This company was recommended to us by our daughter and son-in-law who loved their mattress. After much research we chose to give away a 1 year old King mattress that was hurting our backs and give this company a try. We are still in the try out stage but the first night I slept on the mattress I noticed a change in my body. It relaxed! I am very chemically sensitive and there were no fumes for my body to fight with. My immune system has improved! Another plus is that we don't feel each other move on the bed. Finally! We have had various mattress stores make that promise to us but this mattress delivers. I have given this company a 1 star as John, the company rep, ordered the wrong pillow for me and after 6 weeks and many and varied excuses (the reason keeps changing every time I call) the right pillow still has not come. Yesterday I tried to have a civil conversation with John but instead he yelled at me and would not allow me to explain my frustration. He kept talking over me and in the end threatened me. Allow me to explain as I can't reach customer service. The bed arrived early/mid April with the wrong pillow. I immediately contacted John who apologized and claimed that someone else in the company had put the wrong pillow down on the order. He remembered me, why he had recommended that pillow, and politely told me he would order the correct one right away. Since the pillows are not returnable John told me to give the wrong pillow away and he would send the right pillow that day. I have been given several different reasons (everything from "It was sent weeks ago;" "It was back ordered and was just getting off the loading dock;" to "Canada Post lost it and has 72 hours to find it.") and promised call backs which never happened. I never received a notice that the right pillow had been shipped. Yesterday, John called me. Weeks after telling me to "give the pillow away" he said he wanted it back and threatened to not send the new one until he got the pillow back. He yelled at me and would not let me explain why I had lost faith in him to send me a pillow. I had paid for the wrong, more expensive pillow and had patiently waited for this situation to be corrected trying to give John the benefit of the doubt. I cannot trust a man who yells at me. He said he had promised a charity that he would give them the pillow that was wrongly sent to me. He said that he would not send me the right pillow until I had returned the wrong pillow. Can anyone understand why I don't trust this man to ever send me the right pillow? It's a pillow. How hard can this be? I was considering that if this bed worked out I would buy another for our suite but not now. My husband and I haven't even finished the try out stage and are finding the bed a bit hard but I don't even trust this company to help with this adjustment. We will go elsewhere and buy a topper. It is so sad that this has blown up like this and I can't have a civil conversation with this man. I had read another review where the woman had also been yelled at by John and I thought "there are always 2 sides." I feel for her as I now have had a similar experience. Since I paid for this pillow I will not return it. I don't believe I will ever get the right pillow, let alone the free pillow promised me for writing a review. :-( read more

I started my latex mattress search online. There are a lot of companies out there. Naturelleorganicbeds was one that caught my eye. I had so many questions and wanted to make a informative purchase. A representative from the company answered my first barrage of questions. I had many barrages of questions for him. So many in fact the rep called me to answer the questions faster. I probably filled his inbox to capacity. He expertly answered all questions and was very very informed on the product. This sounds like all 5 star reviews right? This however is where it differed and how they earned this level of review and my business now and in the future. John the person who assisted me in my quest for a new latex mattress, stayed with me throughout the entire purchase. I mean throughout. From the time I contact naturelleorganicbeds they stood by their product and by me a customer. He was there From the order to shipping to a small bump in the carrier delivery. The bump was not something naturelleorganicbeds could have foreseen or prevented. John however was there throughout the whole process. He took control when I had concerns about the product and really shined through during the delivery bump. The level of concern and keeping me informed was at the level of a friend I have known all my life. My issue was immediately taken away and handled completely by John and staff at naturelleorganicbeds. Delivery was made and even though I had not asked for a call, John made a call to make sure I was happy. Believe it or not I still had questions. He answered them, never having shown frustration with me, my constant questions or the issue in delivery. Alway polite, understanding and professional. I now feel as if I am part of the naturelleorganicbeds team. While I will obviously not be on the payroll I will however be a naturelleorganicbeds booster. I had a experience that was almost unbelievable and yet I had no concerns or had to put any extra effort from time of purchase. I have never seen this level of service in any business. A stranger of a company I have never dealt with before made me feel like the company was more concerned about me than their bottom line. I was not forgotten about once they had my money. Rare if not extinct don't you think? A company that cares. Similar to "miracle on 43th Street". A company that makes you feel like family, the ones that you like and want to see! The mattress itself is awesome so far. Tonight however will be my first night on it. There is almost no smell from the new mattress. I tried smelling by putting my nose almost on the mattress. The mattress firmness was exactly as expected from John's recommendation. Covers were put on by the company so I didn't have to try and put it on myself. The mattress did not have to puff up as other foam mattress do. Read to use. There is absolutely nothing I can find at fault with the mattress so far. Well made, exactly as described high quality Product and free delivery. I have already started looking at other products online. You would be insane not to use this company Because they care......about you and your satisfaction of your purchase. read more

