Store employees and their service are great as always, but customer service line is the worst! Employees are not well synced with policies! I called months before I started to become a regular buyer at Nellis and I made sure to ask them about the return policy. The first customer service person clearly told me I have 7 days from the date of purchased to initiate the return and after that I have 7 days to drop off the return at any location. Since then everything went smoothly for almost a year of being with them I never had any problem with that, always gets my refunds back to my card. But recently my card expired on April and they weren't able to refund the money back to my card and so I tried to call them and fix this for me because I prefer the refund to go back to my bank. That's when the customer service line stepped in but at this point they started arguing with me instead of helping me. They started telling me that I didn't return the items within 7 days that's why it went as a store credit. I asked them really? how come all this time for almost a year of being with them I've initiated my return within 7 days before and dropped off the item past 7 days and everything has been ok? She started arguing saying it doesn't matter that is the return policy and that was the reason why it went to store credit, I'm like this doesn't make sense that was the first thing I had to call about and that wasn't what I was told and obviously the first person who told me i have 7 days to initiate and 7 days to return was the right one who knows about the rules. I told this rep who is arguing with me about it that I have so much proof on my return receipts that I have been getting my money back for all of my returns up until just now because of my card expiring. She wouldn't even acknowledge that, acting like she was right when I've got all the proof about the return policy. She kept insisting it was a mistake or that they gave me an exception. I was getting frustrated because she was no help at all, I asked her if they were doing an exception then why would they do it more than 10 times and not warn me about it? and she arrogantly states that she's been a rep for 3 years now, I'm like if you've been with the company for 3 years then you need to retrain yourself. Would I believe this arrogant rep or the company who hired this person and had been taking my returns all this time with no problem? After I mentioned to her about why they store credited the money, she started telling oh well you didn't mention about your card expiring. I told her back then why are you making up other excuses about this store credit? Then the customer service manager stepped in, she handled the situation better but she also told me that I had so much store credit transactions. I asked her twice about it because I know I never take store credit refunds ever. I asked her how many store credit did I have? She denied to answer this question because apparently it is not the subject of the call, in my head then why even mention that to me then? After the call I double checked all my return receipts and like what I thought I never had any other store credit refund EVER with them aside from these returns I returned on May of 2024, since my credit card expired on April of 2024. Overall the customer service reps didn't do their job right and also lied! Even if the return policy is what they told me, they should've acknowledged that someone in their team made a mistake, its not my fault if someone in their side told me something different. I'm not gonna doubt the person who I spoke to before and call again just to make sure what they told me was right. They should've been more professional and apologized if someone messed up on their side. Either way arguing with a customer instead of fixing the problem is not customer service, these people need more training! aside from that employees at the store locations are great and works hard but not these people pretending to help customers who are behind the front lines! I hope the company sees this message, would be happy if they investigate this arrogant reps! read more

Anytime I needed to call the office they have been super friendly and easy to work with. Crew delivering your items can be a bit hit or miss but so far so good. It's becoming very popular so prices are going up read more

I have bought a great deal of items in a short time. BEWARE, that when it says new and the picture description is what you want. It can be a totally different type of item. I bought a propane camp pizza stove and when I opened it, it was a different stove and not even propane. The NEW chair I bought had a hole in the arm. The patio umbrella had a hole, mold and broken. I was charged over $20 to restock items that in no way was my error in ordering. I emailed them with this issue recently and am waiting for a response and hopfully a refund. On a good note, the rest of my items I purchased were exactly as described. Staff is fast & friendly. Lillian-Surprize, AZ read more

I am very satisfied with all of my purchases so far. I have had 5 perfect transactions. The one time they listed an item that was inaccurate, they refunded the money promptly after i returned the item. Carlos Gutierrez really helped pack my tiny car. read more

Don't waste your time. Customer service is non existent, it doesn't matter if you win the bid, it is "checking" for an hour and then you lose. read more

Caution....you think you are getting a great deal, well they say if it sounds to good to be true, it probably is. That is Nellie Auction. I was introduced to it and was super excited as I'm expecting a new grandbaby and thought this was perfect. I bid on 6 items and won them. Please keep in mind that all the items I bid for, said NEW...no damage...no missing parts. If it didn't, I never would have bothered to bid. First item- bassinet sheets- I bid on sheets with cute deer and bunnies - got sheets with palm trees and pineapples. Second item- playpen- side was totally ripped out. Third item- bedside bassinet- missing toys for mobile. Fourth item- bottle sanitizer- missing 4 out of 6 items in the box. Fifth item- crib mattress- ripped down all four sides with a boxcutter. Looks like some idiot didn't listen when opening the box...no sharp objects. But Nellis Auction stated no damage. Sixth item- nursing pillow- it was the only item not damaged or missing anything. I will never use this place again. I would rather pay full price than waste my time on junk!!!! Not worth it!!! read more

Not what you think. Most of the stuff is junk returns, not tested even though they say it is. They have recently started saying can't test. but its all stuff that only lasts a month or 2 or just bad from the start. prices have gone way over the last few months too. so not worth it. read more

