We were very pleased with the service for our recent refinance. Mike did a great job answering all…read moreour questions and making sure we understood all the details. The interest rate dropped the day of closing and he make sure to redo all the paperwork to get us that extra 1/4 %. Plus, we were about to do almost everything electronic except the final signing so it was extremely convenient. We couldn't be happier with the experience

We worked with Michael D'Arcangelo with Financial One Mortgage Corporation two separate times to…read morerefinance homes. Michael is not pushy and easy to work with. He is very patient and explains step by step thoroughly. He has your best interest at heart and helps advise you on the correct path to take. Michael is easy to reach and I highly recommend working with him at Financial One Mortgage Corporation.

Senior Loan Officer Jeff Harrison was amazing! He worked as quickly as he could to get me my new…read morehome, and kept me in the loop. He was amazing about helping me make sure I could afford everything, and honestly the process was much less stressful than I would've thought. 10/10 recommend him! He even got me a super low fixed rate on my mortgage!!!

I now own a new home thanks to Kitsy Burt at Ohio Capital Mortgage! She worked with me patiently,…read morekindly, and professionally. When other companies were unable to help, Kitsy jumped in and got me in to my dream home! Thanks, Kitsy.

Taking advantage of the low interest rates, Debbie helped us navigate through refinancing our home…read more We will definitely call on her again for future Real Estate ventures, she checked all the boxes; Professional, Pleasant demeanor, Real Estate savvy, and Prompt with call backs and service. We highly recommend Debbie.

From the owner: NMLS # 1018 / NMLS # 341884. Licensed by the Department of Financial Protection and Innovation…read moreunder the California Residential Mortgage Lending Act. Equal Housing Opportunity.

If only you could rate zero stars…read more.. Multiple emails and a few letters sent to CEO are below, at least a dozen prior that went unanswered. NOT the way to run your business. Mr Leonhardt, Absolutely the most unreasonable, non communicative, complicated, ridiculous mortgage servicing I've ever experienced. The CCM website is overly complicated, unhelpful, and clearly must overwhelm 99% of your borrowers, Our experience over the last few months has made us so frustrated that we determined it would be easier and less painful to pay off the loan and no longer have anything to do with Cross country Mortgage. Unfortunately this is something that I have seen on the Internet by many borrowers who are completely frustrated with the largest, and clearly the worst mortgage servicer in the country. I hope you will take this as constructive criticism so that you can look deep into your company policy's, and just as importantly, your people. I've received an automated call for me to call CCM back, that was Saturday, I called back to find offices closed on Saturday, really? Mr Leonhardt, seriously? Would you please have a human being call me? I am a customer, not a number I'd expect that a professional company having received so many communication attempts would put forth some effort to reach out and discuss Mr. Leonhardt, I've been emailing and sending messages via your website CCM for several months now, I'm shocked that I've not heard one word of response, I'm sure you have records of any incoming messages on your website, of which I've sent no less than 4, please have someone check, also your "help" email also goes unanswered, I believe I've sent 5 or 6 to that CCM address. I'm a client, and quite frankly I'm insulted by the failure of your subordinates to communicate back to a customer communication. I hope you will have the courtesy of insuring I'm responded to since I've had to resort to imposing on your linkedin page, as well as your work email(s) Respectfully,

Ugh. The escrow department can't do math. Twice I have complained about how they handle RESPA in…read moreregard to escrow cushions. They overcharge more than they undercharge and increased my mortgage payment by $630 that's pretty steep and unfair. When I call to speak to an agent, they have no idea what's going on and get offended if you ask too many questions, and hand the call off with no resolution. Going to refi out of this dumb institution with weak accounting and staff. The CEO needs a check.

