Staff super helpful, Anthony was great. The store is like a little community of like minded bike…read moreenthusiasts.

This store is terrible the employees are slow, they can be taking care of you and just turn around…read moreand walk away to another customer. I took my order back for a return they made me place a new order stood with the other items and never processed the return

The work is wonderful but the cost for new soles and heels was 60.00 which I thought was quite…read moreexpensive but you get what you pay for.

I thrift and I've used this place several times. They are awesome. But that doesn't describe it. I…read morepurchased all leather cowboys boots with faded painted leather, and a torn toe. The heals were crap- it was a long shot for me. But I purchased them cheap and figured why not? I brought them in, they promised nothing, I expected little- and HOLY CRAP- they are gorgeous. The boots look brand new. The price? $80 bucks. Seriously? These boots will now last me forever. Not only are they masters in leather repair, but they are reasonably priced, always open and- ready for it- Nice people. I totally recommend and am a repeat customer and will continue to be a customer. Thank you for everything

Dropped my grandsons quad off In February of 2025, for warranty work now it's now the end of June…read more2025 and they said come and get it. They were unable to repair it so much for factory authorized repair facility Nothing changed except them running out the quads warranty. It was brand new with a check engine light not going off. It was beyond their mechanical abilities to resolve. Maybe a good place to have a tire repaired not much more

They charged me for a service that wasn't requested and proceeded to charge me for it, I called ask…read morethem what happened and why they did it when I did not ask for it, they agree to refund me and the call ends. 3 minutes go by and the owner of the business calls me and starts yelling at me to bring the bike back and tells me to never come back, horrible people takes much to long to do and very over priced for knock off materials they sell wouldn't recommend

A rude worker named "Jeremy" very tall , goatee & gray hair .. guess he doesn't care to sell any…read moreproducts .. 2nd day in a row I was treated like shit & "Jeremy" was zero help & have smart comments about choosing helmets .. the guy should be doing Uber eats where he doesn't need to speak to anybody .. cycle gear lost a good customer , went there to buy 2 helmets so they lost out on over $600.00 as well ... get better employees that actually want to work & help customers & not just stand in a store all day not helping.

The salesman at this location was very knowledgeable on everything in the store. He gave me great…read morerecommendations on clothing, gloves, helmets, etc. I do not live in NJ, but I will be visiting this store again.

I have called them 5 times about an issue about a flooded carb trying to do their pick up service…read more all 5 times i get told that they gave the information to their manager and that they would remind him to get around to calling me. i call at 10:20in the morning and never get a single call back all those times. i honestly would not recommend with the amount of unprofessionalism and disrespect that i faced as a customer.

Last min 1 hour before closing brought a rim and tire to be mounted and balanced (normally I would…read moredo these things myself but sick as a dog) anyway friendly fast and fair service, I'm a definite return customer

I've made small purchases at cycle gear before never had any problem. Today I walked in for an…read moreemergency helmet buy since my old one decided to give out while riding home from work. Long story short the screws to my visor came out. Walked in, greeted by Jay and another employee. Two very happy people. Nothing but good energy. Jay assisted me in buying a helmet. He asked what I was looking for. I gave him my pointers. He went about his business, soon as I made eye contact with him anytime he would answer my questions right away. He let me try on helmets no problem. If I was deciding between 2 he gave me pros and cons about each one. Then when I went back to being lost on which one to buy he wouldn't hover over me which I liked. I like having space to think when making a larger purchase. Ended up coming to a decision quick because of his help. I also bought a Cardo headset for my helmet. He uninstalled my old headset off my old helmet so I can sell it to someone else then proceeded to install the new cardo on my new helmet. Nothing but great vibes from Jay and an amazing help today. Walked out happy. He even helped me connect my phone before leaving just to make sure I was good to go. I definitely recommend getting help from Jay on helmets if your looking to buy. Just my opinion from experience. I will be returning to buy a jacket soon.

I went here to buy a helmet. I already had an idea of which I wanted but I wanted to try them on…read more When I told the guy working he waved his hand like there they are. Then got more condescending and obnoxious from there. I told him the features I wanted and he said that's it like it wasn't enough information. Then when I asked where the lever was for the visor he said it's on the left. Because when you ride a motorcycle you don't want to take you hand off the throttle like I never rode one. This was after I told him I had a HJC IS max which has the lever in the middle on top. When he handed me the box with my new 600$ helmet I said I wanted to try it on before I left. He got annoyed and said it's the same helmet you just tried on. This is after a whole 7 minutes of his time. I tried 2 helmets and said I'll take that one there was no one in the store so I don't know what his hurry was. Ive heard good things about this store which is why I went but I won't go back. I can spend less money and get insulted and abused. So after riding with the helmet for a week I realize I should have gotten the medium not the large that he insisted on. He never measured or looked at it in my head. He just said how does it feel. It says helmet experts on the sign. I would definitely disagree with that.

I am a collector of Ducati motorcycles and vivid passionate collector of the newest and best gear…read moreavailable. Dainese has been my favorite brand for decades and the experience of shopping at the NY store has been one of the best selection and service worldwide. I often go out of my way to visit Dainese stores in countless cities around the world (Italy, France, Japan, US, Germany, etc) and the New York shopping experience by far has been my favorite thanks to Victor! His attention to detail and a tailored experience by far has always exceeded my expectations. Thank you Victor!

Service is top notch! None of the typical attitudes you can encounter at motorcycle shops. Team was…read morefriendly, knowledgeable and extremely helpful. I will go out of my way to use them when I need any gear!