Awful experience. Gave her the benefit of the doubt despite warnings. She lived up to her…read moreterrible reputation. Very rude and unprofessional. Will not be returning.

How about answering your phones. Called all day, nothing. Have appointment tomorrow morning to…read morehave kitty fixed. We don't know if it's all systems go or whatever, cause no one answers the phones.

Dr Nichols has always been so very kind to all of my pets. I've been going to him for years and…read morenever once has he been anything but compassionate and spot on with a problem one of my pets were having. He is very knowledgeable and quick to diagnose the issue and treat them accordingly. My babies recover within the given time of the problem. I currently have a dog that is very skeptical and anxious when going somewhere out of the norm. Dr Nichols' calm nature somehow puts my dog at ease. I would recommend Dr. Nichols to anyone that wants excellent animal care. The office staff is very helpful as well. They give you an itemized statement of your charges. Which by the way are very very reasonable. I lost my car keys one day outside of of their office while walking my dog. It was scorching hot outside. While there was another employee in the office, the lady at the desk came outside to help me look. I know we looked for at least 30 minutes in the scorching heat until they were found. I couldn't imagine any other clinic having an employee that would go out of their way for something that was not at all in the job description.

We have been bringing our fur babies here for a very long time. And now there is a new veterinarian…read moreand she is so wonderful, kind, caring and just the absolute most truly caring person. We sadly just lost our Max and the whole staff and the vet was treating him like a king while he was so ill before he passed. The whole office was so caring and compassionate and sad as we were. It was so comforting in such a sad time to see how much love they had for our furbaby and they treated him as if they were losing their own. In a sad time it made my heart happy to know on his last day he was given so much love by the entire office as well as our family. I will continue forever to bring my other fur babies to her and her staff and I can't say thank you enough for showing our family the love and support that they gave us. I will always 100% recommend them to all family and friends. I wouldn't trust my fur babies with anyone else! If I could give 10 stars I would that's how great the office is!! I live in Evansville but I wouldn't go anywhere else. Well worth the drive!

Received a dog with parvo I had zero experience with this. Was quoted a price, wrote a check for…read morethat amount for testing no issue, i got these took a bit for them to answer the phone while i was in the parking lot, i got out of car to water dog I DID not know not to get out of the car , tech says we have to charge you an office visit fee because you got out of car, you see you quoted me a price for that amount before i got her an never over the phone stated not to get out of the car. Either way i paid it but this place is terrible, they hurry out to bleach the area which is needed but never picked up the bags of poop( nothing to do with me) in the parking lot ! Over all the tech was nice Dog did die . I had pup 6 days. Choose wisely this place is terrible

The puppies in the pictures are mine. I'm just trying to warn people not to expect good ear…read morecropping. The picture on the left is correct and the right is not.

I cannot say enough about Dr. Werner and her staff. I have many animals and they always remember…read moretheir names when we come in for a visit. One of my dogs, Chip is a rescue and he is extremely distrusting of people. Ashley and Dr. Werner were so great with him that he gives them kisses! When my pit bull, Biggie developed food allergies, Dr. Werner taught my husband and I how to switch our animals to a human food diet and it has been much healthier for them and has saved us a lot of money to boot. They run and play and act like puppies again at 8 & 9 years old! When my dog, Chip broke his leg, Dr. Werner was looking at him every few days after his surgery and evaluating his pain. She was knowledgeable and anticipated his needs. The break had been so bad that my dog was going to lose his leg. With Dr. Werners guidance, I was able to alter his diet to feed him more calcium, she gave him weekly B-12 shots to stimulate the growth of a nerve that had been damaged, she taught me how to stretch his leg to prevent muscle atrophy. Yesterday I got the news that Chip will get to keep his leg. It is thanks to Dr. Werner and her amazing team. I will never go anywhere else. I live in Evansville but I make the drive to Henderson for Dr. Werner and her staff's excellent care. I have 3 dogs and a cat who are all thriving thanks to this place.

Took my dog in for sudden dizziness and stumbling. Was sent home with a diagnosis of arthritis,…read moreeven after I told them yes, she has arthritis, but this was severe dizziness and stumbling out of nowhere. I even said it seems like vertigo, which Amanda laughed at. Turns out it was vestibular disease, which I was able to google and figure out. I got a correct diagnoses at the emergency vet. I would not recommend this place to anyone seeking thorough, thoughtful care for their pets.

Our senior beagle started going downhill. We knew what the next step was. Dr. Nichols was so gentle…read moreand kind and staff went above and beyond that day. Molly was in good hands and did not suffer and we were able to stay with her until the end. The staff gave us clippings of her fur in a small bottle with a red heart on it. I liked that they had us do all the paperwork and pay our bill before taking her back.

This old school doc is one of the best in the business. He knows and has seen nearly every ailment…read morethat can afflict your precious pet, and treats them accordingly. I recommend him to anyone that loves their pets. He's a great man, and a wonderful doctor.

The staff and Jamie are not informative, lack of empathy and shared compassion for your animal(s)…read morestaff is very unprofessional and do not display good conduct answering the phone with different business names to avoid calls while engaging in fb bashing of people they do not know. 0stars DO NOT RECCOMEND

From the owner: Emergency Veterinarians are round-the-clock specialists who can cater to animals that are in need…read moreof immediate and urgent medical care. Depending on the situation, they devise an action like performing emergency procedures to stabilize the distressed animals.

Very disappointed in this office. We've been loyal customers for over 10 years. We let our current…read moredoggo's time between appts lapse and when I called to make an appt for her (They've seen her BEFORE) I was told that we'd be "new patients" and they aren't accepting "new patients". OVER 10 years with this office...... I do not recommend them at all. This is very rude.

We've only had to take 2 of our 3 cats to a full-service clinic one time each, and we chose Village…read moreEast because my employer (an animal shelter) uses them often, and they allow us to pass out discount coupons for adopters. Our personal experience has been great both times! The doctors have always been caring & compassionate, and didn't make us feel like "crazy cat people" running to the vet at the first sneeze. The price was also reasonable -- we spent less than $100 at both visits for basic exam & medication. Our most recent appointment was on New Year's Eve, which was very convenient so our sick kitty didn't have to wait 2 more days to receive treatment! Love Village East. UPDATE 11/8/15: We had to finally take the 3rd cat in for something, and still had a great experience. Even though there wasn't anything wrong and we were just being paranoid pet parents, Village East made sure to explore the possibilities without charging us an arm & a leg. They even complimented us on our cat's name (Falkor) saying, "That's an awesome name for a cat." Love this clinic and will continue to use them whenever we need to (although, hopefully that won't be very often!)

offers 0 help and gives you the run around. animals adopted since been put on the waiting list and…read morethere seems to be 0 effort to help this animal that needs placement. Makes me sick

Adopted a cat from the shelter back in 2009. The process was simple. There was an application to…read morefill out but there wasn't a home visit. You're able to come in & look in the cat different cats they have available. They have a sign in sheet to make sure that people don't steal the animals. I think that has happened in the past. They also have cameras outside because they have an animal dumping issue. They recently redid the cat room & took the cages out & made it a room for the cats to jump around on cat shelves. You can tell they really care about the animals here. The shelter takes cats & dogs to the PetSmart in Owensboro on Saturday mornings for people to see the animals & adopt from there as well. Pets are available to see on the shelters PetFinder.com page.