** SUMMARY ** As a…read morefirst-time patient, I was made to give a credit card over the phone in advance, wait 3 weeks for an appointment, and drive nearly 2 hours round trip. When I arrived, they had not booked the appointment, and could/would not see me. I was asked to call scheduling, who only repeatedly said I was not scheduled, and did not apologize for the mistake until I called them out on it. The bottom line is that I was made to feel like my time was less valuable than theirs, and that my business was not valued at all. This is absolutely NOT the way to start a relationship with a mental health provider: how could we establish trust, the most important part of that relationship, after I've been made to feel as if they do not value me or my time? ** FULL REVIEW ** I scheduled an appointment about 3 weeks ago, as a first time patient, to see Amanda Martin at the Achieve TMS center in Temecula for today. At the time of booking the appointment, they would not confirm that they accepted my insurance, and made me provide a credit card. I then had to call my insurance company (a lengthy process!) to get confirmation that I was covered with Amanda Martin. I live in east Hemet, so Achieve is a long drive for me (~45min on winding back roads if no traffic.) It's about $20 in gas, and meant taking an afternoon off of work - not a huge deal, but still "something." When I arrived, I was not on their schedule. They had my information in the computer, but not my appointment. I spoke with Brook, who was friendly and sympathetic, but explained that Amanda Martin was on lunch and had a patient booked right after lunch. My thought was that, in my career (working in hospitality and then public health nonprofits) I've given up many, many lunches (or similar) to help a customer in need, ESPECIALLY if it was my company's error. But - I accepted that not all people think this way. So Brook asked me to call scheduling, which I did. When I called in, I was told several times that they did not see my appointment in the computer. What I was NOT told was, "I'm sorry." After a couple of minutes, I began to get angry. I'm not proud, and it doesn't happen often, but it did this time, and some of the anger came out. I called them out on not apologizing, and said that the situation was messed up, with my time and money being wasted without consideration (though not phrased quite as nicely as that.) It was only then I first heard an "I'm sorry" and they tried to work with me to find another option. However, all she could offer me was an appointment 2 hours later in Carlsbad. That would have been an hour+ drive in the wrong direction, followed by a 45 minute wait, then a 2.5 to 3 hour drive home in rush hour - all while seeing someone my insurance had not verified, and leaving my dogs locked inside for an entire day - so it did not work for me. She then offered to reschedule me for another day, but I declined. I had taken time off of work, made a long drive, spent money on gas, etc., and generally been made to feel as if my time and business were not valued, and I was not willing to give them my future business. Declining to reschedule that appointment means starting the whole process over with someone else - I'll have to wait many weeks, deal with my insurance company again, etc. And in the interim, I'll also have to watch and be sure that Achieve doesn't try to charge me, since they have a credit card of mine on file. But my willingness to deal with that should show how I felt treated today, and is why I would highly recommend that you find somewhere else to go as well!

Kathleen Phelps is amazing! She makes you feel very comfortable in starting EMDR. She got to know…read moreme and through her knowledge and expertise with EMDR, successfully got me to change my thinking I guess you could say on many things that I was stuck on in life and some of my ptsd symptoms. It's hard for me to explain how EMDR works but, it works. I highly recommend Kathleen Phelps, great practitioner! If I didn't recently move 40 min away, I would still be seeing her!!

Bennett and Deanne make you feel like family from the moment you walk in. Their office is…read morebeautiful, and the atmosphere is calm and welcoming. This truly felt like my last resort. I had struggled with anxiety for over half my life, to the point where even leaving my house felt overwhelming. As my anxiety worsened, my world kept getting smaller, I wasn't living much of a life. Starting this journey was scary, but Deanne made me feel completely heard during my consultation, and I knew I was in the right place to heal. I've now completed 17 sessions, and I'm honestly amazed at how much my life has changed. I'm facing triggers head-on with little to no difficulty, and I finally feel like I'm living again. If you're on the fence, go--show up scared, show up unsure. I only wish I had found this sooner. Thank you, especially to Bennett, for helping me through my hardest moments and celebrating my progress every step of the way.

