We asked ned stevens to come by and clean our roof, they showed up 3 days early. They were supposed to text us before they were to arrive, they claim they did , too bad they texted to area code 210, so now some guy in Texas is waiting for his roof to be cleaned. When they were finished , they left all the branches in the driveway and all over the yard. Never again. read more

Do not use! We had our gutters cleaned. Our food and our gutters are 2 years old! They cleaned the gutters, never knowing what day they were coming of course. Then the technician said we had a problem with the corners leaking. I called the company thinking they would give us a price for caulking the corners. They recommended replacing all the gutters! They are two years old! Talked about how leaking can affect the foundation. Will never have them again. Liars. read more

Below par organization with predatory practices. Random people show up to my house with no notification whatsoever claiming they are scheduled to do a service. No email, no phone call, no text message, no notice at all. I call to figure out how that could have happened and they want to charge me a partial fee. DO NOT USE THIS COMPANY FOR ANYTHING. read more

Update 6/27/23: Following my unsatisfactory 1 star rating, Ned Stevens' Luis contacted me to rectify my situation. Needless to say, we worked together and now I have new gutters that are angled correctly. The team that came out was Luis (different Luis) and they did a great job and explained everything to me of what to expect. Thanks for hearing me. read more

We called Ned Stevens this past Wednesday to estimate a full replacement gutter job on our home in saddle river. We spoke with a great guy who was nice enough to send a crew the next day. These men showed up on time on schedule and did the most magnificent work. They cleaned up everything afterwards and the house looks amazing! Thank you a hundred times. read more

Terrible business. Came out to my house 3 times and had excuse after excuse - did not do anything then ran my credit card. Do not use them.

First, I will say that I used this company for many years to clean my gutters. And over the years I was consistently approached to increase my service plan to more visits per year. However, this recommendation was not based on the actual experience, condition, or location of my property. The recommendation was a generic recommendation for "my area". Originally, I had three cleanings per year. This was slowly increased to 6 based on the generic recommendations of "you need one more" visit. With the additional visits, we did not notice any improvements. In January of this year they showed up for the last visit of the year and the cleaning yielded very little debris from the gutters. I called and asked why I was paying for service in January and that showed little benefit. Apparently this is part of the 6 visit service. I was told by multiple people that it was my choice. When I asked why they were recommending 6 visits for my location, I was given generic answers. It seemed that the company who represented themselves as experts reverted to rookies when they were faced with explaining why they were running unnecessary service. I gave the company multiple chances to address the issue and provide reasonable customer service, they were more interested in selling me another maintenance contract than addressing the service complaint. They do know how to clean a gutter, but beware of the service contracts as you may end up signing up for more than you need. If you do not want to be over charged, I would try someone else. read more

They cleaned my gutters spring of 2020 Called me sept of 2020 and offered a contract price for spring and fall cleaning of $155 each time I agreed - never came for the fall service primarily because weather turned early Came in March 2021- pulled in the driveway- left a door hanger and then left Door hanger said to call - they could not do the service Called and was told the price was increased - to $285!!! - $130 increase!!! Told them 1- you were familiar with house - you did it in2020 2- your agent approached me and offered a contract price 3- I accepted your agents offer 4- you are in breach Bait and switch tactic Do not use these guys CAUTION CAUTION CAUTION read more

Sales pressure on the phone. Overselling unnecessary repairs. These seem to be franchises and don't make appointments. They just send out workers when it's convenient for them who do bare minimum cleaning, often incomplete work and charge your card. Advice: find a local privately-owned and operated gutter business that you can build a relationship with. I used a local guy to finish the job that Ned Stevens left undone. read more

Terrible customer service. They damaged my landscape lighting and are denying they did it because the workers said they didn't. I even caught them closing the ladder on it and told them they were hitting the ladder on it but they still claimed they didn't do it in the damage report. Fortunately I have cameras and have video of the damage showing they kicked it then closed the ladder on it but they refuse to send a representative to my house to review the video. What a disgrace! They can come to clean the gutters but when there is an issue they are refusing to come to see it. Also they never told me they needed me to turn the water on and it was already off for the winter so I had to go out of my way to turn it on and then Re drain the pipes for the winter. I used them as a recommendation from my neighbors as many of them on my block use them. What a mistake. Then after the damage they even charged me for the horrible service and then even followed up to upsell me for problems identified during the cleaning and they never even completed the service of reattaching loose items they found. Really unbelievable that no one is contacting me to resolve this. Guess other people are dealing with similar issues since there are many negative reviews. Hopefully someone will get in contact with me soon after this review and if not guess the next steps will be to make sure no one in the entire neighborhood uses them again. read more

