Yelp, you suck. I can't delete and amend a review so here's the last one. On March 16 2023, Nic Gay replaced my left knee.   I had paid in full 2 weeks prior to surgery and was promised a robotics assisted total knee replacement.   On April 3rd 2023, at my first post op appointment, I found out that he'd switched surgery plans on me without my consent or knowledge while I was already under total anesthesia.   He opted to do it manually without robotics assistance.   I decided to trust him. For 10 months I worked my tail off in PT, I did everything I could and then some to heal properly and strengthen myself.   But by December 2023, it became clear that the knee had failed: Increasing pain, decreasing mobility, swelling galore and absolutely zero stability:  The knee clicks backwards all the time, clicks sideways, zero strength, I cannot trust my left leg.   So in January 2024, I went back to SVO, hoping to schedule a revision.   I forgot to mention that I'm a self pay patient, payment was provided in full for the surgery and all the tests required.   The surgery was just under 15K. Nic Gay acted a bit strange when I saw him that day.  He agreed that I needed a revision so he could change the spacer to a thicker one.   And that's when things really got weird: He told me that his office would call me shortly with a quote for the spacer (still not sure if it was just for the spacer and additional coasts would be added or if it was for the full surgery) but I wasn't to worried because even though I'd lost my home a few months prior, and I am now living in my motorhome,I had also found a buyer for my car, so I figured I had paid just under 15K for the initial surgery, surely a revision wouldn't be that bad.   Boy, was I wrong: His office called me to give me a quote of...  24K FOR A REVISION OF HIS OWN MISTAKE AFTER SWITCHING SURGERY PLANS ON ME WITHOUT MY CONSENT OR KNOWLEDGE, WHILE I WAS UNDER TOTAL ANESTHESIA.   So naturally I had questions about that and I wanted to discuss it further with Nic Gay (I cannot bring myself to use his title, not after what he did to me)  He never took my calls.   His staff was instructed to immediately put me on old without hearing me out, all my calls to his extension went unanswered, all my calls to the general office were immediately forwarded to god knows where, not once during that time in January did I get to talk to anyone, not even to ask for my records.   So, living on wheels, trying to save money, I spent a lot of time in my RV in the middle of nowhere, I decided to focus on my knee, kept working on my PT, tried to cover everything from mobility to strength to stability, to no avail.   The knee is a total failure.   So fast forward to now, I'm stuck in the Midwest (cheap RV spots) there have been tornadoes and the roads are bad so I'm still there.   I called a different surgical outfit to explain that I need a revision and they told me that because of their policy, I'm the one who has to secure my medical records pertaining to the surgery.   So I called SVO.   4 times in 2 days.   Everytime I spoke to someone I got promised they'd send my records, nothing happened because apparently, it's Nic gay who has to approve the release.   And Nic Gay happens to be feeling cruel and sadistic, towards me, apparently.   But then, breakthrough: I just called (5th time's the charm, I guess) and spoke to an absolute gem, Brenda.   Brenda gets shit done, pure and simple.   My guess is she's the true brains behind Nic Gay.   I just got my records emailed, Brenda, thank you again for this.   As for Nic Gay...   My advice is to avoid this smooth liar like the plague: if you agree to a specific surgery/technique, and you let him put you under total anesthesia, you have no idea what you'll wake up with, I learned that the hard way.   I hear he's leaving in a few months, all I can say is SVO will benefit from his departure, but I'm still not going back there, I value my quality of life, shabby as it currently is, thanks to his "treatment", and I look forward to a real medical professional to right the wrong that Nic Gay did me.   Again, this is now possible thanks to Brenda.   SVO, if you have any brains, give that woman a raise, she's the true asset in this place.   All my love to Brenda. read more

