My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on South Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them. read more

My Surface 3 wasn't starting and from everything I found online it was unrecoverable so I ordered a new one. I called on Monday and let Michelle know that though my computer wouldn't start, I understood that the hard drive was still good and I needed to transfer the data to the new one. She was very nice and set me up with an appointment for Thursday with a 1 hour arrival window. As a business owner, I understand that because some problems take longer than expected, scheduling service calls isn't an exact science. The most important thing is communication. James ended up running a little late but he handled it perfectly. He called me with 10 minutes left in the window to apologize and let me know he would be a few minutes late, which he was (3 minutes). In my experience, if someone is 3 minutes late they consider that on time and they certainly wouldn't call and give a heads up. As far as the service call goes, not only did he get my new computer set up, he figured out what was wrong with the old one and got it running again. Ending up with 2 working computers never entered my mind as an option. James made sure that he took care of everything I needed and helped me with a few things I didn't know that I needed. It's been a while since I've had a set IT resource so it was very helpful to talk with James about the other services he could help me with in the future. I will definitely call Nerds and James the next time I need IT help. read more

I had James from Nerds in a flash yesterday, James came out and determined my hard drive had issues, when I first called I was quoted $99 for the home visit, however I was charged $299, when I called today and spoke with Michelle she informed me that because my issue was a hard drive they charge $299, I was told that after agreeing to the repair the $99 would be subtracted from the cost, I was not told if it was a hard drive issue the cost was $299, and the standard cost would not be subtracted, Nerds has my computer so I am stuck waiting 3 to 5 days to get it back, Do Not Use This Company they are a rip off read more

My computer after I rebooted wouldn't come on and just ran an error message across the screen. I tried everything I could but I'm not techie. I used Yelp request a quote and three businesses responded. One only does Apple products, One was less expensive but I had to travel and drop off my box, and James from NIAF. I sent up an appointment the next day. James arrived on time and was masked ad kept his distance. Turns out one of the cables for the video was disconnected in the back of the box. I was pissed at myself for not checking this rookie mistake. James ran a check on my video card, searched for updated drivers, and ran a detailed check on my box for malware. Yes, even with Norton running, I had lots of malware. The flat rate of $125. was paid and James was on his way. He did explain everything he was doing so I wouldn't panic. read more

Charged me full price and killed my motherboard and failed to figure the problem. I was charge $125 for the diagnostic and they destroyed the mother board upon trying to reinstall windows according to the new technician i brought my pc to fix after this company failed. On top of the $125 the tech wanted to charge $250 to take the computer to diagnose and also another $125 to rush fix it which would be 4 to 5 business days. How rude was I to ask for my money back which they refunded $25 since the could not diagnose the problem but keep $100. Don't use this company as they well keep trying to squeeze you dry for money! Never again! How the tech left the pc that caused it to clock out... read more

Nerds in a Flash - IT Services & Computer Repair Near Me - Austin, Texas

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They are prompt, professional, have solutions, and don't treat you like you're stupid!

I have worked with Nerds in a Flash for about 5 years; specifically with James Allen. James is fantastic. My experience working at Hewlett-Packard and Microsoft across the globe, with some of the most talented professionals, (especially internal IT Support), James is as good as any I have worked with. His technical knowledge is fantastic and up to date. His ability to diagnose and recommend solutions is first-rate. His approach is thorough and precise, with a superb level of people skills and high EQ, (Emotional Quotient). Bottom-line, he is professional. Always early/on time. In constant communication. He confirms appointments well in advance. Listens to the issues. Passes on his knowledge and recommendations selflessly. Delivers the finished result satisfactorily, whether it is a fix/optimization or a transfer and setup of a new laptop. All wrapped up on a foundation of respect, politeness, courtesy, and a fabulous caring work ethic. He loves what he does, and he loves the company he represents. I thoroughly recommend James and Nerds in a Flash. Get his number in your contacts. You will not be disappointed and knowing you have him on your extended team will let you sleep better knowing he is a call away for any computer/technology support. read more

Computer repair companies aren't that common around here, so I was lucky when these guys were available, and available next day. I did have a problem that stumped James, so he had to take it back to the shop. After working on it many hours, he brought it back 3 days later, completely reimaged and upgraded, problem solved. There were a number of post- reimaging tasks to be performed, and he stayed around to work through them with me. Even coming back when I couldn't find some of the data he'd restored. Definitely a good company, and a great guy to work with. read more

Use them all the time. Service and fix my sons gaming PC and laptop and just recently did some very successful data recovery on a mac that would no longer boot up. And they come right to the house--don't have to bring them anything. Would recommend them to anyone and everyone. read more