I had contacted Ned Stevens as my gutters were in desperate need of a cleaning. I also one section of gutter that was hanging away from the roof. Out of the companies I called Ned Stevens was the easiest to get a hold of and the quickest to supply a quote (over the phone). The price was fair so I went with them for the job. They initially asked for payment before booking the job. After my objections to this the sales rep. said that instead they would only keep the card on file and would only charge it after the job was completed. They promised the job would be completed within three days but could not provide a better window then that. On the plus side they promised that I would not have to be home. True to their word, on the third day, they came and cleaned and repaired my gutters while I was away running errands. They did a great job with my only complaints being that they did not haul away the bagged debris when finished and left some debris on my lawn beneath the gutters. Neither were total deal breakers though. And yes, since then there have been near daily emails and phone calls from the company attempting to sell additional services but I've learned to ignore them like most of the spam I get. Overall, I was happy with the job they did and will probably be using them again in the future so long as the price is fair. read more

For years, we used a gutter-cleaning service called Winston's in Kensington, MD. Last Spring, I told them that I no longer wanted to use them. Since they did not come out to clean my gutters in early December as they usually did, I assumed the contract with them was ended. To my great surprise, I came home last Saturday to find an orange Ned Stevens card hanging on the knob of my front door, stating that my service had been completed. What? I called the Winston's office and the phone was answered by a woman saying, "Ned Stevens....". When I asked her why her company came out to clean my gutters, she said that it had taken over Winston's; I asked how much the service on Saturday would cost me and she said "$175.00"! I told her it would have been good customer service if we had been notified about the change in ownership and substantial increase in price; she said an e-mail had gone out to all Winston's customers....Not so, at least in my case. I had her read back to me the e-mail she had on file, and it was my correct address. The workman/men who came out last Saturday left one of the gates open so that my 4 dogs got out. Now, if you open and gate and notice it does not have an automatic closure, common sense tells you to shut the damn thing. Nope. Ned Stevens' folks said they would give me a $25.00 credit on the bill, but I told them that would not cover my having to find my dogs, especially a hound who was 6 blocks away. I had to as the representative FOUR TIMES to speak to a manager. At the last request, she said she would void the bill and have a manager call. Some 15 minutes later, a manager called; quite curt. I had to tell him 3 times that I did not want to continue with Ned Stevens, even after he asked me to give the company a shot. I don't think so. My advice would be to find a good handyman who has no fear of heights and who will clean out your gutters with a good strong blower. We have one and will be using him forthwith. read more

I have serious concerns about Ned Stevens not screening the technicians that they are sending to peoples' homes. After the two technicians cleaned the gutters on my home, they promptly fell asleep/passed out in the Ned Stevens truck while in my driveway. It was necessary for me to bang on the window to rouse them so that I could pull out and leave for work. Additionally, they left wrappers from what they were eating in my driveway. They then remained in front of my house in the truck asleep, and didn't leave until after I put in a call to the company. One of the garbage bags that they placed curbside was not tied. Upon examination, the bag was filled with soil, not leaves/debris from the gutter.... read more

DO NOT ENTER INTO SERVICE AGREEMENT WITH THEM. They show up when they want, regardless of season. Fighting with them over a service ordered in December. They showed up in April and claim it was the service requested in December. Last year they did a fall service In early October. Do not do business with them read more

I don't know if this is a scam or not. I called them to clean my gutters. They charged me twice what they said they would. Then about a week a after they came out and cleaned the gutters, they sent me an email with a paragraph in red saying they found a serious problem with my gutters and I needed to call them. I called them and they said they recommended I replace all my gutters for a little less that $2,000. I asked them how I could tell if they damaged my gutters because no other gutter cleaner said I needed to replace my gutters. If it was so serious, why didn't they tell me when they were at my house? They try and scare you into buying their services. This was the Fairfield location that came to my home. read more

Called them a month ago for service and they still haven't shown up. They cannot tell me any idea of when they plan to be here. That is ridiculous business. These people cannot be better business rated. read more

This is the 1st time I use this service. I am highly impressed with the professionalism over the phone and the expertise work performed at my home today. One word to describe their job? EXCELLENT!!!!! read more

No issues with the cleaning we had them do. However, their frequent sales calls to try to get us to use their services way more often than necessary are very annoying. read more

