I didn't even know we needed a new roof. Lance from NewRuf happened to be in the neighborhood, took a peek at the roof from the ground and asked me if I'd be interested in him inspecting it since he noticed some weather-related damage. I was skeptical at first, sat on it for more than a month, but decided to take him up on the offer only after a second lengthy conversation about the process. He was on the roof within a couple of days and discovered greater-than-anticipated damage due to hail and high winds. It looked like we might be able to file an insurance claim. We did within a day or two. Lance did most of, if not all, the talking which was great since I don't have enough technical knowledge to have been able to pull it off myself. Within fewer than two weeks the claim was approved by the adjuster, but it didn't include all the items that needed to be dealt with. Lance came to the rescue with an adjusted proposal and a compelling case to argue for the modifications. Two weeks later the proposal was approved by the adjuster, and we were off to the races. Races at a slower pace due to Covid19 since supplies were running low, and the roofing crews were booked solid. Lance made sure we got our shingle delivered as quickly as humanly possible under the circumstances, and that the crew would show up at a time that was convenient for us. The job was knocked off in one long day, and we couldn't be happier. The cleanup was perfect as well. None of this would've happened without Lance. He was super friendly, extraordinarily helpful and paid attention to every detail of the job, not to mention his thoughtful guidance through every single step of the process from start to finish. We are forever grateful. Lance can be contacted by phone at 512-585-7005 or by email at lance@newruf.com. Oh, almost forgot: if you don't currently have shingle rated for 150-mph winds, get the upgrade. It adds a relatively small amount to the final cost of the roof which will be your responsibility, but the labor is the same no matter which shingle you go with. That plus a ridge vent should be no-brainers in Texas. read more

Never sign a contract with these vultures!! I wonder if they're owned by the mob... it certainly feels like it. Bullies and crooks. STAY AWAY unless respect and money have no value to you. Kanga looks like a much better option. Re. to owner's reply: Mike, maybe you should've stepped in before your boy Justin completely screwed the deal. His absolute insistence on 200%+ usurious profit (my guess is to take my client to the cleaners to make up for the smaller profit you took battling the insurance company) while threatening lawsuits for even hinting at asking to be released from a contract that you had not even begun work on, and complete refusal to discuss the job to make it a win-win for my client, left her scared and unhappy. You had an opportunity to make 50% more PURE PROFIT, and add a HAPPY client to your roster who would've probably yelped highly about you. Instead, Justin, and whoever (fails to) answers your primary email address, completely dropped the ball. YOU should be as frustrated with Justin as I am; he lost you more income, profit, and community good will. Sure, this is just one experience, but it's real and valid. I hope you have learned a lesson, and will never treat a client like I was treated ever again. You lost my trust after Justin threatened and harassed me while my FOUR email messages went completely unanswered and ignored. At this point, there's nothing either of us can do to make OUR relationship better, other than to wish each other a good day and move on. I have absolutely no desire to doxx you or retaliate against you in any way, I hope you can say the same, however I've found the people who denigrate others for their online "anonymity" are usually the ones to fear the most IRL. PS: That was funny in your reply, about mobster movies. :-) We might have been friends if not for the above experience. Good day, sir. read more

TLDR pros and cons Pros- work was good. Helped with insurance company. Cons- poor communication and it took almost 11 months to complete. Disorganized work scheduling. K so I'll going to start with the good. Good is, the Ruf. Work is perfectly fine. Crew was good. When they started the roof it was done that day. They did a good job with the insurance people. When I did talk to someone they were polite and courteous and quite knowledgeable/ professional. Now the bad. I first contacted Newruf in January of 2022. I had countless phone calls with them off an on for the next 10 months. ​ The materials were delivered in September 2022. My roof was completed at the end of October 2022. That's almost 11 months. During that time I did speak with them about the price and the wait time. I was told over text message that they'd knock 300 off the bill when a sudden cost popped up. When I got the invoice, they had not taken it off. There were several days where they were supposed to show up but didn't and I had changed my schedule around for them. That's understandable, things happen. After a long gap in communication, they finally did contact me and say that they needed a check for xxx more money. I had to put my foot down and tell them that "at this point I'd be a fool to give yall more money after I've been waiting for this long and already gave you a check for 13k." In total the bill was just under 20k. And other houses in the area had started and completed while I was still waiting. Update: they contacted me the day this review was posted and made things right. I appreciate them.​ read more

