Delivery was the fantasy experience I had hoped for--but didn't get--with last year's car. José (the driver) was one awesome dude. So professional and a really nice guy. We met at my local Mercedes dealership. It's a huge facility right off 101N, which suited Reliable much better than coming to my house, which is not easily accessible by a huge, enclosed transport truck. I went up to José and introduced myself with, "For you, it's just another Sunday. For me, this is a fantasy." He smiled and then showed why he's an extraordinary driver for a wonderful company. The big reveal (my wife and a friend were there and had never seen the car) was a blast. It was really neat to see the specialized equipment the trucks have to transport the cars in style (air ride!), and the care José used in every step. And did I mention the truck was immaculate? I'm still not sure how that's possible. The thing came cross country, up from LA (picking up the Long Beach F1 Grand Prix pace car) to the SF Bay Area, and it looked like a councours-prepared vehicle. It's like judging people by how they dress and their shoes (in the old days). Nowadays, you judge a transport company by how they treat their equipment. P.S. I might have lucked out on the scheduling... I learned in this experience that top-notch transport can take time if you don't want your car brokered off to who-knows-who using a pickup truck and a clapped out trailer. You also have to work around the big annual car events (Pebble Beach, Amelia Island, ModaMiami...) when huge numbers of cars are going into the event and then are "stranded" until after the event to return the cars home. If you're paying for this level of service (Reliable's quote was a surprise because it was reasonable), receiving the car in perfect condition is really all that matters long term. Under this rule, I was happy to be patient for a while with the first company... note that I still haven't heard from the first company... not even a proactive status... and it's been 5 weeks.

Chad & Justin were phenomenal in our move to Florida! Very accommodating & answered my million…read morequestions. Just was VERY thorough, careful, & treated our classic cars like they were his own. I highly recommend this company & Justin. A++++++

After extensive research and calling multiple companies for rates, I'm so happy that I went with…read moreCapitol Auto Transport. My main concerns/ worries when choosing a company were 1) receiving a quote but having to ultimately pay much more 2) being given a delivery window but getting delayed and strung along 3) bad or no communication from the company/ driver. I read so many terrible reviews about other companies, so naturally I was stressed out. Reddit and Yelp lead me to Capitol, and I provided my info on their website. Within an hour I received a call from Andy (the owner of the company). I immediately felt comfortable speaking with him. He was friendly, thorough and transparent with their method of providing an estimate and booking a carrier. He was very communicative and even booked a pickup for me during Thanksgiving weekend. My vehicle was picked up in Los Angeles on a Saturday afternoon and delivered to Denver Monday evening. Payment is made upon delivery, so nothing is collected upfront. I paid exactly what I was initially quoted. Overall it was a stress-free, easier-than-expected process. Very thankful and impressed by the professionalism and quick turnaround from this team. Shoutout Andy and Cat! I highly recommend them for any auto transport needs, and will continue to use them in the future.

Had to transport our truck from Oregon to Georgia. We were extremely pleased from the first…read moreconversation with Andy to the seamless delivery. We were cautious as we had heard nightmare stories about transporting vehicles. None of that occurred. No price changes. No miscommunications. All went extremely well.

Very punctual and prompt. Very good care to vehicle…read moreA true professional with best rates out of 4 tow companies quoted. Would highly recommend.

Fast, friendly, and affordable! But the phone number in the Yelp page is wrong…read more (407) 519-0024

After having miserable experiences with 3 other brokers we tried Gateway. Our experience was…read morenothing short of phenomenal! We asked for a quote via Yelp and received a prompt reply from David. Spoke with him on the phone and arranged for the transport. David had the car picked up in Palmetto, FL within 36 hours and delivered to our home in Pennsylvania 2 days later. Great communication throughout on the part of David at Gateway and the driver Gateway contracted with. We will definitely use them again. I am only sorry Yelp doesn't allow review ratings of 10 stars! Gateway deserves it.

Gateway Transport provided exceptional service last month, when I needed my grandmother's car…read moretransported from Michigan to Florida.. David ensured all my transportation needs were met with utmost professionalism and efficiency. Their timely and reliable service made a significant difference, and I couldn't be more satisfied with the seamless experience they delivered. I would recommend David for all of your transporting needs. Thanks again

i hired to company to move my belongings from Orlando to San Juan PR in 2022 all fine until they…read moredeliver. The employee after charging me 40 $ for tax in cash before unloading he said so i need to inform you please open all in my presence so i can write a damage report and file. i said what happened all boxes was still in truck he said everything got wet at our storage and most should be damaged. Exactly everything was wet boxes ripped and all my bed sets, and furniture stained and wet. I filled a court claim they never paid me one penny. My parents used this company back then 30 yrs ago. it was good respectful and sincere. NOW no one cared and i had no clothes, no bed or furniture. i had to move for family health serious issues and i lost all i had .. i see here a manager replying to all comments i had no one helping me and i know they have the money to pay for damage plus insurance was also documented. NOT ONE CENT WAS PAID TO ME oh BTW MontI ,flor de mayo, La rosa del monte, May Flower they are all ONE Company SAME THING SAME ONES . I have never had to review nothing ever, but this is a most to advice others to be award of this terrible service. Catherine

I usually don't write reviews because I believe many situations depend on the circumstances at the…read moremoment. But this time I decided to make one. I asked this company for a quote to move from Las Vegas to Deltona, FL. After three weeks of calling and asking what was going on, I had to give up even though I had already sent them a list of the items to move supported by photos. I called several times and the person never answered the phone; I could only speak with who I believe was a receptionist. They kept promising that I would receive a call back the same day, but that never happened. In the end, I thank God that I will not be moving with them, because if they cannot even provide a quote, I can only imagine the problems I would have had with an actual move. My recommendation is: don't even bother contacting them.