I had a troubling experience on Dec. 23, 2025. First of all, I booked 2 appointments for 2 of my 3 sons on the evening of Dec. 22. I filled out the paperwork online, noting our pharmacy with cross streets. My other son had been at the same urgent care on Sunday, Dec. 21. After he stated the correct pharmacy, they sent his prescriptions to another pharmacy, so I had been forewarned. While still in the office, I told them my son's experience and asked if they noted the correct pharmacy, Walgreens. The medical assistant said she would double-check. She brought their paperwork in, and I quickly read it, noting the pharmacy was CVS. I couldn't believe my eyes. Really? It's in the online paperwork for all three sons, I told them, and they put CVS? They said they would correct this immediately but they didn't. My husband showed up to Walgreens, where they refused to fill it because the prescriptions had been sent to a CVS. Naturally, our insurance won't cover it. Both pharmacies are currently closed for lunch, so we are unsure how to proceed. Another troubling note--there was no medical history taken at this Urgent Care. One of my sons is an epileptic and is on many anti-convulsants. Not that they knew this. read more

I initially went in for a walk in due to severe back pain, kidney pain i later found out by going to the hospital i was told to come back 2 hours later so they could schedule the appointment. Which initially makes no sense, whats a walk in now?. I wasted a lot of time just to come back and find out they would not see me unless i paid $250 for a visit we hadnt even started. Additionally i was told, if AFTER being seen they wanted to charge more they would. I highly do not recommend! YA FEEL ME ?! read more

I have always received great treatment at the Laveen clinic and also one other location in Phoenix. I usually make an appointment online then go there 5-10 minutes before the appointment. It speeds up the process. Professional treatment. Great recommendations. They once saved my life due to a misdiagnosis from a different medical clinic I went to regarding a ruptured eardrum and subsequent ear infection. The Laveen clinic immediately gave me a shot of antibiotics and antibiotics prescription that saved my left ear and life. read more

Came here after needing to see a doctor after getting COVID-19. I didn't know what to expect really but I know I didn't want to wait this illness out. I was made an appointment for 10:00am and was in and out of the clinic in less than an hour. There was only a couple people ahead of me and upon arrival the front staff was really nice. The nurse that checked me in was super nice and heard all of my concerns. The doctor came in shortly after and was really quick but kind and gave me medication to help with the symptoms. I started feeling better within 2 days of talking the medication. All in all great experience and I would come back here again. The place shares a parking lot with other businesses but there is no issue finding parking. The online check in process and being able to fill out the paperwork online is very easy too. Highly recommend! read more

For an urgent care they don't take walk ins for actual urgent issues until noon. Had to drive much further for no reason when this office could have done it. read more

We made an appointment for Saturday, November 26th at 1:20 PM, arrived early at 12:45 and checked in. We were told there were 7 people ahead of us and that our wait would be an hour. I questioned this since we had made an appointment and in the online portal it showed 3 check ins ahead of us. Celina (the front desk woman) said there are walk-in patients that have been waiting 2+ hours. I told her I understood that, but that is why we made an appointment- so we would not have to wait 1-2 hours. We went back to the car and sat to wait. At 1:25 we went back in to check the status since we had watched 5 people walk out and the online portal showed that as well. Celina said there had not been much movement and we still had about a 1.5 hour wait. I asked from now or when we checked in? She said from now. I told her that was ridiculous and that we had already waited almost an hour. At that point Liliana, the other front desk woman, chimed in and said we told you an hour and half the first time you checked in. She had a total attitude and was completely rude. We were finally seen 3.5 hours AFTER our appointment time. The provider, Yen Luu, spent all of 6 minutes in the room. Refused to test my kiddo for strep and insisted it was just a virus and shooed us out the door after telling us she sees 77 patients a day and knows what she is doing. On Monday morning we took my kiddo to his pediatrician and guess what, he has strep. He could have been on antibiotics 48 hours earlier if the provider had done her job. This place is terrible. An appointment is not an appointment and means nothing since they see all walk in patients ahead of your appointment and the provider is terrible and is not doing her job. I have tried calling every phone number for NextCare and have yet to be able to speak to anyone. read more

So! Let me get started on how this place loves to play with your career I did my dot 3x prior with next care never had an issue with a sleep test got my neck and everything checked but it wasn't good enough for page she was extremely rude may I add said just cuz I'm fat I need a sleep ap.. which cool whatever I'll get it done so I go get the test done after they restricted my dot card I have been waiting a week emailing every single day 2-3x a day trying to get them to extend my card so I can get the stupid sleep machine don't I don't need cuz I have light sleep apnea but they still want me to get it .... This place has 0 regards at all every time I come to this specific location I wait 3-5 hours past my appointment but wait don't u dare be late cuz they won't take you lol... all the other next cares I've been to are fine no issues but the laveen location is horrible! Horrible DONT GO HERE go to any other location read more

