I purchased a queen mattress from Portland Mattress Makers about a month ago, at their Andover Mass…read morelocation. Mine was over due to be replaced. I can honestly say that Bonnie was very helpful and knowledgeable. If you are in need of a new mattress, I would recommend stopping by their store and speaking with Bonnie.

Wow!! Amazing quality so perfect! Deliver men were way beyond any of my expectations! Won't buy…read moreanywhere else!

We went in looking for a mattress and were lucky enough to work with John. He didn't just try to…read moresell us a product; he acted as a consultant, explaining the differences between options and helping us prioritize what mattered most for our sleep. We left feeling confident in our purchase. Highly recommend John!

Ordered Mattress with an adjustable base. First delivery was a fiasco did not have the correct…read morelegs for the adjustable base for the height which our bed required. Second delivery was a NIGHTMARE with damage sustained to our home. It had rained the day before and there was mud in our driveway. They (delivery employees) must have dragged the mattress with plastic on it through every mud puddle. Rather than remove the plastic from the mattress outside our door, they removed it in my dining room and mud went everywhere on the walls and one side of our drape. They then dragged the mattress through the house and damaged the trim around one of the bedroom doors. I asked for them to call their manager, and they indicated that they did not have the number for the manager, after I had already spoken with the manager earlier. They attempted to assemble the adjustable frame and were unable to as they were missing a leg. Mattress was a little smushed in one corner so I refused the delivery. It has been two weeks and waiting for someone, anyone to provide me with information as to how the trim around our bedroom door is going to be repaired. I was able to remove the mud from the dining room walls and bottom of drape with a little elbow grease. Have a call into Kevin who I dealt with over a week ago providing pictures of the damage which we sustained. Still no response. I asked for the name and number of his manager which Kevin would only provide a name no number. I was told that Eric, Kevin's manager would contact me. Next step is Better Business Bureau and Consumer Protection Agency of the New Hampshire Attorney General.

This place is amazing it has great comfortable at amazing prices I have went to 3 maybe 4 places…read morebefore finally deciding on this place it has the best prices comparing to other mattress stores I highly recommend this place to anyone

The store is under renovations, so not the usual selection to browse. Totally understandable. They…read moredid have a few nice pieces, although on further inspection , I was a little concerned about durability. Other than that, the service is almost creepy. They greet you when you come in, okay that's nice, but as you walk around the store, they keep popping up at weird times, and in weird places. Asking questions, asking what you like, interrupting my husband and I several times. It almost reminded me of an escape room experience. We were close to making a purchase, but the people were so annoying that we left and went to another store instead.

I realize I am late with this but it has been bothering for a long time. I was ripped off by Bobs…read more When the encourage you to but the insurance and then don't let you use it. I bought a $1,200 chair from them and after 6-9 months it started leaning to the right. It was the frame but the two technicians that came out (which they charged me for) said it wasn't. I called the store but they said they couldn't do anything for me. This all started 5 years ago and still bothers me every time I see the commercial for bobs. I am trying to warn people of the poor quality of service I received. I called the BBB but they said they couldn't help me.

I am torn about this place. On the one hand, they have a terrific selection of furniture, with…read morecustomized options for almost every piece of furniture. The staff here is also quite lovely. The negative, is that the prices mimic Boston. Specifically the seaport area. I mean say that they are very expensive. We recently moved from Chicago, and the prices here are as high as they are in downtown Chicago. I've attached some photos showing the store and items that are priced too high. I love that it's american-made, but that shouldn't mean a 20 to 40% premium over other options.

Furniture is very hard to shop for these days because as the prices go up for the materials the…read morequality sometimes goes down. You can walk any of the higher end stores and everything looks perfect without a crease in a couch or a stain on a rug. How?!?! They have people that come in to maintain the products on a regular basis which none of us would have the luxury of doing once a purchase was in our home. Today we came in to look for a power recliner for my mother. Two ladies were working at the time and one of them greeted us. Her name was Christine Farris. Her interest level in working with us was marginal at best. Yet a couple came in she said she had a 4:00pm appointment with and we were an after thought. She was kissing their behinds looking to win their sale; apparently she thought their money was better than ours. At the end of the day we ordered a custom, leather recliner and they left without a decision to be made. Can't judge a book by its cover. All in all the quality of the furniture in here is superior to the other big box shops such as Bobs, Bernie & Phil's or Jordan's. Also feel that since it is a smaller company you have less red tape to deal with if you need to make a claim on it using an extended warranty. I hope to not find out.

