Had my dryer vent cleaned. The vent clogged up in 3 month. 30 days shy from the warranty. I thought this company would accommodate since I did my whole house carpet cleaned as well on a different date. The manager named Ed kept trying to convince me to get a service plan meaning more money out my pocket instead of helping a returning customer.He got upset and loud over the phone because I refused. He also mention to change my vent hood for free if I pay for another cleaning,then change once I almost agreed to it. Not professional from Ed The service tech name Mike is great and knowledgeable I'm not sure if I would return I also wanted to book a furnace vent cleaning but he was so animated about the issue. He disregarded my request. I don't see myself calling the company again Please be aware. They just want your money without good service read more

Called them earlier this week because my roommate is moving out on the 31st (Wednesday) and the new roommate is moving in on the 1st (Thursday). We scheduled a carpet cleaning for the 31st. Unfortunately after notifying my old roommate, they need more time to pack up and they can't empty the room on the 31st. I called this company back to cancel the appointment and found another company who can come on the 1st. The other company didn't show up so I call this company back to check on their earliest availability. Someone from this company returned my call but they sounds hostile. They saved my name and my number to their phone and they make me feel bad for cancelling the service before. Even though I cancelled gave them a proper notice, more than 24 hours in advance. They need to understand that things happen beyond our control and we should try our best to make things better. Not being bitter and being unprofessional about it. read more

NEO Carpet Cleaning - Proper notice - Carpet Cleaning Near Me - Philadelphia, Pennsylvania

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DO NOT WASTE YOUR MONEY!!! If there was an option for 0 stars that would be my rating. I hired this company to clean the carpet in two rooms in my home. The smaller room was fine but the carpet in the master bedroom had numerous stains and debris left on it. There were certain corners of the room that appeared to not have been cleaned at all. I called them to inform them of the issue in hopes that they would redo the problem areas. The person that answered the phone was extremely rude and actually said that they are a carpet cleaning company, not "miracle workers". I requested to speak to a manager and was told that one would call me and she hung up the phone. I called back 3 days later after not hearing from anyone and was again told that a manager would call me back. I now have to hire another company to come out and finish the job. read more

NEO Carpet Cleaning - Carpet Cleaning Near Me - Philadelphia, Pennsylvania

I had new carpet installed one year ago. During that time, my carpet became significantly stained due to my use of pet enzyme carpet cleaner that stained the carpet even more. I contacted NEO in the off chance that the stains might come out and so I would not have to replace the carpet. I literally could not believe that NEO was able to remove the stains. Below are before and after photos. A special thank you to Mike from NEO who worked tirelessly to get this amazing result. read more

NEO Carpet Cleaning - After - Carpet Cleaning Near Me - Philadelphia, Pennsylvania

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The company sent out two men for carpet cleaning. The man who did this job said platinum service is the best service they have and it works well. But the result is, even the dirt on the surface wasn't sucked out. The service from this company is totally scam. They ask me for 350 dollars for that service. I am not willing to pay that because the service they provide is horrible. I told them I only pay them the regular, even the work doesn't worth that. They threaten me that they will sue me and see me in court. This company is 100% scam. I have no idea how they get that many positive reviews. If anyone sees this review please consider again about this company! read more

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Let's start with my carpets looked terrible. I reached out to a few companies for quotes and Neo worked hard to win my business. Than a friend of my sisters said he clean my carpet for even less. Let's just say that did not turn out well. So I contacted Neo Carpets again. Leo, who had provided the best customer service via email and phone, was gracious enough to honor his best quote and sent Ben to clean my carpet. Ben showed up right on time and did a fantastic job! The carpet is worn in many places but he made them look sooo much better. He even got out stains that I figured would never come out. I will definitely be giving Neo's name and number to my interested friends. Leo, thanks again for the fantastic customer service and pricing! read more

NEO Carpet Cleaning - After Ben's magic! - Carpet Cleaning Near Me - Philadelphia, Pennsylvania

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They showed up on time, did what they said they would do, and did a good job. We have an older dog who occasionally pees on the area rug. After NEO, there is no hint of her "accidents" and no smell. Would use again. read more

