1. Nexus Pain Care

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    Rockwall, TX

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    Nexus Pain Care

    5.0 (1 review)
    Closed 9:00 am - 3:00 pm

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    Racz Pain Centers: Tibor Racz, MD

    Racz Pain Centers: Tibor Racz, MD

    1.0(3 reviews)
    3.9 mi

    I've been a patient for the last 2.5 years. The office staff seems to be a revolving door,…read moreappointments are always at least 15 minutes late to start and calls arent returned. My records have been misplaced or unavailable multiple times. Recently, I was scheduled for a procedure, tried to contact the office multiple times but no response. Drove to the office, received a pamphlet describing the procedure to be performed. The pamphlet described a procedure that I wasn't familiar with, hadn't discussed with Dr Racz and hadn't approved. I cancelled the procedure due to uncertainty. After bringing these issues to Dr Racz, he became angry and suggested I may need a new Dr, I agreed. I reccomend avoiding this practice.

    Dr Racz treated me for 20 years for chronic back and neck pain. That meant opioids, steroid…read moreinjections. The injections made very little difference. That left narcotic pain meds and muscle relaxers. he finally convinced me to put in a pain stimulator. Very bad decision. Didn't work a single bit!! Had it removed due to inability to have MRI with the device. He removed the battery but didn't tell me until after surgery that he had left all the leads in. Had to have them removed by a different surgeon. Dr Racz is a very good looking and charming physician. That alone cannot balance out the rudeness from his staff, calls never returned, no matter how urgent your need. I find it very unprofessional to have a receptionist sitting at her desk eating a full serving of BBQ chicken wings!! I ended up with surgery by an orthopedist. After recovering and going back to see Dr Racz he started yelling at me because he hadn't received records from the surgeon. Another case of his staff never returning calls and sending necessary info to the orthopedists. He felt 3 attempts were enough. Thank goodness Miss Peggy has retired!! Vicki 4-1-2024

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    Racz Pain Centers: Tibor Racz, MD - Tibor Racz, MD - Optimal Pain and Regenerative Medicine

    Tibor Racz, MD - Optimal Pain and Regenerative Medicine

    Racz Pain Centers: Tibor Racz, MD

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    Digestive Health Associations of Texas - This is the doctor I was supposed to see and according to the assistant manager she's really strict to her appointments.

    Digestive Health Associations of Texas

    1.6(13 reviews)
    3.1 mi

    The doctor is excellent, but unfortunately the office staff has been extremely disappointing…read more If you need to cancel or reschedule an appointment, be prepared to go in person if possible. Calling is incredibly frustrating,most of the time you can't even leave a voicemail, and when you are able to leave a message and request a callback, no one returns your call. They also fail to cancel or reschedule appointments, despite your attempts to contact them. To make matters worse, when the appointment date arrives, they still charge you a cancellation or no-show fee. Even if you provide screenshots showing multiple attempts to reach the office, they still hold you responsible for the fee. Based on the number of reviews mentioning these same issues, this doesn't appear to be an isolated experience. The physician deserves much better office support because the staff's poor communication overshadows what is otherwise excellent medical care.

    I was referred by my PCP and had a procedure on June 3, 2025. The office later stated that a…read morefollow-up was scheduled on June 6 for September 3. I did not personally confirm that appointment. I was told reminder calls were made on August 29 and August 31. One attempt was documented as a "busy signal," and the other as "unconfirmed." I never spoke with anyone, never received a voicemail, and never confirmed this appointment. First, the explanation that my cell phone returned a "busy signal" is highly questionable. Modern cell phones with call waiting do not produce traditional busy signals under normal circumstances. That alone raises concerns about how these reminders are actually being documented. Second, despite no successful contact and no confirmation, the appointment was automatically treated as a no-show and a $50 fee was imposed. I was informed that paperwork signed months earlier includes a no-show policy. What makes this more concerning is that after the appointment had already passed, I conveniently began receiving automated calls telling me it was time to schedule a follow-up. So the system clearly has the ability to reach my phone. Somehow reminder calls before the appointment resulted in a "busy signal," yet automated outreach afterward worked without issue. There is a difference between having a policy and applying it reasonably. If an office cannot successfully reach a patient to confirm an appointment scheduled three months prior, enforcing a financial penalty is not patient-centered service -- it is rigid billing practice. I paid the fee, but the handling of this situation reflects poor communication standards and a lack of accountability. Patients should be aware that even without confirmed contact, they may still be charged.

    Nexus Pain Care - painmanagement - Updated September 2026

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