Kevin McAllister helped me with 120% customer service twice. Makes sure you're happy and if not he…read moremakes it right. Highly recommend.

Always exceptional experience at Firm, Kevin Mcallister has saved us a TON of frustration buying…read morethe wrong product. Another local furniture store brought us basically to what we asked for and just tried to 'sell us the most expensive one'. We figured shopping around was a good idea since what we wanted was a good night sleep, what we liked was expensive (imo... $4000 for a bed SEEMED like a lot) I noticed the sign walking in about 1/3 of your life etc and it kind of set a different tone.With my shoulder and back pain, my wife weighing a lot less, hot sleepers etc etc... it makes sense to choose wisely. Kevin actively listened, educated us as we tried a few technologies, and based on the education ultimately we landed on something COMPLETELY different than we expected. Given it was so different we also heeded all the warnings 'give it a few weeks to get acclamated'. Nope.. day. one. we were both sleeping better. Absolutely amazed at the difference in my shoulder & back pain. I stretch daily when i wake up and another odd thing, i can touch the ceiling standing now, literally the first day on the new mattress ... i have 3 bed options (mine, guest room, couch)... i was in such disbelief it was the mattress making that much difference since our 1st night Ive tried sleeping in the other rooms since and EVERY. TIME. I wake up stiff and unrested. Amazing how much difference the right bed, and a quality salesperson makes. We SHOULD HAVE done this years ago, and since our first night we've given ZERO thought to the price. Relief from being in constant pain as before was WELL worth it... makes me wonder if our old bed was just that awful?!

Excellent service by salesperson, Peach, at the Manchester, NH store. Professional, helpful,…read moreknowledgeable and courteous. This furniture store has two entire floors of some of the finest furniture. Really enjoyed our time there. They've got everything you need.

We have been waiting more than 6 months for a sectional to be delivered. We were told 12-16 weeks…read more There has been no communication from the store and every time we inquire they give us an excuse and say it isn't available. We called the corporate office today. They told us that store is individually owned and gave us the customer service number and that number doesn't even work. Beyond frustrated!!!

A big shout out to COLORTYME Manchester staff for being so helpful and professional in helping me…read morepick out not only a beautiful but very functional couch/loveseat for my camper. I was able to get this piece of furniture quickly and delivered and set up in my camper very fast. I highly recommend this store to anyone who is in the market for furniture for their home office or RV. Two thumbs up.

Best customer service ever I was having a hard time and needed a living room set let's just say the…read morepeople there made me feel so comfortable and I had a living room set by the end of that day

It's hard to decide how to rate this - if I was reviewing the product purchased I would give this 5…read morestars - the mattress is great! This issue I have is with their low price guarantee. They state: "Mattress Firm is so committed to finding you the perfect mattress, that they guarantee the lowest price for 120 days. Mattress Firm promises: If a mattress is advertised elsewhere for a lower price, they'll refund you the difference". Shortly after taking delivery, we saw that Mattress Firm lowered the price on the product we purchased by $200. I went back to the store with my receipts and they agreed to refund $200 back to my original form of payment within a few days.. That was on February 12, 2022. On February 20, 2022, after not receiving the credit, I contacted customer service via phone and was told the credit was in process. They confirmed this via email. I reached out again on February 27, 2022. Same promise. It is now April 11, 2022. Two months has gone by and still no credit for $200. Over the last couple of weeks I have emailed customer service and they are not even responding to my emails now. This is deceptive!

Made a purchase on a new Queen mattress in store and when it came to deliver it the order had been…read morecancelled because they couldn't find the mattress which was in Manchester and then went to the warehouse to be delivered. Then it was a pain to get it reshceduled to be redelivered which cut into my vacation. Then I was offered a $200.00 refund for all of the issues that they were having BK