I initially had a positive experience at Nevada Spine Clinic (Dr. Christopher Fisher's office), and I even left a favorable review. Unfortunately, what followed has been a complete breakdown in continuity of care and communication. I was treated for lumbar radiculopathy and lumbar spondylosis and previously underwent a nerve ablation at this clinic. As part of my treatment plan, I was prescribed a SAM (Sustained Acoustic Medicine) wearable ultrasound device. The first two prescriptions were handled without issue, and I used the device exactly as directed. It worked--I experienced real relief in both my lower and upper back. I even told PA Rosa directly that the device was helping. When it came time for a continuation prescription, the clinic abruptly refused and told me to "go back to my primary doctor at the VA"--with no coordination, no referral, and no clinical explanation. This was a treatment they initiated, yet there was no plan to ensure continuity of care. What followed was even more concerning: * I left multiple messages with Bridgette requesting a callback * I spoke with Flora, who identified herself as Dr. Fisher's scheduler and supervisor over scheduling staff. She stated she would follow up, she never did * I left additional voicemail messages and received no responses No patient should have to chase down basic communication--especially while dealing with ongoing pain. While my ablation was done some time ago, the VA had been in the process of coordinating further treatment for my upper back. After this experience, I no longer feel comfortable returning to this clinic. The result of all of this has been a gap in care, increased pain, and unnecessary stress trying to navigate something that should have been handled by the treating provider. Due to the seriousness of the breakdown in care and lack of response, I am preparing to file a formal complaint with the Nevada State Board of Medical Examiners if this is not resolved. From a patient perspective, the following issues are particularly concerning: Failure of Continuity of Care: The clinic initiated and managed this treatment. Abruptly discontinuing support without ensuring proper transition or coordination with another provider represents a breakdown in continuity of care. This raises concerns under NRS 630.306(2), which defines unprofessional conduct as failure to provide medical services in a manner consistent with accepted standards of practice. Lack of Medical Justification: No clinical explanation was provided for discontinuing a treatment that had already been deemed medically necessary and was actively benefiting my condition. I communicated directly to PA Rosa as well as ancillary staff that I was receiving relief from use of the device, yet this was not meaningfully considered. This may fall below the standard of care under NRS 630.301(4). Absence of Care Coordination: I was not provided a referral, assistance transferring care or prescriptions, communication with my primary care or VA providers, or any structured plan to avoid interruption in treatment. Failure to coordinate care in this situation may constitute patient abandonment under NRS 630.3062. At this point, I am simply requesting appropriate follow-through on the care that was already initiated. Specifically, I am requesting that the clinic issue the third prescription for the SAM device. I am sharing this so others understand that while initial visits may go smoothly, follow-through and patient support matter just as much. In my experience, that is where this clinic failed. And as a side note, the front door says "exit" but it's actually the entrance to the clinic. It's very confusing for new patients. With all of the money they make, someone should get that fixed so that people are not walking around the building looking for the entrance. read more

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I had an appointment this morning for 8:45a at the NV Spine Clinic, but when I arrived I was told it was for 8a. Pearl, the receptionist, was extremely rude and condescending when I showed her my text for 8a. She was so rude that I don't understand why she is in a position to deal with the public. read more

Omg. I can't give them 0 stars. I just now read many of the reviews. If I'd known That the support staff suck, I would have NEVER used them. Support staff are actually about 90% of your interaction. you only see the doctor once or twice and that's it. Here is my review: I had an appointment and I saw the PA and the doctor for my first visit. And then my next visit was to the hospital for surgery. Then on the day that I went home, Is when I started trying to communicate with the support staff And that's when the problems started. I have to tell you without a doubt that ALL of their support staff suck and the doctors Need to just get rid of everybody and start Fresh. I have been there for followups, when there's been no clients around, And the support staff don't do anything but play on their phones. On one particular day I was in excruciating pain and I called and called And it wasn't until 2 days later that I finally got a hold of A lady who is the Doctor's girlfriend or wife. She was very nice and got my medication sent to the pharmacy right away. However, To be in pain for that long is unacceptable. Now onto Weeks later. I needed some paperwork and medication. I called and left messages and followed up with many many emails. The staff do not respond to emails Or voicemails. After days of trying to reach them on the phone and through email, I then decided that I was going to email them every 30 minutes and I told them this in an email. Yeah, they thought I was bluffing until they realized I was sending an email every 30 minutes. And then they finally reached out to me after many many many emails. Now, I was just recently released to full duty. And of course, they needed to fill one more prescription and get me some paperwork and guess what? I'm at my 5th email in 3 days with 0 responses. Come tomorrow , I will be sending them an email every 30 minutes Until they get their shit together. In closing, the 2 doctors that I ended up talking to are absolutely great But all of their support staff suck. I would recommend to NEVER use them. their reviews speak for themselves as it looks like everybody's complaining about the same thing..... staff. Update..... It took me 16 emails Within 4 hours and I got 0 responses from them during this time. It was the 17th email where they responded with my paperwork where all they had to do was check a box and put a date and sign it. Ridiculous. Ps.... I don't say this lightly but do NOT use them!!! read more

