I can't speak of their sales department, as I've never dealt with them, but their service department is seriously lacking in customer service and basic professionalism. A company vehicle was brought in for a Toyota recall, and while there, we requested an oil change as well. Before any non-recall work was authorized, it was explicitly explained that they needed to call our fleet department to verify coverage for the oil change. This is standard procedure and has been handled smoothly at other Toyota locations. Assistant Service Manager Michael Ford acknowledged this and agreed to make the call. Fast forward to pickup day, and we were suddenly presented with a bill we should not have been responsible for. When asked whether he had called the number provided, Michael's tone and attitude were completely different from our first interaction. Instead of taking accountability, he replied, "We don't call. You brought your car to us, right?"--a response that directly contradicted the clear instructions given beforehand. The lack of integrity, accountability, and professionalism from Michael Ford is honestly baffling for someone in a management role. We even left a voicemail for the GM of Service, and unsurprisingly, have yet to receive a return call. Based on this experience, we will not be doing business with this dealership again. read more

SERVICE DEPARTMENT is NOT TRUSTWORTY. They lure you in with their low price oil change package, then try their hardest to find, OR CREATE costly repairs. In my case, after my oil change, they told me I needed a new head gasket and showed me an oil drenched engine photo on computer that was not even my car. They did pour some oil on my engine purposely during oil change. I cleaned it off & checked it frequently for 1,000 miles. NO GASKET LEAK. Liars! read more

I would like to start by saying that my family has purchased close to 10 Toyotas from Newburgh Toyota over the years and we couldn't be more pleased with them. Recently I had ordered a 25 Tundra platinum hybrid max with a 6.5ft bed. Nelson was my salesperson and he was fantastic. From the moment the truck got to the dealership he was in contact with me and worked around my work schedule to get in there and get the paperwork taken care of. They made all the paperwork and bank info an absolute breeze. When I got there the truck was detailed in the bay ready to go and within 40 minutes all the paperwork was done. Nelson personally took me out to the truck and went through every button and option in the truck, helped set up the Toyota Connect, and made sure that I was totally satisfied and understood everything about the truck before I left the lot. The level of service from this dealer and Nelson is impeccable and I highly recommend them. Mario the GM at Newburgh Toyota shows the level of professionalism in running a dealership that I feel always puts the customer first and goes out of their way to help you. Also when I go there for service I highly recommend Steve Conrad. He is all I ever work with and likewise with everyone else his knowledge of cars and years of loyalty to Toyota show in how he treats and helps his customers. Every step of the way whether it be service, sales, or parts this is the only Toyota dealership that you should be going to. read more

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I have bought many new cars over the years and I have experienced many dealerships and sales people most of whom I wish I never met. I just visited Newburgh Toyota and worked with a saleman Nelson. Let me tell you, I could not be happier. He knew what he was selling and is so honest. I have a toyota dealer one mile from my home and I drove to Newburgh New York (over 60 miles) and I am so glad I did. What a pleasure to find a saleman who knows what he is selling. When I picked it up, he spent at least a half hour going over everything my new Tundra had to offer. Thank for an amazing experience. Not only with Nelson but everyone I worked with in the dealership. When you go in.. remember ask for Nelson read more

Newburgh Toyota - My new Toyota Tundra from Newburgh Toyota. Shot there today. - Car Dealers Near Me - Newburgh, New York

Rude as hell! They clearly don't value good customer service. I called twice to schedule maintenance and didn't hear back. Then when I tried to explain my situation the woman hung up on me. Just rude and disrespectful!! read more

I went in for an oil change prior to going to a National Park, they didn't reinstall the skid plates. It took several phone calls to get a service manager on the phone. I don't understand how the Technician didn't notice a sizable plate left in the work area after he was finished with my four runner?.. Service Department really seem interested in resolving the issue. I couldn't use my truck in the National Park as the underside of the engine was exposed to rocks should I had gone off road read more

