Dr. Sandin was great. She did a great job of making me feel comfortable, and made the questions…read morefeel more personal than something of a formality. Really took the obnoxious presence of a medical office out of the picture.

I've been going to Dr. Sandin for years and I don't know why I never posted my thoughts about her…read more She is in a word, fabulous. She's the "old fashioned" kind even though young, where she spends the time to listen to your history, concern or just asks questions about your health during your annual physical. Extremely knowledgeable, friendly and professional. She was referred to me by my husbands physician, Dr Matthew Carmody - another one of kind doctor. We are so lucky to have these two caring people who exemplify what it is to be a PCP.

BILH in Burlington & Peabody Mass are fantastic. Burlington is better for the Emergency Room…read more The doctors & nurses are amazing. I have had good experiences with My Lahey doctors!!!

Unless you are a masochist, please save yourself hours (literally) of frustration and find a doctor…read moreelsewhere. This office is not worth it if you are thinking that the location is convenient, they are accepting new patients and/or accept your insurance. Allow me to summarize my almost 3 hrs of aggravation for an appointment that never happened: because I have two specialists at Beth Israel (the hospital itself), it is much easier to have a BI-affiliated primary care doc. My PCP changed her practice and is no longer affiliated, so add in Covid issues of finding a doctor accepting new patients and my options were limited. Tufts (my insurer) confirmed for me that two doctors here were accepting new patients, so I called to make an appointment. I was on hold for 22 minutes before my conversation with a snippy and bored-sounding girl started. She told me I needed to fill out new patient paperwork BEFORE I could even make an appointment. She emailed this to me while I was on the phone with her, and I asked if I could make the appointment at that time and email the paperwork in 10 minutes? NO. I needed to fill it out, email it back and then call again to make an appointment. Does that make any sense to anyone?? Because BI has all records on their Patient Site, there was NOTHING that I added to these forms that could not be found in my electronic records. NOTHING. In the event I forgot to add a medication or some other detail about myself, the answer is on Patient Site. One of the many reasons for that system is that all doctors and their offices can access the info... well, almost all offices. I filled it out, called back 10 minutes later and waited on hold again. I was connected to a different snippy girl who said she didn't see my email; I told her I had sent it several minutes prior (because I had been on hold). She insisted she didn't see it, so I sent it again. She waited and again said she didn't see it, so I sent it a THIRD time.... and then she saw all three of them, and asked me why I had emailed it three times??? WTF honey? I made an appointment with Dr. Rai for two weeks from that day and was then bombarded with emails, automated phone calls and texts about my appointment. I was also informed that I needed to arrive 15 minutes early to confirm paperwork (more paperwork?), so I arrived at 9:30am for my 9:45 appointment. While waiting in line to check-in, I looked at my phone and noticed two missed calls (I had been driving for the last 15 minutes to get there); listened to my voicemail and learned that my appointment was cancelled BUT they had rescheduled me for that afternoon. Whatever happened to ASKING if the time they are rescheduling me to actually works for me AND how did they not know until 9:15 that the doctor wouldn't actually be there for my appt at 9:45??? Surely someone knew before 9:15. It was then my turn to check in (and ironically had received another text just then telling me to check-in online!) so I said I was there to check-in for my appointment I had only just learned was cancelled. I said I couldn't come that afternoon and rescheduled it according to MY schedule for the following week, and while driving home I fumed about how I had wasted time on a holiday (not to mention all of the time waiting on hold just to make this crappy appointment). I decided I would wait and cancel the appointment at the last minute, but when the automated calls and texts started I knew I needed to put an end to that and cancel right away. I called, waited on hold (no surprise there) and said I needed to cancel my appointment. The girl actually asked me WHY I needed to cancel, I said I just needed to cancel. She said she "needed to put a reason", and while I wanted to tell her that it was because the entire experience with that office was a freaking nightmare (and to read the reviews online) I simply said "it's a long story, but I am not coming". Save yourself the aggravation of this place and find another doctor or just go without, your blood pressure will thank you.

Dr. Joseph Raddazzo is the best Doctor i ever Had , i really Dislike going to the Doctor & have for…read moreyears. When i Do go there is no other Doctor i would ever want !!!

I wouldn't let there people treat a stray dog . They have…read moreleft me in 7-8 pain for weeks. I will File Suite & Win They are useless ! They gave me My Brother's Chart Mismanaged From the top to bottom. They are useless ! Don't Bring anyone to them!

