This store is amazing when it comes to reptiles and fish. The staff are helpful and knowledgable. They offer good advice on what pets are best for you and how to care for them. They have all the necessary foods and supplies. A visit to this store is like going to a reptile zoo! Amazing there is not an admission fee! read more

New England Reptile Distributors - Pet Stores Near Me - Plaistow, New Hampshire

First of all, shout out to Johnny_Venom (https://instagram.com/johnny_venom?igshid=MzMyNGUyNmU2YQ==) for giving such an amazing, interactive tour for my family & I. My sister got us a tour on Groupon that gives a tour of this facilty. We were able to call and set up the tour very easily. It is very spacious. Animals are well-kept and there is a huge variety! There are snakes, turtles, lizards, caimán, fish, birds and much more! My boys ages 14 & 12, were very impressed with the tour! My youngest, who is on the spectrum, is a reptile enthusiast. Johnny was very awesome in recognizing that my son needed more time and attention and showed us a variety of animals that we got to pet and hold. It was sooo much fun! They also host bday parties. read more

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Do not buy anything here!!! I spent 2000 dollars with getting a wound turtle. No one tells me the turtle was injured. They just send you bad animals. The funny thing is, they said this wound was caused during shipping. How could a turtle bit himself at the back in a soft bag? The only thing they do was finding excuses and will never try to solve problems. Just be careful. read more

New England Reptile Distributors - Selling bad animals - Pet Stores Near Me - Plaistow, New Hampshire

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Everything, and the service was knowledgeable and well spoken and friendly and the environmental was pleasant

Kevin McCurley is the owner of this place. He has been operating on his own and other peoples' snakes and at least one tortoise. He has cut into these animals without adequate pain control (as he doesn't have access to pain meds) or the use of sterile procedures. He misdiagnosed and probably killed his own cobra by refusing to take her to a vet. Then he dosed her with an antibiotic (he obtained somehow w/o a prescription), which happened to be toxic to snakes (according to one vet), thinking she had an infection. In fact, she had gout, which is not treatable with antibiotic. When she was necropsied, it was determined that her kidneys were destroyed by the antibiotic. I spoke with the people at the state of New Hampshire in charge of regulating the practice of vet medicine, who told me that many people have sent in reports of Kevin operating on or medicating his own and other reptiles. The worst thing is that he is on YouTube and FB telling other people to also practice vet medicine on their own snakes, following his by the seat of his pants own examples. See this disgusting example. https://www.youtube.com/watch?v=HhT2n3kaCj4&list=PPSV NERD has hundreds of snakes for sail on MORPH MARKET. This means he has the care of hundreds of snakes who receive no vet care. I for one would be very leery about buying an animal from them unless they let me vet check it before I bought it. read more

Horrible experience with this sham of a company. Multiple people making multiple excuses, for multiple mistakes. As of now, I'm out $450 and have no snake in hand. They appear to not plan on refunding me my money either. read more

December 2019 Very cool place! They tour is awesome. It is HOT up there though. The guy that gave us the tour (Rob i think ) knew so much about every single animal there. It was fascinating. They also have some farm animals outside that you can feed/pet. read more

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I had spent a few months in search of the perfect BP morphe to start my collection and I finally found it on the n.e.r.d. website. I purchased a snake for a little over 1k plus $50 for overnight shipping. Immediately I received a confirmation of my purchase with a note saying "keep a look out for our shipping confirmation email," after I was pleasantly surprised to see the snake's status read "sold out" right after my payment went through. It took well over 24h to receive an email confirming shipping date and still had to wait a few more days for my "expedited" shipping. The day after receiving tracking information, an employee reached out saying the snake that I had originally purchased had been bought prior and is no longer available due to a mixup at their retail store, but they are sending a sibling and attached a photo. This snake was no where as colorful and vibrant as the original and was completely disappointed. At this point The snake had already been shipped without any approval from me stating that this was okay. I reached out stating that accidents happen and hopefully they can work with me for finding a return and picking from the other available snakes of this morphe. Their response was short and hostile, stating this was not their fault and there is nothing they are willing to do to help. Terrible customer service and an appalling run business. read more

