Our last round of flooring. I am officially carpet free! We brought Rivercity in once more and scheduling was fairly fast. One day for drop-off of materials and the other day for installation. While the finished product is solid and I'm pleased, this experience lacked the polish of our first two installs. The "bummers" included the team arriving fairly late, almost 1-2 hrs than planned. Installation didn't finish in the one day we were scheduled. It took them 3 days and they weren't consecutive, so it took more like 3 weeks. The team didn't install pads on furniture, like the other installs, and it resulted in deeply scratched boards that had to be pulled up and replaced again. Thankfully we had extra material. The good that was appreciated included well cut corners for the kick board, took accountability for the scratches and fixed without a fight, and agreed to install a very small piece of footboard we didn't originally have in place. Note: pay by check to avoid any credit card fees. My husband paid the deposit with a credit card, which I asked him not to do, so they credited the card and let me pay the full amount by check. If you're considering flooring I do recommend you call them. We have gotten quotes easily and quickly, which is the first step in project planning. Knowing what to budget is half the battle. read more

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They have a great selection of in-stock flooring. The Owner Chris was readily available and the sales rep Bryan was great to work with. I had a problem and it was we solved very quickly to my complete satisfaction. read more

I chose this company for hardwood floor refinishing because their website has a video showing how cracks/holes are filled in before the finish. This did not happen. The floor is very pretty on first sight. But there is a very large amount of debris under the finish, suggesting that proper vacuuming was not done. Since this was not a cheap project, I wrongly assumed there would be a high attention to detail. Overall disappointed. read more

My floor installation began in December. I still do not have all my floor. Numerous problems and screw up with this company. I would never go here, please go elsewhere. read more

Nice Floors - This company has my money but I don't have all my flooring. - Flooring Near Me - Louisville, Kentucky

River City Flooring replaced the carpet in the living room with beautiful hardwood. They were professional and prompt. They were able to match the stain with the wood in the front hall. We have recommended them whenever we are asked. read more

Highly disappointed with Rivercity Flooring (RCF) for the following reasons: - The customer has to continuously remind RFC what work needs done on a project and tell them (several times) which areas they forget to do - RFC expects the customer to clean up after their installer - RFC has NO supervision of its installer, so the customer has to become the supervisor - RFC does not communicate with the floor installer or vice versa, again making the customer have to supervise When I first met with the people of RCF they were very friendly, responsive, and seemed to go the extra mile which is why I decided to go with them in the first place. I did not know that this stops once the sale is made. The first issue arose after the orders were put in, I was notified the supplier did not have enough of the flooring. I understand these things happen and, while I would have liked to have known this ahead of time, we decided to have the floors laid in two phases. The rest of the issues come up when the floors are laid. RCF has a younger crew of installers who are unsupervised by RCF. At first it did not seem to be an issue until I was told they were done with the first phase. When I looked at the work they had done I noticed they forgot to do entire areas (like my laundry room). When I asked RCF about it I was told RCF just forgot to communicate that. But I had to be the one to voice this as RCF never sent someone over to ensure the quality of the work. In my basement, I found there were exposed wires on the ground where the carpet had been. I had to inquire four times why these were exposed and what would be done with it only to get a call WEEKS later from the installer saying they didn't know what the wires went to and I had to take care of it. All I knew, there weren't exposed wires before and there is now. Either way, I had to repeatedly ask about the wires and had I never asked about them, they never would have been brought up. Then when the first phase was "done" I saw there were huge chips taken out of the paint on my banister along with several scuffs on the wall, both of which I had a painter do a few weeks prior. These were going to be ignored until I asked for it to be fixed. I brought up the fact that there was still a mess of dust left behind by the installers and was informed that it is the customer's job to clean up after the installer. As the second phase came about, it became difficult to get RCF to schedule a date to do the install, so I hired someone else who communicates, fixes their mistakes, and cleans up after themselves to professional install the floors. This is the first time I have ever hired a contractor who expects the customer to be a project supervisor. Bottom line, if you want to be a customer instead of a foreman, go with a different company. read more

We used River City Flooring to replace our wood floors throughout our entire first floor, because of a good experience that we had approximately seven years ago when we had our luxury waterproof vinyl installed in our basement. This company has gone significantly downhill. The entire project was a nightmare that was supposed to take 3 to 5 days, but ended up taking over five weeks. We walked on subfloor in our kitchen and family room for an entire three weeks. The communication was extremely poor, the installation crew assigned to our project were mediocre at best. They typically showed up late, if at all, on some days. They were so ready to get away from this project that they cut corners and made multiple mistakes that impacted the overall quality of the completion. There was a defect in the wood, resulting in starting over and ordering an entire new batch of wood, which set the completion back even further. All the while, the owner ignored the messages my husband left and never returned our call. They did give us $300 back on a $20,000 project for our "troubles". I promise you, if you use this company for your flooring needs, you will wish you hadn't. If I could do it all over, I would never step foot in that place again. read more

