Professional, courteous and knowledgeable. I called and was given guidance and suggestions that solved my problem with our MacPro. So appreciative and will seek all service on our Mac products moving forward. Thank you. Lee from Nevada City. read more

What a great business by a super friendly local! If you have any kind of Macintosh even vintage you should call this company up. read more

I have used many times and always saves me from disaster. And he is local here in Grass Valley...

Very responsive to my slow iMac questions and excited to know I can get some upgrades that will allow me to keep using it for a few more years all for less than a third the cost of a new computer. read more

Mike is in a Mac Realm beyond mortal. I'm fairly well versed in Macintosh recoveries, especially MacBooks, but there are things that Mike knew that only those in the Inner Sanctum would be aware of. He generously gave his time to my repair. Extremely Excellent and not costly. I would not go anywhere else, even an Apple Shop (which doesn't even touch older Macs). Thank you!! read more

Motor Mike is the "real deal". He's been around for a long time and has 'seen it all' ... really-- and so have I; got my first MacIntosh 512 in 1985 (I am an early-adaptor, mostly) and have ever since been a DTP for big and small design firms and ad agencies. Since 1991 I've run Studio Reflex (a minority- & woman-owned), a creative BRAND IDENTITY developer and comprehensive media producer (offset print, website, packaging, online publisher ... ) in San Francisco until COVID; now located in Nevada City CA yet servicing our worlds, still! Vicki Olds dba Studio Reflex.com. Mac Motor Mike's the best in this west. read more

After having the same Macintosh repair guy/friend for 20 years, I was at a complete loss of what to do when suddenly my Mac air stopped charging. I had heard about Mac Shack, and of course had seen it 1 million times but I'd never needed to go there. I was over at a friends house trying to use his charger to see if it would work, but my computer was older and had a different charger so he suggested going to see Mike at Mac Shack. I called and Mike was able to get me in right away. He spent a lot of time helping me. He's very knowledgeable. He's a good guy, honest and generous. I highly recommend going to see Mike at Mac Shack in Nevada City. read more

Acquired my first MacIntosh in 1985, and have had Apple software and hardward products ever since. Studio Reflex DTP media production studio locations in San Francisco, and beyond, is Old and experienced. Mike, aka Motor Mike, owner and growler at NCity MacShack was born to discover if your up here and want to connect with an expert, straight shooter, MACintosh hardware expert who KNOWS. I mean, HE KNOWS MAC CPU and computer hardware stuff -- can sniff it from a mile away. I am glad to have found nCity MacShack in Grass Valley, close to Nevada City from where my company now operates. THANK YOU, Mike. read more

Important: guy smokes in his shop. To each their own, but Apple swabs devices for cigarette smoke before accepting a repair, and won't take a device that's been smoked around--with or without a warrantee. i.e. If you take a computer here you run a risk of voiding a warrantee and/or Apple never working on your device again. It's possible all devices are sealed and there's no exposure, but how can you know? Risk at your own discretion. The proprietor is knowledgeable but problematically uncommunicative. We left the laptop for a simple procedure, which was supposed to be done by the next day. The next day came 'round and, when night had fallen and we hadn't heard anything, we called and texted to no avail. Finally we get a message saying there's a complication, but that the repair will be done tomorrow. That's not inherently an issue, but we had clients waiting on work. If we're not kept informed of changing timelines, we can't inform the clients. If there was an issue and a repair is going to take longer than expected, it's simply good business to let the customer know immediately, especially when the object in question is where 100% of customer's job happens. So yet another day comes and goes. No update. We texted. The proprietor responds with what amounts to "Who is this again?" No other message, i.e. no update on the status. We still can't tell our clients when we can do the work. Two days with no updates, no communication, nothing from the MacShack. We can't chase service providers. And then a third day comes. We call and get no answer. We still can't tell clients when we can do the work. Also, without updates, we have no idea what to expect as far as labor dollars go. And because we can't just leave a crucial work device in a mystery box for unknown duration with no info about the repair or labor, we conclude we ought to just pick up the device, cut our losses, and figure something else out. But, lo! On pickup the device mysteriously worked. For what it's worth, the labor and rate according to the invoice was fair enough. 2/5. Complications happen but you can't leave things open-ended for days without letting customer know what's up. We very nearly lost clients because of this. read more

My MacBook Pro is still alive and the guy who fixed it was very nice and respectful to me. I am grateful.