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Had the wrong part (wiper) installed by the dealer but they wouldn't swap it out to the right part because i did t have the box. WTF, why would i have a box for something the dealer installed??? Lazy service and parts department . read more

Terrible once you buy from them n u call about an issue they do not want to know who you are...so I guess corporate office is the next step. Will not buy from them again is this is how they treat customers and not deal with issues. read more

I'm going to have to update my review. I have gone back to this place multiple times since my first review, and I have received outstanding service. I really appreciate that the manager even reached out to me because he wanted to improve my experience. I take my car to this location for all of its maintenance now. read more

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If I could leave 0 stars and knew how to file a complaint I would! My mom purchased a new Corolla in 2021. Since then she has brought her vehicle in and called continuously as her brand new car repeatedly does not start, it has to be jumped weekly and sometimes daily. In every instance they refused to help saying their diagnostic machine shows it's fine. Fast forward still having the same issues we Had a local mechanic hook it up to his mechanic where it shows "defective battery". The battery clearly says an 84 month warranty. Once again Toyota REFUSED to help her, because if you buy a new car the warranty on the battery isn't valid They said. My dad purchased all his cars for years there when he was alive, a great and loyal customer. I can guarantee if as a man he went in it would have been rectified, yet they take advantage of an older woman and take as much money from her as then can! 10 out of 10 would NEVER recommend!!!!!!!!!!!!!!!!!!!!!!! read more

If I could leave zero stars, I would. Came in on a Sunday morning. We were shopping for our first car, and in the process of checking out Mazda, Subaru, and Toyota SUVs on our list. When we arrived, there were two ladies at the front desk and not too busy. We made an appointment ahead of time (for a specific car/trim) and mentioned we are also interested in checking out a few others for test drives. Lo and behold, the best salewoman from hell, Janice Eckert, proceeded to ask us a series of extremely rude questions. "do you know what you want?" "what car are you driving now" "why do you need to do test drives" "if you've driven a RAV4 on rental, that should give you a pretty good sense and no need to test drive" Did I miss something that auto dealerships don't do test drives anymore?? Any normal person would realize that just because you drove a rental RAV of who-knows-what-model-year and who-knows-what-trim of who-knows-how-many-years-ago... that it should allow you to make a decision to drop 40-50k on a purchase without all the tools to make an informed decision? Prior to this Toyota Newburgh visit, we came from Mazda at Poughkeepsie. Completely differently experience - they WANT you to test their cars, check out the colors, talk about models and trims, features and tech. NOT - treat you like a pest thinking just because you showed up in t shirt and flip flops and aren't white or tall, that you just be coming here to waste their time. We left with a very bad taste. I'm 9/10 certain it was a case of serious profiling, and just plain lazyness. If that's how they treat a NEW CAR client, how do you think they treat returning customers for service? I shudder. We left, went back to Mazda Poughkeepsie, and bought a CX5 in cash. If you want a Toyota, go to DCH wappingers. If you absolutely have to go to Toyota Newburgh, avoid Janice Eckert. She's a masterclass in profiling, and not the good kind. It's 2023, grow up. read more

