I did like the service rendered. Your agents were fast and professional. But one thing I didn't appreciate is to charge 1 hour from the delivery location to your office. It is not fair, it doesn't appear normal. Once the job ends, the client doesn't need to pay anything other extra expense. My move duration was 2h30 because it started at 8.22 am and ended at 11.05 When you round it up, it makes 3 hours even. But I paid for 4 hours. You will maybe tell me that I accepted your contract, yes, I did, because I didn't have enough time to look for other option. read more

They were so fast, so nice to work with, and very affordable. There was one piece of art that I was worried about getting damaged. They were so careful with it and make a point of showing me how they wrapped it so I wouldn't worry. 10/10, would recommend read more

A great moving service that I would highly recommend! Gave me one of the best and easiest moving experiences I've had thus far! Pros: These movers were on time to a T. They gave me a time frame from 9:00-9:30 and were in my loading dock by 9:15. They took apart my furniture, wrapped it up with care, and gingerly loaded everything on to the truck. They came with a lot of equipment to ensure that all pieces of furniture would be protected and no surrounding areas would be scratched etc. I had broken my headboard of my bed when I first got it trying to put it together( I'm no Handywoman), and the movers took time out of their day to restore it! The movers were so extremely nice! When it came time to put the quote was almost exactly what I paid! It took about 15 minutes longer than the estimate, but I wasn't charged for materials, and I didn't incur any crazy fees so I was extremely happy with that fact after previous moving experiences that I have had. Cons: None. First time I've ever said that. Next time I move, I will certainly be calling New Ray movers. read more

Repeat customer here. I used NewRay for my move last year, July 2022. This time again, I put out requests to several companies for quotes and eventually went with NewRay based on my excellent experience last year and NewRay's unmatched price this round. Similar to last year, Delvern (sp?) and the crew were professional, friendly, and very efficient. They worked very hard and were always on their feet and on the move. NewRay's administrative team is also very responsive on Yelp and easy to work with. Definitely recommend NewRay Moving to others. read more

I was recommended by a friend to use NewRay movers and they did not disappoint Runya and Jawed were EXCELLENT and handled my items with professionalism. I had to add a third mover mid move because of the difficult access to my new place. NewRay management expeditiously found another mover and made the move smooth. I wish I had his name as well. I will definitely use their services again. Very polite and professional. Price was less expensive than other moving companies. NewRay keep up the good work!!! read more

This was by far the least stressful moving experience I have ever had and I am so grateful for my experience. Start time was expected to be between 8-9am but they got there at 7:50 and we got started right away. They handled everything with care and made sure to not hit any of the walls in the old place and most importantly, the new one. They were effective and efficient and did everything in less than 3 hours and the price was pretty reasonable. I paid around $400 (not including tip) for a one bed room. Now, the only reason I don't give this the 5 stars is because unfortunately, these past two days of unpacking I realized my lap never made it to the new place. Not sure if it never made it onto the truck or off but although a bummer, my movers were great! Tip: It really helps them out if you're ready to go and they just have to load and unload. I recommend pushing all your things to the front of your home and that just speeds up the process. read more

The office didn't communicate the correct moving day with the moving team, the price changed day of. My furniture was re-assembled incorrectly, the couch back is not fully on. Moving guys were awesome. That's why there's two stars. The price suddenly changed from 140 an hour (which was on the quote) for packing and loading to 170 an hour. Also a shame I wasn't able to fit my life in their timeliness of functionality checks for my furniture. Moving states and starting a new life while entering graduate school, not the easiest. read more

Good Afternoon, NewRay Moving Representative, I just wanted to take a moment to thank you for accepting and handling my move for Saturday, November 5, 2022. I was thoroughly pleased with the customer service with Sasha and Dana, and your willingness to work with us to secure the move regarding the day and time knowing that Saturdays are busy moving days. I want to give high satisfaction and regards to both Charlie and David, the movers that moved the furniture for my new office suite. First, off they were on time, and called as I had instructed. They were very professional, polite, and courteous. As well, they utilized great care and concern in handling the furniture to ensure not to scratch the furniture, loading and unloading, nor to damage the doors or walls in the new office suite. I want NewRay Moving to know that you did well in deciding to hire both men not only as great representation for your company but in providing exceptional service to your customers. Yes, the day took a little longer than expected, but do know, that was due to the pick-up location and not with the NewRay Moving movers. Great estimate and pricing for the move, and the willingness to work with us, even though it was short notice. Trust trying to find and secure movers had been a challenge regarding the logistics we were facing and the changes in the move that was out of our control. I will be sure to spread the word and recommend you all to family, friends, and others looking to move office furniture, or moving from their homes or apartments. Again, I had a very good move, and I am thankful for your assistance, consideration and time, it is greatly appreciated! Happy Saturday and enjoy the rest of your weekend! Ms. Smith read more