In checking in two computers, It was the intention to combine some components and replace a video card on the tower. After picking up the laptop, I asked multiple times that Michael find me a card that was suitable to go into the tower. He sent me info to look for it myself, which I was totally confused over and didn't know what to be looking for with confidence. There was a huge lapse of time and now it is gotten rid of! Never once was I asked to pick it back up! I feel taken advantage of. It was a really cool tower that was definity only a video card away from working...... Also, very incorrect info about my macbook pro problem and what needed to happen. Aside from getting my data sorted out and transferred all other information was a total waste of time and money to have followed instruction on. I had to go to someone else afterwards for additional help. Pretty shitty and unacceptable. read more

I had done business with him in the past and when I came back to discuss upgrades he totally blew me off this guy is not your friend. Trying to keep the business local and typical non-responsive. read more

Mike does a great job in helping solve any Mac issues you are experiencing. He works with you to diagnose the issues and educates you at the same time. He is extremely fair with his pricing for his services. If you ever have any issues with your Mac this is definitely the place to go. read more

Mike saved my 8yr old Mac Book Pro from becoming obsolete. It has been few years since my computer has been running slooooow. Last month the mouse pad just took a life of its own. I called Mike to see if there anything he could do to save it. We he did. And he also cleaned my Mac from some programs that were slowing it down. My computer now runs like new. He was very pleasant, and informative. Knowledgeable of Mac products. and HE SAVED MY MAC!!!! HE SAVED MY 8YR OLD MACBOOK PRO. I will rather bring my computer to him than to the Apple Store.THANK YOU MIKE read more

Mike is the man. I can't imagine a better transaction. We had a great time hanging out and getting to the bottom of my computer issues. He went above and beyond to make everything is best and easy as it could be. I returned home with a machine that was better than new. Thanks Mike, jt read more

We had an external hard drive that got damaged, and took it to Mike to see if there was anyway he could repair it or get it to mount. He took some time and checked it out, and found out quickly that it was too damaged to repair. I asked if he had any data recovery companies he could recommend, and he immediately had one to suggest. At the end, I asked him how much it would be for his time, and he didn't charge me anything! :) What? Who does that now? I so appreciate his time and help, and went with the data recovery company he recommended and was able to get all our data back. If we ever have any computer issues in the future, I won't hesitate to go see Mike. read more

Extremely overpriced ridiculous beyond. Person charges way more than it should cost and is the kind of place that would pretend it needs more fixing than it does to make more money off of you. read more

Mike did a super job on my wife's computer, the laptop would not boot up and no "finder" was available to see any files. This is the first time Mike had ever seen this kind of issue. Mike was able to fix this issue and called me later in the afternoon on the same day I dropped it off. I was not expecting to see the lap top for a couple of days. He knows his stuff and i would not hesitate to use his services again. If you have a Mac and have issues this is the "Guy" you want to fix it! Thanks Mike! Job well done! read more

I highly recommend nCity Mac shack and Mike! I called him up and let him know that I needed some help with some upgrades and migration from an old computer to a new one. He gave me a next day appointment - I showed up and he literally spent all day checking in on my computers to make sure they were downloading and upgrading. He customized the migration so I didn't get unecessary data using up memory on my new computer. It's such a relief to know I've got somewhere to go locally instead of having to head down the hill to the Mac store in Roseville or over to Reno... He knows his stuff, his rates are reasonable and he is very pleasant to work with. read more

I have been using Mac computers since Apple came out with their line of personal computers back in the late 80's. I found out about the Mac Shack some years later and was delighted to have Mike's Apple computer repair service right here in Nevada County. Over the years, Mike has provided our family with excellent service, fair pricing, an amazing knowledge base, quick turn around, and a welcoming attitude. He takes the time to explain what's happening with our equipment, offers the the best course of action to fix it, and gets it done right. I highly recommend the Mac Shack, and thank you Mike for your great work! read more

I have used Mike McGowen for years in the Nevada County area working on my Macintosh related problems. This week he was able to recover lost data and get my MacBook Pro up and running again. His experience, expertise and problem solving was vital in getting me back online and working. He also gave me a solid education in proper backup and maintenance to minimize issues like this again. I highly recommend his service. read more

These folks are the BEST! My MacBook Pro died and I needed a quick diagnostic before an important presentation. They not only worked within my short time frame, but made sure I got a FREE replacement for my defective video card from Apple. If you need honest, reliable and competent folks to work on your Mac, they have my highest recommendation. read more

This guy is awesome. I spilled a glass of water on my laptop like a total idiot. He fixed it up for a really affordable price and did it really quick. He is a really nice local guy and if you have any Mac related issue he is your guy. Thank you so so so much. Can't speak highly enough about this guy. 5 stars for sure read more

Before I even brought my laptop into the shop, Mike did some troubleshooting with me over the phone. He was very informed, helpful, and even brought some humor to my somewhat desperate situation! He was able to determine that I needed additional RAM and then directed me as to exactly what to buy and referred me to a trusted source. Two days later, Mike installed the new RAM for me in less than 15 minutes, we checked to see if the problem had been cured, and voila! I was good to go again. I highly recommend nCity MacShack for Mike's expertise, experience, friendly attitude, prompt and complete service, and reasonable prices! THANK YOU, MIKE. read more