Horrible Service!
My boyfriend and I stopped in this morning on our way back to Halifax and the food was the only good part of our experience.
I'm a server and have been for 9 years, and our server needed some serious tips.
Here's the story:
We went in and sat ourselves, as the sign said, there were maybe 6 tables in the whole restaurant at this point.
A woman by the name of Heather came over with menus and very coldly said, "Hi, how are you, coffee?", to which I made sure I replied in an extra friendly response. I immediately felt I was burdening her just by being there.
She came back with drinks and said, "what can I get you", I was slightly surprised she didn't ask us first if we needed a few more minutes as we had only been looking for a few moments. I placed my order and then my partner did, he passed her his menu and i was quickly reading another menu item description before I was going to hand it back to her, at which point she took it right out of my hands and walked away, instead of asking if she could have it or if I wanted to keep it for a bit to peruse it.
Meals come, she leaves, we start to eat, she comes back and asks how things are to which I replied "delicious!", but I doubt she heard me because she didn't actually stop to wait for a response.
She never asked if I wanted more coffee, ever and never asked my partner if he wanted more water, so he had to drink mine.
Here comes the real kicker!
I finish my meal first because I Hoover all my food in 5 seconds and my partner was still working on his, I pushed my plate to the side and carried on my conversation and drank my coffee, she approaches the table in front of us, clears plates and hands them their bill, normal obviously. She then comes to us and asks us if we want anything else....my partner was only about half way done his meal...we responded "No", she asks, "separate or together" to which we replied "together", and she placed our bill on our table, said we could pay upfront and walked away.
I was dumbfounded. NEVER do you bill a table in the middle of their meals unless they request it because they are in a rush!
I gave her the benefit of the doubt and thought maybe her shift was ending so she wanted her tables to settle up, if that was the case she still should have explained that and explained that we can settle up with her but we're welcome to stay and another server can get us anything else we need. Except that wasn't the case though because I watched her go and take orders from tables that had just sat down.
As soon as he finished we went up to pay, she was so nice to us at the cash (shocker).
We paid, she got more of a tip than she deserved.
It wasn't busy, All Heather needed to do to double that tip, was be nice, make conversation with us and spend an extra 30 seconds making sure we were okay with our beverages, she most certainly had the time.
We will think twice about stopping there next time we are in town visiting. read more