This is the first time in my life (at 32) that I've had a PCP that I genuinely could have given 5…read morestars. I'm a fat, queer woman, and I was very nervous about finding a new doctor when I had to for insurance. I found Dr. Haft on a list of LGBT positive providers, and she has been my doctor now for a little over 2 years. Every experience with her and her office has been very good. The office gets back to me quickly when I need to schedule an appointment, the staff is all friendly and professional, general good vibes. A few specific call-outs for others considering the office: - As I mentioned, I am fat. This does not prevent me from getting good care here, and it honestly has at other practices in the past. My weight is clinically discussed when relevant, but I always feel like I'm being viewed as a whole person with many health attributes including my weight. - Preferred names and pronouns were discussed and are confirmed each visit. Language around personal relationships is also neutral and includes various relationship style options and pronouns. This is great. - I've typically had bad experiences with getting blood taken, and have pretty deep veins on my arms. They have been successful here every time, which is unusual for me. - Sometimes the schedule is running behind, but I genuinely don't care. I alot a little extra time for my appointment on my calendar, but what I appreciate is that even if the schedule is running behind, you get full attention and time when you are being seen.

This practice is the best. Rachel Haft has gotten me through numerous difficult times. She is…read morepatient, listens well, and I never feel rushed. The practice is just the right size-- big enough to have good coverage but small enough to feel like you know the staff and you're not on a conveyor belt.

The care both my parents received over a span of 25 years from Dr. Bershel was outstanding and her…read morecompassion is endless. My Dad has been gone for 13 years and my Mom passed this week. Without Dr. Bershel's care I think we would have lost her many years ago.

DAvis Square Family Practice must be what they call a "unicorn" --- one of a kind. Dr. Bershel is…read moreamazing, caring, thorough, smart, experienced, thoughtful and all the people there in the office are competent and put patients first. This is what health care should look like. Dr. Bershel used to call my elderly father up, way after hours. She also calls me with information, after normal hours. When I had some concerns about numbers in a blood test, they went back over 20 years, combing thru extinct medical records to get the information, which turned out to be very helpful. They go WAY above and beyond. Any one would be lucky to get their care there.

Extremely frustrating and inconsistent care. In October, I…read morehad a UTI and was prescribed antibiotics immediately based on symptoms. Seven months later, I had the same symptoms and was told I now needed lab testing before treatment would even be considered. The "standard of care" seems to change depending on the day, which makes it very hard to trust the guidance you're getting. The overall experience feels slow, rigid, and impractical. Messaging takes 30-45 minutes per response, and conversations often get cut off at the end of the day, forcing simple issues to drag into the next day. What's most frustrating is being told to go to urgent care for issues that should reasonably be handled by a primary care provider. That defeats the entire purpose of having a PCP and often results in additional out-of-pocket costs. Even routine care felt limited. During a scheduled physical, I was told I couldn't discuss basic health concerns and had to book (and pay for) a separate visit as a physical was just to "cover the basics". Huh???? Not to mention the NP was cold and short throughout the entire interaction. Overall, this does not feel like accessible or effective primary care. It feels like a fragmented system that adds extra steps, delays, and costs for very basic issues. 0/10 would not recommend.

Really hit it miss with the providers. One good one. One so bad I came to leave a 1 star review…read more Honestly you'd just be better off with urgent care and Amazon Telehealth but this service does not replace a primary care doctor with emphasis on the word care.

The most uselsess waste of time on planet earth! Called them to get a urine test scheduled - they…read moreinsisted on another useless office visit and instead of helping Alla yelled at me and kicked me out. Never again I'm coming to this office. The staff is rude, incompetent and can't read the effin messages.

Dr. Neyshtadt practices Internal Medicine…read more Dr. N is a phenomenal doctor. She's patient, attentive, and thoroughly concerned with her patients' well being. But, what's really incredibly, is that both she and her RN, who sees patients after-hours, follow up with patients' urgent concerns. I've received evening and next day calls to see how I was doing, and even calls a week later, to see how my appointment with a specialist went. And totally unrelatedly, it's not unusual to find Dr. N in Gucci, Chanel, and perfect manicure, which makes me feel a little underdressed in my paper gown, but I like a woman who brings her A game.

Dr. Levin is the best physician I have ever had!! She is highly intelligent, caring, and extremely…read morecompassionate in her practice of medicine and helping others. She takes as much time as needed for patients and you never feel rushed. She puts the patient before anything else and is a tremendous advocate for the patient when needed. Several of my family members and I have had the pleasure of having Dr. Levin as a physician for over fifteen years.

Doctor Zinaida Levin is incredibly knowledgeable and always takes the time to answer all my…read morequestions, provide clear explanations and address my concerns. The staff is friendly efficient and very accommodating. I have a great experience every time I come for a visit! Highly recommended! Elaine P