Rivercity refinished our extremely damaged hardwood floors. We went in knowing they were in rough shape and would need a lot of work. We are beyond shocked at how well they turned out. The company gave us a starting and ending date and completed the job on time. They were super easy to communicate with and sent picture updates upon request throughout the day. I would definitely recommend this company as they are priced reasonably and are reliable! read more

Nice Floors - Refinished hardwood floors that started out EXTREMELY damaged including water damage and more. - Flooring Near Me - Louisville, Kentucky

River City did the floors throughout our house. We were moving from out of state and they were hugely helpful making the project easy as possible. The installers were quick, clean and very professional. We have been thrilled with the results. And the price and local product production were huge bonuses. Can't recommend them enough. read more

Nice Floors - Hand Scrapped Walnut. - Flooring Near Me - Louisville, Kentucky

Bad experience! The color did not match what we chose. They did not order enough wood to completely cover the entire floor. Then we had to wait weeks for them to finish it. They felt like they were being generous by not charging for the extra wood!!! We felt like we deserved a discount and they offered one if they voided the warranty. After much haggling we finally did get a discount, but after a little more than a year the wood has a cracked and they said our warranty is expired! read more

We made a day of going to Louisville to look at Granite and flooring for our home that had just flooded due to a pipe that had burst. We were referred there by Global Granite, one of the best decisions of my life. I'm a typical women would could not make up my mind and couldn't find any flooring I was in love with in lexington and nicholasville. Tom Jones our sales representative was patient with me, didn't try to push something I wasn't going to love on me, he explained and educated me on different floorings. We then just wanted to go look at a few other places in Louisville as that was the first one we went too, no where near as please as I was there l, customer service goes along way in my book. I highly recommend this place to anyone and ask for Tom! I'm so satisfied and love the box I purchased and look forward to next week when we order the rest of the flooring. read more

First class operation from the quote process to installation and clean up. Very friendly staff and considerate installation team. They met their promise dates and left my house as clean as when they arrived. Highly recommended read more

Now they are refusing to fix defects in their install. Real winners here. read more

Terrible customer service. Salesperson left me to go wait on other people. I had to go searching for her after waiting over 10 minutes for her to return from "looking something up." I ordered several samples and was never contacted (over 3 months now!) about those samples. Unable to locate in-store the stock that they say they have on-line. Total waste of my time. read more

Can't say enough about the service we received from their staff. We spent 8 Saturdays in a row trying to pick out hardwood flooring. Every time they were patient and helpful. We looked all over the city and finally found one that my wife liked but it was way more than we wanted to spend. So we took it to River city to see if we could match it to something they had. When we showed it to them they said we could get that for you. They checked the price and came back 40% less than the the store we found it at. Highly recommend them. read more

Rivercity did a wonderful job with putting flooring throughout our house. They are very knowledgeable and patiently helped us choose the right wood and carpet. They quickly addressed any issues we found during the installation process. The flooring turned out beautiful! read more

The salesman was super nice and not pushy. He also understood budget constraints and guided us toward the look we wanted in the price range we needed. read more

River City Flooring just completed installation, repairs and refinishing all the floors in our 113 year old home in Louisville. We are extremely happy with the results and the customer service provided by the company. After requesting quotes from a total of four different flooring companies, we chose River City based on their attention to detail, workability, and price. This was a huge job, refinishing the original hardwood in two rooms; refinishing modern, exotic wood flooring in one room; refinishing modern hard wood floors (that had been stained a dark color that we wanted back to natural) in hallways and a bedroom; installation of new hard wood in four rooms to as closely as possible match the original flooring (which required sourcing quarter sawn 1 1/3" face-nailed oak that is just not mass produced anymore); repairing portions of the original oak flooring where large holes had been cut for no longer needed return registers; and installation of the sourced face-nailed oak into a custom-made floor door leading to the cellar. The sales rep, Dan was honest, detailed, and very easy to work with. The floor door situation was one they had not had prior experience with but with his knowledge and research, they came up with a solution that worked beautifully. The installer, Zee, was great! Honest, friendly, and hard-working--working over weekends to finish the job to meet the deadlines. The finishers, Dave and Tom, were amazing as well-also coming in on weekends and nights to finish the job in a timely manner. Dan came by several times to check on the progress and even stopped by to give us the recommended cleaning solution (that River City Flooring will refill for FREE). We couldn't be happier. The floors look amazing and the patch jobs are seamless! Quite a feat when working with 113 year old floors! We highly recommend River City Flooring and will call them again if we ever need flooring work done again. read more

buyer beware! did not provide product on promised date and did not communicate to us until day we were to pick up.