Craig and his staff were a 10 out of 10! Spacious rooms and amazing location and pool. Once the…read morelobby and bar renovations are finished this will the best spot on the island!

Terrible hotel building with terrible customer service…read more Building is old and consist of few buildings combined. Need to change elevator 2 times to go to your room. Rooms are nicely decorated but not what you expect for $1000 a night. They are way over priced for the quality. Front desk staff is terrible. Don't know how to handle issues which you will have plenty. We didn't have AC 2 out of 3 nights and they didn't even feel bad about it. They said basically it is what it is and we have to deal with it. One night they moved us to another room and they were acting like they were doing us a favor. It was major problem for us. second night they moved us to our room which has broken AC And gave us boxed fan to cool off. Front desk manager is clueless and don't know how to handle issues and he has kids working for him who do not know how to handle anything. They are like teenagers. I would never ever stay there again and warn anyone not to there. Oh you will wake up 5am because of dumpster trucks getting the trash and it takes like 20 min. Another thing is their damn roosters , they start 4am and won't let you sleep. Jesus, it was 3 days of hell!

Beautiful but small resort in Key West. Got the double balcony ocean front room and it's totally…read moreworth the money to see the water view and the spectacular sunset. Great central location that we technically didn't need a car. The beach was tiny but the water was crystal clear. We booked the jet ski at the resort toi and that was super convenient. We'll definitely come back the next time we're in Key West. One of my most favorite beach front rooms for sure.

Agree with the overall ratings online for the Hyatt Centric, Key West. Nice hotel with nice rooms,…read moreoverall good accommodations. Staff were very friendly, helpful, provided prompt service. Nice pool area, with a bar next-door serving decent food. There are a few small pools where they keep rescued freshwater turtles, which are fun to feed! Location right next to the marina is very good, and allows easy access throughout Key West on foot. We enjoyed our stay there, and would go back!

We haven't stayed here although the place looks awesome. Rooms open to the pool…read more We just stop at the bar, which is really cool looking. Stylish! But then they showed us their rooftop bar (live music!) that overlooks Duvall St. so now that's our go to spot to drink and people watch. See you there!

Recently stayed at this beautiful boutique hotel. Feels more like a bed & breakfast then typical…read moreMarriott property. Property does not have one consistent vibe, but it is closest attributed to South Beach/modern. Rooftop bar has live music in the evening and good drinks while overlooking Duval street. Breakfast selection is good, but if you are used to complementary breakfast through the Marriott status, then you are only offered eggs, bacon, granola, and toast. Sadly the bacon was stale (we were one of the first, if not the very first to order breakfast, so it being completely cold and stale tells me it's not from today). We asked for coffee at breakfast and were pointed to the coffee station on the front end of the bar. Just drip coffee, nothing special. No milk, alternatives or honey, just cream, sugar and stevia. That part could be improved for it being about $400-$500/night. The room itself is decorated well and clean. Plantation shutters look great, but they do let in light in the morning since hotel doesn't have any curtains. Walls are thin as we heard the phone ring, but turns out it was our neighbor.

We stayed her two night from 4/3/26-4/4/26 and loved it. The staff is extremely friendly and…read morehelpful. I like that I received a text from them early on our check in day and asked when we'd be arriving. We were a little early but our room was ready when we arrived. The lady working the front desk was very nice and check in was quick and easy. The guys working valet are top notch. They were quick and friendly. Even when I forgot to get something from the car and needed it again. I walked to it, but they offered to get it. The cleaning staff was friendly when we saw them in the hallways also. We book a King Pool view room and it was clean and spacious. It has a small fridge, coffee maker with pods, a pull out couch and 2 chairs at the desk, and a tv. The bed was firm but comfortable and the pillows were nice. The only thing I could see is the at the hallways of floor 2 needed some patching and paint at a few areas. We will definitely come here again on our next trip, soon.

I sprngrd my ankle upon the last visit due to construction. Was promised an upgrade to a suite and…read morethe breakfast we paid for at our next visit. I travel roughly every 2-4 weeks for work and I am shock3d about the level of concern and customer service. Do they make promises they cannot keep and just LIE. our room might have as well been at the Holiday Inn. Tanisha tried but ultimately failed miserably!!

***Buyer Beware*** This hotel is a scam. They advertise…read morerooms with queen size beds that are clearly full size at best. I actually measured the bed and it was far smaller. On top of that the room is almost closet sized with an exposed shower and sink which makes it feel very humid in the room. Theres barely enough space between the bed and wall to walking into the room. The shower also hadn't been cleaned with a piece of old soap stuck to the floor and bug crawling under the pillow when i moved it.. I brought it to the attention of the man working the front desk who first told me it was a queen. The GM came on later that evening and admitted that it wasn't a queen and offered us a slightly larger rom but same size bed. Again the sink was in the room and it was stuffy and humid which made it hard to sleep more than four hours. I canceled the room after one night and tried to get my money back, but they've refused. Do not stay at this hotel. The "queen room" is basically just a hostel at hotel prices. $260 a night in my case.