This ended up being much more complicated than it needed to be and will end up costing me more money in the future. Company was hired to clean gutters of house, barn, and small workshop. Received a call that they showed up, but left because "there was a problem". Problem was that there were screens on gutters (duh). Company came back and did the house and the workshop only and removed all the screens but did not re-install, so now I need to get up on the roof myself (defeating the purpose of hiring a company) or pay somebody more than the cost of the gutter cleaning to replace. Noticed the barn was not done and called and again was told "there was a problem". Problem was that on one side about 20% of the gutter was pulling away from the roof. I had pointed this out on the initial call and the answer had been "we do a full assessment when we clean the gutters", ie, no problem. we'll check it out.......so not sure why they came and left yet again. When they finally returned to clean the barn gutters (again removing screens they didn't replace) they said they were going to get me an estimate to repair the gutter that was pulling away. Never heard back from them again. All together this took 4-6 weeks. Bottom line--rushed job on site, slow to get to job, amateurish, and will end up costing me more in the future to replace screens. Look elsewhere. read more

They do a wonderful job at cleaning gutters but they dont leave you alone after that. It doesn't matter if you tell them when they call you that you're not interested in their services anymore they continue to call and harass you. I block and block their numbers and they still call. It's very annoying just get the hint. read more

These guys generally do a good job when they are on site. However, they recently decided to show up three weeks earlier than schedule without any warning. When we called the company to tell them they were too early, we were told other customers wanted their service pulled up so we were added to the list. This was disappointing since my previous experience with requesting emergency service was met with "we'll try to get to you after next week". Regardless of our objections, their crew decided to clean the gutters anyway, and they issued an invoice. Now I need to call again when they open. read more

well, called for a cleaning and they cleaned, they blew the leaves off the roof, spent 6 minutes on site. they also blew the leaves around the house (gutters anyone?) called and complained, told me they would send out a special team, well they came, same people no special team. i was not there, i was told they did part of what i asked, why not all? they didnt speak english. best part, they never cleaned the gutter, its still clogged. but this time they spent 25 minutes on site, most of it trying to listen to english i will be fair, when i get home i will update the review if they did as i asked. i am sure they messed up again read more

We originally called to have gutter toppers removed gutters cleaned and caulked 2 months prior to closing as this was a requirement to close. When I received the estimate it described gutter screens. I called back to clarify and was told absolutely they could remove the toppers clean and caulk. When they showed up 2 weeks before we were supposed to close they said they couldn't do anything about the gutters. Now we have to scramble to find someone who can take care of the problem. The people answering the phones have no idea what they are talking about. Steer clear of this company. read more

Well if you are just too busy than good for you. But tell the customer you are busy and service will take a week or longer. These guys make you pay upfront, no communication about the order and no time line. I ordered on Sunday May 27th and was told a few days. OK so Memorial Day was on Monday but i expected to hear something on delivery dates. I called twice and the last call made on June 1st- was told they will "definitely be there" on Saturday June 2 between 7 and 4. Well it is 4:09pm - no call, no email, nothing. Who else can i tell about this? BBB? read more

I paid them to clean my gutters and asked for an estimate to reroute a downspout that was damaged. They allegedly cleaned the gutters yet two weeks later my gutters were overflowing with water. And, I never got the estimate. After calling a number of times to ask for the estimate, they agreed to come out and fix the downspout for free. They rerouted the downspout to pour out onto my roof; not even into the gutter that is about 2 feet away AND left the turn on the downspout so that the water doesn't go directly toward the gutter. WOW! NEVER AGAIN! read more

Still waiting for the workers to return to attach the downspout into the underground drain. It's been a week now. My BIG complaint is that the customer service reps have no bend in their response to a complaint. I want to know WHEN they'll be coming out to finish (which I paid for) the job. I'm afraid the wind will blow the downspout off the hinge, I kept getting as soon as we can... I'm not happy with their service because of poor customer service... really poor read more

They do the hard sell over the phone but overall the service for cleaning gutters is good. I'm not sure their subscription model is worth it but they were more responsive than many competitors and cheaper too!! As others say, they just drop by and do the work without calling ahead. read more

This business did not even leave their vehicle, they showed up to the house and told me because I had gutter guards I would need to call a roofer ( of course they would have one in house they could charge me for) worst service you could ask for, disgusting taking advantage of unsuspecting homeowners. read more

