We have used State Farm and for over 20 years. Everyone is always kind, prompt and attentive!…read more Lori is always there to answer any question.

I have recently obtained homeowners' insurance through Jim Hallan at State Farm. Their service was…read moreextremely friendly and patient, even though I was making business calls at the local coffee shop and of course, the background noise increased as soon as I started making phone calls. In my particular case, the price State Farm quoted was very good. The paperwork was sent quickly and before I knew it, everything was completed. I am very pleased with my interactions with Jim Hallan at State Farm.

Great group, super attentive, customer service is excellent - I would highly recommend themread more

Several years ago, prior to a big surgery, my major insurance carrier through Heritage Benefits…read moregave me one provider to resolve a small issue before surgery. Unfortunately this doctor turned out to be someone who tricked patients moving them from one room which accepted insurance into the procedure room that did not. I was being sued for over $20k in medical bills. It was a long process but Mike went to bat for me and didn't give up. In the long run the provider realized I, and possibly others, had been victims and they resolved the issue. If Mike had not taken his position seriously and investigated we would have been out thousands. I will always appreciate his integrity and recommend Heritage Benefits as often as I can.

I deal with Stacey, she does great and is very friendly! She always tries to help and make things…read moreeasier for me and thats nice when you have several things insured and have questions.

Needed windshield replaced due to rock hitting and cracking the front windshield of my 2023 F-150…read more Office answered on the first ring and directed me to the claims department. The process was seamless and quick. Thank you!

We have used Conrad insurance for at least 20 years and have never had ANY problems the service…read more Since my husband died I have had to request several different things from Doug and he has taken the time to explain things so that I understand and a acted promptly to make the changes. I will ALWAYS use Conrad insurance.

Doug has been my 'insurance dude' for over two decades. He never fails to return my calls...usually…read morethe same day, even. A heck of a nice fellow & well-versed in his field.

Sarah helped us navigate the insurance world when we bought our first home. We recently moved to…read morethe Kansas City area and it is great to have a knowledgeable, independent agent that we can rely on for guidance.

Cowell James Forge is the BEST!! Brian and Kyle especially go out of their way every single time to…read morerespond quickly, efficiently, and in the most helpful, positive way. It truly feels like they are looking out for us... our company benefits have never been in better hands!!

I know the value of having an independent insurance agent who can write a variety of policies…read moreacross a variety of underwriters, and CJF is where I've been going for a few months now. I've had excellent experiences with both of the agents I've worked with, Toni and Knicki. They're very competent and extremely pleasant folks to deal with. Having real local people whom you can speak to in a convenient location is a huge benefit when dealing with what can be a complex subject.

Update 7/1/2026 Due…read moreto being victimized all over again, I've changed to an 5.0 star agent. Good riddance Chad Mitchell. I trust karma will catch up with all of you in due time. Update 6/19/26 After a pleasant conversation with Eli on June 18 and 19th, I'm happy to say that the wheels are in motion on getting a new adjuster assigned to replace Shannon H. I give kudos to Eli as he is an example of what to do. Shannon could learn from his example. In my conversation with Eli, I made him aware of the customer abuse and mistreatment that I received, and that more training on listening skills, Interpersonal communication, skills, and customer service is desperately needed. I also informed him that I am a former customer service and quality analyst manager for a major telecommunications Now retired. Fully trained and I know what communications skills are needed to create the perfect contact and Shannon is lacking in many areas. Including, but not limited to: lack of empathy, lack of respect for individuals, lack of diversity, and inability to express loyalty to a client who's been with State Farm since 1993, when I signed up with Larry Hawk, who was my original State Farm agent. On June 17, the day of the accident, I specifically asked Shannon for a manager call back, which still to this day has not happened. Usually when a representative takes this action or inaction, it's good indicator there's a possibility they are hiding something. I have to wonder how many other innocent victims have been subjected to her abuse. Yep, a loyal state farm car and home owners client for nearly 30 years and zero appreciation. With my former agent Larry Hawk, I also carried RV and camper insurance, boat owners insurance, as well. So as you can see, State Farm has made a lot of money off of me in three decades with hardly no claims that have been filed other than a minor accident, roof (hail damage) and a windshield. I remind you that this accident on 6/17 was not my fault and State Farm, who I hired to be my agent, victimized me all over again. When I need answers and feedback to get direction on how to proceed, I got hung up on, not once, but TWICE !! I deserve better and so do you. Original review below. This had originally been a five star review, but after today's horrific experience with Robin, Savannah, and Shannon, I'm sad to say it's now changed to one Star. I was involved in an automobile accident this morning and the accident was no fault of my own. I called my agent State Farm to set up a claim. Also spoke to them about setting up car rental insurance for the next time an accident should happen. I called to initiate the claim and was provided a claim number. When asked if I wanted to set up rental at that time, I advise the State Farm agent I would call back. When I did call back, I spoke to a woman by the name of Robin (Same girl who set up my rental agreement ) and told her I needed to speak to the claims office about setting up a rental. She immediately reminds me that the car rental will not be covered under the policy, which I already knew. Robin did not understand that this had already been discussed with the previous State Farm agent when the claim was filed. The fact of the matter is he specifically said that since the other party is at fault, State Farm can help me get get a car rental and arrange for Reimbursement for the car rental, since the accident was not my fault. My problem is I don't appreciate Robin and false her accusations that I'm trying to cheat State Farm out of a car rental!! What the heck! I'm the victim already of a car accident, State Farm is supposed to support me not victimize me even more!! They literally have made an already bad experience, even more horrific. When I try to speak to my adjuster about it and explained that to her she rudely talked over me a refused to listen. Why?? Likely because of whatever horrible things, Robin said about me beforehand. She ended up hanging up on me simply because I told her to be quiet and listen.

This is the most incompetent insurance office I have ever encountered. If I could give 0 stars I…read morewould. Savannah in particular should not be in this position. she made an appointment that she did not show up for. I signed up and paid for insurance that they waited a month to inform that I could not have. Savannah told me that I had not been insured during that time and that I would get a refund. None of that was true. Buyer beware of this shady office. One star because Robin alone was helpful.

This review is for the Kevin Simon team as well as the American Family organization…read more We have been with American Family and the Kevin Simon team since purchasing our home in 2005 when our home owners insurance agent suggested Kevin and team for our auto coverage. Since then we have gone through several cars and added our home insurance too. There were several times I called and spoke directly to Kevin, or his staff asking for coverage quotes while shopping for cars, or when I needed proof of insurance emailed to me in a hurry. Every time my request was met with an audible smile and granted immediately. The first time I was involved in a claim I was contacted to provide an explanation of the events. The American Family agent was very courteous, and surprisingly friendly considering I was at fault in this situation. Just recently we made a new claim and I've been pleasantly surprised at how quickly the American Family team has cared for our needs. They've been efficient, informative, and proactive. Sometimes I fuss when I'm paying bills and I wonder if there is a lower rate out there. Then I remember all the times Kevin and team have been there for my family and I realize I'm happy to pay their premium - for truly premium service.