I have been renting from Norniella Property Management for almost a year. I am in a dilemma because I love the property but the neighborhood, the next door neighbors that is also renting from NPM and the problems with the property are more than enough reasons to move. ---I have so many roofing contractors contacting me about the rood because it is damaged beyond belief and I have told them but there is no internal damage yet so no one has fixed it. --- I have requested a new refrigerator 3 times each time they tell me they are going to give me a new one but I am still waiting. I received 1 after the first month ... the drawers were broken and the door fell off. I received another one in month 3 it is OLD - I had to clean it and air it out. The bottom drawer does not fit because it is for a different model and it makes a humming schreeching sound that has been doing it so long that I am used to it. --- I needed my garage door repaired because it would close and instead of giving me a new one the guy bangs on the rails and forces it close and now I have to sit and wait for several minutes to make sure it closes all the way before I can leave or go in the house. it slams to the floor at the end like it drops. --- The HOUSE NEXT DOOR is rented to a half-way or residential home that has questionable tenants that sit in the driveway and garage at all hours of the night. It is not safe and the police and code compliance cars visit this house on a regular basis. there is not 1 tenant that is the same after 2 weeks. ---They changed their name and contacts and Noone has reached out to let me know of the changes and who my new contact people are. ---My lease is up and I have no notice of renewal or any changes that will be made. --- The phone numbers and emails that I have for the office is not valid. read more

Stay far away from this company. I usually don't write negative reviews, but I recently had someone reach out with a very similar story of what Navigate put her through and I decided to speak my piece. I was a first-time owner and hired them back in May 2025, while I was in the middle of moving from Dallas to Austin. It turned into the single WORST experience I've ever had with a service company. Lack of communication, no attention to detail, no basic professionalism standards. It reached a breaking point for me around mid July 2025 on a call we had discussing billing errors in our monthly owner's statement. This part blew my mind: On their own recorded call, before they realized my wife and I could hear them, our property manager Christine said they needed to "put these owners in their place" and that we should just "stop being so difficult." Her coworker Courtney laughed and said "just let it go, people." Think about that. That's what they actually think about the owners paying them when no one's listening. We only became "difficult" because we kept catching them in mistakes. And they never apologized. And there were many other issues along the way. Early on, that same accounting "glitch" shorted us $102.74. When I asked Christine to explain what happened, she couldn't and wrote back verbatim "not sure where the glitch was but they corrected it." But the issue only got flagged because I caught it. By her own admission, if I hadn't said anything, we would've just lost money for no reason. That's the opposite of why someone hires a PM in the first place. Then there were the charges for work that was never done. They charged us fees for services that were never completed: -$35 for caulking -$50 for carpet cleaning -$75 to "clean mildew stains on the sidewalk" (for mildew that didn't exist) When I pushed back and asked for proof, they sent me photos of a COMPLETELY different house. They also billed our tenant $50/month fee for services like pest control and utility setup that were never actually provided. I only figured it out because they complained to me about it, and were so thankful when we decided to part ways with Navigate. Every single time, I had to catch them in the act and call it out. When I finally got exhausted, I decided to go over Christine's head to the owner, Ernesto, it somehow got WORSE. He wrote me an "apology" email that accidentally included the ChatGPT prompt he used to write it...he literally forgot to delete the part that said "make this sound empathetic yet firm." So even the apology was fake. Towards the end, during the offboarding I reached out to him 1:1 to clear outstanding balances and $ we were owed. By this time, it didn't surprise me that Ernesto couldn't explain a single charge related to our statement, nor did it seem like he cared to. He'd sent $4,441.84 when he owed us at least $4,642.50 + the disputed charges described above. He eventually agreed with our evidence but called the additional refunds he owed us a "courtesy." Just unbelievable. He only agreed to pay the rest because the call was "taking too long" and I wouldn't let him weasel out of it. And then he tried to make the payment conditional on me promising I wouldn't upset and that we would both walk away with "clean hands." He wanted to buy his way out instead of just admitting he and his team had lied. But nope, he never took responsibility for any of it. At one point he actually said to me that his team did "a phenomenal job" working with us. Extreme levels of gaslighting. If you look at other reviews on this page, you'll see many 5-star ratings, but pay very close attention to the OWNERS who actually had a unit managed by them. They are all describing some version of the exact same things we went through. Their move is to reply with a polished "we take all feedback seriously" message that makes it look like they care. They don't. Nothing changes. It's all BS, and I have the receipts to prove it. Do yourself a favor and look somewhere else or DIY if you have the time. Hope this helps -Ikenna read more

