Best urgent care experience. Not a bad wait. Staff was professional and knowledgeable. Very clean…read morefacility. Felt safe and cared for by competent medical professionals.

Thank You to the Long Meadows Staff…read more I would like to sincerely thank the staff at Long Meadows -- Antonia Brown, Caitlyn Phan, and Virginia Salao, NP -- for taking such wonderful care of my son after he sustained injuries at work. From the moment we arrived until the moment we left, they were not only professional but also incredibly caring and understanding. Even though it was past closing hours, not once did they show any sign of frustration or rush us. Before we left, NP Salao kindly assured me that if I had any questions or concerns, she would be available at this location -- and I truly appreciated that, as it was clear how worried I was. Ladies, thank you again for taking my son in on such short notice and for being such compassionate representatives of NLUC. Your dedication and kindness mean so much to us.

Went in about 8pm on a Tuesday night. There were a few people ahead of me but I was seen relatively…read morequickly. It was clean and the staff were all very kind and attentive. The visit was quick but I still felt like my needs and concerns were addressed fully. Meds were called in to my pharmacy before I even left the building. I would definitely go back if the need arises again. Sorry, no pics since it's a medical practice.

I really use to visit this particular location several years ago. I really like it then. Dang!!!…read moreWill NOT be going back. The front desk personnel (whom signed me in) also administered my B12 shot (no problem). She did not wash her hands before and after the B12 shot (from front desk to needle). However before the shot she did place gloves over both hands. No alcohol wipe on skin before insertion of needle. After needle removal, an apparent bubble of blood in shoulder area remained. No assistance with that at all. She just turn around and fill out paperwork (used gloves still on). I had to request bandaids to be placed over shot or something to wipe blood off. No attempt to assist in blood removal. She began looking and inquiring about bandaides. She left the room looking for bandaides - (still wearing used patience gloves). In her absence, I noticed a box Kleenex in the room so I removed several sheets and wiped the standing bubble blood from my shoulder. She returned with a bandaid (used gloves still on). Remove 1 glove from hand and placed the bandaide on my shoulder. This is not over. When placing the bandaide, she placed it over dry skin, not where the needle was inserted to prevent blood leak. ( It alarmed because - Normally there is no blood leak of this amount from any B12 shot I have ever taken). Needless to say: Sterilness, quality coustomer care, well being and , patient concern of medical hygiene was not on the agenda today. I hope they figure this out! And by the way - you guys can clean it up in there a little bit please. Wipe down the lobby and patience rooms.... Geesch!!! Give it a 2 rating because the lady was fairly pleasant.

Our visit was great. Staff was friendly and helpful, and the doctor was very professional. I would…read morerecommend this urgent care to anyone.

Disappointed by Weekend Experience Despite Great Past Visits…read more My daughter and I have visited Excel multiple times over the past year for school physicals, labs, and X-rays, and we've always had a great experience--especially with Ms. Abernathy, who has consistently been professional, efficient, and kind. However, my most recent visit over the weekend was deeply disappointing. I came in around 9:10 AM, right as the office opened, needing a physical done urgently. The front desk staff member seemed noticeably reluctant to assist, even though the office wasn't busy. She told me, "Dr. Okonji is not here," in a dismissive tone, as though I was there for a casual visit. Then she added, "I don't think Bola will do it," without any explanation or attempt to clarify who Bola was. I had to suggest she at least ask. She briefly went to the back and returned to say they couldn't do it and advised me to go to my PCP--as if I hadn't already considered that option before coming to urgent care. As someone who works in healthcare myself, I understand policies and constraints, but I also know the value of being responsive and empathetic--especially in urgent care settings where patients often don't have the luxury of waiting for a PCP appointment. This experience was a stark contrast to the professionalism I've previously received at Excel, and I hope it's addressed so other patients don't feel similarly dismissed

Customer Care Setting an Appointment on Sunday Customer…read moreCare Representative Cindy was Outstanding and Very Diligent when Computer System went down. She actually called me back when my Xfinity went down. I am all set and Thank Cindy Immensely!!

This place sucks if you want to waste four or five or six hours of your time sitting in their lobby…read morefor a quick sports check up feel free

This was my first surgery, and if it wasn't a surgery...I'd ask to go back. It's better than a…read morehotel in there lol. Because that's what I call EXCELLENT customer service. I was treated like the goddess that I am, every step of the way. When the front desk, my nurses, and my surgeon were perfect. I interacted with multiple people and all were kind and well versed in their fields. I knew I was in trusted hands the minute I walked through the door. My surgery was a success and my procedure went well. 10 out of 10 recommend. Thank you everyone!!!!

