Customer service. They have been charging me twice for the same service. Very dishonest. They would be happy to cancel one no, cancel both. They owe me money back but won't do that. read more

I am giving this paper 1 star because I cannot give any lower rating I have subscribed to the paper 20 days ago and still have never gotten a newspaper delivered yet. When you call ( I have called 5 times). about it the only place you can call is South America!!! They assure you that the next day I will receive my paper, but it never comes. Why is there no phone number to call directly to the newspaper in Panama City?? Totally unacceptable! read more

Used to be just a left of center paper.. then it started drifting further left as it took news from left wing sources. Lazy reporting or left wing agenda?? Who knows, but the results are the same, another leftwing rag only good for ads, obits, firestarter, and padding around your dishes. read more

They reported false information about personal items being dumped at an office building that sits directly in front of their new temporary location. The reporter went on private property and pillaged through personal damaged items that were properly bagged for garbage. Then the reporter lined up personal photos (which were covered in mold) in front of the building, took a picture and write an untrue article about how the items were "dumped". The reporter failed to simply knock on the front door, where the bagged items were stored and ask if the items were able to be salvaged. This was a Disgraceful intentional act directed at a very nice and generous family. read more

Home town daily newspaper with a full Internet and mobile platform. read more

News Herald - Print Media Near Me - Panama City, Florida

I noticed a few months ago the News Herald was charging my elderly parents (85 & 90 years old) $45.90 a month. If I were to go to the store and buy the paper, it would only cost on average about $25.50 a month. So, I called and asked about this. The answer was unbelievable. The lady told me they automatically increase the cost of subscription every year when you renew. My parents had been loyal customers for decades. So, I said: You are punishing your loyal customers. You are charging my parents almost double the cost of the paper. She responded by saying we could cancel the subscription and start new which would allow me to get the paper for $20.87 a month. Of course, I signed up for this. The initial charge was placed against my account on 7 August. Then, I noticed another charge on 1 September. I didn't think too much about it. I just figured they were going to start placing the charge on the first of the month. It kind of irritated me because in my opinion, I was charged for a week's worth of papers I didn't receive. Then, I noticed another charge on 16 September. So, I called back (which getting a person to talk to is a chore in and of itself). The guy on the phone told me I was receiving inserts and flyers which increased the cost. I explained to the guy, I signed up for $20.87 a month, not every 2 to 3 weeks. I was so fed up at this point, I just cancelled. By the way, since the beginning of July, I was constantly having to call because my paper was not delivered. I gave them 1 star because the sight wouldn't allow me to post the review by giving zero stars Just plain terrible read more

Can't seem to get my paper delivered regularly. It is such a pain to deal with. I mean they want you to subscribe, then they don't deliver. I've called numerous times to no avail. Most customer service reps are cordial, but I did have one that was beyond rude. Just leaves a bad taste with me. read more

Paper was only delivered twice this week. Delivery has been spotty for last several months. They say that they can't find carriers. Newspapers are already on life support. Surely someone needs a job. They are losing numerous subscribers and after being one for as long as I can remember they are about to lose me! read more

I have been a customer for 63 years and recently this has been the worse service I have ever seen. I have not received my paper 6 times in less than 2 months. Who wants two papers the same day or maybe not at all. I understand why so many people are dropping their paper. read more

The newspaper is pretty good. The delivery service is terrible. Expect at least once a week to not get delivery. As full time residents we finally were so frustrated that we cancelled delivery. With my mother spending three months at her place here we thought she would appreciate delivery. Same situation. Many days missed. Their automated complaint service is laughable. Again, we like the paper but delivery is terrible. When we see their tables setup at Winn Dixie for new subscribers, we have to laugh. read more