I had been growing out my natural grey for more than three years. Taylor, my regular stylist here, has done a phenomenal job and estimated I had only 6-8 inches of previously colored hair left before my grow-out was complete. The remaining bleached ends turned orange as toner faded. Because toner didn't last, I decided to have permanent color applied to those orange sections. Taylor was on vacation, so on August 4 I was scheduled with another stylist who has more than 30 years of experience. There was no misunderstanding about what I wanted. The stylist's own appointment notes state: "She wanted permanent color used on the orange sections only from grown out highlights." During the application, I was away from the mirror. I told the stylist it felt like she was applying color much farther up than she should be. She assured me she was not going too far up. I trusted her. Unfortunately, my instinct was correct. Permanent dark color was applied far into years of my natural grey. Before this appointment, I had approximately 14 inches of natural grey and only 6-8 inches of previously colored hair remaining. Afterward, only about 3-4 inches of natural grey remained visible. My hair now looks like I only recently started growing it out. This cannot simply be undone. Calista, the salon owner, explained that removing the permanent color could leave warmth or orange tones in hair that had previously been my untouched natural grey. The salon refunded the color service. I appreciate the refund, but it is not compensation for what was lost. It returned the money I paid for a service that was not performed as agreed. I repeatedly tried to work directly with Calista on a reasonable solution. I am not trying to profit from this. I want my hair to look reasonably close to how it looked before this appointment while my grey grows back. I proposed grey-blended extensions with maintenance as a temporary solution. Calista acknowledged extensions were an option but said the salon could not fund the full cost. She explained this by quoting customer retail prices: $300-$700+ for hair, $100/hour for installation, and maintenance every 4-12 weeks. She then offered me a consultation to discuss options. I explained that those are retail prices, not the salon's actual cost. If she was unwilling to provide extensions and maintenance, I asked what alternative she would offer. A consultation made no sense until I knew what the salon was actually offering to address the loss. I received no response. After nearly a week, I followed up again. I explained that the financial consequences of correcting an employee's mistake should not be passed to the customer. The salon caused the problem, yet the proposed next step appeared to be for me to return and pay for services to correct or disguise it. I should not have to spend my own money trying to make my hair look the way it did before the salon's mistake. I again asked what the salon was willing to do to fairly address what happened and said I preferred to resolve this directly with Calista. She has not responded. This was preventable. I explained what I wanted, and the stylist documented it correctly. I questioned her during application because I felt the color being taken too high and was reassured it wasn't. Yet permanent color was applied to years of natural grey that was never supposed to be colored. Hair grows slowly. More than three years of natural growth cannot be recreated with a refund. I am not asking to be better off than I was before I walked into this salon. I have asked for a reasonable solution that allows my hair to look as close as possible to the way it looked before this service while my natural grey grows back. I gave the owner multiple opportunities to propose a solution privately. I still do not know what, if anything, she will do beyond the refund. I am devastated by what happened to my hair and equally disappointed by how it has been handled. read more

I went into the salon for the first time today. I was greeted very sweetly by one of the staff. I believe her name was Michelle. She complemented me on my hair while she nonchalantly ran a temperature ball across my forehead without asking. I was a little taken aback by this as all restrictions have been lifted, and masks were not required. No one in the salon had masks on. Anyway, after that experience I was taken back for my pedicure. Now, I want to say the lady was as nice as she could be, BUT.... The pedi was the absolute worst pedicure I have ever had. Call me lucky, but I'm usually happy with my pedicures. Unfortunately, today was a whole different story. There were so many things wrong. I will not be returning to this shop again. I am going to include a photo of my left foot after getting home. I hate leaving bad reviews, but I had to do this for my fellow Yelpers. Pedicures are $60 plus. I spent my Friday night removing and repainting my toe nails. read more

Natural Solutions - Photo of my pedicure. Notice how many are damaged because I was told they were dry, and I could go. - Nail Salons Near Me - Salem, Ohio

I had a great experience from the amazing ladies who work there, to how amazing my hair came out! they explain so much as they do your hair and what they are doing. The atmosphere is so relaxing and peaceful! I couldn't be anymore happy with how my experience was and the results of my hair! Will definitely be back !! read more

Jessy does my hair and she is amazing. I have never had issues and she is always super sweet and kind. Everyone inside is very nice as well I won't go anywhere else to get my hair done. read more

Natural Solutions - Nail Salons Near Me - Salem, Ohio

I went to have my hair colored and cut today and Calista knew what I wanted more than I did. She did exactly what I was thinking but couldn't explain lol. She did amazing! Im so excited to go back :) read more

I get my hair done here and I have always had good experiences. Jessenia is my stylist and she's great. Bonus- you can book appts via fb messenger. read more

Jen and her staff are very helpful. They offer many services to make this a one stop shop for your beauty needs!

It took her two hours and fifteen minutes to remove gel polish and put an acrylic overlay on. I didn't need tips or anything extra. For taking that much time, you would think that I would have had an immaculate set of nails. Incorrect! They are so uneven and bumpy. I called to cancel my following appointment so I could go somewhere else. The manager called back and made excuses for the nail tech instead of trying to find a solution for a potential customer. I was flabbergasted! As for the store itself, I will not be returning to find out. read more

So this is the worst nail salon i have ever been to. The reason i got trapped into going there was because i unfortunately bought a groupon offer. Please do not buy any nail salon offers at this salon. First of all they do not have the proper manicure pedicure equipment. They use some cheap brand of nailpolish. Girls working there are amateurs straight out of beauty school and have a hard time even applying nail color, removing cuticles, i was filing my own nails because she could not. Nailpolish turned out uneven, bumpy and a complete disaster. Did not have a dryer to dry my nails and i dried my nail color for 4hrs and it still smudged and chipped off. If i even read that one review i wud never have driven 30 min to go there. They are nice people but you dont get the job done. Stay away from mani and pedi from that salon. Wasted 4hrs on manicure and pedicure and had to get it done again from a different salon ghe same day. Disaster!!! read more

I have been shopping at Natural Solutions for a year or two now. I find the customer service is exceptional. The team remembers who you are and what you've purchased previously - which is quite helpful for makeup selection. I have never had any problems with anything I've purchased. I was quite happy when they opened the salon. The all natural products they use for hair coloring has made a difference with the healthiness of my hair. My daughter had her nails done there and she was very happy. This store is fantastic and I highly recommend it to everyone one I know. Laura read more

Went to Brandi, for a Groupon for highlights, she was great! Listened and did exactly what I wanted, my hair looked great!

Anyone that enjoys feeling appreciated and wanted should definitely come to this salon!!! They treat you like family. Everyone is so kind a helpful. I refuse to go anywhere else!! All of the stylists are wonderful and extremely talented in what they do! This is my new favorite place!! read more

I went to this nail salon thinking since they charge more I would get better results. I THINK NOT. They cahrged me $66 for a mani/pedi and I STILL had hang nails, cuticles, etc. I would NEVER go back to this place and want a refund. read more