I wanted to give a review based on my exceptional experience with Naturelle Organic Beds this week. I called there and spoke to the owner, John. I decided that with his experience, I could ask him questions in an attempt to further educate myself on latex organic bedding. We discussed which type of topper I needed to cover my mattress. Which height? I told him that I suffer from sciatica, and he gave me some excellent suggestions. We discussed which density would further help me. I realized John had a vast amount of knowledge. This prompted me to discuss pillow options, and once more, he gave me detailed information that was invaluable. There was never a moment in which I felt I was annoying him with my questions. He remained polite, professional, and highly informative. This gave me a great deal of confidence in moving forward with my order. I got to the warehouse. All of my items were packaged and ready for pickup. I also received email updates from the moment I ordered. After acknowledging receipt of the order, the updates received include: working on the order; order completion; and ready for pick up. My order was completed quickly from the moment I placed the order until the time I picked it up. There were no hiccups along the way. An added bonus is when John told me that if by chance I was not happy with the density of my topper, I could return it within 90 days and he would gladly replace it with a different density to ensure that I was a happy customer. Furthermore, despite my choice to have my order ready for pick up on the same day. I was given the opportunity to receive free delivery. My reviews are only written when I truly love or hate something. I have chosen to write this review because it was a fantastic experience to have someone educate me on the product, provide excellent service, and then test out the product and discover its excellent quality firsthand. No unpleasant odors from the latex. Which I can't say is true for some other businesses I have explored in the past. The latex is clean, smooth, strong, and 100% odor-free. The beautifully shredded latex in my pillow is a source of delight for me! Wow! Might seem like a small feat. It's not for me. I have purchased other shredded latex pillows in the past, but I cannot use them because the shredded latex pieces are too thick and rubbery, which causes pain to my head as I lay on my pillow all night long. To summarize my review, before I reached out to Naturelle, I researched the reviews. I read a mix of reviews, some of which question whether Naturelle latex is actually GOLS certified latex. I can confidently stare with my entire honesty, not only is there a green GOLS certified latex sticker on my products, this sticker matches 100% identically to a sticker on a latex product from another popular organic latex mattress company in British Colombia that I ordered from many years ago. I can only speak for myself and my experience with Naturelle Organic beds. Their prices are unmatched! And their product is legitimate and excellent. I regret taking so long to discover them! read more

Naturelle Organic Beds does get 5 stars from me, as the quality of the whole package, including the very straight forward ordering process and excellent help in choosing the right product far exceeded our expectation. I had shopped around for a healthy mattress and have scrutinized other latex mattresses in stores for some time, but prices were far out of reach. I was investigating ways to purchase latex mattress components and sew my own covers so I could meet our budget, when I came across Naturelle's website. I was skeptical about the affordability of their mattresses, since I couldn't even find components for the price. Never mind added wool and zippered plush organic cotton covers that rival any upscale covers I saw on mattresses double the money. Low and behold, we took a leap and ordered two mattresses, one being juvenile at an amazing price for a total amount still beating the quotes I had from other retailers for one unit. The website cuts latex science to the essentials and John's follow-up call came promptly to discuss preferences. Shipping across the country was very affordable and a breeze, and when they arrived we were amazed by the quality being nothing less than the much more expensive competitors we had seen. It's pretty darn difficult to get out of bed these days, sooo comfortable ! read more

I ordered a topper on-line not knowing to much about latex foam. After some research, reading and of course many youtube videos, I came to the conclusion it was worth a try. Something different from the normal fair being offer out there. My understanding of the information is that organic latex will last longer, (I have been buying a new bed every 1.5 yrs to 2 yrs). The stress it has cause me over the years.... sure I am not the only one with this issue. I received my topper (medium) the 1st. week of January 2021, I am so impressed with the quality! and no smell/off gassing! Put it on my bed and so so comfortable, I am more than happy. I am so pleased I decided to order another topper which will be arriving soon. I will be order a 3rd later on and that will make a 9" mattress. I believe all my mattress problems will be over and I can rest/sleep with peace of mind also no sore back or being uncomfortable. John, (awesome man), at Naturelle Organic Beds is helpful, I had questions and he answered them. We had a great chat. Thanks John.... Can not wait for the new topper, (soft), to arrive...I will do a follow up review after several weeks of sleeping on 6" of latex. Until then enjoy the day, Courtney read more

I wish I had discovered Naturelle years ago. After trying a latex mattress that we ordered from Costco which turned out to be far too soft, we decided to visit the Naturelle showroom to try out the mattresses before ordering a replacement. John guided us through the various options and we settled on one that was just right for us. Delivery was arranged within 3 business days. We received a call from the delivery service the day before to arrange a time (this was a very thoughtful courtesy). The next day we received a confirmation call an hour before delivery. They set up the new mattress, removed the plastic and took it away and that was it. No struggle to get it up the stairs, no unpacking, no hassle. The mattress is absolutely fantastic. It's just the right level of firmness, and we expect to enjoy it for many years to come. I can't thank John enough for such professional service, and we definitely will recommend Naturelle to anyone looking for a new mattress. read more