See all

Extremely disappointing experience with Navigate Property Management -- poor communication, repeated assurances that did not match the results, and a difficult transition out I hired Navigate Property Management to manage my Fort Worth rental because I was relocating and needed a company I could trust to handle the property without me constantly having to follow up from out of state and eventually overseas. My experience started out very positively. During my initial conversations with Ana, she told me over the phone that they would have a tenant placed within 30 days. That representation was a major factor in my decision to move forward with Navigate. I later signed their management agreement in April. As my move approached, I stayed in contact with their team and kept them updated on exactly when the property would become available. By June 7, I had moved out and turned the property over. The expectations Navigate continued to give me were very optimistic. On May 28, Judy told me in writing that they had been leasing properties "in record time" and that she was confident I would have a new resident moving in during June or, at the very latest, July 1. On June 12, I was told their average time on market before receiving a qualified applicant was only about three to five days and that people were looking to move around the end of June or beginning of July. Those statements reinforced what I had already been told by Ana over the phone and gave me confidence that the home would not sit vacant for very long. Unfortunately, that is not what happened. Communication quickly became one of my biggest frustrations. I was told leasing updates would be sent every Wednesday. I repeatedly had to ask where those updates were. On June 24, I specifically told Judy that I had not received the emails. The following day, I again told her I had checked my spam folder and still had nothing. She told me there had apparently been an issue with their emails going to spam or quarantine and said the information would be resent. I continued trying to communicate and work with them rather than immediately leaving the company. I asked for calls, asked what could be changed, and tried to understand what was happening with the listing. By July 13, the property had been vacant for more than a month. I emailed Navigate explaining that I was concerned, that I felt I was having difficulty getting answers, and that I was now paying another month of mortgage expenses out of pocket while the property remained vacant. Navigate did take some action during this period, and I want to be fair about that. They sent market reports, adjusted the rental price, followed up with leads, and eventually lowered the rent from $2,900 to $2,795 and then to $2,749. On July 28, I was told there had not been a showing since July 23 and that they were going to remove and repost the property so it would appear as a new listing. I was again told, "We should have someone shortly." But by that point, the original timelines I had been given had already passed. I also had concerns about the make-ready expenses. Navigate ultimately provided an itemized portal statement showing $1,392 in unpaid vendor expenses. I am not claiming those expenses were never disclosed or that every expense was improper. My frustration was with the overall management experience, communication, and later difficulty figuring out exactly how to settle the account so I could end the relationship. By August, after the property had remained vacant for months despite the assurances I had received, I decided to hire another property management company. On August 20, I formally emailed Navigate informing them that I wanted to terminate their services. I explained that my decision was based on the continued communication problems, delayed or unanswered responses, and promises and expectations that had not been fulfilled. Navigate responded by acknowledging that they had "missed the mark," but told me I needed to zero out the account before changes could be made. From there, the termination became another frustrating process. On August 21, I specifically asked for a breakdown of the charges and directions explaining how I could pay them. I was trying to resolve the account and move on. Meanwhile, my new property manager informed me that Navigate's listing was still preventing them from listing the property under their company. Days later, I was still following up. On August 24, I was told they were checking with the team and would provide an update. On August 26, I followed up again and explained that I was about to leave for Japan and wanted to keep the process moving. I was told they would check with accounting. The problem continued into September. On September 8, my new property manager told me the property was still showing in "Hold" status in the MLS and that they could not activate their new listing until Navigate changed the status to "Canceled." read more

The worst. Management uses AI for services. Unresponsive staff, inside job maintenance, sore losers. Team couldn't perform so I had to seek outside help. off boarding process stressful and childlike from Ernesto. Currently missing property items. you've been warned read more

This property management company often does not respond to emails sent by the owner. I would not recommend this company.

