Unacceptable Experience at New India Restaurant - April 19, 2025
We live is Switzerland, We visited New India Restaurant in Innsbruck on Saturday, April 19, 2025, as a family of three.
Our order included water, mango lassi, vegetarian tandoori, lamb rogan josh, chili paneer, chicken tandoori, and naans.
We waited 45 minutes, and not even water was served during this time. Eventually, my 16-year-old son politely asked a server in German about the delay. The lady server then checked and realized our order slip was lost and never placed.
We were still calm and went to the counter to understand what had happened. At that point, a man with tattoos (possibly a staff member or manager) approached us aggressively and shouted "fuck off" at us, without any provocation. His behavior was rude, loud, and filled with profanity. We were shocked and humiliated--as were others in the restaurant.
This is absolutely unacceptable, regardless of how busy the restaurant is or what weekend it is. No customer deserves to be treated like this, especially in a hospitality setting. It's clear some individuals in this restaurant should not be in the service industry.
I am sharing this experience publicly to warn others about the kind of treatment you may receive here. We were subjected to verbal abuse and negligence--and that should never happen in any decent establishment. read more