They have a large number of snakes but like other people mentioned, the snake we bought was not the snake we received. We went in person and asked about coral glow ball python, we saw one online that was selling for $275 that looked good. We decided to buy him and also to buy all the material for the enclosure, total of $375. Because the snake was still a baby and still eating live we asked NERD to keep it and to try switching to frozen thawed before we take him with us, this was our first ball python and we were more comfortable letting them try the diet switch. After 3 weeks the ball python, was still not taking frozen thawed, so we decided to go get him and try ourselves. We got the snake and let him alone for a few days in his enclosure trying to not disturb him or stress him. On day 7 we finally spent a good 30 minutes of interaction and took some pictures, we then realized that the ball python that was give to us was not the same that we purchased the first day we went in. The spots on I body are clearly different and we were probably given what they had around. I am not sure if this was just a mistake, but it seems to me that it might just be the way they run the business. I'll attach the pictures of the two snakes so you can clearly see the differences. Especially in the head and first part of the body, the lines and dots don't match. As we are not planning to breed this ball python, having received a different ball python is not too much of an issue, but if we would have paid more than $400 , or we had plans to breed the python I would be really pissed off. I recommend you buy and take the reptiles the same day you see them and maybe take a picture while they are showing them to you just to make sure they don't show you a reptile and then give you a different one. read more

New England Reptile Distributors - What we were shown and bought at NERD - Pet Stores Near Me - Plaistow, New Hampshire

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We had the best experience here today! We went on a tour guided by the owner who is very knowledgeable, kind, and laid back. My fiancé is a huge reptile fan and they let us hold the reptiles and toured us around the facility! The tour was very cheap they should be charging more for the experience because it was great! They take wonderful care of all of their animals and the staff are truly dedicated to the animals that they care for. I would recommend this place to anybody who is interested in adopting a reptile or anybody who would like to gain more knowledge about reptiles. They even do children's birthday party's! Ten out of ten experience! read more

I really wish I was leaving a 5-star review, but unfortunately my first and only experience with NERD was extremely disappointing. I was in the market as a first-time snake owner looking for a Piebald Ball Python. I have been following NERD on YouTube for a while and knew they had a good track record, so I decided to go with what I thought was a sure thing. On my birthday, I found exactly what I was looking for on their website: a male, High White Piebald Ball Python with a cool "Ghost Face" pattern. I immediately put 50% down and went to work getting everything the snake would need. About a week later, I contacted NERD and paid the remaining balance only to find out that they did not have the snake I purchased. The excuse given was that it got out of its tub and was loose in the NERD facility--they didn't know where it was. A replacement (that was listed for $200 less than what I had paid) was immediately offered with no attempt to recover the missing animal. I declined the replacement and offered to delay shipping in order to give them time to locate the snake. They replied that their facility was huge and they may never find it (Something tells me it wasn't loose). So I requested a refund, to which NERD obliged. I had been searching for a very particular snake for a long time and was ecstatic when I found this one. Sadly, it was too good to be true. Not only did a professional reptile distributor lose a sold reptile, but they could provide neither a birth or feeding record for the animal in the lead up to purchase. My initial impression is that this company is not as professional as I had initially believed, which I hope proves to be false. 2-stars instead of 1 for benefit of the doubt. read more

About a month ago I gave this place a bad review but I realize now I was wrong and I own my sh*t. On a previous trip there they had most of the reptiles closed off to the public which left very little to choose from on the store floor. In addition at the time of my visit I didn't find the staff overly friendly or attentive. I came to find that the reptiles were temporarily closed off as a health safety precaution for them which says a lot about how much they care for their animals. As for the staff maybe it was an off day we all have them. That said I went back for another visit about a month later and I came away so impressed. No one and I mean no one in New England can come close to the selection of reptiles they offer. Nor can they come close to the collective knowledge of reptiles in that building. These people are experts! Further my son and I were interested in Tokay Geckos and politely asked a young lady working there if we could ask a few questions. It was extremely busy so I didn't expect much but boy she could not of been nicer and more accommodating. She spent a good 15 minutes talking with us and answering all our questions. She even offered to go upstairs to the breeding facility to show us some of the CB babies they currently have to offer. I wasn't buying that day and they were busy so I politely declined her kind offer. She went above and beyond and I left with such a great feeling from the way she treated us and for knowing they would be my go to moving forward for quality bred and cared for reptiles. In fact I was so impressed I just made my first purchase of a baby CB Tokay Gecko. We can't wait to pick the little bugger up. Thanks N.E.R.D.S you guys are awesome! read more