Searching for a mattress is exhausting but you sure learn a lot! I learned so much. Not only about softness and firmness, springs, foam, layers, but also about all kinds of chemicals in them. I took a quizz and a latex was recommended for me. Like many others I thought latex was a bad thing...nope! Apparently it's the healthiest and most comfortable substance to sleep on. One expert in a video said most people in the mattress industry sleep on latex. But you must make sure that if you want pure 100% latex to find something certified and not just using the words pure latex. Why bother with a latex/toxin blend, in my opinion. I found Naturelle by searching for latex mattressess in Canada. I took a chance on ordering across country sight unseen, and am so glad I did. My husband and I are delighted with our new gorgeous, comfortable, and toxin free mattress. We just got it so I'll be back to mention how it is to sleep on for a while. Sandrea Nova Scotia read more

We recently purchased a 4" super-soft organic latex topper from John at Naturelle, and we couldn't be happier. After months of researching clean, natural sleep solutions--free from synthetic additives, flame retardants, and off-gassing--we've found the perfect answer. This topper has completely transformed our bed. It offers a luxurious, sink-in comfort that makes going to bed a pleasure. My shoulder pain is gone, and I can sleep in any position without waking up sore. John was fantastic to work with--knowledgeable, patient, and never pushy. He reminded us that if latex feels firmer than traditional foams at first, give it time. He was right! The comfort and peace of mind from sleeping on a natural product are worth it. Thank you, John! We're thrilled with our purchase and look forward to being loyal customers for years to come. read more

We have had a Naturelle organic bed for about 5 years now and love it, returned recently to purchase 2 single for the kids, the price was very good, there products are the real deal certified organic, so no need to worry as they have all the certifications. there a friendly bunch and very helpful, you will find No pressure selling here which is refreshing. What consumers need to know as we found helpful, with these organic mattress we can unzip our cover and adjust the firmness, they are very customizable, as we selected firm for my side and medium for my partners side of the bed. making it the perfect mattress for couples who have different sleep requirments. We recommend this company and there products read more

Trying to find a decent quality hospital bed & mattress for my 83 yr old Mother had been tiresome until we found Naturelle Organic Beds. John was so understanding & worked with us to have our bed custom made to allow my ailing mother to use the Hospital bed. John Also Recommended there Latex Air Cell Mattress to relieve pressure points. Paul was very respectful & efficient in Delivery He took his time and Did a professional job. . The Air cell-no pressure mattress is comfortable for my mother to sleep on. I would recommend for anyone with health issues. Thank you to John, Paul and the rest of the team. We will always be thankful for your help in this difficult time. read more

Switching to Naturelle Organic Beds has been an absolute game-changer for my sleep quality! Since making the switch, I've noticed a significant reduction in back pain, and I wake up feeling truly rested instead of stiff. The breathability of the natural materials also makes a huge difference; I no longer wake up overheated in the middle of the night. Plus, their customer service team was incredibly knowledgeable and helped me navigate the various firmness options to find my perfect match. If you are looking for a high-end, eco-friendly mattress that actually delivers on its promises, Naturelle Organic Beds is worth every penny! read more

We have been shopping for organic beds for a while now and the fact they are expensive mattresses, I thought we couldn't afford to change all the best for the kids as well. But with there juvenile model for under $500. we opted to buy our bed & kids bed's at the same time. Our mattresses came with certification from ECO institute certifying 100% natural latex. Tibo the owner was very helpful and passionate about his business. great customer service. read more

I ordered a mattress from Naturelle Organic Beds, thinking I'd figured out the right combination of density layers only to discover when it arrived that it felt like sleeping on a rock. So I called the company and was assured they would exchange it - no problem. A week later, I got a new mattress combo and it's perfect. So I have to say that the company is great to deal with and the product is excellent with the added bonus of being Green! read more

We received the mattress we ordered for our son promptly and we absolutely LOVE it! Now I want one for myself! We own a Casper mattress but I truly love the Naturelle one so much more - it's way more comfortable and an absolute must that it is organic (my eyes weren't open to this importance back when we bought our mattress). I will be ordering a Naturelle mattress topper for ourselves for sure. read more

If you are considering buying a latex mattress come here first! This is the best quality, service, and prices my wife and I found anywhere in Canada. With their variety in latex mattresses and warranty you would be hard-pressed to find anything that could beat them! We are experiencing some of the best sleep of our lives! read more

I have now bought 3 mattresses from John. Product is great. Service was great, John even drove to meet me outside of his business hours to help me out. One of the mattresses we felt was too hard, we exchanged it within the allowed time frame with no questions asked. I highly recommend the product and the store. read more

High recommend this company. Local to GTA. Best prices in the market by far. Great quality. We are repeat customers. Easy to pick up to save on delivery fees. Great selection. Encase your mattress and never have to buy a mattress again! Firm and xfirm are very good! read more

I ordered two juvenile Naturelle mattresses online and dealt with John. I have nothing but good things to say. The mattresses were just as advertised and John provided excellent customer service. I would definitely order from this company again. read more

So glad we found naturelle organic beds, latex mattresses where just out of our budget until we stumbled upon naturelle The customer service was great but the natural latex mattress was the best night sleep ever! We highly recommend read more