Dr. Ryan Robalino at NYU Langone is an exceptional surgeon with an equally exceptional manner. He…read morerecently performed my kidney transplant, and I cannot thank him enough for helping me through the entire process. From our very first meeting upon arrival at NYU Langone, his kindness and compassion -- his caring approach -- put my mind completely at ease. This was a life-changing surgery that could have been so much more difficult and stressful. Instead, it went so well it felt almost seamless -- I never imagined I would be on the other side of all this and feel so good and positive about it all. What sets Dr. Robalino apart is his communication skills and incredible humility. When I thanked him the next morning, he humbly told me that it is entirely a team effort. His team includes the equally wonderful Dr. Bonnie Lonze and Dr. Brian Boyarsky, as well as many others who took exceptional care of me. The entire staff at NYU Langone along with Dr. Robalino's surgical team were outstanding, supportive, and caring beyond measure at every step. Finally, the experience at NYU Langone hospital itself was incredible. I was in an amazing room that felt like a small studio apartment with a million-dollar view overlooking the East River. As my post-surgery recovery began, I got to watch the boats go up and down the river at all hours, set against a backdrop of a constantly changing New York City light and sky. It was like a moving work of art. This aspect was as exceptional as every other part of my journey, and it was deeply healing. If I had known what to expect, I would have done this a long time ago. If you need a transplant surgeon who combines elite medical expertise with deep compassion and a wonderful team, I cannot recommend Dr. Robalino enough. I could not have asked for anyone or any place better. Thank you so much.

Been here for 2 hours, was seen by a nurse and 1resident and 1 attending. Was seen in room 52 to…read morebe examined, was told I would get med and go to ultrasound. Went back to my ER bed at 52S. After about 45 minutes, a female was put into room 52. About a hour goes by. The lady that was put in the room 52 was taken to ultrasound before me. At that point, I addressed my concern and found out that the doctor never put the order in. And he left for the day. This is the first time I've ever had an issue with NYU Langone.

First of all the treat you like a criminal and not a patient! I just got out of major surgery and…read morenot even 24 hours later they discharged me while I was coughing up blood and vomiting. The Physician Assistant Michelle Reggio is the absolute worst watching you on camera while my family is visiting me and had security by my door telling me I can't go nowhere and searching my belongings and going through my property. I felt like a prisoner rather than a patient. I will never go back to this hospital! My mother said "it smells like death here."

We came with our little son to emergency room. As he had heart palpitations, and vomiting the day…read morebefore, so he was very weak. When we got into the hospital, we needed to sign in, so I waited and they didn't even offer a seat to poor child, so I just went straight to the chair and put him on one. Then we went into the pediatric department, went through registration and vitals there, at least the nurse was nice. Then we went into one of the beds. My son felt asleep. They put him on monitor. You know how cold it is in hospitals, they didn't give him the blanket, we went to the people behind the counter to ask for one. Then the doctor came , examined my son and said that he was dehydrated a lot. Ok if he is dehydrated, don't you want to give him some water then??? So we spent 4 hours in the hospital with very dehydrated child , and they didn't even give him water. It doesn't make sense to me.

I am writing this as a cautionary tale as well as to document the substandard care and professional…read morenegligence my uncle experienced at Bellevue Hospital Center from February 8 until his passing. Despite his explicit request to be taken to NYU Langone; where his medical history was established--he was diverted to Bellevue. While the initial Emergency Room staff appeared attentive, the quality of care deteriorated significantly upon his transfer to the ICU and general ward. I wish to highlight several critical failures: * HIPAA Violation: A nurse used her personal cell phone to contact a relative against my uncle's express wishes, disclosing his private medical history to this individual. * Negligent Supervision: In the general ward, the environment was insecure. Patients from other rooms wandered in and out of his room frequently. The staff appeared distracted by personal social media use and failed to maintain a professional or safe environment. * Communication & Clinical Failures: Appointments noted in "MyChart" were repeatedly missed or rescheduled without notification. Staff were often defensive, unresponsive, or claimed to be "in training," providing no clear answers regarding his treatment or the status of his swallow tests. * Lack of Basic Compassion: My uncle's requests for simple comforts, such as ice chips or being shaved, were ignored despite staff promises. * Loss of Property: Following his passing, the hospital lost all of his personal belongings, including his LifeAlert necklace. Staff falsely claimed his clothes were destroyed during intake, despite me seeing them intact and bagged in the ICU. The lack of accountability and basic hygiene in his final days turned a difficult situation into a haunting one. If you choose to take a loved one here for treatment, you might as well take them straight to the cemetery.