Worst company ever - horrible customer service. They claim they came to my home but never knocked or rang doorbell and my outside cameras show no one was here. Don't be scammed by them, especially if you live in an urban area like I do. They want to just show up on whatever day they claim in the week they will be there even if you aren't home and claim the job was done. They also say they won't call you ahead of time, but they have done this for me in the past, so that is a lie. They say they send an email in April with a date that they will be there in October - and no follow up. By the way I never received that e-mail. This company is horrible. read more

I had my gutters cleaned. I had never used them before but I was very pleased with their professional behavior and excellent customer service. I will definitely use them again and would recommend them with a glowing report to everyone interested. The telephone representatives were great customer service representing this company. They were patient, professional and knowledgeable in assisting me on the phone. They gave me a quote (not an estimate) so I knew exactly what I would be paying. They were easy access to contact and honorable in their dealings with me. read more

On the day of service, I watched the truck pull up and he sat in the car. I then received a text saying an issue came up and they could not complete the work. After calling the 800 number and being on hold for 15 minutes they informed me that the tech needed water. I asked why didn't he knock on my door or call to say that. He tried to reschedule for the next day then said the tech would be back. 6 hours later, still no sign of him. So I called again and this time I was on hold for 20 minutes. This customer service agent informed me that the tech (probably) had a language barrier so they go through the customer service number and that's why he didn't knock. So you mean to tell me, if a tech is at my house and has an issue, I have to call a 1800 # and be on hold for 20 minutes to find out why because he doesn't speak ANY English? He also tried to reschedule for the next day. He then proceeded to argue with me and talk over me and make excuses for everything that went wrong including covid, hiring workers based on skills, they can't rush another job to return to me, etc. NO THANKS! CANCELLED! read more

When they first arrived and saw that the gate was locked, they left without even knocking on the door. Although they came back later in the day after we spoke to the main office, they then left our back gate wide open and didn't notify us when they left. This led to our dog getting out and almost getting hit by a delivery truck. Although they were affordable and seemed to do a good job, the crew needs some customer service experience. They left us a note indicating more work was recommended; however, didn't even bother having a conversation with us or showing us what they found. read more

Your crew completely surprised us with the quality of the deck cleaning work done yesterday. It was a complete transformation from a very distressed old deck to a bright clean deck ready for sealing. Thank you for an outstanding job. Also, the team that did the work were great. They worked hard yet efficiently. They communicated with us throughout the project. This is the 3rd or 4th time we used Ned Stevens and are constantly impressed with the quality of work and cost effectiveness. read more

Had only a 2 foot portion of gutter that needed cleaning. They only quote a full cleaning and did work while I was not home (as they advised). Price was genormous and have no idea if the 2-foot portion is unclogged until heavy rain arrives. They left a note on door that "there was a problem" and to call them. The problem? Tried to upsell me something else. My fault -- should have contracted with company that does a simple repair and would have saved over $150. GO ELSEWHERE read more

A few years ago while hanging Christmas lights I fell off of my garage roof. Needless to say I now have a respect of ladders and roofs. A friend recommended this business to me and I have now used them twice to clean the gutters of Fall leaves. They do a quick clean job both cleaning gutters and washing out the drain pipes. They also gather whatever they clean from the gutters with them including whatever spills onto the lawn. Upon my last experience they tried to get me into a contact which included periodic cleanings throughout year but I though that it was totally unnecessary. read more

Look for the orange truck. We have used them for over 10 years and they are the best. You can' t beat the care and quality provided by these guys. I made the mistake of trying someone else once to save a couple bucks but will never make that mistake again. I recently used them for repair as well and was very satisfied with that as well. read more

Beware of this company. They charged us for a service they did not perform. They showed up to clean the gutters when we had not scheduled them. We sent them home and said we do not want cleaning at this time. The next morning we got a bill. They said our gutters need to be replaced so I asked why do they charge us to come clean 5 times a year if the gutters are not working properly to begin with. Make sure you are home when they come to clean so you can be sure they actually perform the service. read more

Excellent service! It was a challenging job and they handled it professionally and did a great a job. Highly recommended!

An odd interaction when I tried to arrange for them to clean our gutters. Amid constant attempts to upsell, they would neither agree to come on a particular day (beyond "late fall") nor notify me before they came. Sorry, but I won't agree to have workers show up, unannounced, whenever it's convenient for them. Not exactly customer-focused, and not a company with which I'll do business. read more

They are reasonably priced, come when they say and do a great job when they are here! Also they have great customer service and are quick and easy to respond when you call. read more