I was suffering from MCAS, CIRS & mold toxicity, which caused brain fog, insomnia, exhaustion,…read moreissues, tremors, nervous system dysregulation, reading & conversation comprehension. I had so many indescribable symptoms and was no longer living life, spending months in bed, not recovering. Through oxygen therapy, one day I had a moment of clarity that neurofeedback was what I needed next. I searched area clinics and though it was a long drive for me, I chose this clinic based upon the heartfelt reviews. From the moment I walked in I knew I was where I neededto be. I cannot say enough on how transformational it has been for me, I would not be functional enough to move into the next phases of recovery without it. Deanne and Bennett are so caring and knew the treatments I needed and worked with me, how my system tolerated, as it was a series of symptoms I was working through. They were both very knowledgeable and I was in the absolute best hands. There are so many ways neurofeedback can help people, I truly believe this saved my life. Thank you Bennett and Deanne for everything

I am very grateful for Ranch Creek Recovery. This treatment center is a very special place and much…read moreof that is due to the employed staff, especially Vanessa. Vanessa had first hand experience with addiction, recovery and provide amazing support to her clients due to her personal experience with addiction. Vanessa truly cares about her clients in a way I have never experienced. The other staff members at Ranch Creek Recovery take such good care of their clients in a relatable and friendly way. There is a very safe and comforting feeling going to Ranch Creek Recovery. I recommend this treatment center to anyone suffering from trauma, alcohol or any other substance abuse disorder. I am forever grateful for the treatment I received there, it changed my life.

my last review was deleted for no reason, yelp emailed me about it…read more.. this is place is cool when you walk in, i was excited to come here and everyone seemed nice and friendly. i quickly realized how wrong i was. coming off benzos, i came straight here....that's not suppose to happen, i should of been sent to a detox center. i wasn't, seems like they wanted insurance to start paying immediately. i had a seizure, the staff wasn't trained well and i was pulled off the couch by my ankles because they needed to "turn me on my side" ....i fell on my tail bone and fractured my spine. the program director was extremely rude and condescending. so was shelly. 60 days or so into treatment my insurance had not responded on how much longer i was covered...shelly called my dads and said "we don't run a charity". a lot happened the last time i was there, this place is far from professional. one of the guys in the house with me ended up passing away in 2019. one of the girls working there had relapsed while she was working and i saw the program director literally go on her fb (she left it logged in by accident) and start going through her messages. she was even asking me what certain things meant. this place is a spa with too many rules, i literally had to unlearn everything i learned here. the whole experience did nothing but set me back. if you're serious about sobriety go somewhere serious.

This place is amazing! I've been going here for a little over a year and I have to say, my girl…read moreNatalie helped me so much! I'm so thankful for her and this business in general. It's very comfy and always welcoming. I think this business is very fitting for all ages as well! 10/10 recommend coming here!

Wow all I have to say is that this Trauma Center really helped me find myself again, and it is all…read morethanks to Crystal! She's an amazing therapist who's very knowledgeable and compassionate, and has taught me great ways to use coping mechanisms with myself. I've been going here currently for almost 4 months and I couldn't have been happier. The office staff was very professional setting me up with an appointment IMMEDIATELY, which was a breath of fresh air. I HIGHLY recommend coming to this location for therapy or counseling services, by far the best therapist I have ever seen.