This is my second surgery with Dr.Poelstra. He did a Posterior Revision L2-Pelvis and the surgery with an ACDF C6-T1 with disc replacement at C6-7. The very next day I felt like a brand new person. The pain I was having in my lower lumbar is hard to explain but, it just felt like this constant, gnawing, crunching pain that would resonate all the way down to my toes. I would tell my friends I feel like a crunching bobble spine lol. I had grown out of my old hardware and even had some broken screws in there. After being turned away by other doctors I thought I would always have to live with this pain. The only reason given was that it would be a surgery they weren't comfortable performing. I'm amazed at how quickly I've recovered. Dr. Poelstra and his staff have done something that I thought wasn't possible. Given me a whole and functioning spine with about 90% less pain. It has only been a month since the surgery but wow! I feel like I have a whole new outlook on life, excited to wake up in the morning and to be able to just walk outside and bend over knowing I'll be okay. Knowing and feeling like I have a stronger spine is just fantastic and I'm speechless lol. Thank you very much with all my heart thank you ^_^ read more

Nevada Spine Clinic - Lower lumbar rebuilt - Orthopedists Near Me - Las Vegas, Nevada

It's been a month. Why tell me you're going to write a referral and then not do it, ignore me when I call and leave a voicemail. This is not fair to do to people. Do I really have to pull up to get you to care enough to get the referral done? Dr Lee is great but do not trust the staff, they will neglect you and gaslight you like you did something wrong do to their laziness/incompetence/apathy. Thanks for lying to me and leaving me hanging, shame on you! read more

Top notch care from start to finish. Excellent diagnosis with top notch surgery to correct my issues. Plenty of PT prescribed for smooth recovery. The range of motion in my neck after recovery is amazing. read more

I had a great experience with my procedure, finally. I would have done the procedure months ago, but wasn't given accurate information. I was told I had to stop ALL medication, seven days before procedure, but that was not accurate. This left me rescheduling over & over, trying to stop meds totally with no luck. I actually changed doctors because my original doctor wouldn't spend time answering my questions & rushed me out & scheduled me. He got angry with me b/c I cancelled procedure. My next appt, he refused to enter my room, refill my meds & yelled at me for wasting "all the time he dedicated to getting me scheduled". I immediately went to receptionist & asked for new doctor. I was lucky to get Dr. Fischer. His P.A. Kelly, is smart, educated me on things no other doctor informed me on. She is AWESOME! I had procedure done yesterday, no regrets. Thank you read more

Kelly Noel is the best PA here. She actually listens and cares instead of being just a number to a doctor.

As a 78-year-old man committed to an active life style, including pickleball, hiking and fly-fishing, I was very concerned about which doctor might have the right answer for my ongoing back problems, which included several issues. I was especially concerned that because of the different back problems I would need a "spinal cage" which would limit my mobility and the lifestyle I loved. Over two years my wife and I interviewed six neurosurgeons and orthopedic surgeons, and five of them presented essentially the same solutions that we found unacceptable, given my goals. Dr. Poelstra was different. He's a great listener and proved very sympathetic to my wishes. After a thorough consultation and review, he developed an innovative approach which addressed my problem through two surgeries conducted back-to-back (no pun intended) over two days. He and his team, when they visited me after the surgeries earlier this year, were quite confident that the surgeries had been successful and that I would be able to return to my desired life-style. Earlier this week, after rehab, PT and self-work, I'd felt I I was 90% of the way to achieving my goals. Over the last three days, for example, I have played a number of games of pickleball, worked out in the gym and completed a difficult 5.5 mile hike going from 8200 feet to 9400 feet. Today, in reviewing my progress, Dr. Poelstra suggested additional X-Rays and further suggested he do pain shots in both sides of my SI joints. Now I can report I am virtually 100% pain-free for the first time in years. Thank you, Dr. Poelstra ands, for caring enough about me and my wishes to develop truly creative solutions that addressed my specific problems and goals. I was lucky to find Dr. Poelstra and his entire team and I recommend them highly. read more