As a new homeowner, we had not experienced any issues with roofing before, so when we had wind damage and hailstorm on the roof of our home, NewRuf made our roof replacement, though daunting because of our experience with the insurance company, such a reveling process. Our claims were denied again and again, but with the assistance of our initial contractor Kent and the insurance adjuster JP, our roof got approved. He assisted us through the process in filing a claim and ensuring that every detail was not missed in the process, assisting in the limited capacity that the law permits him. So, when Kent was replaced, we did not want to work with anyone else, however, after meeting with Sergio our new contractor, we felt at peace with the choice that they made. Sergio was very friendly, Receptive and professional. And was able to deliver on the assigned project. Thanks to Jonathan, Sergio and Kent for the role you guys played in ensuring that we had our roof replaced. We would, recommend Newruf to any homeowner, they are simply the best. read more

After the crazy freeze in February 2021 in TX we noticed some roof damage, but luckily no leakage. In no rush we inquired with friends and family and were directed to NewRuf amongst a couple competitors. Our friend Jon had hands on experience on three of his houses, 2 rentals and his home, and recommended NewRuf strongly. After meeting with our project manager Kenia with couldn't get started soon enough. She was so amazing, professional, knowledgeable, timely, helpful and always available when we had questions! We felt in the best of hands from the beginning and they did not disappoint! The work was impeccable, the crew friendly, professional and clean. We loved meeting the owner on the morning of installment which shows their commitment to excellence. We love our new roof which makes our house even more attractive, but most of all we love the experience with this great company! We will and have recommended you and surely use you in the future when needed! Thank you Kenia and NewRuf read more

The guys at NewRuf are Great! Dan was the project manager for my house and I was really impressed with how well he stayed on top of things. From the start when Ashley showed up at my door and asked to set an appointment for them to inspect my roof, they took care of everything. They contacted my insurance company and worked out all the details. We have a large roof that is also very steep. Their guys knocked out the entire job in 2 days! They even found places where we had hail damage on our gutters and they got our insurance company to replace the gutters also. After the job was complete, Dan walked with me around the property to inspect and make sure I was happy with the work. He noticed a couple of my solar yard lights had been damaged and he went and purchased replacements for me! NewRuf has provided first class service at a good price. I hope I will not need another roof but if I do, I will definitely be calling NewRuf! read more

We contacted NewRuf originally for them to look at our roof because our roof was reaching the life expectancy and it needed to be replaced. We wanted to get an estimate of what the cost would look like for roof replacement. We also needed an interior wall to be fixed and had plans to use another contractor. Turns out, our roof and wall fell under our homeowner's insurance and we didn't have to pay the full cost of both projects. Of course, we were responsible for the deductible and upgrades. We were very pleased with the outcome on both projects. Lance, with NewRuf, explained every step and always made it a point that if we had questions to always ask. Even if it was the same question 2-3 times. Communication is key and for that to be established early on made us feel more comfortable that picking NewRuf was the best choice. Lance can be reached at lance@newruf.com or 512-585-7005 read more

I was impressed with NuRuf and the work they did on my roof and gutters. From the start, they were super helpful with the insurance process. They took the time to walk me through everything and made sure my claim was approved, which was a huge help. As for the roof and gutters, the quality of their work is excellent. You can tell they don't cut corners, and they got everything done on schedule. The team was professional and easy to communicate with. They kept me updated throughout the project and made sure I was happy with how things were going. Their pricing was reasonable, especially considering the quality and attention to detail. Overall, I'm really satisfied with NuRuf's work. If you're looking for a roofing company that's reliable, affordable, and great with customer service, I definitely recommend them. read more