You know how they say if you're a woman and if you're a woman of color especially you don't get taken seriously by a doctor? I didn't think that was true until my horrible experience with Dr. Gay. I came in, told him my shoulder was in pain, I wasn't sure why, but I was in so much pain it was interfering with everything in my life and I couldn't even sleep. We did an x-ray, he said he couldn't tell much from it and needed to do an MRI. I said okay, and he sent me to the front to get it scheduled AND THAT WAS IT. Come time for MRI, NO ONE HAD TOLD ME that it would entail needing to lie still on my back for nearly an hour. I'm young, I've never had an MRI, how the heck would I know that? Had they told me, I would have politely reminded them "remember the part where I said I can't sleep? I literally mean I CAN'T SLEEP." I tried to go through with the MRI, but I was in so much pain I was involuntarily crying from the pain (because they also have to put your arm in a position that further amplified my pain). The technician took me out after about 20 minutes of TORTURE and I met again with Dr. Gay who didn't even apologize to not taking me seriously. He said he would give me a cortisone shot, painkillers, and hopefully then I'd be more comfortable to come back and get the MRI. I asked him why he didn't give me this during my first visit and he said "I didn't think it was this serious." ...so when I said I was in pain....that wasn't serious? At this point, I've lost it. It was human of me, I hadn't slept in WEEKS, and I was in MASSIVE pain. I said I can't believe I'm being charged for this when the doctor has clearly messed up. They said they wouldn't charge me for 2 MRIs but I still have to pay ~$300 for a "doctor visit" that entailed a doctor not taking me seriously and doing nothing for me that he could have easily done had he just actually taken the time to BELIEVE MY PAIN? Man, and the look on his face when my MRI results came back. It turned out my muscle had torn, fluid had come in and formed a cyst that was pressing on a nerve and that's why, even on painkillers, I was in SO MUCH PAIN. It needed surgery to be fixed and you can bet I didn't get my surgery done by this sexist poor excuse of a doctor. I took my MRI results to another doctor, who looked at it and said this was an enormous cysts and extremely unusual to see in someone as young as me. He said I must be in a lot of pain and asked how it happened. He was a doctor I finally felt comfortable enough saying - "I think it started when my ex boyfriend shoved me. My shoulder started to hurt then, but not nearly the way it hurts now months later. I'd only made the connection after the MRI results because now I see how it started as a tiny muscle tear pain and evolved into a cyst pressing on a nerve pain..." Imagine if Dr. Gay had been any sort of real doctor competent in hearing patients and managed to listen to me, give me painkillers and the steroid shot my first visit, and had made me feel comfortable enough to share that? If you're a woman, do yourself and do not come see this doctor. He will not take you seriously and is the epitome of what's wrong with how women end up getting treated in American healthcare. I hope he reads this and seriously re-evaluates just how awful he treated me and what malarkey it is to have charged me for that first visit. Because of him, even though I came to him in early January 2019, after experience pain the last week of December of 2018, it wasn't until March that I got surgery and was finally not in pain anymore. read more

Amazing surgeon!!! Less than 3 weeks after my total knee replacement surgery, I am walking without crutches. Would highly recommend!!!

Every time I schedule an appointment with him, I wait over 30 min to be seen. Usually more like an hour. I started leaving after 30 min. Thought I had him beat this last time. I had an appt at 8:50 am. Guess what? He was driving in from Tahoe with an ETA of 9:15! Didn't he know he had an 8:50 appt? He didn't text his ETA to his staff until 9:00. I ended up leaving at 9:30, and still nobody had laid eyes on Dr. Gay. Furthermore, my foot issues have still not been resolved. I purchased new orthotics, since my previous ones broke in half (from a previous doctor, who retired). Dr. Gay's manner was flippant and unconcerned. His suggestions for the footnpain my new orthotics were causing me was to "tie my shoes more loosely." I am glad to finally come to my senses and search for a new podiatrist. One who cares about more than just a paycheck or a famous client. One last thing: their front desk staff is incompetent. They never know anything, always "have to check." read more