my review from Google: Response rate is horrible. The phone doesn't ring at times and says that it is not working and I've been In my property less than 2 weeks and there's a leak coming thru my kitchen ceiling due to my shower. The electrical port in the kitchen keeps shutting off and the stove almost caught fire and shut off while I was cooking. I've had to move around my work schedule or miss work 3 different times to get this fixed. I've only been in the house since the 13th which means they didn't check the property and its functions before leasing to a tenant. It's been a pure inconvenience. Then when the workers came in; they got mud on the carpet and there is still a hole in my kitchen ceiling and I've had to send multiple emails on when that will be fixed. It's now day 4 and still no response. I will not be renewing my lease. They have done nothing due to my inconvenience Update: I have only lived in this property for ONE MONTH and this has already been one of the most unprofessional, stressful, and unacceptable rental experiences I've ever had. There was a HOLE in my roof for over a week. Not only did it take entirely too long for them to address it, but I was also forced to miss work multiple times to accommodate contractors coming in and out of my home. To make matters worse, they failed to properly communicate or notify me when these contractors would be arriving--leaving me in a position where I was blindly letting strangers into my home. That is a MAJOR safety concern. On top of that, the electrical outlets in my kitchen have NOT worked since the day I moved in--and a month later, they STILL are not fixed. Yet somehow, they attempted to charge ME for an issue that existed prior to my tenancy. Completely unacceptable. After all of this, their solution was to offer a $50 concession--as if that even begins to compensate for missed income, inconvenience, safety concerns, and ongoing unresolved maintenance issues. It gets worse. I was contacted and essentially BRIBED with a "reset" in exchange for removing my negative reviews on Google and the BBB. That is unethical, unprofessional, and speaks volumes about how this company operates. When I escalated the issue, I ended up on the phone with the owner, Judy, for over an hour. Instead of taking accountability, she initially tried to argue with me about MY experience and attempted to use a "small business to small business" approach to justify their lack of service. I had to remind THEM what proper customer service, communication, and tenant care should look like. At this point, it is very clear that tenant experience is not a priority. If they are more willing to lose a tenant than properly resolve serious issues caused by their management, that tells you everything you need to know. I will be escalating this as far as possible with the Better Business Bureau and the Texas Apartment Association. If you are considering renting from this company--BE CAREFUL. Document everything, protect yourself, and do not expect professionalism, urgency, or accountability. read more

I am a current resident and have tried to get in contact with someone for over a month. I haven't heard anything from anyone; even the manager. Every month they try to add more money to the rent and when I try to contact someone; it gets unanswered. I already paid the security deposit with Mays rent and they are trying to charge me again. Also, I paid a $368 "service" call fee in April; and they are trying to charge it again. In the contract it says that they are supposed to send air filters with this supposed "concierge package "; I've been here since February and haven't received anything. This is the worst management company. read more

DO NOT HIRE THIS BUSINESS!!! EXTREMELY POOR COMMUNICATION--I WILL NEVER WORK WITH THIS COMPANY AGAIN!!! I wanted to share my experience in hopes of helping others avoid the frustration I went through. Closing my Navigate account was extremely difficult and stressful. The communication--or lack thereof--from the Navigate staff was unacceptable. I sent multiple texts with no response. I followed up with emails--still nothing. Despite repeated attempts, I received no acknowledgment or assistance. It felt like I was completely ignored, with no reliable way to get help. For something as simple as closing an account, the process was far more frustrating than it needed to be. The total lack of transparency around financial matters was shocking. I was never informed about how or when the reserve and security deposits would be handled, nor was I given any opportunity to speak with someone from their accounting team. Honestly, it felt like they stopped caring about me the moment I signed the contract. Whether they respond to phone calls, emails, or texts clearly doesn't affect their payments--they will get paid regardless of client satisfaction. Save yourself the headache--look elsewhere. This company's unprofessionalism and disregard for clients are simply unacceptable. read more

I'm not sure if it's the owner or not because I ended up hanging up the phone in his face but someone had the audacity to call me regarding my "behavior" because of their piss poor efforts at making sure this unit was in proper leasing conditions before leasing it out. I've been here for 3 weeks and have had nothing but issues. Navigate is the most unprofessional management company. He tried to threaten saying they were going to just let me sit in whatever issue I'm experiencing which is going to result in me filing a lawsuit against this company. Do NOT rent with this place or you will most definitely regret it. Property owners, do NOT use this company to manage your property either! They do not do proper walk-thru's to make sure everything is working and will lie to you saying people are on vacation just to procrastinate on getting issues resolved. There are rats, leaks, new water heater was required, air not working, etc etc. They only communicate via text message until you have to come out of character then they want to call. Ernesto is LUCKY that I hung up the phone because what you're not going to do is call my phone unprofessionally trying to check me about any type of "behavior" because you don't run anything but your mouth and this half dead management company! Do NOT be fooled with the "positive" reviews as they are fake and are from friends/family just to boost their ratings! read more

Judy and Ernesto have a wealth of knowledge and awesome ideas on how to manage your property~ check out their YouTube and Instagram pages!