I phoned in my request for service Tuesday morning and got scheduled for a technician to come out Wednesday afternoon. And, right on schedule James came out to my house, sat down with me at the table, and diagnosed and explained the problem and suggested solutions - all within the hour. The computer was fixed just in time for me to take it out of town with me Thursday. Whew! Great work! read more

Anxious about calling a computer service company out of the blue without having any personal knowledge or referral from someone that I trust. I was set at ease right away, James arrived within 45 minutes of my call and diagnose a bad hardware SD drive within minutes. System repaired and returned 2 days earlier than estimated and everything working perfectly! I wont hesitate to use James and Nerds in a Flash again! read more

I was very impressed with James, he helped me a great deal, was very professional, and was concerned about the task at hand on my behalf. Got what I needed to get done in a more than timely manner. Thank you James. read more

I contacted Freddy based on a recommendation from a friend. I had annoying pop-ups that absolutely would not go away and a search engine that insisted it knew what I wanted even though it didn't. Freddy worked quickly and efficiently to clear up the annoying problems and also cleaned out a bunch of unused programs that were slowing my computer down. I would not hesitate to call him again. read more

James helped sort out several small issues quickly, explaining what he was doing as he worked. He is very good to work with. read more

I have used Nerds in a Flash for years and have never had a bad experience with them. They are prompt, professional and knowledgeable about all computer issues. The quality of their service and products is well worth the reasonable price. read more

James with Nerds in a Flash came right over and fixed my webcam issue so I could continue to deal with online school. He recommended a better HUB for me that would help me deal with all these accessories I have. Because the fix was so easy (for him) he also checked out my machine and got rid of some programs that I don't use. I moved my laptop a few days later and I panicked because I had to revert back to the laptop camera and I called him and he helped me over the phone switch it so I could use the laptop camera. These may seem like little things but when you're in online school and having to do skills check off in front of your professor via Blackboard Collaborate, it is very significant. James is my computer guy from now on. He's very dog friendly too. read more

James Allen has relieved my computer stresses. He is very knowledgeable and professional. I appreciate his kind expertise! Thank you James! read more

I truly had bollixed up my computer. James came to the house, assessed the situation, and proposed a solution that both fixed what I'd messed up and gave me a faster and less-vulnerable computer. I've used this company several times in the past and have been very satisfied with the service I've received. Hope I don't foul up again, but I'll have no hesitation called the company for help in the future. read more

I've tried another company before, and they let me down. Nerds in a Flash went above and beyond compared to them. I never had to leave the house, technician came to my house, found the problem, brought it back to my house all within less than a week. He personally installed it all back and stayed to answer all my questions. Best of the best! read more

I was unable to access some websites. James came on time and fixed the problem. He also optimized the operation on my computer and answered all my questions. Overall I am very pleased with his service. read more

Little higher labor charge than I would have liked but my laptop is working again. Required two visits to my home.

James, w/Nerdsinaflash, called ahead immediately after I made appointment online(easy). He clarified what I needed & told me specifically what he could do, when, & how long it would take. He arrived promptly, evaluated the issues & returned with the necessary items timely as promised. He was clearly technically astute, professional and friendly. Extremely pleased. I will call on them for all my future IT needs. read more

On time .... Even though there wasn't anything they could do for me I appreciated the professionalism!

I called the Austin number and got transferred to customer service. The representative picked up the phone and said "hello". Nothing else not "how may I help you" , "what can I do for you" ...nothing. I asked "is this nerds in a flash?" The response was "uh-huh." I was obviously bothering her. So I said thank you, good bye. read more

It is not easy to find a responsive and competent IT company in Austin. Nerds in a Flash were prompt, competent, thorough, and efficient. Before hiring Nerds in a Flash I had wondered if I could find a competent IT professional for my business. I was concerned whether such a company existed based on the experiences of the past two years with two other (reputable-seeming and well-rated) IT companies. These companies messed up basic tasks so badly that they offered a refund without my needing to ask. Here is what that looked like: one company did not back up my computer settings in Outlook before trouble-shooting Outlook. This is basic due diligence- first create no harm. This obviously meant that I had too much at stake to trust them a second time. They offered me a full refund. Another IT company with many good reviews and starting with the letter F was tasked with setting up a new email account for me. In 2019, and for business purposes, this IT company did not set up the account as IMAP. This means that if one emails from their cellphone, it's not synced with Outlook and vice versa. This is obviously very problematic for business emails and it is a basic practice to have IMAP for business purposes in the modern world. I was told I was an 'advanced customer' for caring about IMAP. The company also tried to sweep their error under the rug. The two stories above illustrate concrete examples of Nerds in a Flash's competition. The choice isn't even a choice. I am thrilled to have competent, reliable professionals to help me with my IT needs. Being able to trust them is a HUGE relief. read more