Best Orthopedic Surgeon in the Bay Area Dr. Nicolas Gay. Short history: If I can describe my pain would be 10 out of 10 and this is not an exaggeration. I injured my lower leg through my negligence of excessive cycling for hours and many hundreds of miles without the proper rest and physical care. This left me with the inability to properly walk. I became dependent on a wheelchair scooter. Basically, this left me disabled and unable to function in my normal daily and weekend routine such as cycling around the Bay Area. I was searching desperately for a reputable Orthopedic Surgeon in the area. I remember my mom telling me about Dr. Nicolas Gay, as she saw him 2 years ago for her stiff and injured shoulders plus an injured right thumb and she was very satisfied because in the end, her recovery was within 3 months and all her pain was gone. She was back to normal. Dr. Gay successfully provided an awesome road to recovery for Mom. I searched for Dr. Nicolas Gay on ZocDoc and right away he was able to see me. Making the appointment with ZocDoc was painless. Basically, you just put in your name, insurance information, and reason for the visit. Then the choices of appointment date and time will populate. It's that simple. My impression of his office was pleasant and exceptionally clean, with great flow and his staff was friendly, professional, and welcoming. The initial consultation and meet-up exceeded my expectations. I was able to talk to Dr. Gay in a straight-to-the-point, be-myself talk, and Dr. Gay listened, and was attentive to every detail of my concerns, issues, and pain. Dr. Gay offered my options for recovery and back to normalcy. Immediately he ordered an MRI. He has an MRI and X-ray machine in his office. And that's the best part of it because of convenience. Just being able to get the MRI done and discussing options for recovery uplifted my spirits. I feel relieved and excited knowing the road ahead is hope and faith and that I have the top-notch Orthopedic Surgeon, Dr. Nicolas Gay, and his staff on my recovery team. Thank you, Dr. Gay, for caring. I appreciate you and your staff. read more

I have been coming to Dr. Gay for over two years he is a very professional and knowledgeable individual he really cares about his patients in helps educate you about your injury I tore my ACL three times and I wish I went to Dr. Gay's office for the first time he was very thorough in investigating my injury and gave due diligence in all his recommendations in prescriptions on what and how to proceed in caring for my knee I recommend Dr. Gay without hesitation for anybody Looking for a good doctor read more

Nic Gay, MD - Dr.gays office - Sports Medicine Near Me - Daly City, California

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I have ankle/foot problem, I went to see him, He is very knowledgeable and wonderful doctor. And he care about his patience, when I told him I will be on vacation certain week(in the future), he make sure I go back and he could check my foot before my trip. He is very detail oriented. Really appreciate Dr. Gay's help on my foot. read more

I had a great experience with Dr Gay he is awesome and very polite , he nail the treatment correctly, He fully care about her patient , the evaluation was great,i was very happy from the moment I walk into his office, I highly recommended, im so glad I found Dr Gay who takes care of my daughter knee, thank you so much read more

So first the office- nice, clean and welcoming Staff- always smiling and ready to assist you and answer all the questions. They are fun and very approachable group. Dr. Gay - professional, friendly, genuine and what is a key for me not pushy. He'll listen and answer your questions, suggest treatment options but never push you towards something you might not be comfortable with. Regarding the wait time, I've never had to wait more than 20 min, which honestly is not a long time. read more

Wonderful, caring doctor. I have seen him several times for foot issues. He always listens closely to my concerns. Together we discuss what direction can be taken towards recovery. His office is wonderfully friendly and efficient. I would highly recommend him. read more

The office staff are friendly and Dr. Gay appears to be very knowledgeable and thorough. The surgery center is wonderful. The experience is 10 times better than a normal hospital setting. This the only reason I'd return. Regarding initial appointment and follow ups: The office space is comfortable enough. I'm only giving them 2 stars because of the time management. I've been in 3 times and every time I've shown up on time or early, however, I've had to wait at least an hour each time. This is not only poor management but disrespectful to the patients. There doesn't seem to be any sense of urgency. I surely hope this improves in order to make the patient experience better for future visits. read more

Dr Gay and his staff are superior! His surgical outpatient crew was the beat! He's one of the most caring Doctors you will ever know!

"It's all been said in the other five star reviews. Dr. Gay and his staff are all friendly. Dr Gay has always provided the absolute best care, and I believe, best advice and treatment during every visit and for every issue. If you are looking for a doctor whose medical knowledge is encyclopedic, treats the whole person, and takes the time to be caring even while maintaing a very efficient office, then Dr. Gay is someone you should consider visiting." read more

I've been with Dr. Gay for 2 years now and i have to say you cannot get any better treatment in the business. Before connecting with Dr. Gay i had some real nightmare situations with these other orthipedic sergeons it wasn't until I found Dr.Gay that I regained hope that my injury would be addressed in a professional manner giving me every chance to walk normal again. read more

He may b qualified but he is not patient friendly. He does not answer to all of your questions and always in hurry . His initial diagnosis also not perfect. Staff is not that great too.. not a positive environment.. long time waiting even with the appointment read more