I had an overall great experience this weekend when their employees helped me move into a one bedroom apartment. I would hire them again. The team was on time, professional, and personable. read more

Denis and his guys Mason & Charlie did an awesome job packing up our pod quickly, efficiently, and safely as we're getting ready to list our house and needed to clear out a whoooole lot of our junk. We found ourselves with a need to get movers scheduled ASAP and NewRay was great about being super responsive and with competitive rates. On the day we were scheduled, I was initially a little bit perturbed because I got a text asking to push our time by a couple of hours (which I get wasn't really their fault, but just that the customer before me took longer than they thought), but the guys worked so quickly and efficiently that they still ended up finishing ahead of schedule even with the delay! NewRay is very communicative and I was very pleased with the service we received. We will definitely be reaching back out when it comes time to unload all our stuff on the other end! read more

The customer service was exceptional. The actual move was a bit traumatizing. We have so much damage on our furniture, including scratches, dents, and missing parts. The movers were extremely slow. We were intrigued by the positive reviews but I don't think we will be using a moving service like this ever again. read more

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STAY AWAY from these guys. They under-quote to get your commitment then OVER CHARGE at the end of the job. The crew they use openly smoke marijuana and take their sweet time either chatting amongst themselves or on their cell phones while you're paying for their time. They damage items and create a fictitious story that it wasn't their fault. like...who would pay to move broken items?? and at the rate they charge?!? But they did offer to replace a broken item with one they already had. Strange. DO YOURSELF a solid favor and stay away from this sham of a company read more

I noticed my items were damaged after I paid the movers in cash (with their high % card rates) and after they left. I wish I hadn't reached out because instead of apologizing or offering any compensation, I was essentially called a liar and told there was no way these items were damaged in the move. Horrible and stressful. It was only a short local move and that tv had previously survived 5 others, including one cross country! Read the contract carefully because any little thing removes any accountability from the company. I also rejected shrinkwrap (extra fee) which apparently means nothing was used, though blankets were supposed to be included, so the end result looks like my items played bumper car in the back. Basically lose lose, if you wrap things yourself it's bad and if you don't they ding them anyway. Very disappointed and had my entire day ruined with Sasha's lack of customer service or manners. Look elsewhere. read more

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Do not hire anyone else! These guys at top tier - you won't get better than them. I've used them twice now and they are punctual, professional, and so so kind. Moving is such a nightmare but I know when I use NewRay, it's going to be that much easier. Hopefully I won't be moving again anytime soon but I know exactly who I'm calling the next time I do. read more

I had a great experience with NewRay moving. They were the most cost-effective option that I found (and I got quotes from many companies), showed up right on time, were incredibly communicative beforehand, and moved my things efficiently without any damage. Would use them again! read more

After pricing out more than 30 moving companies, I'm so glad I went with NewRay. They were prompt, professional, and very friendly. We moved out of our apartment on a very hot July day and they didn't let that slow them down. They were very efficient at loading up our stuff and unloading it at the new place. They were unphased when I asked them to swap out a couple of furniture pieces twice as we figured out where we wanted to put everything. I think there were a couple minor knicks on one of our framed prints, but other than that a seamless process. Would use NewRay again in a heartbeat. read more

Marlen, Dennis, Alexei, and Anthony helped us so much through our move, it was seeming impossible to get rid of the junk we had but they did it. They are true pros, they work hard, they're kind and respectful, and they went above and beyond in taking care of our stuff. Everything got here perfectly safe thanks to them :) Trust me when I say that you'll never find a better moving company, the price and the service are too good to beat. read more

The movers were awesome. The price was good and they took good care of my possessions. Also they were fast. I will use them again on my next move. read more

They were quick, effective, communicative, and had a great price for a last-minute small move within DC.

