I've been living here for almost a year and half. I will not be renewing my lease. The pricing for…read moreeverything was a bit much. Packages we had delivered were consistently turned back for wrong addresses or left on the busy main st quite often. Leasing office and all employees were fantastic. I have nothing against them. However...the fire alarm in my building went off at least once a month for the last 6 months, and many times before that. Below are the times from when I decided to start keeping track. As I said it was multiple times before that only when I got REALLY annoyed did I start keeping track. Management offered no solution, only blaming on other tenets and businesses below. -7/2/20 6pm -7/7/20 1am -7/11/20 8am -7/21/20 3am -8/8/20 1245pm -8/10/20 550am -9/14/20 130pm -11/2/20 415pm -12/16/20 8pm -1/25/21 1030am -1/27/21 1230am

This is an ok place to live. It's very expensive and in my opinion overpriced. The management and…read moremaintenance staff are pretty diligent. The amenities are nice sans pandemic. My main complaint about this place is the NOISE! From besides a busy subway line in Queens to besides the BQE in Brooklyn I've lived in some pretty noisy places. This is the loudest place I have ever lived. Each day starts promptly at 9 with a garbage truck making as much noise as it possibly can. That lasts for 30 minutes to an house. The fire house sounds it's alarm everyday at 12 and then multiple other times throughout the day. It's loud as can be and seriously the loudest fire alarm I've ever heard. Excessively loud. And then I gotta hand it to the Patchogue fire department for their enthusiasm. They are blaring those horns and sirens like a little kid with his toy fire truck Christmas morning whether they need to or not. On the other side of the building you get the drunks doing their thing. I do like living here and the staff is the best but the noise is absolutely killer.

I have been here a few years. I am very pleased with responses that I have made and how quickly it…read morewas taken care of.

Theres no one to talk to from maintenance; their phone rings and rings and no one ever answers…read more They leave notices that say "someone will be entering your apartment anywhere between February 19th-March 8th from 9am-4pm" so am I supposed to not work & stay home & wait for maintenance to enter my apartment for 2 weeks?

Don't move into a Fairfield unless you want to live with centipedes. Killed (minimum) 3 a day,…read morecorporate was fully aware of the situation and came to spray but the spray did absolutely nothing. we were promised that we wouldn't hear anything bc of the sound proof walls but I heard my neighbors going at it at 10 pm every single night. I would've been able to deal with the horny neighbors by putting headphones on, but I don't think anyone can deal with a centipede problem, so glad to be out of there!

The worst living arrangement, and way overpriced. Slow or no response from leasing office and they…read morethreaten you with lawyers and block your online access to pay if you are late. What a sham! I would not recommend this company to anyone!!!! A Horrible Company, literally the worst of LI

Update: The leasing director reached out to me in March and granted approval to cancel the…read moreextension request. Appreciated. Thank you.

We lived here for over 3 years. Anthony the super/maintenance guy is great and so is Deb at the…read morelease office. Now the problems..... The community seems nice at first. Once you are there a little while you start to notice that it is not so nice. We have dealt with roaches, bums begging for cigs in the parking lot, and a completely nasty and unresponsive corporate office. You can call and leave messages for weeks before you get a response. Its 2017 and you still can not pay your rent online. There are never any parking spots, especially when there is an event in downtown Patchogue. I've had to park at the YMCA and walk home. Now the worse thing they did to us.... We have been model tenants for over 3 years. We were on a 5 month extension because we were house hunting and our lease expired. They clearly told us when we spoke to corporate that if we find a home before our extension is up that it is no big deal. We just need to give them notice and a $500 fee. Well we found a place to live and turns out there is no cancelling the extension. We have to pay full rent until the end of the extension. If we weren't lied to we would have left at the end if our lease and stayed with family while we were home shopping. I recommend you look elsewhere.

I love living here, people are friendly. Love the amenities like gym, Laundromat, Clubhouse and…read moreCoffee, Barbecue and Grill place. Peaceful. Also the Jitney Bus twice month. Love our lake where birds frequent, turtles live amd some fishes. We used to have events and holidays gathering, but it stopped, no one to take care of organizing the parties. The office staff are friendly, JOyce, Jeanmarie, Adriana, Jose.

we moved out in December when our home was invaded my marijuana day and night (completely against…read moreNYS law of right to quiet enjoyment). by then the entrance gate hadn't worked in months, rude Joyce still reigned in the office, and much of the gym equipment was down.