I recently purchased a new home and forgot to arrange carpet cleaning. Movers were scheduled and we realized at the last minute that we had a small window to get the house cleaned and ready. Every company made it seem impossible and was trying to overcharge us to get it done in time, until we found Max with Neo Carpet Cleaning. Max made everything easy and fit us into his schedule exactly when we needed. Ben and Miguel arrived on time and got everything done before the moving trucks arrived. Fantastic service and the house looked brand new and was ready when the moving truck arrived. We were able to move everything in and have the peace of mind that we would be done with the entire stressful process. Thank you for saving us a lot of trouble and making it possible to move in and get settled in immediately. Strongly recommend using their services if you want your home to look fresh and new. read more

NEO Carpet Cleaning - Ben making the carpet look like new - Carpet Cleaning Near Me - Philadelphia, Pennsylvania

I had never used NEO before, but I saw some good, positive reviews, so I decided to add this to my initial rug-cleaning contacts. Not only did they answer the phone right away, but were able to convey the information I needed to make a decision to book at that moment. The technician who picked up the rugs communicated his timing, and was very helpful about the initial assessment of our rugs (asian). One was a large silk rug which needed special attention. On returning the cleaned rugs, I was very, very pleased at the way they looked. Fresh, more vibrant colors for all 3 rugs, and the silk rug looked fantastic. They had also blocked or stretched the rug so it was even. This service is one that I am enjoying every day, and NEO and Ben's team did terrific job that I happily recommend. read more

Ben showed up ahead of time which worked for my schedule. He was super professional and explained my different options. Although they priced over the phone a lower quote the quality of the work is worth all of the money. Ben was very nice and even friendly with my chow dog that... sometimes can be mean. He completed the job above my standards! I would highly recommend Ben and Neo carpet cleaning! Check out the before and after pictures! read more

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By far NEO Carpet Cleaning is the best carpet cleaning service we ever had. Jeremy their service person was easy to talk to, did a great job. Clean, efficient, courteous and very professional. We will definitely use their services again. Excellent work!!! read more

Back in January I bought a couch off of Craigslist, and after bringing it home, I noticed some new and old stains. I called around to different upholstery cleaning companies, and ultimately decided on Neo carpet cleaning based on great reviews and affordable pricing. Making an appointment was easy, and Leo came out to my apartment within the same week. After Leo cleaned my couch, it looks brand new! Leo was professional, experienced and punctual. Yesterday my couch got a new stain from a headband that was bleeding black coloring. I googled a solution and decided to dab the stain with water and soap. This morning, I woke up and the stain was still there. I panicked and called Leo. He was able to squeeze me in today, and removed the stain within 5 minutes! I would hands down recommend Neo carpet cleaning to anyone interested in upholstery cleaning. read more

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I had a review over the phone for cleaning the sofa and the bedroom carpet for $129. I thought that was reasonable. The gentle man arrived on time, and he informed me that everything needed a "deep" cleaning. The bedroom carpet cleaned fine, the sofa was OK (but it's old). Here's the problem: The bill ended $689, including $57 tax. I just think that was outrageous for a sofa and bedroom carpet, for 1.5 hour cleaning. read more

Made an appointment and was quoted a 3-5pm time window. The carpet cleaning didn't start right at 3pm, but the time it took to clean a small hallway and a set of stairs was super quick, so it ended on time anyways and wasn't too big of a deal. Ben and Migel were very friendly and professional when they arrived, clearly noting down the price after taking a look at the cleaning area so pricing was completely transparent and there were no hidden fees. Just one note that there is a 3% additional charge to pay by credit card. The whole cleaning took only around 20 minutes, and the carpet looked nice and clean after. Would recommend! read more

I would definitely recommend this guys! They give you all the information and the options. You know what to expect. If something can not be done they will recognize that a head of time. I had different experiences with different companies before who over charge me. However with this fox everything went very smooth and I was extremely happy with the service and results! read more

The guy is still here but I'm reviewing now! AMAZING! I have 4 cats who have destroyed the basement carpet and unfortunately my Bissell just couldn't keep up. This guy came in and not only got the stains out but the smell too! It looks like new! And he's super hard working! He's doing my sofa right now and he is getting every single inch! No shortcuts! Highly, highly recommend. If you have pets, pay extra for the deep shampoo on carpets- totally worth it. read more

NEO Carpet Cleaning - Carpet Cleaning Near Me - Philadelphia, Pennsylvania

Neo Carpet Cleaning are the company to choose. Starting from calling the company I got a early date for service. Also I received a reminder of my appt by text to confirm my appt. My carpets were serviced by Chris who was very a respectful young man. At my apartment I'm on the second floor with different levels of stairs ,not once did he complained. He was very fast but proficient in cleaning the carpets. Being as though were in a pandemic he kept his mask on at all times. I am due for new carpets but he made them look new. I will definitely in the future use them for again. Stephanie S read more