I have been to this facility on a couple of occasions for various reasons. Each time I made an appointment online and was seen promptly upon arriving. All docs I have seen have been great! Will go back again when needed. read more

My husband decided he NEEDED a doctor appointment at 6 pm on a Friday. All other doctors were closed nearby but I went online to this place, got an appointment within less than an hour. Got there, no wait, they took him right in and took care of him. I'm still waiting in the waiting room now but I wanted to leave this review before I forgot. I'll update if I remember Update:: he said it was a normal/decent experience with the doctor. Overall def happy we could get an appt and get treated within an hour on a Friday evening, close to home read more

Today I was able to get in by the awesome Office Manager, Mrs. Ashley Tuilefano. I had a bad sciatica flare up the night before and was restless and needed relief ASAP. Upon entering the facility this location was very clean and safe. The front desk was so friendly and sent me in my room ASAP. The PA, Jonathan Halley-Ibrahim was amazing and took his time to understand the root of the pain and prescribe accordingly. The process and staff was very accommodating and friendly. I will definitely return for any future emergencies. read more

I have the Laveen office a 5 at first, I brought my daughter for a physical last week, got here at 740pm quick sports physical in and out and today came at same time and though it says they take patients until closed they wouldn't take my son for a sports physical and they had 1 patient already in room, one of the girls told the other girl, you should of just took him. They said they have no control of website and it's what manager said to do....:( read more

Went there for stomach pain told them I knew I wasn't pregnant before getting there .when I got there they ran a test I already told them I was negative for and then gave me a 365 dollar bill. They couldn't give me any other answers on my stomach pain just to go to a different facility... it should list that they only do certain test on the website. On the website it states they do blood test and ect !!!!! read more

Would not recommended this place at all. Started out great but ended in bad customer service. But it all sums up to it being that you don't care if it doesn't relate to you or your family. No way should I have waited 40 minutes for a prescription to be printed out. Because I damn well know it doesn't take that long in between patients to look up a chart and press print. read more

I set an appt last night at like 1:30am because I was having the worse sore throat and sleeping my head was throbbing. I assumed this was allergies as it happens sometimes but I wanted to check before returning to work to make sure it wasn't anything else. So I got on the website they had a 8:30am so I selected it and I filled out all my paperwork to be prepared. I arrive to my appt and immediately greeted by the sign if you have a sore throat symptom you have to wait outside or in your car. They also don't provide a bench outside or chairs to sit and wait. (I did see someone dropped by an Uber to had to wait outside and didn't have a car to go sit in). I checked in again when arriving and waited outside a little thinking it won't be long I had an appt. I watched an entire family come in after me and get a room. I finally went inside to making sure the online check in worked as it's now 8:50 she said yes so I went to my car cause it was getting hot and my 2 year old was antsy. Waited longer I went back in at 9:30 an hour past my appt time and was told they're waiting for a room still wait in my car for a call. I get a call at 9:45 the guy asking what I'm here for I say a sore throat I wanna confirm it's allergies I have nothing else but that no fever chills etc. he said okay we will call you when we have a room. I said well do you know how long my appt time was an hour ago? He said oh it'll be atleast another 30 minutes! Like WHAT? I watched people allowed in the waiting room go back and leave in that hour that DID NOT even have an appt and we're walkins. I called another Urgent care down the street on 51st Ave and Baseline I believe FastMed. They allowed us to wait inside with our masks on in spaced out chairs like a NORMAL urgent care. We were seen within 15 minutes of arrival. The doctor was friendly and great. It's safe to say Next Care Urgent Care needs to learn something from them. They're completely backwards. The worse Urgent Care I've ever been too! read more

NextCare Urgent Care, Laveen - Us waiting outside - Doctors Near Me - Laveen, Arizona

They don't have providers anymore can't make appt first come it's all virtual if need medical care go somewhere else

This place is horrible. No one in there is nice or friendly and everyone seems to hate their life. I went in there because I had a cough and a sore throat and I sat there for 2 minutes for someone to come in and tell me "it's the time of the year where everyone is getting sick " . This girl couldn't even bother to give me something to feel better. Walked out of there paying 25 dollars for my copay to hear something ANYONE could've told me. Don't go here and waste your money and time. Worthless read more

