Top marks for Carpet Mart from the Blair household! In 2021, my wife and I visited their business and immediately felt like they truly were delighted to help us and in a timely manner (unlike a previous place we had been talking with and had visited during the 3 months before). Christian guided us through their selection based on our wants and made suggestions as to several facets to purchasing floor covering. We were astonished that within 2 weeks or less, we were contacted for a measuring followed by an email quote which was followed up with phone calls to schedule the install! (Thank you Aaron in scheduling!) Our main floor was finally getting the TLC it needed, including LVP and carpeting! LVP was installed first (Adam & Tom - both great guys - friendly and professional) which was knocked out in 2 days. A day later the carpet team (Clay,Edward, Andrew) had the main floor completed and the steps leading to the basement - the main part of the basement to be done later due to my job/work scheduling. Then the beginning of this year (2020), the carpet team of Jack, Jackie and Tanner came in and knocked out the basement. Kimberly at the office was very helpful in scheduling this final leg. The 3 guys were very quick and helpful. The whole Carpet Mart team that we had direct contact with made this a painless and an awesome experience! And the cost was really reasonable, too! I cannot thank them enough for taking the stress out of this project! May you always be this way! Arlin & Gina read more

I worked at Big Box store selling carpet, but wanted to give the local carpet place a chance. I was amazed at how well they knew their product, installation and superior customer service. We loved having Kimberly take her time to find the right carpet, right color and excellent price. The process of getting someone to come out and measure was smooth. When we decided to come back in to pick our carpet and have it installed went without any hiccups. The night before the install manager called to confirm (who sounded like a distant family member, but he wasn't) asked if we were ready? I told him in the morning I had to take apart our baby's bed, take kids to daycare and get to work before 7:30 am. He said, they would be to our house early. I told him we would need it later due to having to take kids to daycare and get home. He was fine with that. Then ten minutes later he called back and asked what type of crib it was. He then offered to move the crib around the room during the installation process so I would not have to take it apart and my wife would not have to put it back together. That little extra deed was like a life saver thing to do for us. The entire process went smoother than I could have imagined. read more

Our experience working with Carpet Mart in Lancaster, to put down new flooring in our family room was exceptional! We were not exactly certain of what we wanted, but with the help of Andrew and Kadai we chose Core-Tec flooring, pretty, durable, and water proof. Ashton took the measurements and sent an estimate in a very timely fashion and took time to answer our questions. Stephanie was the logistics person, she did a great job of coordinating everyone and getting our floor install scheduled quickly, and as unexpected openings occurred she got our job moved up. Raymond arrived well prepared to lay our floor. He worked non-stop to get the flooring finished, he was so pleasant and did a beautiful job right down to the finish trim work. Every person we dealt with at Carpet Mart was knowledgable, helpful, pleasant and on top of their game! We couldn't be happier with the floor, the cost, and the really great customer service we received! We will recommend Carpet Mart to anyone installing flooring read more

After trying to get quotes for flooring, I decided to go to a store. I chose Carpet Mart because I prefer to deal with a carpet/flooring store as opposed to a Home Depot or other type store. I walked in, was greeted by Teresa and I found the carpet I was looking for. Teresa was quick to give me a quote and I had everything taken care of including the install date in less than 30 minutes (my kind of shopping). The installers, John & Johnny, were right on time. They were very friendly and professional, and cleaned up the floor before carpet & vacuumed after carpet. The carpet was installed quickly and it looks fantastic! Great father and son install team. I will recommend Carpet Mart, Teresa, John & Johnny to all my friends and family that are shopping for flooring. Thanks for an effortless experience! read more

Excellent experience from the minute we walked into the showroom until the day our carpet was installed. Drue Felts was very knowledgeable and listened to our needs. He provided us with great information to make our final decision and we never felt any pressure at all! We selected a reasonably priced carpet and within a few days, we had our installation scheduled. The install team - John & John - were just awesome! Personable and polite - they arrived right on time and got right to work. They went above my expectations and truly delivered excellent service. Before they left, they made sure everything was right back where it belonged and even helped me move some bulky furniture back into place. I would definitely recommend the team we worked with at Carpet Mart!! read more

We had great service. Our salesperson, Christian, was very helpful and not pushy in any capacity. He truly helped us get exactly what we were wanting. We did not have an appointment yet he never made us feel rushed. Our installers, Mike, Alex, and TJ were exceptional. They were timely, efficient, and very friendly. They treated our home like it was theirs. There was no damage to baseboards and no remnants of installation when they left. Everything was freshly vacuumed and gorgeous. They truly know what they are doing and do it well. They were very personable and conversational to my children and even the dog when she got away from me. We had put off getting carpet and these guys and Carpet Mart made the experience very positive. read more

Just awesome! Sales meetings with Bruce were great. The ladies at the front desk were so welcoming. They were so nice to us and our kids. The kids loved the little area they have dedicated for kids which helped my husband and I to focus on flooring. Bruce helped us select exactly what we were looking for. Gave us his professional opinion and let us make the choice. We NEVER felt pressured! Aaron came out and did the measurements and was very professional and on time. The install was so smooth; we had Nick and Mike install our carpet. They worked so hard and were so nice to my family. They made hardly any mess and they cleaned up everything when they were done! We will refer anyone looking to buy flooring to shop Carpet Mart! read more