Entrance info desk has changed. It's located now right next to the entrance. This place used be…read moreover packed and now, it's getting lots better. Check in with tach screen easier instead of line to the front desk. Medical records are bit packed, but patient relations are empty. There's a mini ban from Gvnir 227 madison to 462 1st ave and 462 1st ave to 227 madison. No charge.

NYU at this location has a Vascular Lab and other medical facilities. I was here today for my…read moreCarotid Artery test. Everyone was so nice. The reception lady was very nice and friendly. My technician Brandon made me feel welcome and comfortable right away. He performed the test in no time and showed me the way to the exit. As I left I told the reception area Thank you and Goodbye. They all chimed in that I was welcome and gave me a farewell! I definitely won't mind returning for the test in the future. It's easy for me to get here on the 96th Street Limited Bus.

Had to go to the ER (ED now) recently. Fantastic care. Organized, effective and accurate.read more

Backlogged labs and federal supply shortages have left so many people waiting WEEKS for their…read moreCOVID-19 test results, rendering tests almost useless when the virus could have completely run its course through your body and spread to other people in the time you wait for these results. Finding out that NYC's public hospitals like Bellevue are less popular than say, CityMD and are using pool testing is a game changer. Pool testing combines samples from multiple people and tests them as a group for the virus, so they can get results back to you as quickly as one day. You read that right-- I got my [negative!] results in 28 hours when many people have had to wait 16 days for theirs. The registration is what takes the longest, and you have to register in person. I went at 10am on a Saturday and there were a small handful ahead of me, but still registering each person took upwards of 10-15 minutes, so I waited in line for nearly an hour before getting registered. I was then walked over to an outdoor tent and the nasal swab was administered shortly after, which took a matter of seconds. This was the second time I got the PCR (nasal swab) test for COVID-19 and the first time my eyes teared up, and though it does feel like your brain is being poked, it's all over so quickly that it's really no big deal. You want to be confident they got enough sample to test, after all. I was emailed about my results which I viewed through an online portal the next day and the test is totally free. Now with every subsequent visit I can skip the registration and go straight to getting tested. Instead of going to CityMD, I recommend going to one of NYC's 11 public hospitals, walk-in sites run by NY State, One Medical, or Advantage Care for quicker results.

My brother in law was checked in after a road accident. He was admitted in the morning (after 8am)…read moreand in surgery by 3pm. I was told he was out around 5pm and removing in a room then. His items were locked in the ER security. Found out later on discharge day that they only locked his valuables (phone & wallet) which fit in a tiny bag. Everything else was missing- his clothes, shoes, sunglasses and watch. Ot took 2hrs of attempting to look for his stuff (only the locked valuables was returned) and still unable to find them. The ER Security closed before 8pm and we got to him at 8pm (terrible traffic) the first night and was able to grab his phone. He had no way of contacting us as we didn't even know when his surgery finished since he had no phone. They said to come back in the morning around 11am to retrieve his stuff with the nurse's paperwork. You have to go up to the nurse station to get document to go back down to ER security which is ridiculous because to go up to the room, you have to go to ER and pass the security to get to the elevators. My brother in law was in a room with 2 other patients (room has 4 beds, the final occupant came the next day). There was a small basin and bed pan provided with basic toiletries (toothbrush, tooth paste, deodorant, bath soap for shower with 2 packs of wipes and 2 male urinal containers). He had dinner which didn't match his menu choice (Thai rice bowl) but instead had a chicken (smallest piece ever) with over steamed veggies. He only stayed overnight and was discharged the next day. We picked him up around 6:30pm after my husband got off work. He was in a wheelchair (they needed to locate one) and gave him crutches to take home. He was in alot of pain and we drove him to CVS to pick up his meds. We entered through the front lobby to check in at registration. The side entrance on the right was the way to the H building (where ER is) and then to get on the elevators to his room. It's a very long way to get there and would be easier if we just went through ER but you have to check in at the front registration. Even to pick him up, we thought we could stand infront of ER so it would be a shorter distance for him to get into the car, but they said front entrance of main hospital. It took them 25min to locate a wheelchair and then finally able to wheel him down to us. By then, we were standing outside the hospital almost 40minutes as it took a bit to discharge and wheel him over.

DREADFUL ... very abusive and neglectful. And also the same in their "faculty cardiac practices."…read more The worst treatment ever. Don't do it.

