Always on time, helpful and so professional. After difficult flights and busy airports it's so nice…read moreto see the team ready to go as soon as you exit the airport. Cars are always immaculate and stocked with water. Drivers are safe and do a great job rain, snow or sunshine!

They provided exceptional service from the start until the end. Their communication was great…read more Their drivers were polite, and the vehicles were very clean and comfortable. They provided car seats for our young children, and were also flexible when we needed to change our return date and time. I will definitely use them again.

My latest ride was a complete disaster. The driver was so engrossed in his phone conversation that…read morehe forgot to drop me off at my destination. I was left stranded in Manhattan with my luggage, forcing me to spend an additional $20 on a new ride. The original fare was $43, but the mistake brought the total to $60. When I attempted to report the issue, the company hung up on me, and I've yet to receive a response to my text message. This experience not only cost me money but also made me miss an important appointment. Needless to say, I've lost trust in their service and will consider alternative options like Lyft or Uber for my future transportation needs.

Tried this place for the first and last time as of five minutes ago. I initially tried to book a…read moreride through this car service'a website. In order to do this, I had to first make an account and share my card details. Ok cool. After going through that process and booking the screen is buffering and says its finding my ride. After about 11 minutes waiting for an update, I decided to call to check on my ride status. The dispatcher cut me off mis sentence to have me repeat all the trip info again, then quoted me a fare that was 7 dollars higher than what i pre booked on the app. I had the screenshot of the fare , and let the dispatcher know what I was quoted online. He interrupted me to say "well idk if they're going to take the trip" you mean the trip that THEY set the price for to begin with ? So I ask him if I pay the 20$ what is the drivers eta he puts me on hold, i wait 5 more minutes and he picks up the phone thinking im a new customer. When Ask him about the driver eta about the new fare he hangs up on me. Please save yourself the time. DO NOT give these guys your card details. I was trying my hardest not to use uber and support local businesses instead. This isnt one of the safe ones at all.

The service is horrible.... I called 4 times for a cab... waited in the rain with bags just for…read moreno-one to show up!!!!!!! Called back and was placed on a long hold for no cab again!!!!... Them and their drivers suck!!!

on 8/13/26 at 3:34 PM. I was sent a car to take me from 104 precinct to 62st, in flushing Queens,…read moreand the driver was on his phone as I enter the car I told him we wanted to change the location to a different one.We ask if he could wait so that he could take us to a different location to which he accepted. after 4 mins he got rude and told me it was better if I called the Car Service Dispatcher. and request for a returned ride. with no cause. at no giving time did I have any conversation with him to act that way. when I ask how much for the ride we told me 20 dollar. I then called the base and the dispatcher told me it was supposed to be $10:00. and told me to hold on while he called the driver. he then returned with the story that the driver told him that he was there for 10mins and I told him look at the time on the cameras , then the story changes to me having a change of address, and that it was my responsibility to call and make a change before he took off. and my response was he should of called it in. and therefore they made this excuse not to return my over price fee.... Therefore no stars on my behave. A complaint to the better business bureau.okay in other to move on am force to give a star to be able to post.

Four Ones to my destination, Fenix had the return ride home. As to time frame, both were in a close…read moreproximity, time wise---that being--late... Four dollars cheaper for a drive that couldn't even been two miles, but I'll be generous and say two and a half miles. A more modern car than Four Ones picked me after the end of the evening. Quick point: As soon as I hopped into Four Ones heading out, the driver went on and on about some great day gig he had and was doing it as a favor, something along those lines. His loud tone and regular head turns to look at me while cruising down Metro didn't thrill me. Quiet, courteous soft spoken driver got me home and in two shakes of the cats tail, I was home and on my pillow.

worst car service company, absouletly unprofessional. rejected client's ride after the appointment…read moretime. All these after they confirmed pick up earlier during the day. The customer service guy tries to expaling it as thougfh it is your responsibolity to know about a rejected appointment with medicaid. do not use this service

Horrible service dispatcher is unbelievably idiotic Drivers…read moreare arrogant and prices are unbearable please call metro line

Imagine you're running late on a stupidly snowy weekday morning and you need to get to the airport…read more THEN imagine you've called like 10 car services and are getting a busy signal from everyone. Oh, cool! Let's have an aneurysm as we consider how much we are so going to miss this flight. THEN imagine you call THIS car service and the dude says 7 minutes and about 10 minutes later the car shows up and now I'm writing this from the airport at my destination. ALSO They tell you the price and don't try to do weird sketchy things to magically change the price. That's a bonus. tl;dr = totally decent car service that probably won't scam you

I just had a pretty amazing experience with McGuinness Car Service. I normally take Java, but today…read morebecause it's raining and rush hour and God knows why else, I could only get a busy signal from those guys. I searched for an alternative and found McGuinness. I have to admit, it wasn't looking good when after waiting twenty minutes for the car to come, they told me that their guy was stuck in traffic. I'm getting nervous because my flight is in a little over an hour at LGA. We clearly have an issue here. Here's where the boys over at McGuinness step up, they send their dispatcher in his personal car! I was VERY relieved and impressed. Needless to say, I've added them to my phone book and will for certain be using them in the future. Traffic was bad, but my man got me to the airport in time. I'm currently waiting for my flight and a pizza in the lounge as my flight was delayed. Five stars.