STAY FAR AWAY FROM THIS PLACE! if you work hard for your money and value your cold hard cash then never step foot in this place. If not by all means please head down to newburgh toyota 218 route 17k and go see there fine and lovely snake oil salesman bobby messina. Bobby took advantage of my elderly father who suffers from dementia and honestly was reassured by bobby that he was getting a great deal! My father was so excited and overcome with joy because he knew how hard the car buying process has become over the recent few years. Well let me tell you about this "deal" he sold a lemon 2014 ford focus with a faulty transmission sensor that fails every 2,000 miles and needs to be replaced which is a pretty well known fact by new car salesman let alone a one of expertise level that Bobby messina had assured my father he was. The car had a listed mileage of 58,704 who provided my father with fake and not real car reports that he honestly thought was carfax reports but they were not. They were experian auto check which is not a valid source of records for buying a vehicle in the auto industry. Which bobby messina knew all too well, which is why he did not provide the car fax record because he knew what it showed! He provided a 5 page "experian records" that showed 0 Problems reported on every page. How could this be bobby? Let me tell you how you knew very well bobby the car dealerships/ Repair shows all only use Car Fax to report car service records that were performed on the vehicle during the service not experian which I will be uploading for everyone to see so there customers will now the dirty, sleazy, disgusting habits of not being honest with their customers and trying to surpress records they don't want you to see. Experian never even reported a state title which was on the first page of the report and was quickly skimmed by my father to show him all the zeros he wanted to see to secure the deal and grease his dirty fat pockets. Cusotmers who don't know any better, but are only simply relying on the guidance from the salesman. Do not make the same mistake I did and do your research and your third party verifications. Bring a mechanic with you, an average level mechanic would have spotted this problem and warned the customer the deal is not what it seems and is probably a scam. Shame on you bobby messina for providing the level of expertise and customer service you are providing to the customers of newbrugh, especially their elderly ones who are easy targets. Do not let your elderly family members come here all by themselves because they are easy targets for scams newburgh toyota loves to get away with. I hope karma find you if she already did not and settles her scores with you. She always does :) As for trying her scores with you. She always does :) As for trying to receive a refund from the broken car they sold my father bobby messina response was well see you court then! To be honest bobby I would love to take you up on your offer but for the amount of emotional distress and damage you have already caused to my elderly father who is very exhausted by this entire situation and just wants everything to be over with even if it means getting rid of the broken car and taking the full loss then so bid it my father deserves to live the rest of his life being happy and enjoying it relaxing sitting on a beach somewhere not having to lug him back and forth to and from courts/lawyers over the next 2 years no amount of money is worth this. Clearly taken advantage of by you bobby the amount of drama and costs of legal battles that i'm sure with company would love to hold up and adjourn as many years as they wish. It was Unfortunately there are no good salesmen's left in this industry they have all been blinded by the greed and shitty loophole new york state laws that protect their scams and make it a very difficult process for NYS to make the dealership return the funds. WELCOME TO THE WORLD OF 2024 we all live in now ladies and gentlemen! LESSON LEARNED! read more

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I could go on and on about my love for this place, verified by 16 years and multiple vehicles supported by them, but it simply comes down to this: support. The maintenance team at Newburgh Toyota is exceptionally committed to customer service that far exceeded my experience at Mercedes and Volvo and even other Toyota dealerships in this area. All of their departments work together to deliver a top notch experience even through these challenging times and they have never disappointed me. If you drive a Ferrari, you couldn't reasonably expect to have a better experience than you will here. Newburgh Toyota is an integral part of my success plan and makes the process of buying and caring for a car or truck almost.. fun; but certainly easier than anywhere else. Make sure to ask for Alex or Crystal in the service dept. They are experts at making your day better. read more

I have been going here for years and I will never again. I went in for a simple oil change and am shocked about what happened. when I left for my oil change I went straight home, didn't think anything about it. I went to lock my door with my fob and it didn't work.. I had such a weird feeling and another mechanic verified. Whoever worked on my car, unplugged something (sorrry don't know the right terms) so it wouldn't work! I knew it! So my guess they did it so I would come back and they'd get another bill out of me. Well I won't be going there ever again. read more

I just purchased my fifth vehicle from Toyota of Newburgh, NY. Evan, along with the other team members (Nelson, Janice, etc.,) have been exemplary with everything which is why my husband and I keep coming back! Thank you Toyota of Newburgh! C. Weygant-Smith read more

Very difficult to schedule routine service in a timely fashion. I bought a 5 pack oil change/tire rotations and am finding myself going to other Toyota dealerships who can typically fit me in same day or next. Not sure why it's so difficult at this location. read more

If you want a 2 hour oil change and have them try to sell you a $15 cabin filter for $80 ... this is the place for you... must have ordered the oil directly from Saudi Arabia read more