Just wanted to give praise to this awesome place. I dislocated my knee cap and ruptured my patella…read moretendon. I've played sports all my life and this was my first big injury and first surgery. After dealing with the the financials and doctor visits. I found a hood doc and scheduled with memorial hermann surgical cause I was ready to get this over with. I arrived 15mins before my appointment and approached the desk. From the first employee to the last all I got were angelic hellos and voices with youth and levity. At some extent I thought it nice . While still thinking there has to be a % of patronage. Nope from the moment the front desk nurse took the time to get me a pen as a souvenir- cause I made a joke that I wanted something for being a "good boy" . Everyone was absolutely great and catering. Everyone was unique and kind. Surgery went smoothly. I'm excited for the recovery. They even called to check up on me and I chatted with the nurse as real people and she answered all my questions.

Tracey Miller is the best doctor around hands down. she doesn't miss a thing when it comes to…read morecaring for her patients. Her staff and assistants are all very helpful in the process. the office and admin staff here stay on top of everything over the years allowing a easier process For insurance clinical appointments prescriptions etc . Thanks Dr Pucuillio and especially Pa Tracey Miller her staff Mary Lu and everyone else ! Thanks for being such great doctors and assistants your hard work is recognize and appreciated.

Dr. Brian B. Thong has been a really great doctor, helpful and professional. He always helps me…read morewith any problem that I have. Also Dr. Brian's assistant Stephanie is very helpful, friendly and professional. I definitely recommend Pucillo Family Practice because of the great staff they have and the help they provide.

I had a very disappointing experience with Dr. Bilal Elhouchi. I came in due to abnormal pain and…read morewas hoping for some clarity or compassion. Instead, he made a dismissive comment, saying, "This isn't a mechanic shop," and told me to go to the ER because they couldn't do a rapid CT scan there. The visit cost $150, and I left unsure of what he was even trying to communicate -- he seemed to be joking at a time when it was completely inappropriate. When I expressed that I found his attitude rude, he responded with, "That's fine," and didn't seem to care. I mentioned I would leave a review, and he simply said, "Totally fine." It's frustrating to be treated this way, especially by someone who isn't even the owner of the practice. I don't believe money justifies poor behavior. I have more income than Surgeon. Definitely more than Family Doctor, yet I treat others with respect. This experience was unprofessional and frankly, unacceptable.

This place has been a life saver for me and my husband on more than one occasion. The doctor is…read morevery informative and friendly. He takes the time to explain what is wrong with you and how you can help yourself. I even came in during the height of Omicron variant after having looked high and low for covid tests. This place said there was a 2 hour wait; yet they got me in with 45 minutes. If you truly need help, i recommend coming here.

My 8 year old was running a temp and crying that his head was hurting. I called ahead to check on…read morethe wait. The front desk said not at the time but "can't make any promises." This makes sense but didn't seem like a professional or courteous way to share this information. Since I lived 5 mins away, I decided to take my chances. My husband carries my son in. Two people were sitting in the front, laughing and chatting. They did not seem concerned or a place where they take care of "urgent" matters. I gave my insurance and they told me to complete the 10 page questionnaire online. It took some time for me to load it, after connecting to internet, when I got to the last page, an error page loaded. I felt hopeless with my kid crying. My husband tried again from his phone and thankfully was successful. We were seen after 25 min. Which isn't too bad but I felt frustrated considering the login issues and hearing the front desk folks laughing while my baby was in pain. My son got seen but I can't comment on the care received since they didn't allow both parents in the urgent care room. I know that memorial Herman urgent care allows both parents and seem to show more urgent like caring behaviors.

We live in Sugar Land, Texas and during hurricane Beryl my family was concerned that I was "off."…read more They contacted our PCP and told him my symptoms (fell, forgetting things, & not making sane decisions. I was taken to Methodist ER where they did an MRI on my head. Unfortunately the MRI revealed I had a brain tumor that needed to be removed asap. The entire city was without power but Methodist has generators and was able to provide excellent care & customer service through the entire hurricane. My surgery was postponed several times because they needed 100 percent power before they could safely remove my tumor. The nurses in the ICU are excellent. One sang to me every night, one joked that my pain meds were margaritas, and after I had been in the hospital almost a week and still had not gone BM , the next nurse climbed on top Of my bed, hugged me, and said not to be scared. She reminded me after having a child nothing that came out of my body was too painful or too embarrassing. She promised to stay with me & help me when I was ready. The anesthesiologist was excellent as well. Although going to the hospital is never fun, my experience was very positive. Dr. Lau is excellent and made me feel heard. I really hated the hospital robes and life was torture til I got my comfy 32 degree pajamas & my pillow. The robes have metal snaps & can't be worn while doing an MRI. They also tiir two tones together. One on the front & one on the back. I think I gave everyone on my floor a peep show. So embarrassing. If you're visiting someone in this hospital I highly recommend bringing them some comfy pajamas, underwear, & fleece blanket. It gets cold at night & the blanket is a game changer. Being in the hospital during Beryl was actually a good thing. We never lost power & they had food. I was on a low carb diet so trying to find something i could eat that had flavor was a challenge. Maybe bring some mio or crystal light too! The location is wonderful because there are lots of restaurants in town center. Overall I give them 5 stars with the exception of the hospital robes & exceptional nurses!