Don't look any further - First Ohio Home Finance is an amazing company! We just closed on our home…read more3 weeks ago and our experience with them was above and beyond what we expected...... We were in the process of looking at existing homes and even considering building a custom home. We were already pre-approved with a local lender, but just weren't happy with the options he was recommending to us. I went out to lending tree and submitted a request for proposals. Initially, our phone/emails were flooded with messages from probably 15 different lenders. However, First Ohio's response to me was very different and seemed so genuine. Calling them was the best decision we made throughout this process. Kemp Taylor was our mortgage banker and we were so impressed with his knowledge and responsiveness right from the start. Kemp gave us a variety of options that our prior lender never bothered to explore. He was so knowledgeable and professional throughout the entire process. He made us feel like we were his #1 priority, always responded to calls and emails promptly, and even worked on our loan after hours (and made himself available to us after hours). I'm sure the new regulations make this process even more painstaking, but we would have never known it. Kemp was so calm and made everything so simple. We never had to worry or wonder where we were in the process. Even at our closing, my realtor commented on how great Kemp was. Hands down, this was the BEST home buying experience for us (this is our 3rd home). I will not hesitate to call Kemp in the future and have recommended him to friends and family. Don't waste your time with another company!!

I called, should have been the easiest transaction, high credit, amazing income. There was no…read moreethics, no human instincts. Ruthless, instantly, give me your information I need to do a hard pull. I said, do you mind telling us who you are or your company first before I release my data? She laughed. Horrid!

Matt was very professional and made the whole mortgage loan process seamless. From the initial…read morephone application to the end, Matt did an excellent job of explaining what was needed from us. His knowledge and experience helped to anticipate what the underwriting department was going to require so we could gather the necessary documentation up front instead of on the back-end. This helped us be ready to close our mortgage loan two weeks early!!!! Thank you, Matt!

From the owner: Matt Goodrich is a seasoned mortgage expert in the central Ohio market. After 14 years in the…read moremortgage & home finance industry and thousands of mortgage transactions, Matt continues to stand out with his dedication to offering world class solutions to each individual client. Regardless of your situation, Matt has experience with every type of mortgage loan currently available on the market, and can confidently answer all of your home loan questions. Let Matt create a personal home loan strategy for you! To get started, call 614-330-8965.

Craig Loose helped make our dream of becoming Buckeyes a reality in 2019 with our home purchase…read more Then In 2021 he remembered that one of our financial goals was to eliminate PMI (Private Mortgage Insurance) from our 30 year conventional loan. Craig reached out to me and shared that the home values in our area had increased and that now would be a great time to refinance to eliminate the PMI. He found us a great rate and handled all of our paperwork like the pro he is. The process was a breeze and his communication was always easy and super fast. If you are on the fence about refinancing, it's time to get off it and make it happen. Working with Craig, you won't regret it!

Need a home loan? Contact Todd at Prime. I can't say enough good things about him. We purchased our…read morehome a year ago and Todd took care of everything seamlessly.

This was my first time working with Andy Gaggin and I was was super pleased. I'm self-employed, so…read morefiguring out my income can be tricky. They were patient, on time, organized and thorough. When things changed (like they some times do after appraisals) new drafts and new plans were made quickly. I truly feel like I got the best deal! Thanks!!!

I have had the pleasure to work with Mike, Amanda, Michelle, and Kyle at Fairway as part of the…read morereal estate team Pure Equity Group and they are extraordinary partners not only to our team but especially for our clients. We value Fairway's professionalism, knowledge of the industry, the products they offer and their accessibility. To know we can contact them anytime for time-sensitive issues is a huge plus as well! I highly recommend them.

Dan Straight, I wanted to say thank you so much for taking the time to explain things to me. I've…read morespoken to several people over the last few weeks and you were the most patient and informative person I've spoken to With me hearing so many horror stories with respect to mortgages over the last few years I did some research on your company and found out the your CEO Jim Cutillo is a person of integrity. With Stonegate starting out as a family business and both he and his wife making a great name for their company with first starting with a great working environment for their employees tells me a lot about the company over all. I am excited and I look forward to working with you and the Stonegate family on obtaining my mortgage from a company with integrity.

As first time homebuyers we were anxious and had many questions, but Terry Traxler and his team…read moremade everything such a smooth and easy process. Terry found the best loan for us and worked to ensure we understood everything. He and his team were there for us every step of the way and made sure to inform us how far along we were into the loan. We are very pleased with how everything turned out and are so thankful for everything Terry and his team did for us. Thank you Terry! Tad and Diedra

Terry Traxler helped my family get the best possible mortgage a few years ago. I called him a few…read moreweeks ago with a few questions, and he called back the next day with the answers that I needed. He also gave me some tips on how to save on my monthly mortagage. I did what he advised, and now I'm saving money every month. Thanks Terry!