Out of 6 items purchased recently, 1 that indicated not missing parts was missing a part. Another one, they took pictures that did not show the damage and it had many dents and defects, but it was heavy and evidently they did not take it out of the Box to properly inspect it. Another one must have been a fraudulent Amazon return. Vitamix had a new container and cap with a 2020 manual, but the motor base was 10 years old. Poor attention to detail. Accurate descriptions are needed and they really should do a better job. read more

I have bought from Nellis for almost 2 years and prices use to be cheap now theres so many people bidding on stuff they pay damn near retail and most of the stuff is broken even when it says new !! read more

Don't set an appointment and depend on it. I've set 3 appointments in a row. I come two hours after the appointment slot to ensure they have time to gather my order, but they always wait 30-45 minutes after I arrive to start gathering my items. Expect a 2 hour process from start to finish. read more

I have had burning but a positive experience with Nellis Auction. The folks there have been professional and direct. Anything I have purchased has been exactly as described. I recommend. read more

it's great. like anything else, you have to do your own due diligenc: read the notes and don't buy used. I have gotten great deals, list some too, but overall, highly recommende! read more

I've been buying from this place for a couple years now. Yes. I've gotten a couple broken or missing items but I'd say 99% is good and legit. And when your item is broke or missing pieces, they refund it. They are organized and it's a simple load out. Happy customer and I do recommend family and friends read more

I have been to Nellis Auction several times to pick up my purchases. I have not seen such great consistent customer service in a very long time. These people work very hard at what they do!!! They always have a nice word and willing to assist in any way they can. I had to interact with a very nice lady in returns, I think the name was JC. She was very helpful in resolving my issue and even carried my package out to the car for me. Everyone there is human and entitled to make an error now and then, that's why their return policy is very accommodating, never an issue. read more

Tanner has been really helpful . He went above and beyond to make sure we were taken care of for a mix up with our Items. We are very pleased we will definitely keep purchasing from Nellis. read more

Nellis Auction is always a go to for my big shopping needs. Without fail I will generally find what I'm seeking, in addition to plenty of other items. The bidding is straight forward, once you are confirmed to be the winner of your merchandise, they have a 7 day grace period to arrive for purchase and or pick up. They have a seamless system, with very customer satisfaction as a top priority, have loaders to make the pick up process efficient (PS TIP THESE GUYS, they're busting their butts) but the policy that brings Nellis to a cut above the rest is their 7-days from pickup to inspect, and determine whether the item was as described, to your satisfaction or not they will grant you full refunds if it's WITHIN THEIR 7 days timeframe from pickup! I have found hundreds of treasures for fractions of the retail prices and I enjoy being treated with quality care in which Nellis is superb for providing! Thanks Nellis read more

Deceptive listings, they dont put exactly what you are budding on in the description. They will show a nice table then put comments like "missing components" and when you get the item it's only the table legs. The need to be honest about the products. When situations arise and you return the item because of being mislead on what you purchased, the front desk workers are rude and dont want to accept responsibility for their mistakes. read more

You need to read the description carefully, true, but I've had multiple items that were described as "new" and functional and not missing parts that were definitely broken and missing all sorts of parts. I recently bought a shade cover that they claimed was brand new, functional and not missing parts, but it was missing the entire top shade portion and because I didnt check it right away, too many days passed and they would not allow me to return it. Incredibly deceptive and sneaky. I understand mistakes can be made, but they truly should accept the return when false claim were made on their end. I have had some good items from Nellis auction, but lots of bad ones. Get in the habit of checking the items as soon as you get them to avoid unnecessary trips back and forth. read more

This business has been okay. You are truly taking your chances with what is posted on their website. Sometimes it is not as described in the description so it is important to verify as you only have 7 days to return the item for a full refund. Should you not return the item within the 7 day period you will pay for a relisting fee. Most of the workers there are way cool with processing and delivering the products to your vehicle, though I have had one worker specifically talk crazy to someone who was picking an order up on my behalf. One of the managers took over and handled the situation after that point. There are some great deals on here as well so it is just a buyer beware type thing, especially if you are driving to pick up your order from the East Valley. read more

Friendly employees but not enough of them and parking is AWFUL. Frustrating to consistently have to return items advertised as new in the auction only to find out several parts are missing. Yes you can get some good deals but the time it takes to pickup/return is not worth it. read more

I have been shopping on Nellis Auction for several months. They are extremely efficient in all areas. Scheduling pick-ups are a breeze, and you are in and out in minutes. And should there be any issue regarding the merchandise, their customer service crew handles it with professionalism and a clear understanding of customer service! They make things right, and go above and beyond to keep their customers happy. read more

They have updated the way they advertise items up for bid and have more accurate pictures and descriptions.

Better than it was when it was auction nation however they still have a long way to go. Wait times for picking up are ridiculously long.