Buyer beware,stay far away from this company as possible. Their work is horrible and thats stating it lightly. They are not professional, honest,trustworthy and meticulous about their work. They will rush whatever service YOU'RE PAYING THEM FOR so they can rush to the next job site.THEY WILL TRY AND SELL YOU ADDITIONAL PACKAGES AT A HIGHER RATE. AND IF YOU AGREE TO THE UPGRA7DE. Will do the work so poorly that they will admit that their not satisfied with the work they've done and charge you for what you initially asked for. I've tried calling to express my concerns of the horrible job done. Only to receive a phone call from a person who said he was the owner and that he doesn't normally send another crew out to redo a steam cleaning but he would do so at an additional cost to me. I was told that the tech has a two hour window to complete the service and move on to the next site. So the tech came in after 2pm cleaned his brushes in my bathtub for approximately twenty minutes. Set up and supposedly shampooed 3 rooms a hallway and down the stairs. Went out got the steam cleaning machine and proceeded to do the same. Packup get paid then leave a little after 4pm. So I'm asking how much of a proficient job can be performed in such a short time? I even sent pictures of how dirty the carpet still looked. So if anyone reads this just please Im warning you. Spend your money elsewhere because this scam business is a money grab period. And are not deserving of anyone's patronage and hard earned money. read more

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Very dissatisfied. 30 minutes to clean 2 bedrooms?! Didn't work on traffic areas--once over, I'm done; in a big rush. No disinfecting. Let puddles of water on the hardwood floor at the front door on his way out. Wanted double the money to work on 12 sq, ft. of trafficked area. Close to being a scam. read more

I live in New York and I own 3 rental apartments in Philadelphia, after being use of doing business with major companies I decided to hire a local owned business. I have to say the service was excellent, the results were amazing and the price was very fair. Thank you Neo, I will definitely be using your services again in the future and I highly recommend!! read more

Price gougers with mediocre service. 230 bucks to clean a 10x10 carpet. The boner garage deluxe wash is the same as renting your own machine and doing it yourself. read more

Thank you so much guys for helping me the other day ! I thought that my carpet is dead and gone lol but thee guys literally calmed me and fixed the issue , I'm so happy with how it looks ! Feels looks and smells like new ! Highly recommended will definitely save your number ! read more

Ben cleaned the rug in my apartment yesterday since I was asked to get it cleaned by my realty company before moving out. He did an outstanding job and was very professional and friendly. The job only took him about 30 mins to complete and I was very impressed! Definitely recommend this company and Ben especially. read more

I had a custom made tweed couch cleaned by Ben on the same day I called NEO Carpet Cleaning to request an appointment. Ben was very consultative and provided me with many cleaning options. My couch (one of my favorite possessions) looks brand new! Ben also gave me great maintenance tips as well. The entire process took about 45 minutes. NEO Carpet Cleaning is the only upholstery cleaning service I will use moving forward. A+! read more

Literally just recieved service from this company less than an hour ago. I wasn't impressed. Yes the price quoted was for steam clean. When the tech got here he quoted double & triple the price for deep stains. (Which my son removed with cleaner & an brush). I'm giving them 3 stars because they did remove about 50% percent of the dirt. But I wouldn't recommend this service. read more

Had my carpets and area rugs done today and very happy with the work. The price is reasonable and the work was done quickly and efficiently and with a smile. Certainly would recommend to others. read more

2 stars because he showed up on time. It's 12 a.m. and I just finished (Re)shampooing my carpet with my Bissell Essential Complete. Steam cleaning your carpet is pointless! (Pics prove it) The other issue that upset me is when I made my appointment I was not told of the 3 different levels of services provided. I explained that my carpet is very dirty and not once did he make a recommendation of a different method of cleaning. Which lead me to believe that they only use one method and it'll be sufficient. The price I was quoted over the phone was for steam cleaning apparently. Since I work full-time I asked my father to let them in and left the money for him to pay them. It was only then that 2 other options were mentioned to my father but I only left enough money for what I was quoted and a possible tip (if it looked good afterwards). needless to say, my dad didn't tip them and I'm glad he didn't read more