Really disappointed in the fact the sales person did not listen to what our budget was as a customer. For a Corolla SE not fully loaded around 22K was given a outrageous monthly payment. When my husband mentioned were first responders we were told they would look for a discount if any. My husband told the sales person if he could lower the amount to 20k, we would put $2000 down and with any discounts see if my monthly could be around $300 monthly. Sales person came back twice with the sales price being the sticker price with no deduction and monthly price at $427. For that price I should've been negotiating for a Corolla Apex instead. We walked out and the sales person didn't even bother to stop us or say have a good day. Poor customer service and awful financial offers. read more

My wife and I had a lease which was due for turn in, in Feb. As with the current new vehicle shortage we decided to see what our options were. We scheduled with a sales - Mike Riedy, who we've used before. Our appointment was at 230p. By 5pm we drove out with a new 2022 Highlander. The ease, professionalism and just straight damn good customer service with Mike and Randy ( Finance Officer) was amazing. This is our 6th vehicle we've leased through this dealership. It's no wonder we keep coming back! read more

Newburgh Toyota - Car Dealers Near Me - Newburgh, New York

I don't know why Yelp marks the previous business listing for this very same business as closed to create a completely new listing. I think all the past reviews are relevant and helps puts together a good data set to determine overall satisfaction. My Yelp moderation rant aside, Toyota in Newburgh has gotten much better. They don't seem to over extend themselves on appointments so I'm not spending as much time in the store as I used to. They have a neat drive up system for service which may be slightly flawed but it's an improvement from their previous rundown facility. Showroom looks absolutely amazing and lounge area for service is really good. Overall this place is average to above average at best. I come here regularly for service and haven't had any issues. read more

I have owned my truck for 7 years and have brought my vehicle to dealers regularly. Never had any issues until this one. Dropped my car off for a window replacement and was told it be done in a week. Called back was told the regulator was broken and that part be in the next day. Next day call to confirm it was ready for pick up and John the person in-charge of my vehicle says oh the replacement window was shattered in the box and there's no estimated time for it to come in. Could come in tomorrow or next month. If the window was shattered why would you tell a customer it will be done tomorrow? I waited an extra week with no updates and no communication from them. Finally I called left a voicemail stating call me back if there is still no estimate when the window will come back I'll pick my car up today and take it else where. 5 hours later I call them back because no return phone call was ever made. Was told oh I was on lunch (probably the whole 5 hours which is why the customer service sucks here) I was just about to call you. I informed him then I will be there in an hour to pick the car up. He said ok. I get to the dealer only to wait 90 minutes. Every-time I asked is there a time it's going to be done? Jon said with a lot of attitude it's be worked on it will be done shortly (literally what he said when I got there. 30 minutes later and an hour later). And finally after waiting 90 minutes from telling them I'll be there in an hour the car is ready for pick up. As I drive away the check engine light comes on... Needless to say I'll never go back. I highly recommend you take your car somewhere else unless you have months to wait and are in no need of updates. read more

Stay away from these lazy scammers ! Shady car sales and service there is absurd ! Took 2012 Toyota in excellent condition for oil change , simple right ? Nope , it needs everything you can think of ( so they say ) ! But , they didn't fill brake reservoir or anti freeze which is included in service . Tried them years ago before they moved here and same m.o. Had car picked out , just what I wanted on phone . Get there and they tried to dump different car on me . Stay away from these jokers . read more

If you want to meet Con men go to this dealership.scammed my daughter out of a rebate . Also never included gap insurance and when my daughter was involved in a head-on collision she needed to pay them $3600 because they wanted to be cheaper than any other dealership and not include six dollars for gap insurance this is the only dealership that does not include gap insurance like I said they're all Con men. Buyer beware stay away from the three card Monty dealership read more

Newburgh Toyota - Car Dealers Near Me - Newburgh, New York

Would be a minus 5 stars if possible. Had an oil change July 2. Drove car first time today. Got to my destination oil light comes on engine smoking and covered in oil. This is a 2021 vehicle with 11,000 miles!!! read more