I recently had to take a Covid test after feeling what appeared to be regular cold symptoms. Never can be to safe these days right? I kind of expected the whole experience to feel the equivalent of the anticipated swab on the bottom of my brain. To avoid the wait and expected burnt out staff, I made sure I was at the door right at open Saturday morning. The check in was simple but neither friendly or non. Just a basic, please provide your phone number here, fill out these 4 forms and well call you when it's your turn. While I'm filling out the forms, I got a text telling me I'm 5th in line. After about 20 min, I got a call from an MA asking about my symptoms and she said she'd greet me at the door in 2 min. (I was comfortably waiting in my truck listening to Christmas music at the time.) As promised, she stepped out the door and waved at me to come in. I shut off my truck and walked over to a masked lady I could tell was smiling and happy underneath the PPE. She was friendly, personable and made me feel human and not just another nose she's about to swab. We had a friendly chat while she as taking my vitals and the swab, while uncomfortable, wasn't horrible. She then told me that her testing is complete but to please stand by for a PA to come talk to me. He came by a few min later and was also very cheery and personable. He assessed my symptoms and gave me confidence that what I'm feeling is likely not bad news. Between these two staff members, I very much felt like a human and not just a nose with an insurance payment. I wish I got their names to shout them out in this review but I highly recommend Next Care. Urgent Cares in laveen have always been impersonal and frustrating. Next Care was a breath of fresh air to the norm. Despite the expected 3-5 day turn, they called me the next morning (Sunday no less) with my results. I'm Covid free! read more

Called yesterday at 3:00pm. No answer, so I left a message inquiring about services they provide (I need a TB check and a flu shot for a job) it is now 8:45am the next day and they still haven't called me back. Too bad, it would have been convenient to have a reputable urgent care so close to home. ‍ I really wish Laveen wasn't such a crap hole of bad medical practices. read more

Went to this urgent care and doctor Victor Aire Oaihimire was the worst. 2 people with the same exact symptoms on the same day and we received 2 completely different treatments. After going back to the urgent care to ask for an explanation he didn't even want to come out and explain the differences to us. The urgent care was completely empty and he was just sitting in his chair making the desk lady walk back and forth, this was the worst experience ever. It's almost like he felt so dumb after being confronted he didn't want to make any explanations to the medication/treatments he gave. How pathetic read more

To make a long story short, had to get tested for Covid-19 right away. Went to the S. 59th Ave. location in Laveen. Everything went fine. They got me in right away and got tested. The next day, I missed their call. So, I called the location back and called all day, but no answer. So, I called the 1800 number and was told that I could only be informed by the location. That was December 30th and I still have yet to be informed of my results. How does a person get their results if they've missed a phone call without having travel cross town to get them in person? Terrible system of informing patients of results!!!! read more

Laveen Location is by far the worse. Receptionist at the front, is not very friendly and is short with her answers. Piles of patients paperwork on a chair next to her. My son went in over two weeks ago for a hand injury. He was sent to Simonmed as they had no tech on site. Was told they would contact me about my sons xray results within the next few days. I have yet to hear from them. I have contacted them on numerous occasions and no answer at all. read more

I've been here twice and each time has been exceptionally great! The location is new and clean. The staff is friendly, attentive, and caring, the first time was with an appointment and the 2nd time was a walk in. Each time the wait was minimal and I treated and out quickly. read more

Got an appointment the next day. The doctor was very friendly. The COVID test only took one day and not two to get my results. Sure, you had to go sit out in your car until your exam, but considering the circumstances, it was not a long wait. I would say less than a 10 minute wait. I would definitely go there again if needed. read more

Took my 8 month old here yesterday with concerns of an ear infection doctor came in listened to her lungs said she was fine I had to ask her too look in her ears as she was ready to leave the room, she barely looked in there and said she was fine then rushed me out. Took her to her pediatrician today turns out she does have an ear infection and needed medication. Wouldn't recommend to anyone! read more

I'd give 0 stars if I could. It said on their website Rapid Covid tests so I called their office to see if I could get one. Nobody answered. I Left a message. In the meantime appointment slots were filling up so I booked an appointment online. In the Notes section I stated that The purpose of my appointment was for a Rapid Covid test. I get a confirm that my appointment has been booked. I even got a reminder notice for my appointment. I never did get a return phone call. I go to my appointment and on their front door it states "We do not offer Rapid Covid tests". When I asked the receptionist why nobody returned my phone call from yesterday and why they confirmed my appointment me when I had in the notes it was for a Rapid COVID test and on their website they state they do offer that service yet on their door it states otherwise her response was that they don't answer their phones, and they also don't schedule the appointments. Horrible customer service and a waste of my time read more

they don't answer their phone called multiple times and nothing. they prescribed me medication and only sent 2 out of the 3 very disappointed read more