Took my dog in for sudden dizziness and stumbling. Was sent home with a diagnosis of arthritis,…read moreeven after I told them yes, she has arthritis, but this was severe dizziness and stumbling out of nowhere. I even said it seems like vertigo, which Amanda laughed at. Turns out it was vestibular disease, which I was able to google and figure out. I got a correct diagnoses at the emergency vet. I would not recommend this place to anyone seeking thorough, thoughtful care for their pets.

Our senior beagle started going downhill. We knew what the next step was. Dr. Nichols was so gentle…read moreand kind and staff went above and beyond that day. Molly was in good hands and did not suffer and we were able to stay with her until the end. The staff gave us clippings of her fur in a small bottle with a red heart on it. I liked that they had us do all the paperwork and pay our bill before taking her back.

Very disappointed in this office. We've been loyal customers for over 10 years. We let our current…read moredoggo's time between appts lapse and when I called to make an appt for her (They've seen her BEFORE) I was told that we'd be "new patients" and they aren't accepting "new patients". OVER 10 years with this office...... I do not recommend them at all. This is very rude.

We've only had to take 2 of our 3 cats to a full-service clinic one time each, and we chose Village…read moreEast because my employer (an animal shelter) uses them often, and they allow us to pass out discount coupons for adopters. Our personal experience has been great both times! The doctors have always been caring & compassionate, and didn't make us feel like "crazy cat people" running to the vet at the first sneeze. The price was also reasonable -- we spent less than $100 at both visits for basic exam & medication. Our most recent appointment was on New Year's Eve, which was very convenient so our sick kitty didn't have to wait 2 more days to receive treatment! Love Village East. UPDATE 11/8/15: We had to finally take the 3rd cat in for something, and still had a great experience. Even though there wasn't anything wrong and we were just being paranoid pet parents, Village East made sure to explore the possibilities without charging us an arm & a leg. They even complimented us on our cat's name (Falkor) saying, "That's an awesome name for a cat." Love this clinic and will continue to use them whenever we need to (although, hopefully that won't be very often!)

Will never understand why people are unfriendly in a customer service role or the one who answers…read morethe phone lines. Called to obtain my 79 year old fathers dog's records to provide to our new vet over two hours away and Marisa was very unhelpful and quite rude. She hung up on me when I called back. She needs to take a class in customer service. We have utilized many vets and pet service businesses in many states. It has never been a problem to have paperwork faxed to appropriate people in order to care for any dog or pet I have owned or rescued. Are dogs now under HIPPA policies that we cannot obtain their records? Being over two hours from physically being in Henderson, I had to ask my aunt to drive over to obtain them in person. Records were given to my aunt (dads sister) only because she was my dads power of attorney! Inconvenient, unnecessary and ridiculous. According to the posted screen shots it looks like Animal House has received more non-favorable reviews from other pet owners on various websites.

Very poor customer service, called to request our records for our two dogs and was told we had to…read morewait a minimum of 24 hours to pick up our records. The receptionist was extremely rude to my wife. I contacted the KY State Board of Veterinarians(google them) and they verified no such law exist. I would not trust my pets to be cared for by this facility since the receptionist bold faced lied to me. I've moved around inside KY two other times and had no wait time to receive my pets records for my active duty military moves.

I cannot say enough about Dr. Werner and her staff. I have many animals and they always remember…read moretheir names when we come in for a visit. One of my dogs, Chip is a rescue and he is extremely distrusting of people. Ashley and Dr. Werner were so great with him that he gives them kisses! When my pit bull, Biggie developed food allergies, Dr. Werner taught my husband and I how to switch our animals to a human food diet and it has been much healthier for them and has saved us a lot of money to boot. They run and play and act like puppies again at 8 & 9 years old! When my dog, Chip broke his leg, Dr. Werner was looking at him every few days after his surgery and evaluating his pain. She was knowledgeable and anticipated his needs. The break had been so bad that my dog was going to lose his leg. With Dr. Werners guidance, I was able to alter his diet to feed him more calcium, she gave him weekly B-12 shots to stimulate the growth of a nerve that had been damaged, she taught me how to stretch his leg to prevent muscle atrophy. Yesterday I got the news that Chip will get to keep his leg. It is thanks to Dr. Werner and her amazing team. I will never go anywhere else. I live in Evansville but I make the drive to Henderson for Dr. Werner and her staff's excellent care. I have 3 dogs and a cat who are all thriving thanks to this place.

Received a dog with parvo I had zero experience with this. Was quoted a price, wrote a check for…read morethat amount for testing no issue, i got these took a bit for them to answer the phone while i was in the parking lot, i got out of car to water dog I DID not know not to get out of the car , tech says we have to charge you an office visit fee because you got out of car, you see you quoted me a price for that amount before i got her an never over the phone stated not to get out of the car. Either way i paid it but this place is terrible, they hurry out to bleach the area which is needed but never picked up the bags of poop( nothing to do with me) in the parking lot ! Over all the tech was nice Dog did die . I had pup 6 days. Choose wisely this place is terrible

The puppies in the pictures are mine. I'm just trying to warn people not to expect good ear…read morecropping. The picture on the left is correct and the right is not.

Awful experience. Gave her the benefit of the doubt despite warnings. She lived up to her…read moreterrible reputation. Very rude and unprofessional. Will not be returning.

How about answering your phones. Called all day, nothing. Have appointment tomorrow morning to…read morehave kitty fixed. We don't know if it's all systems go or whatever, cause no one answers the phones.

The staff and Jamie are not informative, lack of empathy and shared compassion for your animal(s)…read morestaff is very unprofessional and do not display good conduct answering the phone with different business names to avoid calls while engaging in fb bashing of people they do not know. 0stars DO NOT RECCOMEND

From the owner: Emergency Veterinarians are round-the-clock specialists who can cater to animals that are in need…read moreof immediate and urgent medical care. Depending on the situation, they devise an action like performing emergency procedures to stabilize the distressed animals.

Wait time for appointment was at an hour…read more They charged $32.00 to trim my dogs nail and he was already sedated with Gabapentin which I also paid for. They didn't even file the nails roughness at all.

I've been to several different doctors for my different pets at this business. They seem very…read moreknowledgeable and take time to explain every detail to you about what's going on with your pet. I like the fact they also save appointment spots for emergencies in their daily schedule. Highly recommend Chateau.