Awesome experience. I went in for 15k service on my leased Highlander. You could eat off the floor at the vehicle intake area. 5 minutes at the counter and the shuttle brought me to my local work place. At check in the girl noticed I was due for inspection and handled that. I asked for a wash & vac. No problem - cost is $10. For $10 I expected just a run through a machine but the car was vacuumed, rubber mats clean and car washed. The Newburgh Toyota shuttle picked me back up right on time. Loved it! read more

i'll just let this talk for me: from my serivce history - " ~|~customer requests to inspect wheel alignment was told is out ~|~verified front and rear alignment is out, rear suspension had recall completed and would have to remove plate from tie rod to make adjustments. ~|~estimate $295.25 to perform 4 wheel alignment" really ???? .... 300.00 to fix what the recall work won't allow any longer??!!!?!?! nope. read more

Newburgh Toyota - I complained about this in July 2015 when i was still in the 24 month warranty period for NY 2nd time they didn't doc. anything & im screwed - Car Dealers Near Me - Newburgh, New York

I previously bought a 2019 Tundra 1794 Editon and spent approx. $55,000. I had just returned there to look at the new Tundra's that just came out. I know they are all newly redisgned and are hard to come by but I was told that I'd have to pick one of there new incoming allottments before I can get an appraisel for my trade in. On top of that, they want a $10,000 markup charge on top of the MSRP. All this with the salesman knowing that I was a returning customer. I left and reached out to other dealers and found out that neighboring Johnstons Toyota is charging a $3,000 markup. Empire Toyota, Jack Sherman, Lia Colonie Dealerships, all at $0 markup. No more Newburgh Toyota for me. Including Services!!!! read more

I went in to get my oil changed and snow tires to be put on. The service manager (a woman) was not pleasant to talk to at all. She talked to me like I was her dumb employee, every time she came up to me to tell me about the update on my car and when I asked a question about an added price I had no idea about (disposal of old tires) her response was "well nope, there is the ny state fee and our fee, because you can't just throw them out." Her tone of voice was really off putting. I think I will go back to Rockland Toyota even though it is 20miles longer. At least I feel welcome there. The three stars is for the very kind man working in service. read more

Just purchased my second vehicle at Newburgh Toyota. I also get all my services done here. Very satisfied. I find the staff to be friendly and helpful. Mike Holsborg my salesman was just awesome. Made the buying process super easy and communicated well. Will definitely do future business here. read more

When in for my 25k service got back to Middletown stop at the gas station smell oil burning open hood they left the oil cap off I call service department they said cone back in when I go back there the advisor Steve Conrad telling new they did not do an oil change pretty acting as if I was lying read more

Newburgh Toyota - Missing oil cap - Car Dealers Near Me - Newburgh, New York

The service department here is a joke. They tell you to drop your car off (bought the car 2 months ago and it has been there twice for the check engine light in 2 months) then you don't hear anything for hours upon hours and when you call you get jerked around and put to voicemail. No one calls you back. And don't get me started about how rude they are when they answer the phones, act like you're bothering them because your asking about YOUR CAR. I will NEVER do business here again and if you ask me about them I will say RUN! read more

First time at this location and both staff and service was okay. Location is small but clean. Complimentary coffee available for customers. Regular scheduled maintenance was done in less than an hour. Unlike many of the service locations I have used this one did not give me a free car wash :( read more

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"NEWBURGH TOYOTA" What an absolute joke. Buyers beware. Bought a truck contracted on the truck went to pick up the truck and all of a sudden the bedliner is 2 weeks out from delivery and the numbers on my trade remarkably changed. Frank the general sales manager was a joke, how he is in a position to run a sales department is besides me. I left a message for the general manager and he never called back. I can't say enough negative about this dealership. If there was a no star or even a negative star I would give them that score. Next stop attorney general, BBB and the list will go on and on until I get my point across. They agree to everything take all the money that was owed to them, I go to pick up my new truck with my 3 boys who were so excited even more then I was and everything changed. What a shame!!!!!!! Credit was 100%, trade was free and clear with no leans, prepayed the whole truck. There was no loophole for them to mess up. Sometimes it's not the product but the people representing the product. Sorry Toyota but after 15 yrs of driving u it may be time to change brand. read more

I purchased a vehicle from Newburgh Toyota and couldn't be happier with the staff and service. They were great to work with.

