Recently used Fort Henry Animal Hospital for a growth removal on our Poms lip, They did that…read moresuccessfully and that is where our pleasure ends. Dog developed a cough and progressively got worse. They declined to see her when she was breathing like a freight train, supposedly they were booked up. I stated I was going to seek alternate care elsewhere, which we did . Fort Henry vet called and stated she would be happy to consulate with new vet, when vet called for to inquire for already run test results, she was told Lily was not a patient there. I guess I can look for a refund for all the over a thousand dollars of tests done at a mystical hospital. Ha. New vet has bent over backwards to help Lilly and has alreasdy seen her numerous times. We had never used the new vet before but we certainly will from now on. Not only did Fort Henry animal hospital lose one patint, they have lost 3 . We are a multi dog family. Mt. Carmel is really not that far away (new vet) .

worst vet around! my two dogs were borderline abused when we boarded them there. One dog came back…read morewith a weeks worth of food left when there should not have been any left. The other came back with all of her medication left when there should not have been any left. One dog smelled like throw up and the other had poop on her neck when I picked them up. While treating one dog for an ear infection, they prescribed medication to be used as double the manufacturer's recommendations and for twice as long. This medication is known to cause deafness when used for prolonged periods according to the package insert. This was not safe to use the way it was prescribed. I was charged for services that were not even provided or requested on my last visit. And they want to do shots and testing every 6 months while most vets do these same tests and shots yearly. Very shady and crooked office. Will never set foot in there again.

Every now and again we need to board our fur baby. They always take such good care of Natalie and…read morethough she is unhappy to be left there, she always returns healthy and happy and well cared for. They even give you a report card about how she did. I feel like they really care about the animals they are boarding.

I hate this vet. I have taken two chickens and a turtle all of which have passed. they don't try to…read moreunderstand what is wrong with your pet. they prescribe an antibiotic and say come back in two weeks. I took one of my chickens to them with an insanely large belly asking what was wrong and he said "that's really weird I don't know whats wrong" so disappointing. Whereas another vet I took it too immediately knew what was wrong and helped to treat her

Dr. Bartley & staff are wonderful!! We are so grateful to have found such an intelligent, caring &…read morepatient doctor. We have been so happy with the care & we cannot recommend Colonial Heights Animal Hospital enough.

Local friends please beware of Colonial Heights Animal Hospital…read more A little history of our relationship with them. We have been going to them for 2 years and have had 5 dogs + a litter of puppies and 3 cats in their care. Our experience was fantastic up until about 6 weeks ago. This review will be regarding our most recent interaction with them and I will be making a follow up review about what we went through with our other French Bulldog and his eye recently. On Tuesday morning I noticed that our French Bulldog was spitting up blood and little bits of something. I asked my husband if he had given them bones and he said yes. He had just picked our steer up from the butcher on Monday and did what we have done many times and treated our Frenchies with a raw beef bone. Our Frenchie stopped spitting up throughout Tuesday and ate both breakfast and dinner perfectly fine. No change in behavior or bowel movements. On Wednesday morning I went to let him out of his crate and noticed that sometime in the night he had spit up a bit more bright red blood. I immediately consulted with his breeder and she recommended I get an X-ray just to be on the safe side. I was reluctant to contact Colonial Heights after what we went through with our other Frenchie and his eye injury but the vet that fixed him up after Colonial Heights botched surgeries is a 35 minute drive from us. So I called Colonial Heights at 0953. I was told to bring him in right away to get an X-ray. So I did. On our way home from dropping him off at 1032 I received a call from their tech stating that he was being combative (completely unlike him) and would need to be sedated to have the X-ray done. Anyone who has Frenchies knows that sedation is a big deal. So after asking what exactly that would entail and how much it would cost ($58) I agreed. It would just be an intramuscular injection that would be quickly reversed once the X-ray was done. I waited and waited with no word. At 1400 I text my husband and asked why I hadn't heard from the vet. He said why don't you give them a call. So I did at 1406. I was told put on hold and then told that the doctor would be giving me a call. Finally at 1450 Dr Trigg called me to inform me that our dog had a very large sharp bone lodged in his stomach that would need to be surgically removed. She didn't believe he would be able to pass it on his own and if he did it would puncture his bowel. BUTTTTTTT THEY COULDN'T DO THE SURGERY until the following day! I would need to take him to the emergency vet. Yes, you read that correctly. DR. TRIGG WAITED APPROXIMATELY 4 HOURS TO CALL ME WITH RESULTS. When I asked why she waited so long to call me she said that they only had two doctors there. Im confused why only having two doctors prevented her from picking up the phone in a timely manner? Why when I called in the morning was I told to bring him right in for an X-ray if there wasn't anyone there to relay the results? I told Dr Trigg I would be on my way to pick up him up. As soon as I hung up I called Ferguson Animal Hospital in Bristol and they said to bring him immediately in. When I arrived to Colonial Heights to pick up our dog I was met with a $346.36 bill. $60 for a medical exam (I never saw a vet) $105.49 for sedation-intramuscular $232.49 for an X-ray (that I didn't get results from for 4 hours) and $8.38 got medical waster disposal fee. (I was given a $60 credit for some points I had (never heard of points and was never told about them and still don't know what they are). I did call while I was waiting for our Frenchie to get out of surgery to tell them that I was told over the phone that the sedation would only be $58. I was asked if I wanted the difference as a credit on my account and I said "Absolutely not! I won't be back." I was refunded part of the difference on my debit card. I got to Ferguson Animal Hospital at 1550 and they had him in surgery by 1600 and out by 1700. All of that to say.. I am so so so thankful that my husband told me to call when I did. Had I waited any longer I would have had to go to our local emergency vet and his surgery would have easily been $7000+. Ferguson Animal Hospital is the real MVP! Special thanks to Dr Hubbard for being willing to take on our Frenchie case at 1600 when their hospital closes at 1730. Dr Hubbard was so straight forward empathetic and understanding. Highly highly recommend.