NEO Carpet Cleaning - The dirty water I dumped in the toilet after cleaning myself - Carpet Cleaning Near Me - Philadelphia, Pennsylvania

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To start they did a great job but after some negotiating. I told them the issue- that my dog hsd and accident on my sectional- I was given a quote of $119. When they arrived after using words such as deodorizing, shampooing, deep clean, the cost quickly changed to $280. More than double. That this was the only way to get the smell out. After some negotiation and them texting their boss the price went down to $204 with taxes. The result was great but the process was frustrating. Don't trust the quote. Even if you do explain the problem fully beforehand. read more

Great timely service today. They fit me in last minute and were very friendly and professional. The carpets looked great. Dor and Pablo were the guys who did the service and they were excellent. Would definitely use them again. read more

Great service, timely pick up and delivery. Definitely going to use again! Highly recommend!

This guys where THE BEST. They came on time! Cleaned my bedroom professionally and removed all the stains. Very friendly and kind people and I'm REALLY pleased to work with them. I recommend 100% read more

NEO Carpet Cleaning - Carpet Cleaning Near Me - Philadelphia, Pennsylvania

Yoav from Neo was excellent. He provided great service in a timely fashion. Would highly recommend this company to others who are looking to have their couches or carpets cleaned. read more

Excellent response times for both communicating and scheduling residential stair cleaning, options range from steam cleaning to deep shampoo. We were satisfied with Neo's professionalism and would be pleased to use their services again in the future. read more

As a Property Manager we count on our vendors to help us to provide a clean new home for our clients. Chris the technician from NEO is just amazing. Kept me updated about arrivals and when he was finished he called and went over exactly what he did. Chris is very professional as well as the office staff that scheduled my jobs. Looking forward to working with them more. read more

I hired Neo cleaning to clean the carpets in my center city apartment because my wife and I are going to be having a baby soon and she wants everything super clean for our little guy to crawl around on. We wanted to use organic baby-friendly products, and when Ben and his team arrived they showed me everything they would be using, broke down the pricing (which was very fair), and did a thorough and professional cleaning. They were super-friendly, the apartment looks great, and Ben even took it upon himself to take out some of his tools and fix a broken door in our place (but don't tell my wife because she's been wanting me to fix it and I'm definitely going to take the credit). Yes it was just a couple loose screws but it shows they were happy to go the extra mile. I would, without a doubt, use Neo cleaning again. read more

They were right on time, very professional, price exactly the same as agreed upon prior and very efficient! Did a very good job. Highly recommend them. read more

Ben and Max cleaned my sorry looking carpet today and I was amazed/happy with the end result! This carpet cleaning team has Great work ethics and Knows How to clean carpets! So if they look at your carpet and Suggest the Shampoo or Deep cleaning, Trust them! They are Not just trying to get more money out of you! They want a Happy customer! read more

We had a great experience this morning with Benny from NEO. We had originally only intended to get our free estimate and then decide later about services, but since Benny was able to clearly explain to us our options, anticipated results and available discounts, we had him start right away! We had originally asked about two sets of stairs and one short hallway (quoted at $117 for a Level 1 steam clean, $192 for Level 2 shampooing and $246 for a Level 3 deep clean including sanitize/disinfect), but we eventually decided to forgo the entry level steps to save some money (new quotes were 1-$79, 2-$139, and 3-$197). We ended up choosing the deep clean option for just one set up steps, the landing, and upstairs hallway for $197 and I have to say it looks, smells and feels great! The dark, greasy patches from general wear that we were concerned about are much lighter, almost invisible and we are quite happy with the results. Lugging all that equipment up and down two flights of steps steps did not look easy - These guys bust their butts for sure, so we were happy to tip our guy well! read more

Will never be using their service again. Did a great job cleaning my carpets, however the customer service was horrible!! The customer service reps quoted me a price via phone and did not explain that it was just an estimate and when the technician arrive, he quoted me a price double my original estimate. The technician also arrived two hours AFTER my scheduled 2 hour hour block. Just completely ridiculous. If you have an option, choose another company that will commit to the promised time and accurately explain their pricing. read more

I left for the weekend,and left my dog with my roommate. He got sick and did his needs on the carpet. I contacted Neo Carpet Cleaning, they came right away and did a fantastic job. They were super professional and made me feel at ease even though I wasn't there. My roommate called to thanked me for taking care of it from far. Will definitely be using their services in the future. read more