We have been with this bank for about 15 years now. Our kids now also have accounts with them. I recently financed a vehicle loan with them and got a good deal. The service is excellent and quick, even when you visit the location in-person. The lines are handled and processed expeditiously. read more

Been banking with Navy Federal for years. Each location is the same but different. The one we are at today is more for deposits and payments. Not a full banking location. Clean. Friendly staff and knowledgeable on various accounts. read more

Navy Federal Credit Union - Banks & Credit Unions Near Me - Laurel, Maryland

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Very satisfied with NFCU staff and services. This new location at Laurel Lakes is beautiful but it's in a strip mall storefront just like the previous location. It is very very busy. Unbelievably they chose to only have a walkup ATM just like the previous location. People park in the Fire Lane to use the ATM creating a hazard, disrupting the parking lot and surrounding businesses. This was entirely predictable because it was a problem at the previous location. read more

I would give Navy Federal more stars, but the long wait times at this branch are consistently frustrating. I live in Silver Spring, and unfortunately, this is the closest Navy Federal to me, but it requires quite a bit of travel. Perhaps that's why the lines are always so long. Every time I go, I end up waiting much longer than expected, which continues to be inconvenient. It would be great if there were a closer location to serve the Silver Spring/White Oak area, or if they could find a way to streamline service at this branch to cut down on wait times. Otherwise, my experiences with Navy Federal have been positive, but the long waits are definitely a downside. read more

Service is horrible. Multiple employees just walking around not doing anything. The line was backed up towards the door. Too many staff working the private rooms when we needed more employees at the customer service desk read more

Navy Federal Credit Union - Banks & Credit Unions Near Me - Laurel, Maryland

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The Laurel NFCU lines are always super long and it's not conveniently located. When I worked in VA, I had no problem with any of the many branches, now that I live in Silver Spring MD, it's difficult getting to Laurel and the service is slow. I seriously considering taking my banking elsewhere read more

This place is always packed or has a long line. I don't like waiting in lines so I usually take my business to the other location in laurel. The staff do a great job and I like the bank as much as you can like a bank. read more

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Great customer service. Timely and efficient. ***Lines move fast, and employees are professional. Thank you again, Mr. DeWanye. read more

These people turn me down every single time I try to do business with them! I make all of my car payments on time! I pay my little secured credit card on time! If I try to ask them for a $5 loan they'll turn me down instantly!?? I can go to any one of my other two credit unions and I can get any loan that I want! I'm so done with this credit Union! My next move is I'm going to refinance my auto loan and be done with them! Goodbye! read more

Worst banking experience EVER, Yesterday, while attempting to make a cash deposit at Navy Federal Credit Union located in Laurel Maryland, I experienced prejudice, intolerance, and embarrassment. It was 38 degrees as I patiently waited in the entrance line forming down the sidewalk. The line moved fairly consistently so it's wasn't more than 5 to10 minutes before I was invited to walk in. Upon entering, the person at the door stated, "There is hand sanitizer in the center, proceed to the open teller". "I can't use alcohol-based sanitizers," I replied. A 2nd attempt at forcing me to use some unknown chemical product was made. I asked Chris, the person attempting to force compliance "show me Navy Federals policy that denies a veteran access for not using hand sanitizer if they have a medical condition." At this point, my son and I were kicked out of the location. Dewayne, the bank manager, walked out. Again, I requested to see Navy Federals policy that denies veteran access due to not using hand sanitizer who has a medical condition and can not use hand sanitizers. Dewayne replied, "what they have us doing with things that are happening is I can take your transaction out here." "So, you can deny me access with a medical condition for not using hand sanitizer, are you sure under the American disability act that's the proper thing to do?" "Yes", Dewayne replied. Dewayne wanted me to make my financial transaction on the sidewalk in front of everyone. It wasn't until I made several requests did, he finally takes care of my deposit in some sort of privacy. Fortunately, I recorded a video of the entire event and will file a complaint with the US Department of Justice. While I understand the importance of hygiene, Navy Federal should understand immunology, genetics, and the potential side effects from a chemical reaction before forcing the use of topical skin agents. Unlabeled chemical sanitizers are absorbed by the skin and can agitate Psoriasis and cause numerous medical reactions even in people without autoimmune disease. This type of discrimination only adds to the social and psychological burden of the disease. In addition, they embarrassed me by forcing me to publicly state my private medical information in front of a public crowd. This caused my son to start crying because he didn't understand why Navy Federal wouldn't help us. In a time of real anxiety, maybe Navy Federal should focus on education and empathy verse the absurd, cruel, and counterproductive practices. read more

Love the actual branch, but they need more ATM'S it is literally 7:15pm and there are 9 people in line.. some in front of me and some behind. I have never come to this atm line and not see a bunch of people. It makes me want to leave the bank completely. The only other two branches around is in Bowie and in Rockville. *eye rolls* read more