I'm completely impressed. Everyone was kind and helpful throughout the whole process's I felt safe and was well taken care of. Thank you so much read more

Dr Grover Dr Ghuman Doug Arlene All very good. Had cervical spine surgery and they did an excellent job. They were very caring and concerned about their patients. Definitely go here first!! read more

Almost 2 Years ago,July 2022, at 66 years old; "My Spine was so crooked". Dr. Kornelis Poelstra,M.D.,PHD and the staff of Nevada Spine Clinic, totally "straightened my Spine, to almost" "Totally Straight"! Dr. Poelstra uses "Robotics"; "which is the Future of Medicine and almost makes the Surgery "error free"! I use to have such excruciating Pain with my Lower/Middle Back Pain. For a long time after the Surgery, still had massive pain. But as Dr. Poelstra said, "You have to give it time". Well, after a year and a half, "Totally out of Pain"! I highly "recommend Dr.Poelstra and the Staff of Nevada Spine Clinic if you want to be" totally Pain Free". Also understand that Dr.Ghruman did the injection in the Spine with a Steroid. Also attended Physical Therapy for about eight weeks, which also helped tremendously. read more

I'm grateful Dr. Gitelis was my doctor and surgeon Feeling much better now Thank you so much read more

Saw William Baumgartl who refused to wear a mask and had a med student (I think?) listen to my entire appointment without asking my permission or introducing that person. He spoke with me for less than seven minutes and conducted no physical exam before prescribing injections and dismissing me. Never went back. Other doctors may be fine, but I advise against seeing him. read more

Dr Poelstra, PA Jodi and those involved in my spinal surgery (L3-4-5) were amazing. I wish all docs/PAs were as upbeat and positive! Dr Poelstra suggested the correct course of action and although I'm only six weeks into my recovery, it is definitely a success!! I honestly can't believe the difference read more

December 20th 2023, I had a two day Spinal Fusion: Anterior Lumbar Surgery,Robotic. Dr. Kornelis Poelstra and all of his staff are amazing. The office crew all the way to the top. I had surgery at Southern Hills Hospital. I have not had any pain since the surgery. I had pain for so long I am feeling like a different person without the pain. Dr. Sawi the pain management Dr. referred me to Dr. Grover after he reviewed all my imaging he called Dr. Poelstra. They all worked together to make my life better. Believe me no pain. I still keep the entire staff in my Prayer's. Special thanks to Tameka and Linda they are very knowledgeable, caring making me feel comfortable during my many office visits. After care Doug PA, is wonderful to work with. Nevada Spine Clinic Dr. Kornelis Poelstra 7140 Smoke Rancho Rd Las Vegas Nv 89128 Deborah Smythe read more

I was seen on January 30, 2025. I had an appointment with Dr. Grover, but ended up seeing his PA. His PA was great and was going to refer me for a CT. An hour after my appointment, Dr. Grovers nurse called me and said that he wanted to talk to me about my appointment. I called back two minutes later and was not able to reach them. I have called back every day since and have received no call backs. The front desk says there are no notes as to why they called and my CT referral has never been sent. So everything seems to be on hold until Dr. Grover talks with me. I would love to understand why there is so much miscommunication in your office and why a patient can't receive a call back. In the meantime I am still dealing with my back pain, life is on hold, and my appointment that I paid for seems to have been a waste of time. So disappointed in how things are being handled. read more