Dr. Gay is the most caring Doctor I have ever met. He was so caring with my son. My son had been hit by a car and the driver kept going. I was so hysterical. Every time I had a question or needed help he was there for us the whole time. He truly cares about his patients,he listens to you and will really be there for you when you need him. He explains everything to you in such a caring way that you calm down when everything around you is chaotic. My son pulled through which was a miracle. Thank you Dr Gay. You are exactly who everyone needs when facing medical traumas or basic care - you've got it all. Your an amazing person rarely found today. God bless! read more

I would never recommend Dr Gay to anyone, he is extremely condescending, rushes through, barely gives an explanation for questions and didn't spend any time addressing my concerns. I cannot believe there could be any positive reviews about him and extremely disappointed with my experience with him. Save your time and find a real doctor that will treat you with respect and be considerate of someone other than himself read more

Very friendly and professionally run office. Dr. Gay is great and knows what he is doing. Everything about the experience has been positive. Everyone is the office was just amazing. I had ankle pain for 4 years and I was lucky to find this place. read more

Dr. Gay and his staff are friendly. Dr Gay always provides excellent care! I've seen him for both foot (fracture) and knee (ligament) issue's. He listen's, explains the diagnosis, explains the process to fix the problem, he is interested in fixing the root cause of the problem, he truly cares about your long term health and improving your range of movement and, eliminating the pain. I would highly recommend Dr. Gay!! Ease of scheduling an appointment, 5 stars Front Desk, 5 Stars ( super nice gals ) Wait time, minimal, never had to wait more than ~ 20 minutes. read more

Thia is not John Molter im just useing his site im his brother jim.After dealing with several incompetent orthopedic surgeons it was a relief meeting Dr. Gay at my first appointment he explained my injury what exactly the problem was and a solution. Im Currently scheduling an appointment for surgery to hopefully address my issue I'll be back with a word on the results...Jimmy m read more

Dr. Gay is a great doctor-fixed my ankle when I broke It and took the hardware out when It was healed. My incision looks good! Despite what L.M said it does not mean by any means that this doctor is not skilled and knowledgeable in what he does. He does provide great patient care, his staff is friendly and he knows what he's doing. If you want a top notch doctor this is one you should see. read more

I transferred care from Dr Wilson. He was great, but he rushed through the trims. Dr. Gay takes his time and makes you feel welcomed and he's a very nice person. His assistant Jessica did a great job on my nails. Being diabetic, this is important to me. The entire staff is nice and professional, but she makes the visits. She is very good at what she does and her demeanor really sets you at ease. I was worried about seeing a new Dr., but Jessica made me feel very comfortable with the transition. Without her, this would not be a 5 star review. read more

I have been going to Dr Gay for a while now and things just went down hill when his assistant Jessica left. She gave the office life she was helpful friendly always made you feel welcome. She just knew what she was doing which always makes you feel good in a Drs office. The new staff is rude put you in a room and forget about you. They always had a problem with time but like i said Jessica always made up for it she would continually check on you in the room just brighten your day. I feel like she helped the Dr stay on track . All the new people have brought this practice down. Bring Jessica back I know I'm not the only one who feels like this because I hear everyone in the waiting room talk about it too. read more

Dr Gay is fabulous! Takes time to explain and evaluate my condition, and Shona is awesome! Very friendly and so personable. Even when she's busy she always takes time out to ask how everyone is. Very very pleasant read more

Doctor gay is knowledgeable and a great doctor, after my appointment he recommended physical therapy which they told me it takes a week for the approval, waited a week didn't hear from anybody so I called my insurance to find out that the doctors office never even send any paperwork to my insurance so I had to call the doctors office several times and wait another week to get that approved. The worse management ever. read more

I see my podiatrist every 2 months. His staff are extremely courteous and helpful specially Jessica.

I wholeheartedly agree with the other review. This place is fabulous and the drs and assistants are all wonderful people. Skilled and patient. When I was there, I was lucky enough to see Jessica and she was so kind and thorough. I couldn't be happier. Everyone was wonderful, but she really stood out! I will definitely recommend Dr Gay and especially Jessica to all my friends. Bravo!! read more