Kaice has been nothing but awesome in his customer service which is something i value a lot…read more Provides great communication and has been supportive to give me the best rates. As well has made himself available for all my questions. Would totally recommend him! Keep it up Kaice!

Horrible customer service. They stopped my coverage with no explanation after multiple requests…read more Not available when the office is supposed to be open.did not respond in a timely manner to emails or phone calls. My issue is over 2 months old with no resolution. Try geico there great.

Marcela and the Staff at Lupe Martinez's State Farm treat me like family. They are always…read moreconnecting with me about updates and support me via text messages to accommodate my needs.

Had this insurance for 17 years always was a hassle to make a claim always gave us the run around…read morewouldn't not be willing to work with customers even after being with them for over 15 years do not recommended

I call to this agency, they answer my call in the first ring, they was very professional, answer…read moreall my question and provide me a quote in 10 minutes, the agent help me understand the benefits of combined products and save more money, the are awesome.

Absolutely abysmal customer service. I do NOT recommend this agency, and I am a former client that…read morewas with them for almost 2 years. They will not get back with you about quotes or shops and pressure you to sign paperwork instead. It all began when I bought a new car. I called them and asked for a quote of how much it would cost to add my new car to my current insurance policy, as well as for a shop of the carriers they work with to see if they might be able to get me a better deal. They said they'd get back to me. I waited for a week and didn't hear anything, so I called once again. They said that somehow they had the incorrect VIN number and had left me a voicemail to let me know. (I never received a voicemail, and they had conveniently forgotten to write down the phone number they called me at, so there was no way to verify if they called the correct phone number.) I asked, once again, for a quote and a shop. They said they'd send me the paperwork to sign. I said no, I don't want to sign paperwork, I want a quote of how much it would be first before purchasing. They told me it was agency policy that I must first put my vehicle on my current insurance policy before being able to shop other carriers -- in essence, I had to buy insurance to be able to buy insurance, which is silly. In the state of Texas, your current auto insurance coverage is extended to your new vehicle if you're replacing an old vehicle on your policy for 30 days. (I verified this with Travelers insurance. The rep I spoke to at Mike Powell Insurance also admitted this when I pressed her.) I asked again for a quote and a shop, and the rep I was speaking with said she'd have to get Mike's permission to do so without adding my new vehicle to my current policy first (although legally, I was insured for 30 days, which had not yet expired). The rep called me back later and told me that Mike had given special permission for the quote and shop, but he also wanted me to know that it could cause a lot of "hassle" if I were to get pulled over or to be at fault in an accident in the meantime. (Still trying to convince me to sign paperwork, which I wasn't willing to do yet.) I then asked her how quickly they could get me a quote, and she told me it'd take a WEEK. I reminded her that I was on a timeline (30 days, remember?) and I needed the quote as soon as possible. She began to argue with me and I then reminded her that I had been asking for a quote for the past 2 weeks, and asked to receive the quote in the next day or two. She said okay, she'd put a "rush" on the request. Two days expired. On the second day, I called around 4:30pm to check on the status of the quote and spoke with the same rep. She told me that the agent to whom the quote was assigned had gone home for the day, they would come in at 9:00am the next day, and would then give me a call. I never received a call. Three days had now expired. Clearly, I was not going to get a quote any time soon. I called them again, and this time, I requested the paperwork to cancel my insurance. The receptionist who answered asked me why, and I told her that it was because I never received the quote that I had asked for multiple times. "Oh..." she said, "I'm sorry to hear that." She did not try to see if there was a way they could keep me as a client, or ask if Mike could give me a call, or remedy the situation in any way whatsoever. I called a different insurance agency and they got me a quote, as well as shopped with difference insurance carriers to get me the best rate, within 24 hours. I was very disappointed with the quality of customer service I received and strongly advise against using this agency for any sort of insurance needs.

I met Mike & Shelly years ago and know that they are Honest, Funny, Hard Working and especially…read moregood at their jobs. I love the whole team Mike Powell Insurance. Keep up the good work!

Great Communications and very professional. I so glad that they are my agent. I have transferred…read moreall of my policies to Buckley Ins Agency. Thumbs UP!!! Great JOB!!!

They are always on point! Shops for better rates for me without me having to ask. Called me twice!…read moreWhen I kept forgetting about my flood insurance. Super great customer service!

I have been using Templeton for all of our insurance needs since 2006. They are really great about…read moreshopping each policy and making changes where needed to save me money. They provide a great service! I can always call on them anytime I have an insurance question. Which I found out is much better than calling the insurance co directly. In one instance, after a hail storm in our area, I called our homeowner's policy to check on our coverage. Much later I found out that the operator wrote it up as a claim on our policy. But I never made any claim and had no repairs made. Thankfully, Templeton Insurance Agency was very helpful when I called them. I should have called them in the first Place!

What a great costumer service, thank you Felipe for your help and assessment on looking the best…read moreprice and option for me. Beside the great price and service I loved that he speaks Spanish... Kudos on that! Way more personalized attention than any other company !

I feel very good about having switched our insurance to TWFG. I used this company when I lived in…read moreHouston and had a very good experience with them at that time and Felipe went to work to figure out my various policies and how he could give me more robust coverage for less money. This was not something that I could say about the company that has had held my insurance for the past 6 or 7 years. Thanks, Felipe!

Ashley was so very helpful with my insurance needs. She worked diligently to find my best options…read morefor covering my home and vehicles. In addition, she has such a warm and caring personality. I highly recommend this company for all your insurance needs. Thanks so much, Ashley!

Ashley and her team did an amazing job at finding us a new insurance policy. We had a unique…read moreproblem and Ashley was still able to help us out. Highly recommend Allegiance Insurance Agency.