The absolute worst bank ever! Our account was ripped off…read morelast year. Today we found out that we're getting double-charged on all of our payments. ATM's never work. Especially on the weekends. They shut our debit cards down because they saw charges from out of state! We were on vacation!!! They could've called!!! Luckily we had other cards to get back home. Nuthin' But Trouble NBT

NBT bank serviced an auto loan for me for which i set up monthly automatic payments of $500…read more The last payment amount had a balance of $32.58 however they withdrew $500 Customer service was not helpful in the least. Instead if debiting the over withdrawal to my account, they hold onto the funds for an indeterminate period then cut a CHECK like it is 1975 and mail it back to me They are likely doing this on every loan with auto payments and are making use of customers funds of which they are not entitled to

Regular bank. Tellers are all quite friendly…read more Small town feel. I know I've been indoctrinated to think local credit unions are the friendly local bank where you should go but this branch feels exactly like that. You walk in here and not only does everyone appear to know each other but everyone is greeted with a warm smile. I cannot say enough about how nice it is to work with the Manager, Cindy, she is quite delightful and a pleasure to interact with. She alone made this review go from a 4 star to 5 star review.

I called the NBT branch in Greene the morning of 1/18/22 to find out what I needed to open up a…read morechecking account. Was told what I needed and I replied "ok, thank you, I'll be down sometime today. When I arrived at the bank I saw a huge sign outside the door stating "lobby by appointment only" Are you kidding me? I called from the parking lot and spoke to the same woman. I asked her why she didn't tell me I needed an appointment when I called earlier. She told me that all there branches are by appointment only due to multiple robberies at other NBT branches, and I guess I was supposed to know that. Funny, I was able to walk right into SFCU and open an account. I'm sure it's a sign.

Open Mon-Th 8:00am - 3:00pm and Fridays 8:00am - 5:00pm. Friendly and helpful tellers. Newly…read moreinstalled ATM.

Even though this is my credit union, there are some issues that I have found that I do not like…read moreabout it. For one thing if you put a cash deposit in their drop box they hold it for more than a week! Who would have thought they would do that with CASH? Then they charge you a $20. no-bounce fee for a $1.67 payment from the account where they were holding that money. Makes no sense to me! When we opened our account there I did not like the way I am treated like an outsider because we can't both be the primary account holders on our checking account. Whatever happened to couples that had joint accounts and were equal? I feel it is a way to force me to have to put extra money in their credit union since we have to have separate accounts. I do not like that one bit! I also did not like the way the teller told me I should use the debit/credit card as credit as much as possible as it does not cost me any more. It does cost the stores more though. She did not tell me that but I already knew it. So she was trying to get more fees for the credit union. I would not recommend it for anyone to use Visions after all these issues I have with them. This is the second credit union I have been nickeled and dimed to death with!

I used to bank with Paragon Federal Credit Union. Honestly it was one of the best credit unions out…read morethere. God, what a great Customer Service - the staff used to go out of their way to make your day. But I guess sometime about a year ago, all that changed when Visions Federal Credit Union acquired the Paragon FCU. Unfortunately, I was traveling out of country for a long period of time and I was not staying on top of this bank account. Gosh... nothing is really free at this credit union. I was stuck with fees left and right and I have already lost hundreds of dollars in my accounts. For example, they deduct eight dollars from each of my accounts every month as the balance is below 1000. The earlier staff, if there was some charge and had I told them that I was not aware of the policy change they would have gladly credited me the money. But now, please don't even get me started - the customer service sucks big time. Anyways, long story short - it was a no brainer to realize that this credit union it will never be a win-win situation. I have decided to forgo the money that they took from me, close my account and move on. If you are considering banking with them you can consider yourself forewarned.

Absolutely nothing like a bank. Banks are not interested in the average Joe Schmoh At Horizon's,…read morethe people are very friendly and actually consider you to be a person

From the owner: Horizons Federal Credit Union is a member-owned, Binghamton-based financial institution with…read moreproducts and services to meet all your financial needs.

They block your debit card for just 10.00 dollars and you don't get the message why and you go to…read morethe store to buy something and it doesn't go through. It's very frustrating and embarrassing. I have been scammed a few times and they don't even help you with the 30.00 over draft charges from it. They only give you a small amount of money for overdraft so they charge you a lot of money and I don't think it's fair.

The bank is great and the tellers are very friendly. The only problem is regarding the website -…read moreit is not user friendly at all and is more complicated that most other banks/credit unions.

We've taken out two loans with this bank. We were able to get a lower interest rate than with other…read morelocal banks and the service was great!

Great bank, I just closed on my new house and their rates were the best available. Got a great…read morepackage with minimal closing costs. Dwayne Marcus and Kim Reed were both excellent! Closed in less then a month