Stay away from Fairfield in the bay ! The young man Kevin said I needed a $200 application…read moredeposit,which I wrote a check to Fairfield.Called Kevin on a number of occasions when he told me I'm not call him text him ! Which I think that was very rude.I spoke to him last Friday and again on Wednesday morning 09/25/24 he said I could pick up my check,upon arriving, he told me he didn't know where my check was, but he had my application then he went on to saying I never gave him a check, but I have my check receipt.I reached out to corporate, which it seems like this is something that they always do and I have still not heard back from them two weeks later.Fairfield just sketchy they basically want section 8 programs government programs. I apply for new village Apartments in Patchogue. Very beautiful and I will move in on the 15th simple Process.

I just moved in. Kevin made the process painless. The apartments are updated beautifully. Everyone…read moreis friendly. Maintenance comes quickly! The grounds are extremely well kept! Best move yet!

This place is horrible. Roaches In all the buildings. The super intendant Al does nothing they do…read morepatch work and nothing ever gets fixed. There's mold in all the apartment there customer service sucks and handymen don't do a thing. Constant leaks all over the ceilings. Gutters are broken and leak into the homes all over the balcony's. The roaches are insane. Baby roaches all over and the laundry room is hideous. There was a leak for 2 years of dirty bath water leaking and flooding the basement it would get reported then they claim it was fixed but still flooded days later. Couldn't do any laundry. Was forced to go to laundry matt. Unacceptable. Bugs beyond belief in the basement. These people don't care nothing gets fixed and issues pile up. Good luck. Many people moving out all the time. Have plenty pictures of things but could care less to post them. Don't move here. You'll regret it.

I moved here almost 2 years ago. It was the worst mistake of my life. First things first, I've…read morenever rented from anywhere prior to moving in here, so I wasn't keen on what was supposed to be done, such as a "walk through". When I viewed the apartment, I did like it. It's a nice size and lower level which I prefer. The carpets were stained and worn. I inquired about new carpets, and their response was "we are having them professionally cleaned. If in a few months you still feel they need to be replaced, we will do it." Within the first few weeks of moving in, it was Thanksgiving. I was hosting about 15 people, my first holiday in my new place. Exciting, right? Nope. My fridge FULL of food died overnight. By Thanksgiving morning, everything was rotten. I called the emergency number due to it being a holiday, and did not get any response. Friday, the day after my ruined holiday, I finally got someone on the phone. No I'm sorry, no sympathy, nothing. The next day, Saturday, the super came with a "new" fridge. It was a used one from another apartment, disgusting and filthy. Stains inside and out that I had to clean myself. A few weeks went by and I started noticing stains on the carpet that were resurfacing after their "professional" cleaning. I called regarding the carpet and repeated what I was originally told when I first inquired. Their response..."we don't replace carpets mid-lease, I don't know who told you that. You were misinformed." OK fine. Thanks a lot. April 2, 2015...I was going to do my laundry (in the basement of the building) and I saw several police cars, ambulance, fire trucks, etc (which is a regular occurrence, at least once a week) I proceeded to go downstairs and the door had crime scene tape over it. I approached a police officer concerned with what was transpiring. He told me there had been a fight and I couldn't use the laundry room for a few days, at least. I went to the laundromat. About 2 days later, I proceeded again to head downstairs to do laundry. I opened the door and right away, I noticed drops of blood on the steps leading to laundry room. I stepped around it and went down anyway. It looked like a murder scene. Blood spatter all over the walls, on the washer and dryer, on the chair, the floor, everywhere. I immediately ran upstairs and as I was walking out I noticed blood in the foyer as well. Also splashed on the door and mailboxes. I called Fairfield and explained what I found. Their response "Oh they already cleaned it up." Long story short, I had to get the Department of Health involved. They said they couldn't do much, I corresponded with a man named Bruce for days on end about it. They had the throw rug in the foyer "professionally" cleaned but to this day, I use rubber gloves to obtain my mail, as the blood spatter is still there. July 2015...my upstairs neighbors water from their bathroom began gushing into my bathroom. I was told "put a bucket there I'll come tomorrow to look at it." They eventually removed part of the ceiling which stayed like that for a week until they came and fixed it. To this day, it still hasn't been painted, just a shoddy spackle job. There has been countless other incidents, but I figured I'd touch on the important ones. If you or a loved one plan on moving there. Beware. I gave it one star because zero wasn't an option. I'd also like to add that the customer service provided by one particular individual is appalling, I'll spare her name in good faith, however, never in my life have I been treated with such disrespect by a so called "professional". She responded to an email I sent, which was regarding a question I had about a mistake on their part, in caps lock, like she was raising her voice at me. I could go on for days. But I'll stop here.

