Bad Situation Turned Good…read more This past Friday, November 17th, I purchased two Andis products from this store (1 Andis Profoil Shaver /1 Andis T-Outliner). To my dismay after returning home, while attempting to turn on the T-Outliner, I found it to be inoperable. Unable to return the product that day due to a weekend trip out of town, I returned to the store today to exchange this product and to ask about the possibility of exchanging the "Andis" Shaver for a "Wahl" Shaver. Upon my return to the store, I had a negative experience with "Jay", the store manager. He questioned me (did you drop it?) and alluded to me being untruthful after seeing a hair follicle on the side of the T-Outliner (which may have been picked up from my bathroom while using another product). After some back and forth, between myself, my brother and Jay, Jay tested the product and confirmed that it did indeed not work. He tested another T-Outliner and allowed me to exchange the defective product for the working one. Consequently, after Jay opened the box for the Shaver, he identified hair shavings inside the blade opening, keeping in mind I had not opened the box. I was shocked by this. Jay informed me that he could not exchange the shaver and that the new Outliner was non-returnable. After this interaction, I was angered and very offended. I quickly decided to call back to the store to gain the owner's contact information to further discuss the matter. After making several attempts to call, I finally got in touch with someone. To my dismay, it was Jay, the associate I had interacted with prior. Jay informed me that he was the owner. I explained to him how I had felt about his rudeness and after several minutes of talking, Jay apologized and informed me that he would accommodate my need to exchange the shaver. Long story short, Jay handled our altercation in a professional manner. He admitted that he had maybe based our interaction from past experiences from customers that tried to get over on them. I definitely understand this viewpoint, as I have worked customer service for several years. Overall, Jay made my day by taking time to hear me out and assisting me. I will definitely return to this store just because of how this young man handled this situation. He owned up to his mistake and helped me out in the end.I have much respect for him and his willingness to turn a bad situation into a very positive one. Thanks Jay! You've gained a repeat customer in me. Shop here!!!

I visited Diamon Beauty supply a year ago and vowed not to return due to poor customer service. A…read morebarber recommended I try again because he has such great experiences with the employees. Not so true about that. They have an extensive selection of products but perhaps he should invest some of the funds on customer service. The young lady at the register was rude with an attitude, so that's it for me.

I just came here looking for lash clusters and they did NOT disappoint. They had sooooooooo much…read morestuff like this is one of the best beauty supply stores I've been to. The cashier was so sweet too

If I could rate a zero, I would. I made a purchase last month. A perfume spray and hair gel. Tried…read moreto return them today a little after twelve. What they don't tell you when you buy is those products are non returnable and non exchangeable. It's in tiny writing in the middle of the receipt. They are more than happy to take your money but you are stuck with products if they don't work. I commented that I would never come back and her response was "that's fine you don't have to" That's not how you talk and treat customers. I hope management does a retraining. Otherwise no one will want to shop there.

First of all, I know absolutely nothing about beauty stores and have very rarely visited stores of…read morethis ilk though I've been to Holly Beauty a few times with my wife. The store is overflowing with inventory, especially hair products, wigs and braids. They seem to have pretty much everything one would seek in a beauty store. The store is crowded but clean and I've found the staff to always be friendly and helpful. The large parking lot shared with the rest of the tenants of the mostly empty Holly Point Shopping Center ensures you will be able to find a convenient space to park.

My first time... I'll return again…read more I was in an unfamiliar area, but needed braid hair for my daughter. I did a Google search and found a store that was nearby. But while on my route, I came across this beauty store... This store located in an almost vacant shopping area. I believe Farm Fresh was located here and with it no longer occupying the space, this area looks like a ghost town. Aside from the beauty supply store there is maybe one or two other stores in the corner of the shopping area. Nevertheless, my baby and I decided to check them out. The amount of cars in the parking lot suggested that maybe one or two people were inside, but when we stepped foot inside, there were at least 10 people inside. I thought, this place must be kinda popular. We visited on a late afternoon and was impressed by how neat the store was set up. We did find what we were looking for... I asked an associate about some other hair I was looking for... Either she wasn't familiar or ... I don't know. But I ended up spotting what I was looking for and showed the associate what I was referring to. Overall, if I am in the area I may stop by again to fully check out the store. Our main goal was achieved and for that I am satisfied. I'd recommend you check this store out too... not my favorite, but it was definitely convenient.