Navy Federal Credit Union - Banks & Credit Unions Near Me - Laurel, Maryland

This Navy Federal Credit Union location provides high level customer service. The process for initiating an international wire transfer was easy and seamless. The representative was attentive and friendly to my needs. Like other locations this location had COVID prevention protocols in place. read more

Navy Federal used to be a good credit union. It has gotten too big and is just another bank. I also like how they keep the government stimulus checks for two business days before letting us have them. OMG these are US Treasury checks. Do they think they will bounce? No...they want to keep the interest they earn! read more

I never have any problems at this location the line is usually a little lengthy but it moves quickly. The staff is always pleasant today Jovan helped me get a new card. He joked with me smiled and was super friendly even though they were almost closed. Favorite location so far. read more

I love this place this is one of the best credit Unions in the business Can't go wrong if you have an account with them

The credit union is near lots of shopping. It can get busy at lunch time. Sometimes it is quicker to use the outside ATM. The employees are nice. I fired my previous credit union after spotty service over 30 year. It is nice to feel valued. read more

This bank would be more convenient with more locations. Now that I have gotten my compliant out I will have to say I ALWAYS receive the speediest service at this bank and furthermore, at this location. The tellers are friendly and extremely knowledgeable and I am always in and out. Its a shame I cannot close my USAA account because Navy Federal is definitely the bankers dream come true. read more

This Navy Federal Credit Union is sandwiched in between Staples and Five Below and if you don't pay attention, you'll miss it. I went on a Saturday which i know is most likely their busiest day so the line was long but it moved fairly quickly so it wasn't bad. Also they have a coin machine in the lobby that we used for some coins we had been saving since forever and it automatically gets deposited into your bank account once you're done and it's FREE. Customer Service was very good and the place was clean. I really like NFCU and I'm thinking about closing my Wells Fargo account and being with just NFCU. If you're not a member and can join I suggest you do. Credit unions are better than Banks anyway. read more

Navy Federal Credit Union - Banks & Credit Unions Near Me - Laurel, Maryland

FIX THE ATM!!!!! Seems like every time I come here the ATM is always down. Visited this branch last night around 630pm and the ATM was down. Came back this morning at 830 and it's STILL DOWN!!! So annoying. There's not enough Navy Federal ATMs around so fix the few that you have read more

Navy Federal will always look out for your best interest. I love this Credit Union. Not one complaint.

This bank is Awesome. The associate, Bill makes life easy. This was a great experience, my wife and I will faithfully be returning to this location. Thanks Bill! read more

Something is always broken here. From the card machine maker to the atm machine. It's so annoying to drive 20 minutes and not be able to do what you have to do. read more

I've been a member since 1980. Because I worked as a civlian with the Department of the Navy, it made sense for me to open an account there. All my business trips were to Naval Installations, so wala, NFCU at all the places I traveled. Good rates and doesn't charge as high for fees, in many case no charge. Now that I'm retired, it seems hard to find a branch or ATM. But I've been loyal to them and with the internet, it is easy to transfer funds from any NFCU account to another bank. This place has something that the other NFCU branch doesn't...a coin counter. Wow, finally, I can get rid of all my loose change. read more

Need another ATM or TWO ... most times long lines. Yes and inside, the tellers are very courteous and fast. I like it because its so convenient to transfer funds to my daughter who is in Hawaii (I got account b/c of her having one;) Please consider adding another machine or two (for deposits) or other locations -- which surprises me you do not have one near Ft. Meade off 175 or in Arundel Mills area!! read more

I went into this branch today to deposit a home owner insurance check after a home flood, since NFCU is my lender. I stood in line for teller only to be told I need to speak with an associate because there were additional steps to be taken to verify the claim deposit. Keisen (not sure if I'm spelling it correctly) was the teller who assisted me. He empathized with the additional wait I would endure and put me on the wait list right away, telling me 2 people were in front of me. Instead of just sending me to be someone else's issue, he took the time to provide the necessary paperwork ahead of time and told me when I was called he'd come over to assist since he has experience with this specific procedure. I waited and was helped by an associate and sure enough Keisen came over and provided direction to associate to expedite the process and thanked me for my patience. It was really nice to see the follow through and it was relatively painless. I was able to deposit the funds and get a cashiers check to pay for completed work. Thanks NFCU and Keisen!! only took a star off because the wait was annoying and I had to visit teller 2x and an associate 1x. read more

The lady who first helped us I think her name was Kim or some crap she was horrible .. she saw that my mother was going to need a lot of assistance with her issue and instead of sticking around to help her she made up some random excuse and passed us along to her coworker . she was unprofessional and not very friendly . good luck with her on your team . read more