This is a post I never thought I would make but here goes. We followed Dr. Roark from her previous…read moreemployer when she opened her current practice. We have been with her since day one and she treated four of our pets. Until today. She refused to treat our 12 year old chihuahua who was bleeding from the rear. The receptionist said we should go to Cherry Point, which we promptly did because our chihuahua needed attention. Cherry Point was welcoming and helpful. They found the problem and we have a plan to get our baby healthy again. Ironically, they discovered some dental issues that Dr. Roark overlooked. This is inexcusable because our chihuahua sees her annually plus she did her nails every month. Needless to say our chihuahua and two cats have a new doctor. Something has happened to Dr. Roark over the years because years ago I took a stray in without an appointment and Dr. Roark treated it without issue. Today she refused to treat a 12 year established patient in distress.

Dr. Roark and staff are the most caring staff ever! She does an amazing job of providing great care…read moreat much better prices than any other vet in the area.

All these pictures are of my babies that have all went to Cherry Point over the last 20 years. We…read morehave been very pleased and very impressed with their care. They always call to check on whichever pit. We need to take the next day sometimes even a week after they are phenomenal we love them very much and consider them family

This is the worst Vet care I have ever been given. $1500 ACL surgery and would not even provide a…read morecone to keep my dog from licking her wound after surgery. The office manager is rude and I had to beg to talk to a Vet when I picked up my dog from surgery. As you can see from the photos below... they were letting her destroy the wound site. It was red hot and infected! As she sat there and I watched her lick it, I asked the tech for a cone...all the animals I have ever had in surgeries were given one ...they said they had them but could not provide one! They said go to Pet Smart. Seriously? They never told me before and could have let me borrow one until I had time to get to Pet Smart... I even explained that I had to work that day.... I told them I would never be back. After reflecting I realize that this is a bad Vet Clinic- receptionists are overworked and not friendly at all. The office manager treated me terribly and worse than that they treated My dog like they were ashamed of her because she is not purebred I guess. I will never go back there and I told them so. Then they had the audacity to say they fired me as a client! Good riddance. I talked to some other folks that said this Clinic has declined in the last year or two and they are also leaving.

These were seriously the best people around. We have had doubts with vets around here so it was…read moreseriously a blessing to find this place. Dr. Kiser was so sweet, understanding and caring. Her and the vet tech/assistant, Jamee, did everything they could for our sweet cat and gave us multiple avenues to help our baby. We unfortunately had to put our cat down and they were so compassionate and sympathetic during our difficult time. Did not try to up sell us, but let us know about the options anyways in an informative manner considerate of the situation, overall they were respectful. Thank you for you help in this difficult time! My husband and I highly recommend this vet!

I can not say enough about the staff who holds the fort down in the front, while the vets and their…read moretechs holds us together in the back. Their jobs are not easy, and they all work long hours, and are exhausted at the end of the day. In spite of everything they handle from day to day, I have always been greeted with a smile. This staff has grieved with me and laughed with me. And I know for sure when I leave from there, my babies have received the best of the best of care!!! Why go anywhere else Charlie's Mom 12/30/2022