New review: Your response is an outright lie. This was not a custody issue nor did I give you a…read morefalse name. The payment was mandated by the court in full responsibility of the father in which you signed an agreement with acknowledging that. My name was never even in the payment agreement that you drafted for my ex-husband. There was also no loss in court luckily our judge made the right decision for the children. This was an attempted murder case and Family Court gets involved regardless when there are kids involved. Also, the fact that you look at as a winning and losing situation just shows your ineptness for your field of work. You tried to insert yourself with the court hearings in which the court turned you down. Both the D.A's office with criminal court and family court turned you down. You are more concerned about how you look and defending your false position, you manipulate and have no remorse for your behavior with minors. You have no empathy and at times your behavior was very aggressive. You are the true definition of a sociopath. You were too emotionally involved with the perpetrator who tried to murder a family, which leads me to believe that there was a sociopathic tie to this criminal. Regardless, you are a shister, a liar and beyond anything should not be allowed to work in this field. Who knows how many countless families you've screwed up because of your ego and improper ways of practice. The only reason we chose you is because you were the only therapist practicing during Covid in person in our area. This was a huge mistake on my part. Original review: Cathryn Leff is extremely incompetent and unprofessional. I took my children to her because she was the only person open during Covid and it was a court order for reunification counseling. I don't understand how she can even be allowed to work with kids. My children were trying to open up to her about the abuse that they witnessed from the father and she called them liars and as they sat there and cried, she called me to come pick up the kids and was completely unprepared. She has no scope of how to deal with these issues when it comes to minors. She will take the side of whoever is paying her and doesn't take into consideration the welfare or well-being of minor children and special circumstances. The setting of her home is completely unprofessional. I do not recommend her to anyone. She doesn't know how to write letters to the court and instead of being forthright and telling us that this is beyond her scope and understanding she took on our case because of the money. It was detrimental to my children to go to her for sessions and I am thankful it was only a handful of times and not for a prolonged period of time. Please do your research before hiring someone like her, I still am not sure how this state allows her to carry a license for counseling because she Is completely inapt and shouldn't be counseling minors at all!

I appreciate Cathryn's support towards my growth in the mental health field. She is professional,…read morecaring and supportive! She encouraged me to be assertive and accept challenges!

Horrible therapist who should be peer reviewed ti determine if he should be ALLOWED to continue in…read morethe field that has to ability to shape, or in this case, misshape the lives of people who served in the armed services of our great nation. Based on what I experienced, and as I see others have experienced while under his care, he should no longer be allowed to provide services under the VA's Community Works and Tri Care contracts. IF he is still providing services under those contracts, I'll be reaching out to the appropriate officials to ensure this "Dr" is not allowed continue to do so. He is condescending, arrogant and a bully. He should not be allowed to continue to harm others as he seems to have a penchant to do so, I l only gave him 1 star because I was required to do so in order to submit this review.

Dr Diamond is absolutely amazing. Those that say he has a no BS approach are 100% correct. He…read moredefinitely makes you do the work to get better. He is not there to just listen and agree with you or talk about the weather. Each week when I meet with him, I walk away knowing that I have firm footing for the next week. As a professional, he may say things you don't want to hear, or make you actually think and not just give you answers. I was skeptical at first, but he asked me to hang in there and said he could help me. It took a few sessions to get comfortable enough to really talk about the things that matter. I am still seeing him on my 4th VA extension for outside of VA care, and I am forever grateful that the VA keeps approving it. I have seen some welcomed improvements in my ability to deal with stressful or emotional situations. He truly cares about people getting better and getting past the things that haunt them.

Incompetent. Not for kids or teenagers, easily manipulated. He's just a counselor not a degreed…read morepractitioner, i.e. psychologist or psychiatrist, apparently just self proclaimed "professional".

I've been seeing Kathy for a year and her guidance was perfect. She gave me the tools and spiritual…read moresupport to get me through a huge challenge. She is very comforting and totally gets me! Thank you Kathy!!

I've been going to the Rehab Group for a couple of months now and I love it! The entire team is…read morehigh quality and makes you feel very comfortable. Adam, my regular therapist is very knowledgeable and has helped me so much in a short time. I went from extreme pain to waking up feeling so much better every morning and I'm truly grateful. The entire experience has been really great, including working around my busy schedule. I highly recommend them.

I don't usually leave reviews but, the care I have received at this office has been outstanding…read moreespecially with Suzanne, she has wonderful understanding of all the problems we go through as a person with Physical limitations and emotional issues that go along with our disabilities. All I can say is this is the place to go!!!