Since I saw Daisy (formerly Jing Jing) was under new ownership with new staff, I decided to give…read morethem a shot on Friday (a rainy Veteran's day).
Overall, I'd say my specific experience was closer to 3.5 stars, but I'll bump them up to 4, giving the benefit of the doubt that some issues detailed below were beyond the control of the therapist and spa.
The good:
**Mary is a fantastic massage therapist. She was communicative, friendly, and responsive when I asked for adjustments/changes. She understood what I wanted to have her focus on and did a great job. By herself, it would be a 5* experience.
**The spa is clean and relaxing. Both the massage rooms and the restroom were in great shape.
**New Massage tables - at least when compared to my previous experience with Jing Jing/Daisy.
**Very affordable, especially with the cash discount for a one-hour massage.
Things that could have been better, but I'm not docking a star for:
**The night sky ambiance (noted in other google and yelp reviews) wasn't offered - but giving that I'm face up for only about 10-15 minutes, it isn't a huge thing.
**Similarly, their website mentions essential oils and hot stone, but again, these weren't offered/discussed. Depending on the cost, they might have been added to the massage.
The things that made my overall experience less than stellar:
**I called around noon, and made an appointment for 3pm. I arrived around 2:50, and Mary came out of one of the rooms to meet me. She told me things were a bit behind, and it would be 3:15, and showed me what room I would be in. At 3:15, she came in, and said the previous customer was just finishing up. However, by the time the previous customer dressed, paid, and perhaps Mary flipped the room, it was 3:30 before she started with me. So we are a half hour behind the original time.
**Mary was also quite busy with being a receptionist - she answered about 5 calls, and had to leave the room to attend to other issues twice. The interruptions definitely affected the flow of the massage. I don't know if they were short staffed, or extra busy due to the rainy federal holiday.
**Despite losing some time due to the interruptions for when she had to leave the room, the session ended promptly at 4:30 - no extra time given to make up for time that I was not the initiator of missing time. Most times for the phone she continued the massage while quietly talking to the customer.
**At least for my session, the door was kept slightly propped open by a plastic spray bottle on the floor. Not exactly private, especially since I was in the room right next to the lobby.
If any one of the above things had been an individual incident, I probably wouldn't think much about them. But when they all occur on the same visit, well... the whole is greater than the sum of the parts... Maybe it was just a rough day for them. Hopefully my next experience will be a little smoother.