A huge 5+ to Dr. Poelstra for his knowledge, expertise and caring manner. I recently had a fall that resulted in the dislocation of hardware from prior spine surgery by another Doctor. I was unable to get out of bed and was transferred to Southern Hills Hospital where I was introduced to Dr. Poelstra who immediately put me at ease. I underwent two surgeries to correct the damage, one on Monday and the second on Tuesday and was home and able to walk on Thursday of the same week. I have recently returned from my first post surgery appointment in which I received a glowing report. I highly recommend Dr. Poelstra and his team of professionals and will forever be grateful for his excellent service. read more

Nevada Spine Clinic - Orthopedists Near Me - Las Vegas, Nevada

Dr Poelstra is an amazing surgeon, kind, great listener and wonderful bedside manner. I was never fearful of having the lumbar fusion last November I had perfect peace. In the weeks of recovery Ipresented with horrible sciatica issues and SI glitches and am confident that will resolve, if not I'm going to trust his advice. Nerve pain certainly is a great and dubious equalizer. read more

What a wonderful, competent, trustworthy and honest group of physicians at Nevada Spine. I required (2) surgical procedures for my neck and back. I cannot say enough about Dr. Poelstra and his medical team. When your life is in someone else's hands you become acutely aware of the need to trust and believe the information that you are presented with. What a blessing to have assurance in the team of medical professionals at Nevada Spine. I am forever grateful to Dr. Poelstra, Dr. Sawi and Dr. Grover for the restoration and quality of life that I have been given. read more

Nice level of care, knowledgeable doctors and medical staff. Overall I'm pleased. There used to be a bit of a wait, but it's gotten much better. They're good doctors so make sure you schedule when leaving, appointments can be difficult to get with a good physicians. Some very nice regular staff, always very helpful with my appointments and questions. The more flexible your schedule is, it's relatively easy to get appointment if you schedule before you leave. I've been coming to this practice going on 8 years. They listen, show compassion and do not try to overmedicate you. After X-rays, appropriate examinations I was approved. I've been able to stay with just one medication, take as directed and can live a functional like. They're very patient with me not wanting surgery as well. I do get injections in my neck and back and they show very much empathy, very careful when inserting iv... just all around good experience. Very nice bedside manners. I think all of the negative reviews are not accurate. The majority was about time. Go to almost any doctor office and there will be a wait; and as far as overbooking, a meds check shouldn't take longer than 15 minutes, so booking 4 people per hour would be appropriate. Just think how the staff feels, with a bunch of grumpy, entitled, nasty people coming in just looking for a reason to be ugly to someone. Nevada Spine you do a great job! You've always done me good and give me a better quality of life. read more

My name is Pedro Duarte, I am so grateful for the great job Dr Kornelis Poelstra and his medical stuff has done for me .For the past 7 years I was suffering from severe low back pain coming from my lumbar area , I had an herniated disc T3 -T4 also caused a cyst on S1-5 . I had constant pain and it was affecting the way I was doing my job at work and my daily routines. After lots of treatment and injections I went to see Dr Poelstra and he suggested surgery . The surgery was a success!!! Right after the surgery the pain went significantly away and after 3 months after the surgery the pain has decreased a 90 percent, I am able to lift my right leg which was dragging before the surgery and ever since I have been feeling less and less pain thanks to this amaziing Doctor. I am very thankful for everything he has done for me, I recommend Dr Poelstra to anyone who is suffering from back pain. Thank you Doctor and may God continue to bless you and your love ones . Thank you God for having Dr Poelstra in my life, bless him so that he can continue helping patients like me. read more

The worst scheduling system and you have to wait for 2 hours at waiting room , and extra 30 minutes at the doctor's office. Hope they will value patients time. read more

Dr. Catapano. I'm going to try to post a short version. Which basically he scared me into having surgery which I should have never had just by simply knowing that I have a low immune system very low because not only do I have rheumatoid arthritis, but I also have osteoporosis which I've been turned down for other simple surgeries And I consulted this with my Infection disease doctor and he said yes he's never performed the surgery well after that, he performed the second surgery and now is I ended up with an infection on my knee, which is horrendous and now he's thinking about removing the plate that he initially put there because of my femur that was broken Which I could've basically just waited it out if I would've been just laid up 2 to 4 weeks but as you probably know surgeons, don't make any money by you laying in bed so of course he's gonna scare you and say that oh you know what you're not gonna heal properly and then for he now is thinking of removing the plate as I mentioned because of the infection that he basically caused so I think 1000 times before you think of him or anybody from that group touching you do you research? I would give it a zero start rating, but one is the least. read more