Looking to get your hair done at beauty store nearby shopping center this is the place for you…read more I definitely enjoy my experience here each and every time that I come in the stylist that does my hair. Her name is Morgan and she is phenomenal with a silk press and curls definitely would recommend if you ever want to get your hair done and glam up or need a updo for future style she's the one for you. My very first appointment was very smooth and very good. I got pin curls with my silk press in each time that I have got service with her. It's always last in a significant time. And my hair stays consistent of how it started and that's most important for me when it comes to my hair texture. And she was very knowledgeable with giving me tips in regards of keeping my style in as well as maintaining it and I love that as well. The salon is located in the back end of the store blending in with the other sections nearby in its on area. They do offer other services I saw including touch ups for any one who is looking for a quick touch that was $35 dollars and silk press is $91 plus tax definitely worth the price and the results are amazing. Highly recommend booking them for next hair appointment and it was definitely a great and pleasant experience I will be back for more services

I had to do a return due to the an item not being to my liking. I always get trapped into a vortex…read moreof hair, make-up and more in this store. I enjoy shopping here. Prices vary due to the items being prestige or drugstore brands.

I finally got time to come by to Miniso and the store is bright and spacious, but not that big. The…read moreitems were very organized and I like that they have a lot of things there like asian snacks and asian drinks as well as other beauty products that I seen elsewhere. The customer service is friendly and helpful as well. I looked around a while and found what I wanted a dim sum blind boxes and other food snacks and drink i bought. I will definitely come back next time to buy more items again. They are a very awesome Chinese store

Adorable overload!!!…read more They've got blind boxes everywhere, Sanrio, Lilo & Stitch, Disney, which is cool, they have a wide variety! You could honestly spend forever just trying to pick which one to get. The store also has tons of cute stationery, makeup bags, and little accessories, perfect for gifting this holiday season.The rewards program is a nice bonus too Miniso is a super cute and fun store that I'll definitely be visiting again

The woman that was working there had terrible customer service. I was there shopping for some…read morecheaper jewelry for my prom and she made me feel so insecure with her rude remarks. She rudely asked me multiple times why I was there and. just told her I was looking. She accused me of stealing when I was looking at the rings posted right in front of the cashier with no bad intentions. I have came to this store one other time just to look around and got nasty looks as well. I was highly disappointed and left the store instantly from feeling unwelcome and accused.

I absolutely love this store , I've been going there for yrs, the lady is always nice , sweet &…read morepleasant. She's also very knowledgeable, respectful to the customers, & all around a good saleswoman when it comes to the items in the store . My fiancé & I love it there , we are regulars when it comes to the oils that smell so good , the small things like the jewelry & etc. I we both recommend this store to everyone!!!!

It's nice to have a store exclusive to beauty professionals. They have more selection of products…read moreand hair color than other beauty stores. A lot of their items comes in bulks which is nice for salons or barbershops. The store associates are always helpful if you have a question or need to special order an item.

I love going into this store it's only for professionals and the general public can not shop here!…read moreThe staff is knowledge and of course there's a wide variety of Haircare products! All professional stylish should make it a point to visit!

When I walked in the owner greeted me right away. He was upbeat and very friendly. I was only…read moreshopping for a flower for my hair, but I found some other goodies. The store has a lot going on and it was a little crowded. But they had a lot of products. They sell earrings, makeup, nail supplies, wigs, perfume, and more. The owner overcharged me on accident, so he gave me $3 off towards anything in the store. So I thought that was nice! I like their earrings because they're cheap and I won't freak out if I lose them. I like this store, mainly because the owner doesn't follow you around like I've experienced in some other hair stores. Check them out!!

Why haven't I heard of this beauty supply store before?!…read more Honestly considering making this my new go to. Randomly stopped here with a friend that has visited before and it was a good experience. The store isn't huge, but it isn't crowded inside. This store has just about everything you could be looking for! They also had a sale for wigs (2 for $50) which isn't a bad price. They also have various other items than hair that you definitely need in your life. On top of everything, the employee (owner?) was so welcoming and made us feel at home.