I never do reviews on Yelp or Google; however, I have rented with Navigate Property Management for over a year now, and they are the worst property management group that I have ever dealt with. Where do I ever start? They will not pick the phone up. They never text back. They try to charge late fees. They will never fulfill a service request. PLEASE READ LEASE CAREFULLY WHEN YOU SIGN. ALL APPLIANCES ARE "AS IS"; therefore if an appliance breaks, it is your job to replace with your OWN money. They will try to charge you twice for rent. The list goes on and on. I have had to threaten to call the homeowner on several occasions due to the poor service provided by them. STAY AWAY read more

I'd recommend Navigate and their entire team to anyone! From start to finish. Very professional and very pleasing to work with. They made our experience so great! read more

Amazing customer service and attention to detail. Ernesto and Judy are one in a million and are always ready to help in whichever way they're able. Thank you so much! read more

Update: Still having issues, will do a final update when this comes to a conclusion. 05-17-2019. Original rating will remain. Update: With the assistance of Mr.Andujar, this matter was corrected and things were set in order for a move in. That is the professionalism I was looking for and am happy, I was able to get it. Thank you! I wanted to hold off on writing this review, I was hoping things would turn around and I'd actually be impressed, but that is far from the case. My first impression of this company: My boyfriend scheduled to tour a property and even received a text to confirm his appointment the day of by the agent. The agent never showed up or even responded to the numerous texts sent to him, after contacting a different number, we were able to get the code to access the property. *Red flag number one. When dealing with a business that employs several people, I understand all personalities are different, but they all should be able to maintain a very professional rapport with those they interact with. I don't like dealing with businesses when depending on the person you're dealing with, that will determine the type of professionalism you'll get. I will not say too much, due to still trying to figure out where this process will take us. We (my boyfriend) applied for a property and were later approved and asked about a move-in date, which we were pleased to learn of this approval. Prior to this, we toured the property and noticed several things needed to be repaired/replaced prior to the move-in. We stated that in an email to the employee who represents this company, days later after having to reach back out to him, he replied to the requests. Again, until this is settled, I will not give the name. At this time, it is still in limbo. No call's and the emails we're getting, are after we AGAIN and AGAIN, reach out to the agent. I will agree with the negative reviews. Again, when we were scheduled to see this property, the agent didn't even show up. and never called or emailed to apologize for the lack of professionalism. FOR YOU ALL, please go with a reputable management company (even if that means finding a different property) and not this one. There are too many smoke signals and their agents are VERY hard to get a hold of. They don't email, they don't call you back, etc. What will happen when something breaks or something goes wrong at your home, I'm sure at that point, it will be impossible to get help. Not worth the risk, I really hope my boyfriend walks from this world of shenanigans. read more

This is the worst property management company ever !!!!!! property is fine the company sucks !!! we live in Texas where it is over 100 degrees every day. it's been almost a week and they have not fix our AC. They just charged me $75 because they claim that I do not change my filters which I do every year !! I will definitely be contacting an attorney !! They are always threatening me, not sure if its because I am black or if this is just how they operate. read more

They suck!!!!! They try to overcharge you for rent, don't like fixing anything in your home, and never properly communicate. I can't wait to move next year cause this ain't it. They make living in your home ah nightmare. Can't even enjoy our home anymore. Have to figure out how to fix our garage cause they won't come fix it. Half of our outlets won't work cause they refuse to replace the fuse box. The absolute worse. read more

I live at one of the propert currently have had 4 issues with the ac and now having issues again last couple times the maintenance guy they hired said it was to far of a drive and he would make it here when he can but not guaranty I'm waiting to see what this excuse will be I pay what I feel is way to much for a basic house but that is not here nor there to have the service I get you pay rent one day late and you get charged a fee no wiggle room no since of helpfulness from this company or it's team will not be renewing nor renting from this company again I'll live in a hotel before I rent from here again read more

If I could give 0 stars then i would. This is the worst property management ever!! The communication is horrible. You only able to speak with one person. There is no other property manager you can speak with. This management company do not care about their tenants at all. read more