Nevada Spine on St.Rose.. Okay, as I entered, I had a 12:45 appt, considering it was almost a 40-minute commute. I was concerned if I got there in time. No greeting, no smile.. I was taken back. I always thought you're the first person that we see before the doctors. Rude. 2nd person was in a hurry, so I was placed in the room awaiting a doctor? or PA. P.A . Entered.. the whole conversation reminded me of a combat movie, sounded like an M16 going off, and she never yo a breath in between her sentence.. No reload.. I was taken back! She kept going like she knew my body! An Oh, I had to ask, did you get my x-rays? I did hear a part where, well, it might be a slipped joint! Like, wait, if I did have a slip joint, I would be in tremendous pain while walking.. Where is this lady getting all this information? She did say I needed an MRI.. Interesting appt. Thinking to myself, did they say there was another location? I'm definitely not coming back, I believe if the going gets rough in the office and you can't maintain a office with goodwill, get out of the business. Your service is to make people well, not make them feel like it's just another day in the office . I'm going to the other location.. May be I can get a greeting and thank you! read more

0- wait time 5- customer service 0- appointments 0- location They called me while I was in the back to reschedule. Prepare to wait a hour after your scheduled appointment. read more

Overcrowded waiting room, NO social distancing in waiting room. Overbooked appointments insure a long wait. read more

I have been a patient of Dr. Fisher and his PA Doug for about 5-7 years, and they do not compare at all to other pain management providers. I was in an accident 8 years ago, and fractured multiple vertebrae in my back, my pelvis, and two of my ribs, and I have tried multiple different pain management doctors, and every single one has been extremely rude, condescending, and some have even made me cry. I am very young, and have MRI's every year to see the how my back has changed, and since my parents would not allow me to have surgery in the timeframe I needed to, my back has been rapidly getting worse year by year. When I have seen other doctors, I have been discriminated against, and they wouldn't even look at my imaging reports, because they didn't believe me because I am so young (mid 20's), and it's extremely frustrating. Finding this office was a blessing to me, and I am so grateful for Dr. Fisher and Doug. I usually go to the Buffalo & Washington location, and Aaron and Sarai (I'm probably spelling that wrong) are amazing too, and very helpful to me every time that I come in. It makes such a difference to feel like I'm actually being cared for by the staff, listened to, and having my doctor actually make suggestions that work for me, unlike other doctors who have told me that I'm only having pain because I'm extremely overweight (which is not true), and that it doesn't matter if physical therapy doesn't work, and that you need to go anyways (even though I have tried physical therapy multiple times throughout these years with no relief). Just to show how much he really cares, earlier this year my father passed away at 47 years old, and when I told Dr. Fisher about this, he took the time out of his busy schedule to sit and talk with me for so long to make sure I was not only doing well physically for my follow up, but just to make sure that I was doing okay mentally as well, and that alone meant the world to me, and I'm so thankful. read more

Having carefully researched and read the history, the credentials, the experience, and the reviews regarding Dr. Poelstra, I called to arrange an appointment. My husband and I would be traveling from New York to Las Vegas to meet with Dr. Poelstra and to arrange robotic spine surgery with him. After our first meeting, I added another compliment to the list above...Dr. Poelstra is very personable and truly caring regarding the severe problem I was having. Essentially, due to two offending discs pressing on the lumbar L4, L5 and L5,S1 root nerve, I had severely inadequate sleep for two months! Dr. Poelstra was able to arrange the surgery as soon as possible. I am now two weeks post-surgery. The surgery went beautifully, and I have slept gloriously from the first night on! Dr. Poelstra not only cleared the two offending discs, but saw a third one that would eventually cause a problem. He addressed that as well. I am so appreciative for his expertise and for giving me a life again read more

Dr Grover and his staff are incredible. They listen and help you like they would help themselves. They understand and never made me feel crazy. I'm on my road to recovery. In November, I had the fusion done on my neck and the results have been life changing! read more

