NEVER AGAIN!!! I booked 1-800-GOT-JUNK? to come in to remove some items from our basement, in…read morepreparation for renovations.
I used them specifically because their website claimed that they donate/repurposed items that are in good condition. We had a few items that were definitely in better than "good" condition, but sadly we had no way of getting the items to a donation location. Among the items was a solid wood futon that was used maybe a dozen times (only slept on once), a dining room table that had just been refinished in 2023, and a sofa that we cleaned specifically so that it could be donated. All of these items were in great condition (and from a smoke free home) until these clowns showed up.
Instead of taking stuff apart (which I offered to do), and before I could say anything, they turned my futon and dining room table into kindling by stomping on them. They threw the sofa upside down into the filthy truck, so you know that wasn't being donated, not to mention the space under the sofa could have been used to take the few items that they had to leave behind for lack of space. I managed to rescue a few boxes so that I could donate them.
In addition to this, they took a box clearly marked as containing a full set of dishes and chucked it at the truck, only they missed the truck, and the dishes broke in the driveway. To make matters worse they left most of the broken glass in the driveway. Unfortunately, it wasn't until my Neighbour had told me what had happened that I knew the glass was from them, so I just cleaned it up without taking pictures.
For this they charged me almost $800. I was in a bit of shock by what I had witnessed, and I just wanted these people to leave, so I did pay deciding to just deal with the company directly...for all the good that did.
I had used this company in Brockville to help get stuff out of my father's apartment after he passed away. I used them for the same reason, that they claimed to donate items. The team was amazing, they removed a sofa bed, 2 large recliners, coffee and end tables, a shelving unit, 2 nightstands and 17 boxes...far more than the team took from my place in Kingston. In Brockville, I was only charged $350 for a quarter of a truck that was packed neatly. In Kingston, I was charged $780 to have stuff smashed to pieces and just thrown on the truck with no concern for maximizing space. While I now don't believe that anything was donated in Brockville either, that team at least had the decency to lie to me and not trash the stuff right in front of me.
I submitted a complaint via email to the company, and I posted on their social media page, they requested the details of the visit, but offered nothing in return. To this day I haven't heard back from them. The to add insult to injury, today I received a marketing email falsely promoting that they recycle or repurpose items.
If you're looking for an expensive way to get rid of garbage, then this is the company for you. However, do not get fooled by their lie that items are repurposed or donated as they definitely are not.