They were super friendly and helped me when I showed up late to a pickup! I just use my phone and it's easy to use. I bought a tent and I like what I got! read more

Lots of friendly people working at the warehouse where you pick up. Great deals if you are patient and know what you are looking for. Be ready to wait for your item if you show up on Mondays or Fridays, I typically pick up in the middle of the week to cut my time there. I've only had to return one item and they took care of me easily and quickly. read more

Great customer service and staff. I've been buying from Nelli's for a while and I'm happy with the way they're running the place.

Brianna and Chris went out of their way to help me out and didn't have to. Much appreciated!

These folks just opened up recently, and have evidently taken over an older "Auction Nation" location. Seem to be much friendlier than the old company and the deals are great so far! read more

This place should be investigated for fraud. They have on numerous occasions tried to bring out my lots saying that everything was there when it was in fact not, after speaking with managers they check my lots and confirm that I was in fact missing items. Then never refund returns onto my account. The items are constantly mis listed and completely broken when stated as new. After speaking with people who had previously been employed at Nellis I found out that they where encouraged to poorly and hastily list auction items to boost company profits. I don't even wanna get started on there mask use. Avoid this place unless you want to be defrauded. read more

I'm 50/50 on this place since I started bidding at the beginning of November. They've gotten a little over half of my auction winnings correct due to missing items (3) and misdescribed items (2). I won a "new" swingset for $25 and a small trampoline for $1 and neither were able to be located when I arrived to pick them up. Hiw do you lose a seingset?? Seems like when I get a really good deal, my items manage to disappear? Wondering if they don't like the auction result and mysteriously "lose" the items so they can auction again?? Who knows....but it's happened enough that I wonder. read more

Great deals to be had. Double check the descriptions though to be sure you know what you are getting. Very organized for curb side pick up. Highly recommend. read more

I have been to many different auctions but Nellis is a hell of a lot more fluid in almost ever aspect of the service. From the quality of product to the service upon pick up.. read more

Can find amazing deals here... although some product conditions can be a little misleading. But, I enjoy taking risks from time to time to find those amazing items I would never pay retail for. read more

This was my first auction order with Nellis Glendale location. I was so excited when I won and thought I was getting a great deal. I thought I was getting a new couch as described. My husband picked up the item for me, it was new, however it definitely is not a couch. It's a very small uncomfortable bench. I pd a lot of money for this bench. I also purchased an area rug. It was posted as new in the same group as large rugs. I pd $25 for this used rug and I could of bought this very small rug brand new for half the price at Jcpennys. My issue is that I don't have a vehicle. I have to have someone take us or pay for a ride share. By the time I do all that it won't be worth returning if they would even do a return. I hope if I do decide to try again that I actually receive what the item is described as. read more

I buy several things from Nellis each week. They are a great improvement over the previous auction that was there. The prices are fantastic, I often buy items at 25% of the retail price. On larger items the savings can be hundreds of dollars. The people are great, from the 2 ladies at the front desk to the attendants that that pull and assist in loading items in your vehicle. As other reviews have said some of The items are not perfect, most have been shipped a couple of times and may have scuffs or small scratches while others are perfect and new in box. A small percentage of times items are damaged or missing parts that were not noted in the listing. If they do make a mistake they will take item back for a full refund. I happily accept the small chance of having a return for the money I save. read more

Buyer Beware! The items at this auction are customer returns, damaged or missing pieces. Don't be fooled by items listed as new. I purchased a platform bed listed as new condition and found the head board split in half. Returned. Another platform bed listed as new, hole in side board. Returned. Microwave oven, new in box, door damaged. Returned. Treadmill listed as new, missing a box 2 of 2. Returned. Air conditioner listed as new was damaged. Returned and charged a relisting fee. Living 45 miles away my time and gas is worth something. Although some items are misrepresented, I have purchased some items that were good deals. Buyers pay attention to descriptions and photos. read more

I can't say enough good things about these guys! Each item I've purchased is exactly as described and the pictures show it all. Every employee I've encountered has been polite, informative and makes it a pleasure to do business with! The best part is, I've purchased items at a fraction of retail! Keep up the great work Nellis Auctions! read more

I like the new warehouse. The employees are very efficient and resolve any problems that I have had quickly and without hassle. They rate 5 star. My only problem with the auction is the website uses a lot of bandwidth and trying to bid and agree to terms can be frustrating while waiting for their system to get caught up. After the initial agreement (each session that you bid) the site works great and I have won numerous items that I enjoy. I have won a few items that were not complete or not what was shown and they took the items back without any problems. I have told my family and friends about the site and the fun I have bidding and the items I get. I recommend the site often. read more

It's great deals. And very useful stuff and most is new but only one thing that the costumer support needs to be more patient and respectful , but other then that this web is so easy to use and I really recommend it to family and friends. read more

My gf and I had an order to pick up that was a little over 100 pieces and her mother as well had an order that was a little over 30 and we we're running late. We arrived 10 mins after they closed so ended up keeping staff a little over an hour and a half past closing time. We called 30 mins ahead to see if it was ok and a rep in NV and she called down and we were givin the ok. Every staff member was awesome and very polite even tho they had good reason to be upset. Tanner was one of the first people to help us and was awesome, as well as all the staff. Sorry that was the only name I could remember but everyone was awesome. read more