Had to stay the night at this place as a care taker and was truly impressed! Very nice clean…read morehospital but also very nice staff- helpful and empathetic! The wing i was in was super renovated and nice and clean.

NYU Langone Short and sweet. After my workout Monday October…read more20 I got home and my body felt weak trouble breathing. I called my daughter and she came home from work and her with my big strong friend got me to Uber to NYU Emergency Room. 4:30am to 8:30am I was having 90% of my stomach removed. Massive Cancerous Tumor I'm definitely under the care of the best team here and the most high tech facility. Excellent employees at every level. I highly recommend. I'll be back to Yelp soon I promise.

NYU may be my new favorite hospital system after this experience…read more A family member had surgery (which thankfully went as planned.) They stayed a few nights while waiting for rehab clearance. The room was private and had five star hotel views of the East River. Everything is brand new and too of the line. All the staff from maintenance, to nurses, therapists, and doctors were all excellent. They provided high quality service and were compassionate. My whole family (including the patient) were gleeful about experience in this hospital.

I dropped a plate in my kitchen this morning, and a piece of it cut my big toe. Blood was pouring…read moreout at an alarming rate, so I wrapped a towel around my foot to apply pressure and jumped in an Uber to the NYU Langone Emergency Room. As soon as I was wheeled into the ER, I was immediately taken to the check-in window. They asked for my driver's license, and because of my condition, I was told, "We'll get your insurance later." That simple response immediately reassured me that taking care of me was their priority. I went through triage and was quickly seen by Dr. Mary Stoa, who assessed the injury, cleaned the wound, placed three stitches, and gave me a tetanus shot. She also consulted with Dr. Christopher Kushner, who was equally professional and reassuring. I can't say enough good things about these two physicians and all of the staff with whom I interacted with today. The level of care, professionalism, efficiency, and compassion I experienced at NYU Langone's Emergency Room was outstanding. From the doctors and nurses to the triage staff and everyone working behind the scenes, every person I encountered was focused on providing excellent care. I am incredibly grateful to have access to this kind of healthcare. 10 out of 10.

I'm extremely frustrated with my experience here. I came to the emergency room because I've been…read moreexperiencing a burning sensation in my chest every time I eat or drink, and the pain gets worse the more I consume. It has gotten to the point where I'm afraid to eat because I'm having difficulty getting enough food in. I've been here since this morning, and after waiting for hours, I was told that the main reason I'm still here is because my sodium is low. Regarding the chest burning, I was essentially told that there isn't much they can do for it in the ER and that I need to schedule an appointment with another doctor. I understand that the ER may not be able to fully diagnose or treat a gastrointestinal issue, but it was incredibly frustrating to spend all this time here and leave feeling like I still have no solution for the symptom that brought me in. I'm now expected to continue experiencing pain whenever I eat or drink until I can get another appointment. What made this even more difficult is that I haven't been able to eat normally because of the pain, and I've been experiencing lightheadedness, drowsiness, weakness, and drops in my blood sugar as a result. I'm disappointed that after spending the entire day in the emergency room, I still don't feel like my main concern was adequately addressed or that I was given a clear plan for managing it until I can see another doctor.

Emergency my ass! They made an 11-year-old boy wait here from 9.45 pm to 11 pm with an infected…read moreswollen body part. The guys at the front desk are totally irresponsible and staring at their phones all the time without any regard for a waiting patient. They lost the check-in slip and neglected to check on us until we went and inquired why we were being made to wait so long. It wasn't even like there were many other patients waiting. These people should have nothing to do in the medical industry, leave alone man the desk at an emergency facility.

In my past life of adult times during the darkest days of deep despair I was ushered into a EMS…read moreambulance where I undergone a ordeal to the nearest hospital. St. Vincent Hospital EMS charges a whooping $32.00 per mileage which totaled a nasty $607.00 for three measy miles. The service was somewhat courteous as the EMS staff permitted my former love to utilize his cell phone to contact both my employer and his employer the delay in reporting to work. The EMS staff are not trained properly for administrative clerical paperwork as my former love spelt out my name, our address, phone number for registration yet the paperwork still mis-spelled my former surname! Phonetically my former surname is an easy spelling yet somewhat difficult for pronunciation, which this EMS dude obviously cannot handle. Two months later St. Vincent Hospital EMS notified me in writing that my insurance is not covered due to "not medically necessary," thus after five payroll periods I was able to pay off this nasty $607.00 bill with two installments.