Terrible customer service. Employees watch you in the aisles. Older female cashier was racist,…read moreincompetent, rude and needs more training.

Great place to do business with, they are very knowledgeable and efficient. I will be doing more…read morebusiness with them in the future.

I purchased a chainsaw yesterday. I was pleasantly surprised at the level of customer service I…read morereceived. The lady filled out my warranty, then we went outside where she filled up the gas and oil and had me start it. She wanted to make sure it was working properly before I left! This level of service is only seen in privately owned stores as this. Thank you so much!!

Can I give 0 stars? I rented a lawn edger this past weekend- been going here the entire 9 years…read moreI've lived in Chilli. Toms wife was there and helped a little. I expressed concern to both Maria and her son that the blade on the unit was wore out. Tom's son told me he would give me a replacement blade and the tools to replace it. The edger was crap- blade worn out. 114 degree heat index, I took a break then tried to replace the blade. Problem- the tools didn't fit- and Tom's son charged me over 9 dollars for the blade! Uploading new blade old blade pic, and of the original purchase receipt. There's a GREAT Family Owned Hardware Store in East Peoria, right by Thortons. P

Although I have been strolling thru the aisles for over a decade, and have always found the staff…read morefriendly & helpful, I was quite shocked on November 10th, 2020 to see no mask requirements on the entry door OR on any of the three employees. When I called two days later & had a very nice conversation with the day manager, he informed me that wearing masks were , "at the discretion of the employees." I politely stated I really didn't like wearing a mask either, but the national and global pandemic with recent spikes were quite alarming. The male manager on the phone informed me that I needed to , "really need to get my facts straight. "

Small town business for almost 100 years. Helpful and friendly staff who will go to lengths to make…read moresure you can complete your project. This is important to me since I am usually project challenged and know very little. I enjoy the store and will shop here every chance..avoiding the box store experience.5 stars

#1 - LOVE HWI stores! Small business owners who put a caring and personal touch on their service…read more This hardware store was exactly that. My daughter and future son in law moved nearby and we'll definitely come back for anything they need. Good prices and friendly service!

The man that helped my husband went above and beyond and figure out the problem in no timeread more

This is the classic massive corporate monopoly on all things construction, home appliances, and…read moreroot beer. Easy to navigate for a huge overwhelming setup, plenty to entice all needs and treat all woof peckers, us two guys quickly pulled out a bit of trim and noticed solid new ginger beer too. Lowes, Ace Hardware, and Menards continue to be my favorite yet it is awkward the billions harvested from this chain haven't turned into proper pay for employees.

I find that I can find a good selection of a variety of products. For instance I tend to come here…read morefor sugar free candies. My wife gets sugar wafers here, and I also find needed building materials.

Employees are very nice and attentive. The women outside answered all my gardening questions and…read morehelped me load the plants up! I always find something when I'm here!

Always quick to help me find just what I need and offer guidance on my project like a helpful…read moreneighbor

What a great family run hardware store. The owner was so…read morehelpful and knew exactly what I needed and had me set up and out of there so quickly. Sure the prices may be a little better at one of those big box stores but if you consider the amount of time it takes to park and walk into those places and try to find someone to help you and maybe never finding anyone as knowledgeable so I highly recommend coming to this place for your Hardware needs and you will get a great value of service and just what you need and advise how to use it.

This "old time" hardware store has everything you need, and expert free advice to go with it!read more

Great costumer service. A with a huge hunting selection from firearms to bows; As well as a rather…read morelarge selection of fishing and boating equipment. There is also a large selection of dog food from blue buffalo to purina.