This place is horrendous. There are mice living in the walls, roaches in the kitchen cabinets,…read moretiny little fruit flies in the bathroom, antiquated plumbing that causes pipes to burst (and the water gets shut off throughout the repairs), drug deals going on in the stairwell, homeless people sleeping in the lobby and mailboxes that are so old they no longer close properly; causing mail to spill out frequently. The superintendent doesn't live here and the one time I needed him, he told me he was having his supper and wouldn't be available until the next day. Additionally, the lobby. elevator, hallways, laundry room and terraces reek of Marijuana, despite the numerous " no smoking" signs on the doors. Living in a homeless shelter would be a step up from the Terry Apartments

I lived here for approx 3 years ... seems staff doesnt give a shit about tenants...while I was…read morethere 2 people overdosed. my family and friends were afraid to visit!! elevator sometimes worked mostly didn't... smells of piss & stuff . I was having bathroom problems , they took some of wall out .... grosss mold ! never finished . I moved as soon as I found a decent place!

We've been trying to get our deposit back for 1 year now. They wanted to take money out for wear…read moreand tear of our carpet that they are not entitled to. We sent a response that we don't agree and want our whole $1100.00 amount that we are entitled to but to this date have not received our money back from the Fairfield Knolls Broadway at Holbrook property manager. She refuse s to respond to the many emails We've sent her and customer service multiple emails!! They are the worst!!! I am soo frustrated!! She sent us pictures of some apartment that was not ours. We i turn down her $900 offer and sent back our pictures of when we left the apartment with no carpet or any other damage to the apartment. We hav see no response from her or the customer service department and want our $1100.00 back now. It's been long enough!!! 1 year!!!

This place looks nice but buyers beware. I loved the idea of a fire pit. It hasn't worked in over…read morea year. I loved the idea of the community room. It had a flood the fixed it but no tables and chairs have been replaced, it's 6 months now. Try renting it and no one answers emails. Our neighbors smoke pot all day long. Great for them but it gets into our apt by the washer dryer unit and we were told there is no way to fix it. So our apt always stinks. You are allowed to put garbage out. Well 5 bags of neighbors garbage next to your door is disgusting. The smell and the bugs. We spend a lot of money to live here and it's the worst.

Place is a joke, section 8 heaven counting down days till my lease is up... wish I never made this…read moremove and will never do a Fairfield again. Quiet environment isn't a thing here, my poor cat now has anxiety from the crazy shit that goes on all day in this complex. Just save the money and move anywhere else because it will be better also only way to get a response from anyone is to leave a 1 star review because then they get in trouble from the owner, then after that radio silence!!! STAY AWAY THERES NO RULES AT ALL HERE!!!!

I'll give it one star just so I can write the review. Deserves 0 stars. Let's start with the major…read moreissues. 1. High rent for literally nothing 2. Rats in wall, you can hear them scurrying and chewing through the night 3. Stray cats everywhere. Fighting, and defecating all over. No one picks up anything 4. Tenants don't clean up after dogs even though bags are provided 5. Section 8 housing, which causes increased police presence due to fighting and drugs 7. Maintenance team is nasty and rude. They will come say nothing is wrong and then you have to put a new request in for them to come 8. Front desk- if they even show up, they are rude and unhelpful 9. People don't park in assigned parking spots and will block you in- due to lack of respect from managers, nothing is done 10. Want your deposit back? Not happening even if you leave the place spotless 11. Flies coming up from sinks 12. Paper thin walls so you can hear the drug deals! 13. There is no accountability for who stays in apartments. My puppy was outside on a leash being walked and a man who was "staying there once every couple of weeks" let his pitbull out of the front door without a leash and it attacked my dog. When confronted, he states he wasn't on the lease, and his dog hasn't been registered or vaccinated. Multiple formal complaints were given to Fairfield and nothing was done. We had to seek potential legal action towards this man for anything to be done. Management doesn't care who or what stays there as long as you pay. So many people work hard to pay for their apartments and pay extra to have a dog and then you have this freeloader with his dog living rent free attacking other dogs and people. 14. Drug deals made right outside your apartments 15. The faucets leak and the toilet constantly runs. When asked about it, maintenance says "eh it's just one of those things". But don't worry, you'll get charged for it when you move out! 16. Renovations took forever, but having dirty rusty nails in the parking lot, sidewalks and stoops is unsafe. These are the majors, there are minor issues that could be dealt with but listed above are non-negotiable issues. Unfortunately nothing will ever be done and it will always be the biggest scam. I understand living on LI is expensive, and it's par for the course but for what you pay, you get nothing but headaches and trash. I'd rather live in my car. I often wondered if they were hiring, I'd love a job where I can do absolutely nothing, be nasty, and do a terrible job and still get paid!