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    New Hamden Pharmacy

    5.0 (1 review)
    Closed 10:00 am - 4:00 pm
    Updated 3 months ago

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    1 month ago

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    Walgreens

    Walgreens

    2.0(11 reviews)
    1.0 mi
    $

    The pharmacy is a dumpster fire; on numerous occasions, I've called in a refill and been told by…read morethe IVR that my prescription will be ready on a certain date and time. From experience, I know to add one day to whatever date I'm told my script will be ready. Last week, I drove over to this place, as usual, I waited on a long socially distanced line. Upon reaching the counter and asking for my scripts, I was informed they were not ready. When I let Cassidy (?) know that the IVR system informed me that my they would be ready, she told me my meds would not be ready for two more days. "Well, why then did your system inform me they would be ready for pick up yesterday?" Then Cassidy impolitely informed me that... "I understand your frustration." That's all I needed to hear; I hate that BS, canned customer service phrase. This pharmacy is perpetually understaffed with low energy "snowflakes." I'm in the process of switching to CVS-a longer drive but I need a pharmacy staffed with experienced, hard working people.

    This is the worst pharmacy I have ever used. Let's start with the blatant HIPAA violation, that is…read morethe way they display their filled prescriptions in eyesight of customers. You can literally read the customer names on the prescriptions sitting in the alphabetized bins behind the counter. Have they never heard of HIPAA before??? Secondly, when their automated refill system glitches out, you have to wait 15+++ minutes to get someone on the phone who will man-splain to you that it's your fault because you don't know how how to enter a prescription number (NO SIR. I PASSED THE THIRD GRADE. TRY AGAIN). Or, better yet, this really happened, they tell will you, "you're not one of our customers. You meant to call the walgreens down the street." NO! I'm 1000% positive that I meant to call YOUR WALGREENS because I'm looking at my prescription bottle and it has your phone number and address on it. As if we need a third reason here, they have literally lost my prescription before. They said, "it's been refilled, but we can't find it." They spent 10 minutes shuffling through all their alphabetized HIPAA violation bins before giving up and remaking it. Mistakes happen, but none these things have ever happened at any other pharmacy that I have been to.

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    New Hamden Pharmacy - pharmacy - Updated July 2026

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