Where do I start with this company. They used to be Norniella Property Management, and they rebranded as Navigate Property Management (same initials) to try to get away from the bad brand name and company they worked so hard to ruin. Go look at reviews on Facebook. Note their logos are virtually the same, with many of the same employees, such as Ernesto, Judy, and Vince. Their old domain name (https://www.norniellamc.com/contact-us/) even redirects to their new company! Also, look up their address. I'm not even sure if they have a real physical store front, but rather a "virtual office" they rent from Regus. I cannot say enough bad things about this company. I was a relatively new investor and they were my first experience as a property manager when we entered into a contract in late 2018. The number of times they dropped the ball was absolutely astounding. I have no words left to describe my 6 month tenure with them In a mere six months, they managed to: - Padded some of their invoices (by a magical 15%) when they stated in their contract they would not do this. When confronted with this, they tried to say they did this to "streamline" accounting. Yeah, right. - Overcharged me, vs what they paid contractors to do work at my rental property. They blamed these on "clerical mistakes" - Routinely and habitually would not provide copies of the actual invoices from vendors, but rather just gave me generated templated invoices. This let to me routinely having to reach out to them to figure out what I was being charged for. I requested many times for the actual invoices, and they promised to fix it, but nothing ever changed. - Missed paying utility bills, and then double charged me the past due amount, plus the late fees they should have been responsible for. None of this was noted until I brought anything up. - On an eviction, they flubbed a court hearing 3 different times. Yes, three different times. They completely missed (didn't show up) to the court date two of the times, and then messed up the property address in a court form resulting in the eviction being dismissed. The incidents above are just some of the many painful experiences I had while doing business with this company. They corrected some of these mistakes when pointed out, but the whole point of a property management company is not having to worry about these issues in the first place. If I wasn't keeping a close eye on things, they would've stolen hundreds upon hundreds of dollars from me through their blatantly negligent acts. I wouldn't trust these people to manage anything. This place was an absolute joke of a property management company, and I cannot tell other investors to stay far enough away from this company. Please feel free to reach out to me if you want further information on any of these incidents. read more

Navigate Property Management did an amazing job finding me a home, and the mortgage company that was right for me! My whole experience with Judy Andujar and the entire team was a great one! They were quick and professional! They kept me abreast of every step of my mortgage process and we closed without me having to step out of the convenience of my home. Thanks Judy and the crew for your all your help! read more

This company is HORRIBLE!! Iwas living at a property for 6 years before the owner hired them. They bullied me out of my house in order to rent for a higher amount. They attempted to evict me several times even though I paid rent. They put a lock box on my rental which was illegal and showed my home to renters. They are horrible!! My landlord never knew of their illegal practices. They are horrible!! Doing business with them is the same as doing business with the devil!! I pray for their kharma!! read more

If you are looking to lease from someone that is very hands off and only communicate when it's convenient for them, then navigate got you covered. This company has the worst communication/customer service that I've ever dealt with (as it pertains to leasing). My husband and I broke our lease 2 months early because of the political climate at the time caused a lot of tension in our neighbor hood. It was unsafe for are family (not because the neighborhood was hood/ghetto, it was more racial issues). My husband and I decided that staying in the lease wasn't worth the lives and well being of our children. We understood that by Us breaking our lease there will be a financial consequences for our decision (which we were prepared for). When we moved out this company not only mailed us an itemized list without any company letter heading, logo or anything, the bill was for almost $4,000(before the subtraction of our $1150 deposit). This list was filled with a lot of errors and overcharges. We were charged for items that we never owned. Example there was a satellite dish on the property when we moved in. They charged us for the removal of the dish. Me nor my husband have EVER received any services from dish. We were charged for removal of trash the yard, I have proof that the items in the yard was removed my our then neighbor. He still have the items on his back porch. He cleaned the yard in exchange for the items that was in the yard. We were charged twice for the month of March. Not only did they charge rent and prorated rent for the exact same month they charged me more in rent what the lease agreement was. We were charged for a repairs that the company was responsible for. Example the backdoor thrush hold fell apart because the wood was rotted out. We reached out to the company and they told us to have it repaired and the will reimburse us. We couldn't afford the repair at the time because my husband hours were reduce significantly because of COVID-1. They billed us for the repairs even though they told us they would reimburse us. When trying to get contact to someone over the phone about the many errors on the list. I was sent a text message stating that they will only communicate with me via email for legal purposes. please keep in mind that whenever we had an issue with the home we were leasing we were never able to speak to anyone on the phone. As a matter of fact after we moved in, we never heard from the management company over the phone. I was told that I would receive an email response within 3 busines days. I have proof that it took over 3 weeks and even then the response was from someone else and not Ernesto. I've reached out to the woman multiple times asking for an updated itemized bill along with the receipts (because I was charge almost $700 for stamps removals.... no one their right mind charges that much to take out staples). The woman responded with a very snarky email stating that "the assessment of damages are simple and something they take seriously" "the company doesn't profit off charging tenants" and that if I didn't pay the bill they will put it on my credit and then I will have issues leasing from anyone in the future. After explaining to her that I wanted to pay the bill but what I wasn't going to pay was for the things i wasn't responsible for ( i.e extra rent, $700 stample removal, junk in the yard removal, the rotted door)ever since ive been completely ignored by the company. I have proof of every email sent and all Of them have the time stamps. I have never tried so hard to reach people and pay them. All of this have been going on since April and I still haven't received an updated itemized bill with all the corrected errors. Getting someone on the phone is impossible. Save yourself the headache and lease with a company that doesn't ignore their tenant. read more