When it comes to Car dealers Newburgh Toyota is the best around. I unfortunately have had a lot of problems with my corolla however this is not the dealerships fault. No matter the issue they were always happy to help and would make me feel at home. The staff is very kind and helpful. Obviously they are doing something right because they are the biggest car dealership in the area with over 100 used vehicles and the latest releases. Nothing but positive things to say about this dealership don't listen to the negative reviews they have to be on something to see this dealership as a bunch of people only wanting to make a quick buck! read more

I just purchased a RAV4 and wanted to buy it from Newburgh Toyota. Unfortunately, their price was $1,300 higher than their nearby competitor. Although their staff was very nice $1,300 is a lot of money and they weren't even close to the deal that I got only 30 minutes away. read more

Not good. Leased our 4th Toyota Rav 4 at Newburgh Toyotaa month ago.Unfortunately we can't drive the truck at night because of the horrible headlights /new design/bulbs Can't see more than 10 feet in front of you on the road but can see great high up in the middle of trees. Went in to service twice only have 500 miles on the truck. Every supervisor from service to sales and beyond say nothing we can do period here is the 800 number for Toyota corporate. Been trying for 2 days to speak to a case manager. This is blowing my mind.The other 3 Rav 4 I had were great including safe night driving when using the headlights. So kind of left blowing in the wind read more

Don't go near these bait and switch liars. We were quoted a price on 2 vehicles over the phone yesterday, came in today and were given the same quotes in writing. After 4 hours we narrowed it down to the vehicle we wanted. Frank, the sales manager, then told us that there was a "glitch in the system" and re-quoted us more than 30% higher. He says the "interest wasn't factored in." That's $150 in interest per month?!?! We are extremely disappointed, the last time we did business with them we had an excellent experience. Frank says "he never makes mistakes," but I'd say being dishonest with your customers is a huge mistake. read more

Newburgh Toyota is by far THE BEST! The service they offer is far beyond any I have received, auto industry or otherwise. Nelson, Tom and Randy were knowledgeable, professional and beyond accommodating. They have absolutely gained customers for life. They see you as a person and not just a number or dollar sign. This is where you want to buy your next vehicle from. I wouldn't have been able to do this without you guys... THANK YOU! read more

My lease is up in August, I have been trying to work with my dealer in Middletown since February, via phone and email as well as in person. I have bought 5 cars from this location as well as sent family and friends who have also purchased vehicles. With what we are all experiencing with inflation I knew this would be a task. However I never thought a long standing relationship of 15 years would end but I was prepared to jump ship if need be and did as the offer I was made was just insulting. So that is how I decided to help myself and reach out to Newburgh Toyota. On the afternoon of June 27th, I reached out by phone and spoke to Kristen, who was receptive of my needs, listened and ran some prelim numbers for me so I had an idea and just over the phone, I knew I was in good hands. Of course they wanted to see my vehicle for the trade and finalize the numbers. Kristen scheduled me to come in at 12pm on June 28th. I was greeted by Ronald who was waiting for me at the front desk and we got started. Ronald had a familiar face and it ended up we knew one another. Ronald was prepared, had insite on my needs, did not try to upsell me, was patient running numbers and provided breakdowns and several options to choose from. He shared his personal experience with renewing his vehicle and what we are all up against and it put my mind at ease and I did not hesitate and ultimately it made my decision very easy. Bottom line I was made to feel very comfortable. By 2pm I left, got my downpayment and registration and was back by 4pm and left by 5:15. All I can say is from start to finish, top to bottom it was effortless and I left relieved and happy. I will continue to be a LOYAL CUSTOMER and thankful to have been able to share my experience so that others may benefit. Its a no brainer HATS OFF TO ALL OF YOU. read more