They have a great self dog wash facility! I have an itchy dog and their oatmeal shampoo really calms the itch down.

We bring our dog here for his bath. The store has lots of products and enjoy browsing their products. read more

Just wanted to provide a quick update. I got a call this morning from a woman working here and she was very apologetic. After reviewing the tapes, it looks like it was actually a customer and not an employee. She very kindly offered a credit for another wash or products and mentioned she will look out for this particular customer since he apparently made another family wipe down one of the washing stations on top of what he said to me. read more

I took my Akita mix to the groomers at Nature's Emporium and saw Michelle. She sheds continuously no matter how much I brush her and I needed help. My dog had never been to a groomer before and Michelle was terrific with her. I knew she needed to be de-shedded and when Michelle was done with her she looked like she had lost weight. Her curly tail had so much extra hair that it was beautiful when Michelle was done. She was there for 2 hours and I thought the price was unbelievably reasonable considering the work involved - $40. I will definitely make seeing Michelle a regular appointment. read more

Nature's Emporium - Pet Stores Near Me - Roanoke, Virginia

More expensive than pet supplies plus for self grooming services. Tub set up isn't the best since there are no full walls to block splash or help keep dog in one place. The table for grooming/blow drying was broken. read more

You can find dog food here that you can't anywhere else, unless you order online and pay more for it. read more

Nature's Emporium - Josephine Pearl - Pet Stores Near Me - Roanoke, Virginia

I have been coming here for 3+ years and the staff has always been great !! I use the dog wash every month. With that being said they always had good shampoos and conditioners, towels , and blower. All for $20 ,Well this last time was really bad ....poor quality shampoo... something that doesn't lather...looks like water!! Plus the water was so cold our dog who has health issues was very uncomfortable. Now I mind you it was only in the low 40s and was very chilly in the store. Now I see why their business has decreased!! I used to think this was a great place to take our dog but not now I will be looking else where. read more

I arrived 20 minutes before they closed with two big dogs that had been skunked. The customer service was incredible, and the self-service dog wash was so helpful. They have two elevated tubs to wash the pups, and dryers. They also have skunk spray that helped a lot! The staff never pressured us to be fast either. Absolutely recommend! read more

Great place to shop to get hard-to-find food for you pets. Great staff always willing to help. Highly recommend!

I have never had a problem at this location but the customer service was non existent today! While I was in The process of purchasing my dogs pro plan dog food, they told me to go online and order it, they told me there was only one bag in the store since it's hard to get pro plan right now. While I was talking with them and going online and seeking their assistance they sold the bag that I was in the process of obtaining. It happened to be the only bag in the store. I had spoken with 2 cashiers there! It's a very sad world we are living in! No concern for customer service and certainly lacking in integrity! No offer was made to try to accommodate the situation! Just , we are sorry read more

I really like this place. I have used both the retail store and the dog bathing services. Retail first. They have a good supply of doggie and kitty stuff. My dogs use Fromms which they carry. Side note, I hurt my back a while ago and they were nice enough to to carry the large bag of dog food to my car. Kudos! I have purchased high quality treats, leashes, flea/tick meds, and toenail grinding wheels. They even have tags you can customize in the store. Grooming next. The higher end groomer is apparently very busy because they said it would be months before I could get a pet "groomed". However, they have two other options. For $40 they will bathe, dry, and trim the nails of your furry friend. Or for $20 you can come in and give your own dog a bath. They will provide all supplies and towels. Not a bad deal at all. Overall a very good place for pets. read more

Great selection, also stocks cute housewares. Groomer next door and a doggie daycare. The dog food prices are equivalent to amazon if you participate in their buy 10 get 11th bag free program. read more

I'm not quite a dog food snob, but close... That being said Nature's Emporium had the finest high quality dog food selection I've ever seen on one place. High quality kibble and cans sure, but the freeze dried raw, and frozen raw selections were outstanding. 4 Stars as there were only a few raw bone choices, which is why i went there in the first place. Store was beautiful. Employees helpful. read more

I live down the interstate in Blacksburg and have not been able to find a store that sells premium dog food, much less the specific brand that my dog eats. I feed him Innova brand dog food. I traveled all around, personally visiting different pet stores. I was very pleased to find his brand when I first wandered into Nature's Emporium. It's a bit of a hike from Blacksburg, not easily accessible from the interstate, but it's worth the drive for me. The staff is friendly, the price is reasonable, and they're always in stock. This is a large pet store with a wide selection of not only premium dog foods, but all types of pet supplies. It's a great location for owners of all pets. read more

Nature's Emporium - Pet Stores Near Me - Roanoke, Virginia

Had my dog groomed here. I was very specific about how I wanted my Shih Tzu groomed. Even had my previous groomer in another state speak to her via the phone. When I picked up my sweet little dog, she had been completely shaved. The cashier and groomer were so unprofessional and rude. I hope no else ever has to experience this. The manager never returned my call. read more

Our dogs just made their second visit. They look beautiful and seemed to enjoy their spa trip.

The staff here are great. On several occasions they've spent 10+ minutes helping me find exactly what I need. Yesterday for example, one staff member helped me look for a particular brand of dog food. As it turns out, they don't carry it, but he asked me several questions to help me find a comparable food for my very finicky dog. He went on to tell me that they have a variety of samples they can give you, and if we bought something she wouldn't eat, we could bring it back with the receipt. We went to the counter where the staff again took the time to ask questions to figure out what brands and flavors would most likely be of interest to our dog and then came back with about 8 sample packs for us to try. (We do seem to have success with one.) read more

Extremely rude cashier. Nothing friendly from the guy from the time I walked in the door to the time I walked out with crickets for my gecko. read more

Melissa (the store manager) and Saterra are awesome, well knowledged and very helpful.

This shop is very well stocked and the staff are extremely helpful. i have been going there for 8 years and have always had a great experience with the staff. If they couldn't help me, they gave me suggestions for where to find what I was looking for. Also, the groomers are fantastic! read more

Word to the wise - the tiniest amount of civil customer service goes a long way when speaking to a potential grooming client. Are your schedules so very full that you can afford to be rude to one inquiring about your service hours? If the way I was spoken to today is the rule and not the exception, they certainly won't stay that way. Boo, Nature's Emporium. read more

Please do not waste your time in purchasing any items from this store. I've been purchasing several pond/fish items from Natures Emporium for many years, and this store definitely has a 300% mark-up. It so much cheaper buying from Amazon, Walmart, Target,...etc. I contacted NE Customer Service, and asked about one of their products & pricing, and received a very unfavorable response. How disappointing. So much for supporting locally. Amazon definitely wins my future business for any fish/pond supplies. read more

I love Natures Emporium, the staff are very friendly and helpful. I take my dog there for her bath, she doesn't care much for it but they are great and do a great job. I would recommend taking your dog here for grooming..Very satisfied customer. read more

This review is only about the grooming portion of Nature's Emporium. I took my 6 month old, 8 lb puppy to have his face and rump trimmed. The first time wasn't bad as my puppy fought with the groomer and she handled it well. The second time I took him, a different groomer (Danielle) did not treat my dog in a way that made me feel comfortable. She was rough and in my opinion, lost her patience with him. She raised her voice, called him a "loser", and grabbed his chin too roughly. The rest of the evening, my puppy acted traumatized and did not want to play. When I called to make them aware of the situation, all I heard was excuses. I wouldn't take my stuffed animal there to be trimmed. On top of all this, his cut was awful. read more