I'm really, really torn about this. My experience with McGuinness has been mostly positive and I…read moretruly want to support local Polish businesses. I really do. However, I can't give them a good review in light of my recent (dangerous, terrifying) experience. Bit of a background: I've taken McGuinness car service maybe 30 times now. Most of the time they're really prompt, arriving within 5 minutes or less. Impressive. Most drivers are quite friendly, though your mileage may vary - their grasp on English seems tenuous at best. I speak Polish, so my experience with them is inherently different, obv. They're cheap and the cars are usually clean. Last week, however, I had an experience that's made me reconsider calling McGuinness ever again. The driver arrived promptly, as per usual. I'd never had him pick me up before. He seemed jittery, wiggly, anxious to get going. I can't make assessments about his sobriety, but his behavior gave me pause. I should've got out of the car right then and there. Well, since I didn't, I was treated to THE SCARIEST CAR RIDE OF MY ENTIRE DAMN LIFE. I am talking Grand Theft Auto style, maniacal, psychotic driving. Going 90 on the Williamsburg bridge (edit to clarify: it was late at night) Bullying other cars to an extent I'd never seen before, nearly causing numerous accidents. All while blasting 80s anthemic rock, for an extra horrific twist. I've been in cars with reckless drivers before, but this was different. I honestly thought my life would soon come to a violent, fiery end, and though I'm not religious, I did utter a few silent prayers. For the record - I asked him to slow down, repeatedly, and reiterated that I'm in no hurry. To no avail. We got from North Greenpoint to the LES in... record time. 10 minutes, if that. I exited the car nauseous, shaking. TL;DR - fine in most cases. If your driver is the long-haired guy, RUN FOR YOUR LIFE.

I had a good ride. came quickly, professional driver. Thank you. nothing to add, everything was goodread more

DO NOT USE THIS CRAP SERVICE! Forgot my phone in the car and immediately called the dispatcher who…read moreproceeded to yell and moan about how he was too busy to help and was no help at all. Never got the phone back! Driver CARLOS had no personality, windshield had a crack in it, and radio needed fixing. Should have checked yelp before using!

Many drivers are rude, disrespectful and unprofessional. They yell and curse at clients and leave…read moreyou blocks away from your destination.

I don't like being overcharged by $5.00…read more Dear Cabbies, I always ask the price when calling for the cab. Don't even TRY it!!! Sincerely, Briana M.

My regular Pratt service had no available cabs for the past 2 hours so I yelped and called this…read moreplace. Answered my questions without rushing me. Fare was 2 dollars higher than Pratt but I that's how it goes aye. The highs: Pick up was on time. Nice spacious CLEAN cab despite it being a wet day. Courteous driver. Good driving (not too fast or slow) Not talkative (so I can write this review) Arrived at my destination safely and on time. No lows. The End.

I was in Brooklyn NY on Friday, October 20th and Dekalb Car Service was highly recommended to me…read more I called and reserved their service to take me from Medgar Evers College to Penn Station. I was told that the fare was $40 to which i agreed to pay. The driver arrived on time and took me to Penn Station where I quickly produced my credit card to pay him. The driver flew into rage mode and demanded cash as this company does not deal in credit cards. No one advised me that it was cash only and while I tried to explain this the driver was Hispanic and seemingly spoke very very limited english. all that I could discern was that i rode knowingly that it was cash, and I did not have the money. there were no signs in his car announcing that this was cash only. he attempted to seize my laptop to get his money...the ride was $40 and I had $30 but his rage grew, and he parked his car and kept saying ATM. He talked to the local field NYPD who also spoke Spanish and left his car unattended to insist that i walk until i found an atm. the first one i found was broken; i kept walking with him on my heels speaking in Spanish and i growing more fearful because he was behind me. I finally found an atm, got $20 and asked for my $10 back in exchange for the $20 but he refused and got a 22% tip for horrific and terrifying service. I have no receipt for my $50 and cannot file a claim to be reimbursed. Grateful to have my life so the loss of $50 is really a small price to pay. I would never ever use this service again. Furthermore, I strongly have recommended that the elected official who recommended this company never use them again for any reason not even a dire emergency. I recognize that a few companies may deal in cash only but how unsafe is it to transport people and have cash on them jeopardizing lives and creating the likelihood that these employees will be robbed! Perhaps this company should reevaluate their procedures as trips can be in excess of $100 and who travels with that much cash on hand? My yellow cab trip to the college was $91 and the driver gladly accepted my credit card.