Very good massage here today, good facilities too, spacious room and en suite shower.read more

From the owner: Chinese massage, Thai massage, Waxing, herbal facial careread more

In my lifetime I have had a hand full of facials, there is something incredibly relaxing and…read moreendearing about someone clarifying your face and massaging it for 60 minutes. But, never have I ever have one quite like the one I got given here. It was given as gift vouchers by a couple of my friends for my birthday and It had been almost three months since that, and with christmas holidays just around the corner it was time to use it. Its called the Aroma Plastie Facial (£57), it involves 100% natural ingredients to decongest and cleanse every single pore, it feels like it anyway. They use things like wheatgerm and a linseed mask, which are meant to enhance the product's action. As I was very thoroughly explained Declor, the aroma-skincare brand they work with, uses the principle of aroma therapy and phytotherapy (or what we call alternative medicine) to create a skin treatment that leaves you feeling in touch with every sense of your body. It's bliss, at one point I fell asleep and had an amazing dream, coincidence? I don't know but I'll come back and find out.

Finally, a clinic that's all about me and not the beauty therapists plucking and preening every…read moretash and triangle, oh joy! Covering off just about every treatment you can think of from electrolysis to a chemical peel, the special offer of the moment is drum roll Prepay for five face or body treatments and receive one free. Valid for 12 months (cannot be used in conjunction with any other promotions). All courses are non-refundable. So there you have it West Londoners, remember it's all about YOU!

I have spent years at the Wellness Lounge and have seen prices rapidly increase over this time. I…read morechose to remain here, however, because they have employed some wonderful people and talented nail technicians over the time. This time however, my nails were not done properly and began chipping after 3 days. Not wanting to offend the trainee that did my nails I decided to leave it. This was until 2 more nails severely chipped within the following 4 days. I called the owner to explain what had happened. As a long standing customer -who has introduced other long standing customers, even recommending another potential long standing client as recently as last week - I was told that she would repair the 3 nails; for a customer such as myself who has spent hundreds of pounds on countless treatments across maybe 5 years, I would rather expect a complimentary shellac but alas this was not to be. In fact I would have to PAY for the repair of the 3 nails as the "policy" stipulates that beyond 2-3 days, the customer must pay. Absurd! Shellac is supposed to last for 2 weeks. It was my consideration of the trainee that had me miss this window in the first place! That aside, the "policy" being referred to is yours Manager. The inconvenience of having to go back sooner than intended could have been easily pacified with some great customer service. For me this complaint is less about what you did do (deliver a poor treatment on this occasion) and more about what you didn't care enough to do! You completely abandoned any basic principles of customer care and I am more than disappointed in the Wellness Lounge. You have needlessly lost a good customer here.

Last week i used Wellness Lounge service. They are very professional and provide high quality…read moreservice. I was 100% satisfied with their service. Highly recommended everyone!

There are a few treatments you HAVE it try here: the enzyme peel, the marine facial and the anti-…read moreageing lift. I have been to Harrods' Urban Retreat and the spa at Harvey Nichols but Denise at The Retreat was by far the best and cheaper although it is pricey if you are used to the body shop. My sster and I both have reactive oily skin which was prone to acne and discolouration but Denise fixed my skin in about two months with a home skin treatment included. My sister's treatment took longer but her acne was more severe but she got a nice surprise be ause her skin looked younger and was getting progressively more lifted. Loved the Jan Marini sunblock Denise recommended and I no longer need foundation.

By far the best hair removal practitioner I have ever had. As I am celebrating my 30th year of…read morehaving waxing treatments this year and having experienced good , bad and indifferent beauty professionals I am confident in highly recommending the services of Ilenia Beauty Professional . She does a great massage too !