Was looking for a speed queen dryer and this place is the only platinum rated speed queen dealer…read morearound. Drove 30 min to get here and was very happy with the service and selection. Was in and out in less than 30 min, in stock delivery same week. Worked with William, family owned business, absolutely an ace.

This family owned business is the best around. We were new to town and needed a couch and table…read more All the employees were helpful and knowledgeable. Selection was great amd had a wide range of styles and price points. We had the pleasure of meeting the Shealy Family and they have our business from here on. If you are in the Lexington area it is well worth the drive to Leesville. Support local and an institution in Leesville, South Carolina. You will not be disappointed!

Do NOT purchase from here. They sell refurbished products. They do NOT stand behind the products…read more We purchased a washer and dryer set. When we got home, the dryer doesn't heat.

This place was amazing. We just did a drive by and stopped in but when we called they came right…read moreover as it is by appointment only. Super friendly and we ended up getting a washer and dryer with a great savings! Would recommend to everyone!

Several years after purchasing kitchen appliances from Plugs in Mt Pleasant, we accidently broke a…read morepart in our refrigerator. I went back to the store asking for help in finding the part, and our salesman, Charles Dean, helped me obtain the part and even showed me that it wasn't as difficult to install it as I had anticipated. In so doing, he saved me the cost of getting a repairman to my home. That kind of service will get me back the store the next time I need an appliance.

The person who helped me with my purchase of a washer and dryer was very knowledgeable and helpful…read more The installation was quick and well done. I highly recommend Plugs.

Way over priced for cheap Chinese furniture. Burn rating on…read moretheir sofas are not wont you would think from a supposedly high end store.

Delivered our bedroom set on time and in great condition. I appreciated how they set-up a time that…read morefit into our schedule and they called an hour before they arrived to make sure the time still worked for us.

I went to the Augusta location earlier today. Chris was VERY helpful, and the young gentleman who…read morewas unloading the truck was as well. My delivery was very quick ( an hour after purchase). My deliverymen (I forgot their names) were careful and mindful of my personal property. They were fast and very efficient. I'd recommend any and everyone I know to this store. Awesomeness.

At this time I am not happy. Have waited all day we had am delivery time was told 9 to 1. Still…read morenot here. Seem like we are getting the run around when we call them. On paper am is 10:30 to 2:30 it is now almost 4pm. No call from them. Now I am not wanting this washer and dryer set. Because now we are told we might not get it today. Smh. We ordered it Friday. Wasted a whole day. I see a lot of family that liked this. I do not recommend at this time. Update: They came at 6:30 but washer and dryer was giving to someone else. They went back to the store and got me a new Kenmore washer and dryer because of the order being put in wrong. Not the delivery guys fault but the one that put in the order. It was much later than it was supposed to be but we got our washer and dryer and they fixed the issue. Thank you guys. So I will change this to a 3! Because the delivery guys did an amazing job and put it in right!

Amazing customer service from this little hometown store! Specifically from Patsy Cooler .... This…read moreyoung lady went so far above and beyond helping us with our situation that it is almost indescribable! Instead of having too wait 3 weeks to have our equipment picked up, serviced and returned she worked magic and we walked out with a new (similar) model piece of equipment. Pretty sure because she took the time to talk to us and discovered the amount of work I had piled up and knew the predicament I was in at the time. She even agreed and arranged to have my new equipment tested by a tech before we left the store to ensure it worked properly. Even the rest of the staff was nothing short of great making us feel right at home. Everyone was very polite, friendly and eager to assist us and other customers in the store with whatever they needed. No high pressure, no feeling unwelcomed or like we were alone in the store with no assistance. Always apologizing for us having to wait when honestly we have waited longer for way less elsewhere. If you need anything Sears can offer I highly implore you to visit this hometown store, you will not regret it one bit.

They are always so nice and friendly here. They go out of their way to help you. Had a problem with…read morea chainsaw we bought, so they went ahead and just exchanged it for a new one. This is what true customer service is about.

Excellent Service‼ Kevin at Kelley's Appliance is very knowledgeable and caring plus followed up as…read morepromised!

We bought a new gas cooktop from Kelly's Appliance store. The salesman was very nice and said we…read moreonly have two choices. After we ordered our cooktop he also arranged an installer . After just one week. Tony came out to install the cooktop. He and his helper did an excellent job. I was off and cooking right after they left! I would definitely recommend Kelly's and the installer Tony.

They do not sell Speed Queen washers or Dryers. Told by salesman that nobody in area fixes Speed…read moreQueen So they don't sell the brand. This is deep BS. Was a frequent customer of Plugs. No longer.

I judge any business or service not just on the initial product or service that I purchase, but…read morealso (or even more so) on their response to issue(s) that may occur after purchase. My concern, in this case, is with the latter. I purchased a refrigerator from Plugs, deciding to try them over a "big box" store to see if there was a benefit from doing so. I also bought their three-year warranty. The initial purchase experience was okay, with Plugs' price being about the same or slightly higher, than a comparable purchase from a "big box," taking into account all costs - basic price, delivery and warranty. I recently experienced a problem where the water dispenser was dripping; additionally, some food in the refrigerator would freeze up (I keep the refrigerator at a recommended temperature). No big deal, I thought, until I tried to utilize the warranty to get these issues addressed. I will try not to fill up this review with too much detail, but this was likely my worst experience dealing with an appliance issue in my more than 40 years as a homeowner. This was the first time that I tried to use the warranty. I was unable to get any documentation on the warranty when I first bought the refrigerator (there is just the phrase, "3 year term," on the invoice), so I called Plugs to report the problem and request service. The person with whom I spoke gave me the name of the warranty company. I called the latter and was able to get an appointment for service. However, on the scheduled service date, no one showed up. I stayed home, wasting the day. I called the appliance repair company directly several times, but no one returned my call. I followed up with another call to Plugs, spoke to someone, but no one got back to me. I then filled out a form online, and a "manager" did call me. There was another delay, and I needed to call back a few more times. The "manager" commented that dealing with the warranty company is like dealing with an insurance company (the warranty company actually seemed more like a "call center" to me), which takes time. I was then given the name of another repair company, called them, and finally had the repair completed. I give the appliance technician eventually assigned a good mark for his quality of work. Start-to-end for getting a seemingly straightforward repair completed took more than 3 1/2 weeks, with wasted hours, and needless aggravation on my part. Plugs, in their commercials, distinguish themselves from "big box" stores. I suggest that Plugs should, instead, try to learn from the big box stores, namely, that the full life cycle of an appliance purchase is what's important to customers, not just what gets delivered on Day 1.