Truly a great experience. Bruce Jones was excellent in helping us select the right carpet for our basement. Bruce is very honest, informative and patient and knows his craft. I can't say enough good things about the installation staff. Charlie, Nick and Wes took great care installing the carpet. They left very little evidence that the new carpet was installed. On previous installation by other companies (big box) the installers left marks on the walls and baseboards and did not sweep or clean up. The Carpet Mart gang swept the floor prior to laying the pad and vacuum after they were finished. We are repeat customers and will continue to be, Again, great people and a great product. Thanks Bruce, Charles, Nick, Wes and others read more

It was very difficult for me to make a decision on what I wanted. The guys on the sales floor were very knowledgeable and patient! They didn't pressure me into a decision I wasn't ready to make, but supplied me with plenty of info and samples. They were extremely courteous every time I entered the showroom and called me by name, which I liked. The installation (we were dreading!, having been in our house 14 years) was great! The installers were also very courteous, extremely polite and kept on task. We had put this purchase off but the professionalism of everyone we worked with made this a pain free experience! And WE LOVE our carpet!! I would highly recommend Carpet Mart and this team! read more

We had a small job that we needed carpet for, just a stair well with some stairs that were too run down to refinish or paint. The folks at Carpet Mart were super nice when I called to make sure they even took on such small jobs, then when I stopped in the store, they were very helpful and efficiently addressed my wishes and concerns for the project. I found a perfectly sized remnant and they scheduled my appointment for a few days later. The install went just as well as the purchase, quick and painless, and we're very pleased with the results! I will definitely visit them first for future carpet projects. read more

From the 1st contact with Drue, our sales associate, to the final product installation by Charlie, Nick, & Wes, we couldn't have expected or asked for more than the outstanding service we received from CARPET MART. The product quality and selection available was second to none; the explanations of the various carpet types were detailed, comprehensive, and concise; and the care, professionalism, and respect received during installation was genuine and heartfelt! We will definitely be a return customer, and would strongly advise anyone to give CARPET MART a close look for your flooring and carpeting needs. read more

Recently had carpet installed on front porch, hardwood floors in the living and dining rooms and linoleum in the kitchen. The two different contractors for Carpet Mart did an outstanding job. We had great help from the salesman, who helped walk us through all the different options on flooring for each room. A professional job by all and my wife is extremely happy with everything. Carpet Mart also had the lowest prices of all the places we visited. It was a good experience and no hassle. My daughter is now presently working with Carpet Mart for flooring in their kitchen/living and hallway. read more

From concept to completion, the entire experience was outstanding and couldn't have gone better! The service, selection, pricing, and professionalism were better than I could have ever hoped for. They truly care about making sure you are happy with your selection and go above and beyond to make sure you're well taken care of. The sales team (Christian, Bruce, and Drew) and the installation team (Clay, Eddie, and Andrew) were SUPER! LOVE my new carpet and look forward to working with Carpet Mart again. Couldn't be happier and have already recommended them to many people. THANK YOU! read more

We are extremely happy with our new carpet in our upstairs finished attic space. Drue was our salesman and gave us many options to choose from. Nick and Ricky were our installers today and they were prompt, professional and very nice. I even asked them to look at one thing I noticed right as they were getting ready to leave and they happily came back in and made an adjustment for me. I highly recommend Carpet Mart and their employees. Forgive me as I could not remember everyone's names but they were are very pleasant to work with. Thank you for such and awesome experience! read more

The best experience I've had in flooring. From beginning to end. Literally had carpet installed in under a week. Kimberly was very helpful and knowledgeable. The installers were unbelievable. Adam and Mike worked very well together and were punctual as well as conscientious about the time they took with installation. We would definitely recommend this company. I tried to get carpet from Lowes first and was told it would be at least three weeks! This will be our go to store from now on for flooring.I was called the day after I visited the store to schedule the installation. read more

EXCELLENT!!! I had my entire second floor carpeted, along with my master bedroom and walk-in closet. I was referred to Carpet Mart and from the minute I walked in, to the installers leaving, was nothing but excellence. I told Bruce my "needs" over the phone, Christian showed me what he had picked out and I went with his choice. Charlie, Nick and Mike were my installers and were professional, and more than willing to help me out, pleasant, and just a great all round team to have in my home! Thanks, Carpet Mart.... I will be back when I need more carpet!! read more

I used Carpet Mart to replace my master bedroom and basement carpet before selling my house. All of the staff and installers were beyond helpful and really helped guide me through the process. The carpet that was going into the basement was not "perfect" so they brought me in and helped me choose another carpet they had in stock and still installed it in the same day! The level of excellence is beyond compare! I can easily say this was the best customer service experience I have had in my life!! Seriously!!! I will never go anywhere else!!! read more

This is the third time we have used Carpet Mart and we will definitely use them again. The prices are right, the selection is good. Our carpet is really beautiful, thick and plush.It is so comfortable to sit on and play on. My knees used to always hurt going up and down the steps but not anymore. Our installers were Charlie and Nick and they were the best. They were prompt, pleasant, helpful and awesome at their jobs. They were neat, clean, organized and did things right. We will use Carpet Mart the next time we replace flooring again. read more

This was the second time that I had bought wood laminate flooring from Carpet Mart and I was, once again, very pleased with the salesmen, the product and the installation team. They stayed in touch with me throughout the process, came when they were scheduled, worked extremely well while in my home and left me with a beautiful floor! I had Carpet Mart install wood laminate flooring in another part of my home three years ago and it looks like new! I would highly recommend Carpet Mart for their product, sales team and installation crew! read more