Had a problem connecting new hard drive and in the process of trying to fix it messed up my pc even more, took James Allen from nerds in a flash like 2 days to totally fix my pc back to better than before. Highly recommend read more

Nerds in a Flash and their tech James Allen are excellent. I needed a new computer, and he set me up with one from Nerds in a Flash that is reasonably priced and tailor-made for my needs. He updated my Microsoft to 11, but configured the system so that I have had no problem with the transition. James is very knowledgeable and responds quickly to my inquiries. It is such a relief to know that my system is protected and that I can call anytime a problem might occur and get an immediate response. I love that they come to my house. read more

Nerds in a Flash saved my day! My computer was acting up, and I rely on it for business. Nerds in a Flash arrived within two hours and had the computer up and running in another 30 minutes. I'm sorry I don't remember the name of the technician who came, because he was friendly, professional, knowledgeable, and very helpful. I would not hesitate to call them again, and recommend them to anyone who needs computer assistance. read more

Summary: they may or may not know their stuff, but be very careful as their corporate is extremely greedy. I like to support the local businesses whenever possible, since shutdown policies prop up big corporations, so I went with the nearby Nerds in A Flash. Thinking I could just drop my laptop off and see if it would be even worth trying to repair it, I was told over the phone they can only come to you and wouldn't answer anything until then, but the rather large housecall cost would be deducted from the repair. Long story short, I was told within several minutes my laptop was not really worth saving (I agree it was probably the motherboard) nor could the data be saved. So the company charged me effectively $600/hr to tell me I wasted my time and money. I asked for at least a reduction in the charge since they charged a lot for effectively little work. Their repair rep called their corporate offices and was told a flat no, they don't do any discount even under such circumstances. This is extremely greedy, and I would steer far, far away from them unless you can somehow work something out beforehand so they can investigate whether your kind of laptop can even be fixed or have the data saved before you agree to pay. And I highly doubt a phone rep would do that. read more

I had a power supply issue with my Lenovo laptop. I contacted Nerds in a Flash at 8:30AM and James arrived at 11:00AM. James diagnosed the issue quickly and correctly. I will call again if I have additional issues in the future. read more

James did an excellent job analyzing my son's computer and fixing the water cooler. He also patiently sat with my son and explained everything to him. He was awesome! read more

Honest fair service with decent prices. They get the job done quickly and come to you which is a bonus!

My laptop stopped booting up and I needed help getting it back up and running. Same day evaluation at my home with James from Nerds in a Flash. Very competent and explained what he thought was going on and what repairs were needed. He took my laptop to complete the repairs and provided it back repaired and with all of my data. I was very impressed with the timeliness of service both on initial assessment and actual repair / completion. Communication was excellent throughout. Pricing was reasonable for the services provided, in my opinion. I would definitely recommend them and would have no issues choosing to utilize their services again in the future. read more

Call and request James Allen. Super friendly. I don't know about everyone else, but my life is on this computer. The thought of losing it all sent me into panic. James knew what he was doing and that goes along way in the healing process, I can tell you. Quick, and professional. Call before you really mess things up like I did. read more

Great service! We've used them for years to service and purchase our personal computers and they are highly reliable.

They weren't able to help me on this project, but they were very responsive and quick to help me know where to look! Great work Nerds

On a positive note, James was prompt and polite. On a not so positive note he was unable to figure out my printer issue and proceeded to try to charge the full price for the visit. The issue wasn't even diagnosed. He had to pretty much do all the things I tried prior to reaching out to this company. In fact, he was Googling the issue from my computer. Not a problem, just don't try to charge me as though something was actually done. I do not mind paying a service call fee for any service provider to drive all the way to my home to attempt to solve a problem but trying to charge your full rate is a bit much. read more

WOW! What a great company! My mom needed her laptop cleaned up after a possible phishing incident and Nerds dispatched James the same day to their home. While he was there, he also cleaned up my dad's laptop and he couldn't have been more patient or kind with them. They both raved about the experience and they are not always easy to please! The price was more than fair and we'll definitely be using James and Nerds in a Flash again. Thank you!! read more

Nerds in a Flash made the panic of a dead computer into a non-event. The desktop crash in an automatic repair loop in the absolutely worse moment. I can't say enough about how easy this process was and how much I learned about my system even beyond solving the problem. read more

I have had Nerds in a Flash (first Kelley, now James) take care of my computer needs for years and highly recommend them.