Left early, so did the woman in front of us. Paid a lot of…read moremoney for disappointment. No room service for the three days we were there. Our hot water did not work, the hair dryer made us lose power, I was a young girl alone in the room and the maintenance man asked me where I was from and started calling me beautiful which was uncomfortable for me. I brought all my dirty towels down after days without room service to the pool area towel dispenser and then I had to remove the overflowing trash from the room. The pull out sofa bed poked me in the back and was uncomfortable. Sand in between the blanket and the sheets from previous people I assume. Then we received a text at 6pm on a Saturday night asking us to be mindful of the guests below us to not move furniture? (We did not move any furniture so we were all very confused?) And we had not been in the room all day. This made us feel very unwelcome and sent us over the edge as we already were having a horrible experience. Had to ask for more towels because no room service. We left a day early to stay somewhere else. I've noticed all the good reviews were made during old management

The service and amenities at the pool is 5 star. Beach access is one of the best on the island…read more Don't skip on the frozen key lime mojito pricey but worth it.

Decent hotel close to Duval street. Staff is SUPER nice and we felt extremely welcome. My ONLY…read moreissue was that the room never got serviced until the very last night. Oh and the elevator closest to our room was down. Prices were expensive too. (Ok so I had three issues) All in all I had a great time and my room was good. Great views of the sunset!

Marquesa Hotel is a small boutique hotel in Key West. Our brief stay was lovely, and I'd want to…read morestay here again if returning! What I enjoyed: *Great location *Delightful, helpful employees *Neighboring restaurant Cafe Marquesa is fantastic dining! *Complimentary sangria at afternoon check in and coffee in the morning. *Beautiful pools, water fall garden and tropical landscaping *In room dining available. *See attached Hotel information photos.

If you are coming to Key West and want a place that's close to the action yet feels quaint and…read morequiet. This is your place. The lobby feels inviting and warm. They had fresh water and a welcome sangria as I checked in. *They have daily coffee in the morning and cookies and iced tea in the afternoon. The only thing missing is a happy hour with wine and cheese! I spent a lot of time trying to find the right room (online). Without being there, it was hard to choose. I chose a poolside room (shared balcony). I was given room 3 and I loved it. :) There is plenty of room for two people. The bed was so comfy and the pillows were perfect. They have complimentary water (2 bottles) in your room. They have a mini fridge and options to buy snacks and liquor. They have fruit infused water next to the pool daily. You will stay hydrated. There is an honor bar next to the water; which has a few pricy options for a beer or other canned beverages. I did see plenty of people have their own drinks poolside. So, outside drinks are allowed at the pool...but no glass. They have two pools. I preferred the pool towards the back. There are lush beautiful plants all around you and you'll often see little lizards scurrying by the pool. They did not have a late checkout for my room but they were nice enough to hold my bags and have use of the pool while I waited for my friends to arrive. I would stay here again but during high season, the rooms get expensive. I loved room 3 but would love to someday stay in the cute cabin looking rooms up behind the pool. They have a covered porch, sitting room m, and a large bathroom. Overall, the service was solid. The grounds of the hotel are lovely, the bed was amazing, and the pools were a lovely respite from the crowded streets and heat of the city.

I saw ROB BENTON play tonight, and it was amazing. He always delivers, and I'm awed by how he mixes…read moreit up and keeps it fresh every show. PLEASE BRING HIM BACK!!!!!!!!!' Once a year is not enough! We him.

The one thing this place has going is the location! For the things we did, it was in a great spot!…read moreHowever, for the ammount of money you spend I would probably not come back! We were so excited to find out there was live music every day at the pool, only to be disappointed when most of the time it was not that good! They also allow locals/ non guests to come in which we heard several times while we were out from people and it was proven true! The bar/restaurant hours were so odd and it closed pretty early for being the only food in the place! Do not expect early check in or late check out- they do not accommodate this even though they text you to ask when you will be arriving! We only had someone clean our room once during the 6 days we were there! We ended up bringing our own trash out everyday, finding someone for toilet paper/towels, etc! This trip was for our honeymoon and it was just disappointing to spend so much money to get the bare minimum!

From the moment we arrived, I knew this trip would be special. The hotel grounds were absolutely…read moregorgeous, peaceful, and beautifully maintained. Even though it's just off Duval, it felt totally secluded and relaxing, like our own little oasis in Key West. The staff made the experience unforgettable. Trudy, Cindy, Alex, Randy, and Rose went above and beyond to make us feel welcome. And of course, the little bar quickly became our favorite daily tradition...our first stop every day at 5pm. Everything about this trip exceeded my expectations. I've traveled quite a bit, but this was truly one of my favorite vacations. We can't wait to come back!

Overall, what a great experience. From the first minute we walked in we were greeted and hit it off…read morewith a very friendly and welcoming staff. Trudy, Rose, Alex, Randy and Cindy when above and beyond to make our stay memorable. Can't wait to go back and see everyone again. Thank you!

My husband booked Sunset Key Cottages for my birthday weekend, at first I didn't know how I felt…read moreabout having to take a water shuttle back and forth to the main KW island, but it was great! The shuttle was very comfortable, always on time and the captains were professional. As long as you plan for it, it was never an issue. The property is beautiful, lush and beautifully decorated, with orchids and flowers. We had a 2 bedroom/3 bathroom cottage, it was huge and very comfortable. We also loved Latitudes restaurant, we enjoyed a few breakfasts and dinners there, fantastic food and service. We can't wait to go back!

3/16/24-Well, all I can say is, thank goodness for Sunset Cottages. It was gray and rainy in DC…read more(that's the norm this time of year) so Key West was a wonderful way to avoid the DC winter! I can't say enough about the staff. I've never met so many people with smiles on their faces. Food was fabulous. Pool satisfied my grandchild. Two br cottage perfect. Glitch in AC, which was fixed in a nanosecond. I can't say enough wonderful things about this resort! Thank you Sunset Keys!