I purchased a beautiful spinnerblast female ball python from NERD and had an excellent experience from beginning to end. They answered all of my questions prior to purchase via email. The staff were extremely helpful, attentive and friendly even though the store was incredibly busy on a Saturday afternoon. They allowed me to take time to meet several different snakes that I had seen on their website (bringing a list with reference numbers was very helpful for the staff to find the correct animals). When I brought her home I had some trouble getting her to eat. The customer service was above and beyond what was expected! My emails asking for advice and help were immediately answered offering suggestions and were incredibly supportive. Their advice was spot on; she's eating like a champ now. It is clear that NERD really cares about their animals and customer satisfaction. I will gladly purchase reptiles from NERD in the future. read more

I bought an animal from this company and when I received the animal it had blisters all over it's body and would refuse to eat. I contacted them as soon a I received the animal asking why my snake was in this condition and they said it could be stress.. the snake had a bacterial infection that was pretty rough and took some bacterial ointment to clear up. I will NEVER be buying another animal or anything in general from them again, poor customer service and was just given a list of steps to better the animal. I'm okay with treating the snake and working on getting them in better shape but I didn't expect to receive a snake full of blisters and refusing food considering it was marketed as a CBB animal. I have gotten emails back stating it's not there fault because they would never send an animal out in that condition. Seems like an excuse to me and I feel as if they should advertise their animals better. read more

I wish I could give less than one star. I went on a guided tour with my family, paid over $300 for a tour with Kevin and it was horrific. Kevin was very rude, my kids heard him screaming at one of his employees and they were literally scared to go on the rest of the tour with him. Not to mention how they "take care" of their animals. 10ft Arboreal snakes living in little tubs, green tree monitors living in a literal dog crate along with 10 others. We saw many many animals with dry water bowls and disgusting paper that they were sitting on. There were little bins just filled with baby ball pythons just spread out everywhere. They obviously have too many animals to take care of and not enough staff. We ended up going into a room with cages with giant monitors. The cages obviously weren't big enough, their water was only a few inches high and completely black and filled with mulch. If the department of agriculture came to this location it would be shut down immediately. Very very disappointing. So many beautiful animals that have to live in absolute filth. Will not be returning or purchasing animals from here. read more

I'm not much of a reviewer, but traveling here today as I have about ten previous times before and noticed the rating wasn't accurate. This is the cleanest most well run facility of its type I've been to. I've been behind the scenes, there on days it's closed to the public and still everything was properly cared for and healthy. Having seen it all I'm still confident enough to purchase there anytime. Can't say the same for most of the other "big name" facilities at all. Buy with confidence here. read more

Giving this place one star is pretty hard, but they unfortunately don't a negative option. I went to their website last night and ordered 3 tarantulas for a total of $230. I got the confirmation that my order was received, but never got an email confirming shipping. I called today to find out why and they told me their website doesn't show their current stock and they don't have two of the three spiders, even though they accepted payment. At that time I requested to cancel my order and get refunded the money. About 10 minutes later I got an email saying that they were shipping on Monday and it would arrive on Tuesday. So I called again to find out what was going on. The Manager confirmed they do not have the spiders, so I asked why the shipping confirmation was sent. He responded he didn't know. So I told him I wanted an immediate refund, he replied the guy that does that won't be here until tomorrow possibly Tuesday (this is the same guy that sent the shipping confirmation). So now I'm out $230, I have no spiders (my first order ever too) and I cannot get a refund for possible five days. I no time did the manager or the man I had spoke to earlier in the day ever apologize either. I work in retail and if I made such a Gross mistake, I would lose my job. First and probably my last online spider order. read more

Bought a spider from them and at the tp of the page it states "All prices include shipping in the United States." Well after not hearing from them in almost a week I email them only to be told I need to send them another $35 for shipping and that says so on the bottom of the. What a rip off!!! read more