My roommate and I moved from Arlington to DC in January and we hired New Ray Movers because of their good reviews and affordable price. We were so pleased with the whole experience! Sasha was very easy to coordinate with and responsive leading up to our move. On the day of, we had Dylan, Charlie, and Jeff come and they arrived right on time at 9 am, and called me 30 minutes before to make sure we were ready and to let us know they were on time which was much appreciated. We ran into an issue where our moving elevator in our apartment broke for about an hour, and they were super understanding and did everything they could to keep moving and stay on pace. They were super positive and in great moods which helped us stay calm and positive as well. Very careful with our stuff, I had a fragile bar cart and they took great care wrapping it in bubble wrap. Super quick moving into our new apartment - it was a 3rd floor walk up with no elevator and they made the best of it! I recommend them to all of my friends and family - they were super chipper, easy to work with, affordable and reasonable, and just did a great job overall. Will definitely be hiring if/when I move again :) read more

This review is long overdue but I have to say these folks ROCK!!! They made my life super easy. I had a weird job where my friend was getting ready to move and was giving me some big furniture pieces that me and my hubby had no hope of moving ourselves (believe me we tried)! NewRay to the rescue! They were able to take our job and get it done quick and easy! Got everything into our house without a scratch. And they have the BEST pricing. They're fast, fair and friendly. I love these folks and am recommending them to everyone. No matter the size or weirdness of the job, these folks can help! Thank you NewRay! read more

Great service and easy to plan and work with. Also the best prices we could find. Very professional movers.

They did such a great job! They called me while they were on their way & immediately went to work. I haven't hired movers before, but this whole process made it a lot less stressful for me. I couldn't have asked for a better first experience! read more

I found this company on Yelp and decided to book them for moving last week. Everything went smoothly - the two movers came on time, loaded everything up, and then unloaded my things in exactly the estimated time. On my end I had everything boxed and wrapped up by the time they came, so that helped things get done within 2.5 hours. I also don't have that much stuff. I would recommend them, especially if you have a straightforward move like mine. The movers were polite and wore masks the whole time. I also found the price pretty reasonable compared with the quotes I saw from other companies. I paid exactly what was quoted (not including tip). This was my first time moving with professional movers, and I'm glad I chose NewRay. read more

This team was great! I would use this company again in a heartbeat. Their quote was almost half the price of all the other companies I quoted so I saved so much money for my interstate move. The 2 movers that came were so efficient and got the job done so easily. Highly recommend. read more

We had a very disappointing experience our 2nd time using NewRay. The issue wasn't with the movers so much as it was with management and our point of contact Sasha. We had two big issues with our move, aside from taking 2+ hours over the estimate. 1. We were charged an additional fee for the day of for moving our dining room table since it was heavy. Nowhere in the contract does it state the possibility of incurring additional fees based on weight of an item. Additionally, I specified during booking that we had a large dining table. Sasha did not ask further questions on this. 2. One of the movers they sent was absolutely TERRIFIED of our dog. To the point where he would shout if he heard her bark. The problem here is that I made a point in my booking emails to mentioned that we have a big, loud dog. I always mention this when having services at our home in case of allergies or fears. I thought it was totally unprofessional for management to overlook this detail and send someone to work where they felt uncomfortable/scared. And then I had to lock my dog away in a room where she was anxious. The customer service we received was not at all close to our experience two years ago. I'm sad to see the quality of services decline, especially after we recommended New Ray to our friends and family. I hope their experiences were better than ours. This is specifically a management issue. read more

They just focus on providing good service at a fair price. Our move team arrived as promised and were very professional. We hit a few bumps along the way but this team worked with us to get things resolved. Moving is very stressful but leave it to NewRay Moving and they will make it a whole lot easier. I am pleased to give them five stars and looking forward to using them again next month! read more

NewRay movers were terrific! They showed up on time, were very professional, did not break any of my items and moved us efficiently in one day. read more

We had an unbelievable experience with our NewRay Moving team! They got back to me with an initial quote quickly, then worked with me to coordinate a virtual walk-through to pin down an estimate that ended up being among the best of the companies I reached out to. On moving day, the team was prompt, courteous, and efficient. I was so impressed that the estimate almost perfectly matched with the actual cost, and the job was done quickly and safely (particularly key during the pandemic). I was so impressed by the team's work, and I've already recommended NewRay to several friends. Moving usually sucks, but our move was truly painless. So, so grateful to the wonderful folks at New Ray! read more

Efficient, on, time, took great care of the things. Within the time frame given. Excellent service. Thanks.