I didn't know I'd qualified for a new roof paid by insurance, but after I see few house in my neighbor was done by NewRuf company. I contact Lance Caudle for inspection my roof, base on the inspection he felt my roof would qualify for replace and he handled all the hard work help me walk thru the whole process getting my new roof approved by insurance. My roof was approved for replace by the insurance. I'm happy with my new roof and new gutter system. He made the process seem easy, and I wouldn't have a new roof without them. They were professional easy to work with, roofers crew took great care with the roof and yard while they doing the work. Lance Caudle (sales manager) and Dan (project manager) from NewRuf is awesome, I highly recommend them. Lance Caudle can be reach @ 512-585-7005, Email: lance@newruf.com read more

I had a fantastic experience with New Rüf! They came out promptly in the middle of the summer heat to evaluate my roof, and I was incredibly impressed by their professionalism and work ethic. Despite the high temperatures, they took the time to do a detailed and thorough inspection, carefully explaining everything they found in a way that was easy to understand. They were not only knowledgeable but also patient, respectful, and clearly committed to making sure I felt informed and supported throughout the process. It's rare to find a company that's this dedicated, professional, and genuinely kind. I wouldn't hesitate to recommend New Rüf to anyone needing roofing services. Thank you for going above and beyond! S/o Danny Cabrera and his assistant for doing a top notch job! read more

Unfortunately I just can say the true, no stars at all. They appear to be good sons of God, they have bible's quotes and old sayings in their office, smiling to the camera and all that, but what happens when they forget they are God's creatures and attempt against your person? Specially Spencer, he plays dirty hiding information, betraying your trust, vandalizing your roof, then the owner makes threatening phone calls, then the lawyers start doing their part. Well, this event does not have an end and they insist in keep harassing. Hopefully God will enlighten them before he call them soon or later. I just keep them in my prays anyway. read more

New Ruf recently completed a new roof on our house and we are very happy with the finished product; job well done! Jonathan K was the point man on the project and he was there for me every step of the way. Every time I called him he always answered me promptly and always answered my questions to my satisfaction. If I had a question that he could not answer he would put his boss Mike W on the phone. They took the time to address my concerns throughout the whole process, and it was a great experience. We really appreciate their commitment to a quality job and a happy customer. Thank you New Ruf! read more

Lance Caudle and the team at NewRuf did an amazing job in helping us get our roof replaced from wind and hail damage. We chose NewRuf after getting a couple of other quotes because they work with your insurance company to get your roof replaced while only paying your deductible! Lance and the team guided us smoothly through the entire process and did an amazing job on the roof. It has been a couple of weeks and we have still yet to find any nails or material left over from the job. If you want to contact them you can call Lance at 512-585-7005. read more

Our neighbors were having their roof replaced and Tristan appeared at my door ! He inspected the roof and took pictures for me to see the damage. He returned when my insurance adjuster was here, Tristan educated me about the products he would be using and the options I had. Tristan worked with my insurance company and was here checking for every step, the delivery of products, the work that was being done and the cleanup. My roof looks fantastic and I would definitely recommend New Ruf ! read more

Kyle W. was absolutely amazing to work with to replace our roof. He helped us through the nightmare that was the insurance process and checked in with us regularly to let us know what was going on. Once we were finally approved, he explained everything thoroughly and the materials were delivered within days and the job itself completed within a day. The workers took care to protect our yard and plants and cleaned up everything. We're super happy with NewRuf and highly recommend. read more

Since my last review was deleted, ill try harder this time. My experience with New Ruf was a complete nightmare. From the start, it was all great until the prices went significantly up, and I felt like I was taken advantage of. When asked about the price, I was met with the owner threatening to sue me if I did not proceed. I don't appreciate being strong armed into doing business with someone. read more

Tristan Flores, Project Supervisor at NewRuf is awesome. He's very personable. He kept me updated throughout the roofing process. If I had any questions, he was easy to reach by phone, which seems fairly unique these days. My roof was finished quickly, and it looks great. Thanks so much, Natalie L. read more

NewRuf employees STILL continue to illegally trespass on my property just 90 days later. Also going to take this video's and pic's over the HPD and file a complaint. Hanger left says "YOU HAVE HAIL or WIND DAMAGE"... Yeah, no I don't. It's been inspected twice. Steer clear, these clowns are shady!!! read more

Mike and his team did a great job replacing my roof and siding. There were a couple of warranty issues with the siding work and mike promptly addressed the problems and got me going. Highly recommend Mike and his team. read more