I was suffering from excruciating pain with bulging and herniated disks in my lower back, So I came to Nevada Knee and Spine clinic and was treated by Dr. Sawi for pain management and I had Spinal Fusion surgery from Dr. Poelsra. Both Dr.s Provided excellent, professional medical care and and treatment. The reception staff is very helpful and friendly. I'm glad I chose to be treated there. They stuck with me all the way to the end to my road to recovery. And when getting back injections, the staff was so kind, professional and caring. They took really good care of me. read more

Nevada Spine Clinic - This is Doctor Poelstra going over my X-rays with me at my Post OP appointment. My surgery was a success. - Orthopedists Near Me - Las Vegas, Nevada

Completely unorganized staff. They don't care about you and use every excuse in the book to not help you after your appointment. The doctors are lazy and inefficient as well as the staff. read more

Here we go again! Had confirmed appointment to see Dr Fisher at 9:00 at his Parkway office. Arrived at 8:50 and waited until 10 and then told Dr wasn't even here yet. They claimed they had called all his patients and advised them to come in late. No such calls were received by us or other patients. This is unacceptable! This practice has a history of poor office management and it needs to be cleaned up! read more

I've been a patient here at Nevada Spine Clinic for over 10 years now and I have to say that since the pandemic those that aren't nurses (MA"s) due to the lack of nurses, the bedside manner is so below a grade A. Those that are MA"a taking on the role as a nurse you can tell they do not have that educated control not comparison toward the patients. They're lazy instead of doing the footwork the patient is. I took the oath as a nurse so I know how the office should flow. I've seen how they treat the Deaf patients that come in as well. They won't So please don't mistake me for just a patient. read more

Nevada Spine Clinic - Orthopedists Near Me - Las Vegas, Nevada

Very dishonest organization. Every time I get a statement from this place, it never shows that I made my prior payment. I have to call and prove that I paid. It's definitely not worth my time any further. Also, Dr Grover will lie and tell you anything to make more money off of you. read more

Dr. Ghuman is by far the best pain doctor in this town. I have been to several pain doctors with no relief, I have suffered from migraines and back pain and the pain was instantly gone after getting trigger point injections in the office. I would highly recommend him. read more

Great care! Just noticed I needed to update my post. As of middle of last year Dr. Poelstra has returned . The care you will get is great and the office was running much better. This man and his team are the only ones I would trust concerning any surgery with the spine. read more

My last two appointments have been a nightmare in this location: (Smoke Ranch) a few month ago I had an appointment in the morning I was taking forever to see the Doctor, I asked twice when was going to be my turn. because i worked graveyard and prefer to go home to sleep but they told me to wait that Dr. Fisher was seeing other patients . They kept lying to me that there was a few patients in front of me. until another patient told me he was inside and he heard Dr. Fisher was not there. after a while I asked a medical assistant and she said she worked for the other Dr. and said: " Dr. Fisher is not here yet" The other patients were upset too. I waisted my time, my gas and my sleep time that day ! of course I told them that that's not right, they have to let the patients know if the Doctor is late or not showing up so we can decide to either wait or reschedule. My most recent appointment was on Tuesday March 21 with Dr Grover for a fallow-up after my injection it was at 12:45 I was late because haven't been there in a long time and my navigator took me to a house when I was about to get there I called them to let them know I was running late but the operator was very rude and said she was going to cancel my appointment because it was 1:02 already I said Im almost there can't you understand the problem I had she said she was going to cancel so I told her then she shouldn't charge me for not showing up because she was the one canceling, in a very rude way she said:" I'm just rescheduling your appointment and there will be a fee for not showing up" I told her she was the one canceling my appointment not me and I didn't want her to reschedule any other appointment for me. I have to add that the Medical biller Teresa had contacted me earlier and told me to call my insurance so I also waisted time calling my insurance at 11:am to solve the problem plus I had a severe migraine headache since 6am that day but I went because I really needed to see the Doctor. Yes the Doctor are excellent doctors but their staff are very rude to patients and treat us as if we are there to beg or if we are getting the service for free! Patients also have rights and they shouldn't treat us as garbage! read more

I been trying to get my meds and nothing. I called them for 2 weeks and nothing. tThey over book and you wait to long.

Long wait and after driving 30 min so far have sat here almost an hour when they said it would be quick when I scheduled. Then asked how much longer 30-45 min. Your like a number here. read more