They were the most affordable by far! Went above and beyond with response time. And were incredibly flexible and accommodating when plans changed slightly. They were the best moving service I've used. And I've moved 5x in 4 years! read more

Movers were on time, professional and courteous. They moved my things efficiently and were very careful not to break or damage anything in the process. Everything was communicated and agreed upon. Would definitely recommend! read more

The team worked well together and listened to my requests. Every piece of furniture was carefully packed in moving clothes, shrunk wrapped and crated. They also took care to protect the walls and floor. A well trained group of individuals. read more

When we decided to move from to our new townhome, I got quotes from mutliple moving companies. I am glad I went with New Ray Movers. Sasha is a wonderful person to work with, she responds to our e-mails promptly and makes sure all our queries our answered. On the day of the move, the movers came ahead of time and were able to move the required stuffs quickly. In fact they finished the move much quicker that the quoted estimate. I would gladly recommend them. read more

Three guys did a great job and was very efficient in getting everything loaded and unloaded. Transporting our belongings were also very well handled. The only two minor comments, which is why I'm rating it 4 stars, is that because they were working so hard... they were sweating a lot. And because they were sweating a lot, and didn't have a towel or anything to dry themselves off, the sweat from their arms, face, and neck were being absorbed into the fabric of our furniture and it left a bad odor. The other comment was that they didn't even bother wearing masks or gloves (due to COVID) like the company admin said they would do. That wasn't as much of a big deal, because I know how exhausting it can be to lift heavy boxes and furniture, but it certainly was uncomfortable given the company communications that they would be. read more

New Ray made things simple and easy, got things done quickly with reasonable fees. Will definitely use again!

If I could give 10 stars, I would! I set up my moving appointment via Yelp seamlessly and received a more than reasonable quote. The morning of the move my appointed crew called 30 minutes before they arrived. Kevin and Anthony were on time and super friendly. They were organized, efficient and didn't slack AT ALL! They packed an entire 2 bedroom apartment into their truck in a surprisingly short amount of time and headed to our destination ON TIME. All of our furniture and belongings made it in their original condition. Once we arrived they unloaded everything and handed me my receipt - not a penny over what I was quoted! If I ever move again, I will absolutely not hesitate to call NewRay Movers and request Anthony and Kevin! read more

I had the best experience with NewRay Moving and highly recommend them to anyone looking for a quick and affordable move. We looked around at several options in the area for a local move within Arlington and requested multiple quotes (which takes forever on its own) from moving companies in the area. With NewRay I spoke on the phone with Sasha who was helpful and efficient, sending me a quote to review within minutes of our conversation. Every other company quoted more than DOUBLE what NewRay offered for a 2 bedroom apartment move and since they also had such good reviews it was a no brainer. The move itself was seamless - the movers were on time and professional. They were careful with all of our belongings, but also moved quickly. They even wrapped up in less time than they originally quoted making the service even more affordable than we were expecting! All in all, NewRay is hands down the best options for a quick and affordable move with a hard-working crew. read more

Dylan & Luis were great - they showed up on time and worked very hard! On delivery of my things, they were cautious and made sure placement went well. Pricing was fair and transparent- Very highly recommend, especially because good moving companies are hard to find. read more

Setting it all up was easy. Ashley was communicative and flexible. The actual movers were ok... I had one box of plates that broke, but otherwise everything made it fine. My issue was that they wouldn't wear masks. I ended up reaching out to their supervisor who must've said something to them, because they put on their masks for about 4 mins and then gave up. The movers were also really upset that my home was so far from the road. They made that apparent. I mean, that's why I paid for movers... Since they wouldn't wear masks, I ended up having to keep my windows open for a few days and didn't stay there until I was sure everything dissipated in the air and on my furniture. Also the price quoted ended up being about doubled by the time they finished. read more