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    Nelson Donald B Jr DMD

    5.0 (2 reviews)

    Services - Nelson Donald B Jr DMD

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    3 years ago

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    Townsend Family Dental Center

    Townsend Family Dental Center

    4.6
    (25 reviews)
    41.2 mi

    I am highly impressed with this practice. The staff and Dr Townsend are very knowledgeable and I…read morewill definitely recommend them to anyone looking for dental care. A+++ in my opinion!

    By all means, avoid this business if you struggle with any form of anxiety!! My daughter was a…read morepatient there for 2+ years and had extensive work done there during that time. When we first moved to the area, a dentist was a priority for my adult daughter, who suffers from a severe case of Social Anxiety so I first read reviews then reached out to Townsend Dental for an appointment. I sat down with who I thought was the office manager - but now I'm thinking she was front desk manager - regardless, I met with them, we sat down and discussed a treatment plan, I explained her diagnosis and struggles and I was assured that she would be placed with ONE dentist and ONE amazing tech during her visits. I explained that it was important for her to know them and feel comfortable. This I was promised, and my daughter went to several appointments with no trouble. But fast forward to recently when my daughter was told she needed more ($4,000) work done. I scheduled the appointment, sitting in the waiting room, she bursts through the door - her face so red I was afraid she was going to have a stroke, dental bib still around her neck. I didn't know what happened but tried to calm her and had her wait outside. I obviously wanted to wrap things up inside so I could check on her outside. Later I found out that what happened was the tech was working on a tooth that wasn't expected and so my daughter TRIED to question it but was ignored. She panicked and ran out. The failure here is on the staff that this tech and this doctor were NEVER informed of my daughters diagnosis and therefore were not prepared. It was a definite failure of communication. Several days pass (it took 2-3 days for the physical stress to dissipate) and I called the dentist office - thinking that we would discuss next steps and how to get her the treatment she needs. They however, were only concerned with the fact that they weren't compensated and lost $4,000. So they sent her a very cold letter saying that they no longer wanted her as a patient. I was shocked and honestly, it broke my heart!!! I tried to do this right so that my daughter wasn't hurt but she ended up hurt AND abandoned. This has been a MAJOR setback for her. Please be aware. I don't want anyone else hurt like my daughter was. Thank you if you read through to the end.

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    Townsend Family Dental Center
    Townsend Family Dental Center
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    Nelson Donald B Jr DMD - generaldentistry - Updated August 2026

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